Peek Pro Reviews & Product Details

I was so impressed from the begining! Onboarding was so easy to navigate and had a very personal feel to the whole process. Once that was finished it was a breeze to intergrate onto my website! The support they provide users is amazing. If I cant find what I'm looking for in one of the hundereds of help articals, I know I can get a fast anwser using the live chat feature (I use this feature more then I should admit when I'm in a hurry!) Duirng my rental season I am always looking at new ways to improve my business and with all the features Peek offers I'm defintly keeping things fresh for my clients! Review collected by and hosted on G2.com.

There is so much helpful informaiton that sometimes I feel like I can go down rabbit holes when I'm looking for something particular. Thats not really a bad thing but for short attention spanned people like myself it can sometimes be overwhelming! Review collected by and hosted on G2.com.

Ease of use for staff members and customers. Peek has allowed us to better manage our rental equipment and increase our rental turn around time. Review collected by and hosted on G2.com.

It would be nice if the features for the activities products were also available for the rental products, such as widget views and customer-facing enhancements. We have run into limitations where the features are often not available for rental products, but they would be a great fit for our setup and services. Review collected by and hosted on G2.com.

Easy to use both for guests and the customer service team. Easy access to help articles or staff. Our implementation was very successful and when we hit a small bump they worked immediately to fix the issue. Customer support has been above and beyond with easy access to humans and articles for help. I use they system daily from a computer and my phone. There are so many features it's hard to find something I need it to do that it doesn't. We did some integration of records from our old system and they did it for us flawlessly. Review collected by and hosted on G2.com.

Nothing really. Even when I find it doesn't do something they usually find a way to get me what I need. Review collected by and hosted on G2.com.

I like a feature that allows guests to leave gratuity at the end of their experience but it is only because we won't process payment until the guest closes out at the end. That said, the "tipping feature" that caused us to choose Peek Pro in the first place above Checkfront and Fareharbor is actually an incredibly unreliable feature and we have had to refund hundreds of guests after receiving reports of double charges. Their gratuity system is not clear, and has caused an unmeasurable amount of frustration from both our guests and our staff. Review collected by and hosted on G2.com.

Everything. For one, the customer servie is absolutely horrible. No one who works for Peek Pro knows anything about it. You may as well call a local McDonalds and ask them somehting about Peek Pro and the representative on the phone willl know just at much. Most importantly. I used Peek Pro for the entire 2023 season. I honestly can tell you what our actual sales were, how many rentals we had or how many guests because every report I pull form them is inconsistent. I contacted support. Its been almost 3 weeks and no one can answer the simple question "What were our sales". I could go on about this but I would caution anyone who cares anything about their business to choose an alternative service if possible. Review collected by and hosted on G2.com.

The customer service is excellent! All representitives are quick and thorough with their replies. Also, the dashboard view for my bookings makes it super easy to filter through my tours and see how my coming days look! Review collected by and hosted on G2.com.

There is a few integrations that are missing i would like to see be added to Peek Pro. I have been told they are in the process still. Review collected by and hosted on G2.com.

Easy to use. Able to schedule and move reservations easily. I like that we can process our own refunds and function independently but also have our own representative if we have questions. Review collected by and hosted on G2.com.

I wish we could move people from In-Depth and our regular Guided House Tours. Review collected by and hosted on G2.com.

Ease of use and terrific customer support. We utilize their service daily and find the features easy to implement and integrate with our systems. Review collected by and hosted on G2.com.

No serious downsides, they will work with you to meet your needs. Review collected by and hosted on G2.com.

Theres no direct charge to the user. You decide to absorve the comission or pass it to the customer. Review collected by and hosted on G2.com.

The programing is very specific and for certain things you have to find out how to make it work for your needs. Review collected by and hosted on G2.com.

They take care of every aspect of booking. They make sure to only offer times when it is available, provide confirmation and follow up emails automatically. They even send emails to people who started a booking but didn't complete it Review collected by and hosted on G2.com.

They are still making somewhat major changes to the software which comes with kinks they have these great features they are working on but I have no idea when the promised features are planned to be released. I have also experienced a few bugs with the software and when I created a help ticket they said they are aware and they are working on it, without telling me it is expected to be a week, a month, a year before it is fixed. Review collected by and hosted on G2.com.

I like using Peek Pro because it is easy to use, if I have any doubts or questions I can easily contact customer service. And what I like the most are all the options it has for marketing, like coupons and Peek.com where I can upload my tours to their page without a review fee, they only charge the commission, it's like Tripadvisor but without a review fee.

If the customer had a problem booking, you just communicate with them and they resolve it in 5 minutes. Excellent customer service.

I was with Fareharbor and they didn't attend to me, I had to send an email for them to respond. With Peek, it is much easier with the Chat option, they are very kind and patient. I recommend it. Review collected by and hosted on G2.com.

It is not very well known in Mexico for Mexican tourists, although it is known to North American and European tourists. Review collected by and hosted on G2.com.