# Payhawk Reviews
**Vendor:** Payhawk  
**Category:** [Expense Management Software](https://www.g2.com/categories/expense-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 889
## About Payhawk
Payhawk is an AI-native spend management platform that orchestrates company spending across Bills, Cards, Expenses, Travel, and Procurement to give finance teams maximum control, automation, and visibility. The platform combines a global money account with powerful automation and AI agents that enforce policies, budgets, and approval flows on every payment while giving employees a seamless spending experience. Payhawk includes specialized AI agents designed to streamline different areas of company spending: • Finance Controller Agent – automates routine finance operations and reduces manual reconciliation work. It also includes Agent Fetch, an AI-powered capability that automatically retrieves missing receipts and invoices directly from supplier portal attaching them to transactions so finance teams no longer need to chase employees or suppliers for documentation. • Payments Agent – helps employees resolve card and expense-related issues in real time. It enables instant self-service support for problems like failed or blocked transactions, provides real-time updates on reimbursements, per diems, and mileage status, and answers policy-related questions. • Procurement Agent – manages purchase requests, approvals, and purchase orders in one place, helping companies ensure spend is approved before it happens and aligned with company budgets. • Travel Agent – simplifies business travel by integrating booking, payment, and expense management into a single workflow, reducing manual expense reporting and improving policy compliance. Payhawk allows companies to manage all types of business spend in one platform, transforming processes around Travel, Cards & Expenses, Bill Payments, and Procurement. Companies can adopt these modules gradually or implement them together to create a unified spend management system. The platform also provides a global money account that enables companies to operate internationally with ease. Customers can issue corporate cards, manage multi-currency accounts, and make supplier payments in over 150 countries and 115 currencies. Payhawk supports dedicated IBANs, local payment rails such as SEPA, ACH and Faster Payments, and highly competitive FX rates. A key differentiator of Payhawk is its deep accounting and ERP integrations. The platform is built with strong accounting logic, enabling seamless syncing with systems such as Microsoft Dynamics, NetSuite, Exact, Xero, Sage, Pennylane and QuickBooks. This allows finance teams to automate reconciliation, maintain accurate financial records, and reduce manual data entry. Headquartered in London with offices across Europe and the US, Payhawk serves mid-market and enterprise companies globally, including brands such as Luxair, Babbel, and Vinted. By combining automation, global payments infrastructure, and AI-powered finance agents, Payhawk helps organizations reduce manual work, improve financial control, and give finance teams more time to focus on strategic decisions.



## Payhawk Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Payhawk, enjoying its intuitive interface for managing expenses effortlessly. (361 reviews)
- Users find the **expense management feature** of Payhawk to be super easy and user-friendly, transforming their experience. (173 reviews)
- Users find **Payhawk saves time** with efficient expense management and seamless integration, greatly reducing administrative workload. (167 reviews)
- Users value the **exceptional customer support** from Payhawk, praising the dedicated assistance and helpful feedback received. (166 reviews)
- Users find Payhawk's **efficiency** remarkable, with its fast processing and user-friendly interface simplifying expense tracking. (157 reviews)
- Users find Payhawk's **intuitive interface** greatly simplifies managing business expenses, making it easy and efficient. (138 reviews)
- Simple (118 reviews)
- Simplicity (110 reviews)
- Easy Upload (102 reviews)
- Integrations (101 reviews)

**What users dislike:**

- Users face **approval issues** with rigid workflows, complicating invoice reviews and card approvals in complex organizations. (46 reviews)
- Users find the **missing features** of Payhawk, like custom reports, hamper their overall experience and efficiency. (44 reviews)
- Users express frustration over **limited customization** , particularly in report creation and expense policy configuration. (41 reviews)
- Users find the **approval process cumbersome** , struggling with rigidity and lack of intuitive features for customization. (37 reviews)
- Users face **integration issues** with Payhawk, noting a complex setup and responsiveness challenges during implementation. (36 reviews)
- Receipt Scanning Issues (34 reviews)
- Not Intuitive (33 reviews)
- Users highlight the **limited options** in Payhawk's virtual card management, affecting flexibility in transactions. (31 reviews)
- Learning Curve (29 reviews)
- Users are frustrated by **card issues** , including difficulties tracking orders and limitations with currency support. (28 reviews)

## Payhawk Reviews
  ### 1. Expense submission after category selection.

**Rating:** 4.5/5.0 stars

**Reviewed by:** R K B. | Admin, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about Payhawk?**

I started working under expense category to submit my expense for Reimbursement. which liked me a lot in terms of uploading document and data field enter value automatically.

**What do you dislike about Payhawk?**

I would say there’s nothing to dislike, just a quick suggestion.

Once the document is updated, the data is captured correctly in terms of value, currency, and data & time. However, when it comes to choosing the expense category and selecting the cost center, people pause for a second and have to think about it. Based on my own usage experience, I’d suggest a design change in the Add Expense window: let users choose what kind of expense is being uploaded and add the bill screenshot, and then have the system automatically fill in the category and cost center which makes quite faster and not worried about it after adding them and once file is uploaded they can just review it and save it.

Here, as an service Desk point of view, employee reach to us asking on what category and cost Center to be selected for Particular expense, because here we have only two team who approve major, once is the HR team and other is service Desk manager for the equipment purchased. Ee

**What problems is Payhawk solving and how is that benefiting you?**

Highlighting again about same as mentioned previous.
Hope to have them solved in future.

SMS verification issue for new account verifiation is common problem for china and HK user, for now iwe have you quick support team who assist on manual enrolment Happy for the service.

  ### 2. Effortless Expense Management with Payhawk

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shirley T. | Regional Financial Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 16, 2023

**What do you like best about Payhawk?**

I love how Payhawk saves us time and reduces the need for chasing since employees can easily add expenses as they go. Most expenses are now added on time, reducing the accounts team's workload significantly. The easy-to-use interface and the feature that allows us to return incorrect expenses to employees with comments are very useful. Previously, we had to use separate communication for providing reasons for rejected expenses, but Payhawk allows us to handle this in one go. The integration with Quickbooks is seamless and makes the process so easy. Payhawk was also very easy to set up from the start.

**What do you dislike about Payhawk?**

The only issue I can find is that sometimes when importing into QuickBooks it will bring a receipt number in as a journal number which throws our journal numbers out of sequence.

**What problems is Payhawk solving and how is that benefiting you?**

I find Payhawk reduces the time and effort in managing employee expenses by allowing employees to add expenses easily and on time. It also simplifies communication by letting us return incorrect expenses with comments in a single interaction.

**Official Response from Magdalena Hristova:**

> Thank you for sharing your experience! We're committed to providing a seamless implementation process and are thrilled that our system meets your needs. 🤝

  ### 3. Fast, Intuitive, and Fully Automated: The Ultimate Tool for Scalable Finance

**Rating:** 4.0/5.0 stars

**Reviewed by:** Keoma G. | Eigenaar Financieel Secuur , Mid-Market (51-1000 emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Payhawk?**

Having used Payhawk, it is clear that this platform is designed for companies that want to stay ahead of the curve. It strikes a rare balance between deep functionality and a user-friendly interface. We use the software intensively on a daily basis, and it has become an indispensable part of our workflow.

Smooth Implementation & Support
One of the biggest hurdles with new financial software is the setup, but Payhawk makes this surprisingly simple.

Easy Onboarding: The implementation phase was remarkably easy.

Expert Guidance: We were backed by excellent support throughout the process, ensuring that the system was tailored to our needs from day one.

User Experience & Performance
The software feels truly future-proof. The interface is modern, intuitive, and—most importantly—fast.

Seamless Navigation: You can switch between different views and entities almost instantly. Whether moving from card management to invoice processing, the transitions are smooth, keeping your momentum high.

Low Barrier to Entry: Because the tool is so easy to use, employee adoption has been high across the company.

Automation & Control
For a finance team, the "magic" is in the automation.

Top-Tier Accounting Integration: The integration with our accounting software is outstanding. It eliminates manual labor entirely, allowing for a "hands-off" synchronization that saves us hours of data entry.

Robust Approval Flows: The customizable workflows ensure every cent spent is authorized without creating bottlenecks.

Budget Monitoring: Real-time monitoring allows us to stay on top of departmental spending effortlessly.

**What do you dislike about Payhawk?**

Even the best software requires a helping hand occasionally, and this is where Payhawk truly shines.

Outstanding Support: The speed of their support team is exceptional. Responses are quick and professional, which is vital for financial operations.

Proactive Development: While there is room for improvement in areas like more granular customized exports and supplier change warnings (to further enhance security and data handling), the Payhawk team is remarkably agile. They are constantly shipping updates, and given their track record, these features will likely be optimized in the near future.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk solves the problem of financial fragmentation and manual admin. By consolidating cards, expenses, and invoices into one fast, integrated platform, it transforms our finance department from a 'reactive' team doing data entry into a 'proactive' team focused on strategy and growth.

**Official Response from Raquel Orejas:**

> Wow, Keoma, thank you for such a thoughtful and detailed review, this really made our day! 😊

It's wonderful to hear that Payhawk has become such a core part of your daily workflow, and that the onboarding, automation, and accounting integration have all been hitting the mark. "Reactive to proactive" is exactly the transformation we aim for, and it's great to see it playing out in practice.

Your feedback on granular exports and supplier change warnings is well noted, we're always working to push the platform further, and input like yours helps us prioritise what matters most.

Thanks again for taking the time to share this. It means a lot to the whole team!

  ### 4. AI-Powered Expense Tracking with Seamless Xero Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 10, 2025

**What do you like best about Payhawk?**

I use Payhawk for tracking employee expenses and reimbursement. I appreciate that it helps in processing employee expenses easily by allowing employees to attach receipts directly into the system. I love the AI auto-detection feature that not only suggests the correct account code but also reduces manual entry, making the coding process much faster and maintaining accuracy. The smooth integration of Payhawk with our accounting software, Xero, is invaluable as it allows all reviewed and approved expenses to sync to Xero without any extra work. The direct sync to Xero from Payhawk is a significant improvement compared to our previous system, Kloo, where we had to manually export and import statements. The initial setup of Payhawk was quite easy and the user-friendly interface made it even easier.

**What do you dislike about Payhawk?**

In our company, we recharge employee expenses to different portfolio companies, and we need to recharge them. However, in the case of multi-currency transactions, the FX fees, when exported to Xero, go to a different account code. But for our requirements, we want it to go to the same code as the expense since we need to recharge the whole cost along with FX fees. So when an expense is exported to Xero, we need to manually change the FX fees code to the cost code to recharge the accurate amount. I also reached out to the Payhawk team for this, but they don't have such a feature.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk streamlines processing employee expenses with receipt uploads and AI account code detection. The integration with Xero syncs everything without extra work, unlike our previous tool, saving time and reducing manual entry.

  ### 5. Robust API, Smooth Onboarding, and Excellent Technical Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alvaro H. | Big Data & Intelligence Business Coordinator, Construction, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Payhawk?**

From an IT and implementation perspective, Payhawk has been a genuinely positive experience. The onboarding process is well-structured and the Payhawk team provided excellent technical support throughout — they were responsive, knowledgeable, and proactive in helping us get set up correctly. The API capabilities are robust and have allowed us to automate several workflows that previously required manual effort, which has been a significant win for our team. Overall, the platform integrates well into our existing tech stack and the implementation timeline was reasonable compared to similar tools we've deployed in the past.

**What do you dislike about Payhawk?**

The initial configuration can be somewhat complex, particularly when setting up approval workflows, custom fields, and integrations simultaneously. It requires careful planning and close collaboration with the Payhawk support team to get everything right from the start. Additionally, the mobile app, while functional, still has room for improvement in terms of user experience — some of our end users have flagged occasional friction when submitting expenses on the go. These are not dealbreakers, but areas where we hope to see continued development.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk has helped us centralise and automate our company's expense management, replacing a fragmented process that relied on manual submissions and spreadsheets. From an IT standpoint, having a platform with a solid API means we can connect it to our internal systems and reduce duplicate data entry. The result is cleaner data, faster reconciliation, and less time spent by both finance and IT teams on routine tasks.

**Official Response from Raquel Orejas:**

> Thank you for sharing your positive experience with Payhawk! We're thrilled to hear that our robust API, smooth onboarding process, and excellent technical support have made a positive impact on your team's efficiency. We appreciate your feedback on areas for improvement, such as the initial configuration complexity and mobile app user experience. 

Rest assured, we are continuously working to enhance our platform to provide a seamless experience for all users. If you have any specific suggestions or need further assistance, please feel free to reach out to our support team. 

Thank you for choosing Payhawk to centralize and automate your expense management – we're delighted to be a part of streamlining your workflows!

  ### 6. Streamlined and Easy way to Manage Work Expenses

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shane C. | Director of Presales & Solutions, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 05, 2025

**What do you like best about Payhawk?**

Recently, I’ve noticed how much smarter the platform has become with the introduction of AI features. The AI Agents, especially things like the Financial Controller and Payments workflows, make everything feel much more seamless in the background.

As an end user, the biggest benefit for me is how easy it is to just drop receipts in or quickly approve expenses without thinking about the process. It feels like a lot of the admin is handled for you now.

I’ve also seen improvements around procurement, which makes requesting and approving spend much clearer and more structured than before. Overall, it feels like everything is connected in one place rather than jumping between systems.

**What do you dislike about Payhawk?**

Notifications can still feel a bit overwhelming at times. While I understand why they’re useful, it would be great to have more control over what I receive or a way to summarise them.

**What problems is Payhawk solving and how is that benefiting you?**

Consolidation of systems and better user experience.

  ### 7. Effortless Expense Management with Flexible Control

**Rating:** 4.0/5.0 stars

**Reviewed by:** Steve I. | Head of Finance & Administration, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 29, 2025

**What do you like best about Payhawk?**

I find Payhawk easy to use for both end users and admins. I appreciate the simplicity in controlling, checking, and making changes. It only takes a few clicks to block cards, order new ones, create new users, and establish workflows or approval processes. The ability to create expense categories and set or change limits is also very useful, allowing for personalization based on our needs. The initial setup was quite easy and straightforward too.

**What do you dislike about Payhawk?**

The different currency management is not ideal as the exchange rate used is not the best one and if we want to have a multi-currency card we need to add several cards.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk for expense management, which helps track monthly expenses and ensure users upload evidence. It's easy for users and admins to handle tasks like blocking cards and creating workflows, and it imports transactions into our ERP system.

  ### 8. Ease of Use and Efficient Expense Control

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kendall C. | Finance & Accounting, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 26, 2025

**What do you like best about Payhawk?**

I like the ease of use and adaptability of Payhawk. Each department can upload their expenses and Amazon invoices are automatically fetched via API code. I find it very useful that only two people handle the payments, and that limits can be set on transfers and cards. Additionally, I value that Payhawk makes updates every four months, which always leaves room for improvement. I greatly appreciated the help we received during the transition to Payhawk.

**What do you dislike about Payhawk?**

There were no specific mentions of negative aspects, but I mentioned that there is always room for improvement and suggested connecting Claude's AI or ChatGPT to automatically record some payments.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk to control and pay 90% of the company's expenses. It allows me to have an editable workflow, set spending limits per person and department, and automate processes with Amazon invoices via API.

  ### 9. Easy expense tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Danielle H. | Finance Business Partner, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 24, 2024

**What do you like best about Payhawk?**

The key thing for us is user accesibility and great customer service. We have found both those things with Payhawk. Employees are able to claim expenses through the app or online, as well as submit and upload receipts from their company card. This helps our accounting team to carry out seamless end of month procedures with expenses already categorised by budget and department. The customer service team are friendly and helpful sorting out any glitches or queries in a professional and prompt manner.

**What do you dislike about Payhawk?**

As we use Payhawk for 3 different entities with some employees working across all three entities, it would be helpful to have card names printed on to physical cards. You can name the card online and it will show in the app and online but not on the printed card. This can cause confusion when they have a physical card for each entity and we've had to put sticky labels on them to identify each.

**What problems is Payhawk solving and how is that benefiting you?**

Employees are uploading receipts as its easy to do so. Categories and deparments are already allocated to an expense before month end procedures.

  ### 10. Easy, Efficient, and Perfectly Integrated

**Rating:** 5.0/5.0 stars

**Reviewed by:** Giaco M. | Senior Financial Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about Payhawk?**

I like that Payhawk is very easy to use and to explain, both for managing credit cards and expense reports, and for those who need to validate at the accounting level. It is intuitive for both users and administration.

**What do you dislike about Payhawk?**

A feature that I did not find in Payhawk that could have been useful is to have multiple companies of the same group under the same macro entity. Then it would be nice to be able to navigate by keyboard within the "Expenses" section to work on it better.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk allows traveling staff to easily create expense reports from the app, interacting directly with the accounting software. It is simple to use for both users and administrative staff, improving practicality and intuitiveness compared to Excel files.

  ### 11. Effortless Expense Management, Needs Smarter AI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Archie W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Payhawk?**

I think the ease for accountants to use Payhawk is great. It's super easy to upload transactions, submit employee expenses, and get paid quickly. I like that the categories are super easy to select, making sure we're coding the correct transactions to the correct categories, departments, and locations. It's adaptable in terms of which entity you want the transaction to end up in, like applying a line distribution or an amortization journal, which is important for our accounting standards. Also, budget holders found it really helpful because they can get good visibility of their budgets and transactions allocated against their budget in the year and what they've got left.

**What do you dislike about Payhawk?**

Some of the AI features aren't working great. It's supposed to auto-populate categories and stuff, but it's not smart enough yet. Sometimes it fills in descriptions or memos that have nothing to do with the transaction. It also occasionally takes the wrong number from the receipts or invoices, which can lead to mistakes. This is especially problematic for non-finance teams trying to upload reimbursable expenses quickly. Also, sometimes the processing of payments just crashes, and I have to wait until the next day or later. And yes, the price is quite high.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk for credit cards, supply bills, and employee expenses. It streamlines uploading transactions and selecting categories, which makes it easy for accountants. It also helps budget holders track their spending and remaining budgets effortlessly.

  ### 12. Centralized Payments with Responsive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Román E. | Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Payhawk?**

I think their customer service is quite good; they are always willing to respond whenever you have a question or an issue. I also appreciate having everything centralized, which helps reduce time and makes everything easier. I enjoy having the option to configure all the settings of my entities in one place. It's really useful because I log in once and can manage all of them at once.

**What do you dislike about Payhawk?**

I mean, the only thing is that the way it works could be a little bit more user friendly or more intuitive. The learning curve sometimes can be a little bit high until you understand how the platform works.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk centralizes all our payments, saving time across our many entities. It also functions as OCR software, making management easier by having everything in one platform.

  ### 13. Flexibility, Ergonomics, and Exceptional Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Quentin P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Payhawk?**

I appreciate the flexibility and ergonomics of the Payhawk interface. It ensures easy adoption within the team and allows working in a clear and secure environment. Additionally, the customer service is very proactive and present, which helps to quickly resolve issues. They constantly work to improve the use of their tools and offer solutions tailored even for specific situations.

**What do you dislike about Payhawk?**

When there are issues that fall outside the scope, such as a card expense for which the receipt is lost, it is not an ideal situation to handle with Payhawk. These cases should be managed even if they fall outside the usual scope.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk to pay invoices, reimburse and analyze expense reports, prepare trips, and everything is connected to our accounting tool. This allows us to work in a clear and secure environment, with guaranteed internal adoption.

  ### 14. Intuitive Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Fahed S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Payhawk?**

I find Payhawk very user-friendly and quite intuitive, especially when it comes to understanding various settings and filters. Unlike other expense management software I've used, Payhawk doesn't impose restrictions on what I can see and filter. With Payhawk, I can pretty much apply every single category that's possible.

**What do you dislike about Payhawk?**

I face problems mainly with currency conversion. Our company has operations abroad and settles invoices or reimburses staff in different currencies. I found some issues particularly with staff reimbursements. What happens is you end up reimbursing them with their currency, and if you don't have an allocated port for that currency, it would end up being a conversion from your Sterling account to settle that. Then there's a sort of reverse FX value of that payment against the invoice, and you get a mismatch. I'd like for the admin to have more control over setting the amounts and editing those situations where it can lock up quite easily.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk for recording invoices and reimbursing expenses. It's user-friendly and intuitive, making it easy to understand settings and filters.

**Official Response from Raquel Orejas:**

> We're glad to hear that you find Payhawk user-friendly and intuitive. We understand the challenges with currency conversion and will definitely take your feedback into consideration for future improvements. Thank you for sharing your experience with us!

  ### 15. Effortless Expense Management with Stellar Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nico B. | Finance assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 30, 2025

**What do you like best about Payhawk?**

I find Payhawk easy to use and intuitive. The great customer support is another highlight, especially with the chat feature, which is the best way for me to communicate as it offers live interaction, but also the flexibility to leave and return as needed. Payhawk facilitates employee access to company funds while traveling and processes expenses directly in our ERP system. I also appreciate that once you get to know the platform, it allows for customization to meet our specific needs.

**What do you dislike about Payhawk?**

We have not been able to draw funds directly from Payhawk to top up our account.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk allows employees to access company funds while traveling and facilitates expense processing directly in our ERP system.

  ### 16. Streamlined PO and Invoice Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Johanna F. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Payhawk?**

I really appreciate that Payhawk provides one platform for all my needs with easy access and usability. I can see workflows transparently and track where my invoice is in the process. I love the user-friendliness and the good customer service, and the onboarding experience was pretty straightforward and clear, which is usually hard with new tools. Plus, for any issue, I feel like I get very personal and quick help, and the initial setup was quite easy.

**What do you dislike about Payhawk?**

If I see the history of an invoice, I see every single step from finance, but maybe not all is needed for me. Maybe it can be filtered to what is relevant for me to see only.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk for easy access to POs and invoices. The platform's transparency lets me track my invoice progress, and it's user-friendly with great customer service for any issues I face, making onboarding straightforward.

**Official Response from Raquel Orejas:**

> We're delighted to hear that you've had a positive experience with Payhawk, from the onboarding process to the ongoing support. Your feedback about the invoice history visibility is noted, and we'll explore ways to provide more relevant and filtered information for our users.

  ### 17. Effortlessly Manages Employee Expenses

**Rating:** 4.5/5.0 stars

**Reviewed by:** Maria-Paz . | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Payhawk?**

I use Payhawk to manage expenses for all employees at work, and I find it easy to use and understand. The design is not too gray and it's helpful that all entries are accessible. It makes my work really easy and less boring. I can send messages or directly forward expenses that need additional input to employees. I also like that there are many tools in Payhawk that really simplify our work. The initial setup was really easy for me to understand, even though it was my first time using Payhawk.

**What do you dislike about Payhawk?**

None

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk to manage expenses, making it easy for the finance team to collect receipts and communicate accurately with employees in one platform, preventing topic mix-ups in other chats.

  ### 18. Effortless Finance Management with Payhawk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zeynep D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Payhawk?**

I really appreciate the ease of use of Payhawk. It's very self-explanatory and not complex at all, making it accessible even for those who haven't received basic training. The speed is another plus, and it was incredibly easy to implement thanks to the very helpful team. I also like that it doesn't require complex implementation, allowing our finance staff to use it with minimum training. The team was extremely helpful during setup, making the transition to Payhawk smooth.

**What do you dislike about Payhawk?**

There's one tiny feature that could be improved, I guess. When we're making payments to multiple countries at the same time, it doesn't point out which ones are abroad payments. So for instance, if it's not allowing me to move forward because there's a couple of non-euro payments in there, it would be great if it pointed out which ones so that I can exclude without asking team members.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk for complete finance management. It's an advanced centralized expense management system that makes it easy to differentiate genuine expenses and duplicates, allowing me as CEO to approve or reject expenses effortlessly.

**Official Response from Raquel Orejas:**

> Thank you for sharing your positive experience with Payhawk! We're very happy to hear that you find our platform easy to use and appreciate the speed and support provided by our team during implementation. We value your feedback regarding the feature for identifying international payments and will definitely consider it for future improvements. 

Ensuring a smooth finance management experience for you as a CEO is our top priority, and we're glad to hear that Payhawk is helping you differentiate expenses effectively. If you have any further suggestions or need assistance, please feel free to reach out to our team. We're here to support you every step of the way.

  ### 19. Streamlined Invoice Processing with Easy Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Amon T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Payhawk?**

I really appreciate the ease of use of Payhawk, which makes it accessible for all levels of users, whether they are in finance or not. The clear approval flows also make reviewing processes simple. The multicurrency feature works well, and the multi-entity capability is well thought out, which is great for our needs. I especially like the perfect sync with QuickBooks Online; it's immediate, which saves us time.

**What do you dislike about Payhawk?**

Sometimes suppliers or tax codes do not sync. There should be improvements in payment status syncing of an invoice, like when the payment is done outside of Payhawk.

**What problems is Payhawk solving and how is that benefiting you?**

I find Payhawk speeds up invoice processing, tracks approvals easily, and controls supply procurement. It's user-friendly for all levels, handles multicurrency and multi-entity needs well, and syncs perfectly with QuickBooks.

**Official Response from Raquel Orejas:**

> Hi Amon, thank you so much for your thoughtful review, we're really glad to hear Payhawk is making invoice processing faster and that the QuickBooks Online sync is working so well for you!

We also wanted to flag something that might help with the payment status syncing you mentioned: Payhawk does support payment run files (SEPA format, for EUR payments), which allow you to export a payment file directly from Payhawk and upload it to your bank. This means payments made outside of Payhawk can be better tracked and reconciled. You can learn more here: https://payhawk.com/help/faq-on-payment-run-files

Thanks again for being a Payhawk customer!

  ### 20. Effortless Expense Management, Team-Friendly Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ronja P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Payhawk?**

I find Payhawk very easy to use and to implement in the team, even for non-finance or admin employees. The system is cleaner and easier to use compared to what we had before. I rate the setup of Payhawk as 9 out of 10. I use Payhawk for coding of expenses and bills as well as managing the workflow, which solves the problem of keeping the workflow out of the bookkeeping system.

**What do you dislike about Payhawk?**

I don't like that you can't edit expense fields per expense type and that bills aren't automatically allocated based on invoice data. Right now, an admin has to manually allocate them to the right buyer.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk to streamline our workflow outside the bookkeeping system, making it easy for all employees to manage expenses and bills. It's user-friendly, especially for non-finance staff, and simplifies coding of expenses and workflow.

**Official Response from Raquel Orejas:**

> Thank you for sharing your positive experience with Payhawk! We're thrilled to hear that you find our system easy to use and implement within your team. Your feedback is valuable to us, and we appreciate your rating. 

We understand your concerns about editing expense fields per expense type and automatic allocation of bills based on invoice data. We are continuously working to improve our platform, and your feedback will be shared with our development team for consideration.

We're glad to hear that Payhawk is helping streamline your workflow and making expense and bill management easier for all employees. If you have any further suggestions or need assistance, please feel free to reach out. We're here to help!

  ### 21. Streamlined Accounting with Reactive Support, But Needs Bug Fixes

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Payhawk?**

I like that Payhawk is light and easy to implement. It connects natively into our accounting with Exact Online, which is a huge time-saver. The support team is very reactive, which I really appreciate. The cashback on card payments is another great feature.

**What do you dislike about Payhawk?**

So, there's a couple of glitches or bugs often in Payhawk. The first one is what I have pretty often is that I move expenses from one stage to another, like from the review step to the payment step, and they sometimes stay stuck before payment. Even after you validate the payment, they still stay for a while in the validate stage, which is super confusing. The second problem is with my validation via the app, which doesn't work properly. We have to sign payments with the Payhawk app on our phones, but it happens super often that I don't get the ping on the app. Or I might get the ping on my home screen, but when I open the app, there's nothing to approve, and I have to wait for the timer of two minutes to run out. This is quite annoying. I had it on iPhone 12, iPhone 16, multiple updates, so it seems to be a recurring issue.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk integrates with our accounting software, saving us 10-20 hours monthly on manual tasks. It supports multi-currency payments, reducing exchange fees, and offers cashback, lowering costs. It ensures a smooth expense management process with proper receipts and approvals.

  ### 22. Amazing experience better than any other software we've used

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shruti I. | Finance Associate, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 12, 2025

**What do you like best about Payhawk?**

I really like Payhawk’s easy-to-use interface and the automations that take care of many manual tasks. Their customer support is excellent-someone’s always available to help. We recently migrated from Kloo, and it’s been a huge relief for our Avado Accounts team. Invoice processing has never felt easier!

**What do you dislike about Payhawk?**

Receipt Sync Delays: Sometimes receipts emailed to Payhawk don’t sync instantly or get missed, leading to manual follow-ups.
Slow Support on Complex Issues: While basic queries are handled quickly, complex issues may take longer to resolve.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk has significantly streamlined our expense and invoice processing at Avado. It’s taken over many of the manual tasks we used to handle on Kloo like receipt collection, matching, and approvals; which has been a huge relief for the Accounts team. The automations save time, reduce errors, and give us much better visibility into company spending. Month-end processing is faster now, and the customer support has been incredibly responsive whenever we’ve needed help. It’s made a real difference to our day-to-day finance operations.

  ### 23. AI-Enhanced Invoice Management Streamlines Finances

**Rating:** 4.5/5.0 stars

**Reviewed by:** Johanna P. | Commercial Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about Payhawk?**

I really like the AI feature in Payhawk because it learns from our usage, which means we don't have to manually fill in details. It's also so user-friendly and very intuitive to use.

**What do you dislike about Payhawk?**

I think having a split payment feature would be nice. Sometimes there's 50% prepayment on an invoice needed, or we have credit notes that we apply to an invoice. So kind of that would be super nice if this was added in the future.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk to manage all accounts payable, improving invoice visibility and processing, while the AI saves time by learning from our behavior. It's user-friendly and centralizes invoice submissions, enhancing workflow efficiency across the team.

  ### 24. Effortless Expense Management and Navigation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joseph F.

**Reviewed Date:** April 24, 2026

**What do you like best about Payhawk?**

I find Payhawk easy to navigate, which makes it really convenient to use. I also appreciate how simple it is to review all the expenses. One of its strongest points is the group dashboard, which allows finance teams to manage multiple subsidiaries with different currencies and tax jurisdictions from a single login. The initial setup was very easy — you just log in, receive an OTP from your cell phone, and you're logged on.

**What do you dislike about Payhawk?**

So far I don't have negative comment on Payhawk. I like the system in reviewing all our credit card expenses.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk makes it easy to navigate and review all expenses. The group dashboard is especially beneficial for managing subsidiaries with different currencies and tax jurisdictions from a single login.

**Official Response from Raquel Orejas:**

> Hi Joseph!

Thank you for sharing your positive experience with Payhawk. We're thrilled that you find it easy to navigate and review expenses, and that the group dashboard is beneficial for managing multiple subsidiaries. 

We're committed to providing a seamless experience for our users and are here to assist you with any further assistance.

  ### 25. Smooth Transition, Reliable Financial Management & card platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jack S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2026

**What do you like best about Payhawk?**

I use Payhawk for managing corporate credit cards, and I find the automation and tracking features make life much easier, saving us time. I appreciate that the support team is really attentive. I like how invoice payments are super easy to handle, and having an audit trail for everything from approvals through to payment keeps accountability in check. The platform works incredibly well 99% of the time, and it's easy to onboard users. I also value the flexibility with corporate card approvals to adjust credit limits on the go, ensuring our staff are always equipped to do their job. The initial setup was super easy as well, thanks to our rep James and the great implementation team.

**What do you dislike about Payhawk?**

We've had one outage in 2 years, and one platform error. The uptime is great, the issues have just come quite close together.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk for managing corporate credit cards, invoice payments, and staff expenses. The automation and tracking save us time, and the attentive support is a plus. It's super easy for invoice payments with an audit trail ensuring accountability.

**Official Response from Raquel Orejas:**

> Thank you for sharing your positive experience with Payhawk! We're delighted that the platform has made managing corporate credit cards and invoice payments easier for you, and that you find the support team to be attentive. We understand the importance of reliability and are actively addressing the recent outage and platform error to ensure a smoother experience for you in the future.

  ### 26. Instant Transactions and Flexible Admin Customization

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kelli K. | Software Workflow Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2026

**What do you like best about Payhawk?**

We really like that most transactions come through immediately, which allows for quicker processing. We also appreciate that the admin can build exports and customize what the end user sees, making it easier to tailor the experience to our needs.

Also, the implementation and support teams are top notch!

**What do you dislike about Payhawk?**

The only thing that isn’t my favorite is that the export doesn’t let me group transactions by employee. In our old system, we could group expenses by report, rather than having everything separated strictly by individual transactions within the export.

**What problems is Payhawk solving and how is that benefiting you?**

It’s helping us address our slow processing issues, and it also makes it easier to separate and manage our multi-entity company than some other software.

**Official Response from Raquel Orejas:**

> We're glad to hear that you appreciate the instant transactions and flexible admin customization features of Payhawk. We understand your feedback about grouping transactions by employee in the export, and we'll take that into consideration for future improvements.

  ### 27. Effortless Expense Management, Easy to Use

**Rating:** 3.5/5.0 stars

**Reviewed by:** Izabela S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Payhawk?**

I use Payhawk daily for work, and it helps me process my coworkers' expenses faster and easier as they can enter the values themselves. The software is user-friendly and very easy to use, both from an employee and employer perspective. Everyone can use it without troubles or difficulties, and I learned how to use it very quickly. The initial setup is also very easy; you just need to log in and orient yourself with the necessary buttons, especially when it becomes a daily app.

**What do you dislike about Payhawk?**

It is super small thing but not many language I can use as a setup

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk speeds up processing coworkers' expenses, making my job easier. It's a user-friendly app that everyone can use without trouble.

**Official Response from Raquel Orejas:**

> Hi Izabela, thank you so much for your kind review and for using Payhawk every day!

We are glad to hear the platform makes expense management easier for you and your team, and that the setup was smooth from the start.

On the languages, great news! Payhawk is already available in several languages, English, German, Spanish, French, Italian, Dutch, Bulgarian, Portuguese, and Finnish, and you can change your language preference both from the mobile app and the web platform. You can find out how here: https://payhawk.com/help/changing-your-language-preference

Hope this makes your Payhawk experience even better!

  ### 28. Easy-to-Use Expense Management with Real-Time Visibility and Helpful Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 24, 2026

**What do you like best about Payhawk?**

Payhawk has been a great expense management platform for us. Their customer support is quick and very helpful, and the platform is easy to use for submitting and tracking expenses. It also offers real‑time spend visibility, automated receipt capture, and AI‑powered coding, which saves a lot of manual work. Plus, their integration with accounting systems and the ability to add real‑time controls to existing corporate cards make it a strong all‑in‑one solution.

**What do you dislike about Payhawk?**

Recently, I faced an integration issue between Payhawk and Xero, which caused my data not to sync properly. Because of this, I had to do the work twice, which was time‑consuming and frustrating. I hope Payhawk fixes this soon, as it affects daily tasks and slows down the process.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk reduces a lot of manual work for us. The AI‑powered expense coding saves time by automatically reading receipts and filling in details, which speeds up reconciliation. 
It also gives real‑time visibility on spending, so we don’t have to wait for statements or chase receipts.

**Official Response from Raquel Orejas:**

> Thank you for sharing your feedback. 

We're thrilled to hear that our platform has been a great asset for your expense management needs. We appreciate your feedback regarding the integration issue with Xero. We apologize for any inconvenience this may have caused and assure you that our team is actively working on resolving this issue to ensure a seamless experience for all users. 

If you encounter any further challenges or have additional feedback, please don't hesitate to reach out to our support team (support@payhawk.com). We are here to assist you and ensure your experience with Payhawk remains smooth and efficient. 

Thank you for choosing Payhawk for your expense management solution!

  ### 29. Accelerating Financial Efficiency with Smart, User-Friendly Design

**Rating:** 4.5/5.0 stars

**Reviewed by:** Stéphane M. | Head of finance, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Payhawk?**

We especially value the native integration with our ERP system, as well as how straightforward the deployment and onboarding processes are. Additionally, the user experience stands out for being clean, intuitive, and genuinely enjoyable.

**What do you dislike about Payhawk?**

The main aspect where Payhawk could enhance its offering is by introducing more advanced customization options for workflows and reporting. While the existing features function very well, additional flexibility would make the platform even more effective for organizations with complex needs.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk has significantly reduced the amount of manual work we used to handle, particularly when it comes to data imports and reconciliation. By automating these processes, we have seen a notable decrease in errors and have been able to dedicate more time to higher-value activities.

The platform also enhances the reliability and integrity of our financial data. Thanks to consistent, structured, and real-time information sharing, our teams now benefit from a single source of truth throughout the organization.

What stands out most is the tool’s speed, smooth performance, and adaptability. Tasks that previously required hours can now be completed in minutes, and the system adjusts seamlessly to our changing workflows and operational requirements.

In summary, Payhawk has made our financial operations faster, more precise, and much easier to manage on a daily basis.

  ### 30. Intuitive Expense Management with Seamless Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohamed I. | Group Financial Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Payhawk?**

I love using Payhawk for its intuitive, easy-to-follow interface and menus, which make navigating the platform simple. I appreciate how it works seamlessly with Xero, making it more efficient for handling financial processes. The approval workflow really streamlines the business for us, particularly with approval of costs such as 3rd party costs or freelancer invoices. I also found the initial setup to be quick and straightforward, which is a big plus.

**What do you dislike about Payhawk?**

They need better banking facilities in the US, deposits are too slow (2/3 days)

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk solves cost approval issues and streamlines our approval workflow for third-party and freelancer invoices. It manages company cards, POs, invoices, and employee reimbursements effortlessly.

  ### 31. Streamlined Expense Management with Global Flexibility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashish V. | Director - Finance, IT and Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 28, 2025

**What do you like best about Payhawk?**

I admire the user friendly interface, which makes it easy and intuitiev to navigate various tasks. The features that capture invoice information are valuable, providing automation and efficiency in handling expenses. I appreciate the flexibility offered in payment transfers globally, which is crucial feature. The ability to quickly process expenses reimbursement and use of cards ensures that our team members do not need to spend their own funds while travelling for work, making it the most utilised feature by our team. Additionally, the initial setup of Payhawk was quick, adding to the overall positive experience. I am inclined to recommend Payhawk to others for its effectiveness in our operations.

**What do you dislike about Payhawk?**

The charges to make payments to a few countries are very high, and it would be beneficial if the burden of these charges could be reduced.

**What problems is Payhawk solving and how is that benefiting you?**

I find Payhawk quickly settles employee expenses, uses cards to prevent personal funds usage, and offers a user-friendly interface for invoice capture. It provides flexibility to make payments globally, especially beneficial for travelling team members.

  ### 32. Clear, Efficient Expense Management That Saves Time

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 16, 2026

**What do you like best about Payhawk?**

A clear and efficient way for our employees to pay for business expenses, uploading receipts instantaneously and making accurate expense category allocations. It saves time for both the employee and the finance department. Good customer service

**What do you dislike about Payhawk?**

the only downside we have experienced is there have been some updates to PayHawk which has changed the view we see. However, when we have highlighted this through the customer service, these issues have been resolved quickly and efficiently

**What problems is Payhawk solving and how is that benefiting you?**

Previously, our company had only a few credit cards, and all receipts were processed manually. With Payhawk, we have much better control over issuing cards to employees, so we now have more cards while also keeping a closer eye on expenses. In addition, after an initial adjustment period, all employees upload expenses in real time, which means no more paper receipts!

**Official Response from Raquel Orejas:**

> Thank you for highlighting the quick and efficient resolution of issues by our customer service team. We strive to provide excellent support for our users.

  ### 33. Simplify Expense Control Effectively

**Rating:** 4.5/5.0 stars

**Reviewed by:** Luis d. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 03, 2026

**What do you like best about Payhawk?**

I use Payhawk to make and control corporate expenses. I like the efficiency of having virtual cards quickly and the control of expenses through its platform. Additionally, both the mobile app and the web are very intuitive and store all expense information in an organized manner. I also like that we can associate our projects with those expenses. Moreover, it was a great advancement for us that our accounting software Odoo could connect with Payhawk. The initial setup was very good, easy, and intuitive.

**What do you dislike about Payhawk?**

I think the exchange rate could be made more visual.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk to make corporate expenses and efficiently control them with quick virtual cards. The applications are intuitive and accurately collect expense information, allowing them to be associated with projects. It is connected with my accounting software Odoo, which represents a great advancement.

**Official Response from Raquel Orejas:**

> Thank you for sharing your positive experience with Payhawk! 

Glad to hear that you find our platform efficient, intuitive, and helpful in managing your corporate expenses. Your feedback about the exchange rate visibility is valuable, and we will take it into consideration for future improvements. Vey happy to know that the integration with your accounting software Odoo has been beneficial for you. If you have any further suggestions or need assistance, please feel free to reach out. 
We're here to help and ensure your experience with Payhawk continues to meet your needs.

  ### 34. Streamlines Expense Management with Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ceilidh F. | Financial Controller

**Reviewed Date:** February 10, 2026

**What do you like best about Payhawk?**

I appreciate Payhawk's configurability, especially the workflows and custom fields, which really stand out to me. I also like its user-friendly interface that caters to all users. The integration with QuickBooks Live and the ability to do push-integrations via CSV import from other key systems at setup, like HiBob for employee lists, is great. The process of getting set up for 80% of our use cases was incredibly easy, which was a huge advantage. Additionally, I value the vastly higher functionality and the linkage between the cards in use and the expense submission process compared to our previous software.

**What do you dislike about Payhawk?**

We're getting our heads around the purchase order documentation and getting it to add sufficient information into the PDF that's generated; the jury's currently out as to whether it meets our needs in this space. Also, getting that PDF created and sent to me in a helpful way could be improved.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk supports document submission from purchasers, reduces repetitive tasks with payments, and makes it so easy to implement spend controls.

  ### 35. Efficient, User-Friendly, and Packed with Value

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 11, 2025

**What do you like best about Payhawk?**

Payhawk makes spend management easy with its all-in-one platform for cards, expenses, invoices, and approvals. It’s intuitive, saves time with automation, and integrates smoothly with accounting systems. The mobile app and real-time visibility are big wins, especially for teams on the go. Support is responsive and helpful too.

**What do you dislike about Payhawk?**

Reporting options could be more customizable, and the setup might feel a bit complex for new users. But these are minor issues compared to the overall benefits.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk helps eliminate manual expense reporting, delayed approvals, and disconnected payment processes. By streamlining everything from card issuance to invoice management in one platform, it saves time, improves compliance, and gives us real-time control over company spending.

  ### 36. User-Friendly and Adaptable for Small Businesses

**Rating:** 3.5/5.0 stars

**Reviewed by:** Aleksandar T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about Payhawk?**

I like how Payhawk makes it easy for managers to use with just 2 clicks on the app, so they don't have to learn a new platform. It's a user-friendly and cheap way to get approvals for different entities in one place. The initial setup was easy, especially at the start when we were mainly uploading and paying invoices before delving into more complex accounting integrations.

**What do you dislike about Payhawk?**

The platform is super template-y. There are real-life cases which don't have a solution - like 2 invoices per single payment, proforma invoices, withdrawals from the Payhawk account, transfers between Payhawk accounts, and FX that are not handled well. The lack of these things makes Payhawk difficult to use as the only or main service.

**What problems is Payhawk solving and how is that benefiting you?**

I find Payhawk provides a user-friendly way to gather approvals and process payments.

**Official Response from Raquel Orejas:**

> We're happy to hear that Payhawk has been helpful for your business in gathering approvals and processing payments. We understand your feedback about the platform's limitations and will strive to address these issues to provide a more comprehensive solution for your needs.

  ### 37. A Seamless and Efficient Finance Management Platform with best support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ritu S. | Finance associate, Enterprise (> 1000 emp.)

**Reviewed Date:** November 21, 2025

**What do you like best about Payhawk?**

Payhawk is incredibly user-friendly and makes the entire expense and invoice management process smooth and efficient. The interface is clean, intuitive, and easy to navigate—even for new users. I really appreciate how quickly tasks can be completed, whether it's submitting expenses, processing invoices, or tracking payments.

The automated workflows save a lot of time, and the real-time visibility into budgets and transactions helps avoid confusion. The system also reduces manual work and errors, which is a big plus.

Their customer support is responsive and helpful, and new features keep getting added, showing they are continuously improving. Overall, Payhawk provides reliability, efficiency, and simplicity, making it a great tool for finance operations.

**What do you dislike about Payhawk?**

Honestly, there isn’t anything in particular that I dislike about Payhawk. The platform has been smooth, reliable, and easy to work with. Whenever I’ve needed something, the features and support have been efficient and helpful. Overall, my experience has been very positive.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk has made our expense and invoice management much more streamlined and organised. It removes manual work, reduces errors, and brings everything—expenses, invoices, cards, and approvals—into one place. The automated workflows and real-time visibility help us work faster and with more confidence.

Because of Payhawk, we save a lot of time, avoid confusion, and maintain clear financial records. Overall, it has improved efficiency, accuracy, and transparency in our daily finance operations.

  ### 38. Efficient Expense Management with a User-Friendly Interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kim W. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Payhawk?**

I like the UX of Payhawk because it's very quick to learn and requires very little support. I appreciate that all company transactions can be managed in one place, ensuring our employees send invoices within days, unlike before when it took months. The overall setup was very easy, taking us about 3 hours in total, and the part with a professional was only around 1 hour.

**What do you dislike about Payhawk?**

I want to have the admin view in the mobile app. I work a lot on the go, and right now I can only review invoices from my computer.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk centralizes all company transactions and prompts employees to quickly submit invoices, changing from months to days.

**Official Response from Raquel Orejas:**

> Thank you for your feedback! We understand the need for an admin view in the mobile app and will take this into consideration for future updates.

  ### 39. Facilitated Expense and Export Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Victor F. | Finance Controller, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 19, 2025

**What do you like best about Payhawk?**

I love the ease of Payhawk for organizing teams and exporting data, which significantly simplifies financial management in my company. The ability to issue cards helps guides pay for necessary services for the tour without complications. Payhawk effectively solves important problems related to organization and exporting to the accounting program, offering clear solutions to these challenges. The data export to Excel is particularly efficient and allows for a much smoother accounting expense import process compared to other options. Additionally, the initial setup was very simple; we just provided the necessary information and documentation and signed the contract. All of this makes me consider Payhawk an indispensable tool for our daily work.

**What do you dislike about Payhawk?**

Sometimes the transfer to the account takes a while to arrive, but it happens very rarely.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk to organize the company's expenses and easily export them to the accounting program, avoiding the accounting discrepancies I had with PLEO.

  ### 40. Easy Setup, Great Support, and Strong Spend Control with Payhawk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about Payhawk?**

The setup was straightforward and well supported by the team. The workflows and policies that Payhawk lets us create mean we can control spend before a transaction is even made. It also integrates smoothly with Xero, adding enough information there to be genuinely useful without needing to jump back into Payhawk. It is also priced better than some other platforms we have used.

**What do you dislike about Payhawk?**

It’s frustrating that I can’t use Roles in the workflows instead of having to assign tasks to specific named people. This means that each workflow needs updating when the team changes.

**What problems is Payhawk solving and how is that benefiting you?**

It’s given us a great deal of control over our spending. We’re currently in the process of setting up our budgets, which should add another layer of refinement to our overall processes. We process hundreds of transactions each month, Payhawk is able to cope with the volume, reliably and almost instantly. The AI features, that are being added to constantly, will also speed up the way we purchase.

**Official Response from Raquel Orejas:**

> Hi, thank you so much for your kind words and for taking the time to share such detailed feedback, we're thrilled that Payhawk is giving you greater control over spend and keeping up with your transaction volume!

Regarding your frustration with not being able to use Roles in workflows this is actually possible in Payhawk! 
You can include built-in roles (such as Accountant, Administrator, Senior AP Specialist, and others) directly in your approval workflows, so you don't need to assign tasks to specific named individuals. This means your workflows will automatically apply to whoever holds that role, without needing updates every time your team changes.

You can find full details in our Help Centre:
• Payhawk Roles: https://payhawk.com/help/payhawk-roles
• FAQ on Roles & Role Extensions: https://payhawk.com/help/faq-on-payhawk-roles-and-role-extensions

If you've already explored this and are running into a specific limitation, please don't hesitate to reach out to our support team at support@payhawk.com, they'll be happy to help you get it set up correctly.

Thanks again for being a Payhawk customer. We look forward to continuing to support your team!


  ### 41. Easy to use platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Negar A. | CRM Technical Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** October 31, 2024

**What do you like best about Payhawk?**

Payhawk continues to be a valuable tool for our expense management, and I’ve appreciated even more how seamless the overall workflow has become over time. Submitting expense requests, tracking approvals, and using the integrated card feature remains extremely straightforward. The platform’s UI/UX is still one of its strongest points — everything feels intuitive, and providing any additional documentation or responding to follow-ups is quick and hassle-free. Both the web and mobile apps perform consistently well, making it easy to manage expenses on the go. Overall, Payhawk has significantly improved efficiency and clarity in our expense processes.

**What do you dislike about Payhawk?**

While Payhawk has been a great solution overall, there are a few areas where it could improve. Some advanced features and settings can take a bit of time to fully understand, so additional in-app guidance or more detailed onboarding resources would be helpful. That said, these are minor points, and the overall experience has been very smooth and efficient.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk makes the expense process quick, clear, and easy to navigate across various use cases, so there’s no confusion or risk of getting lost in complex workflows. By centralizing everything within the app, it eliminates the need for back-and-forth emails and long wait times, significantly speeding up the approval and documentation process.

  ### 42. Effortless Expense Tracking with Full Visibility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ugne P. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 01, 2025

**What do you like best about Payhawk?**

Easy way to track all of your company’s expenses.
We finally have full visibility into each department’s spending, and >> better yet <<< we can track it by month, category, tags, and more. Remembering the times when we did it all manually… I’d never want to go back to those ancient ages! 😄

**What do you dislike about Payhawk?**

i don't have any dislikes right now. Meets all our needs

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk helps us streamline and automate the entire company expense management process.
Instead of manual tracking and fragmented workflows, we now have a centralized, transparent view of all spending. We can easily see expenses by department and filter them by month, category, tags, and more. This not only saves a significant amount of time but also reduces errors and enables faster, data-driven decision-making. Honestly, we’d never want to go back to the old manual way of doing things.

  ### 43. Simplified Card Management with Stellar Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** George E. | Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Payhawk?**

I like the ease of use in both the Payhawk platform and app, which makes managing everything quite straightforward. I appreciate the AI enhancements that get added every quarter to improve the functionality. Plus, customer support is always available to help solve any issues I encounter, making the overall experience positive.

**What do you dislike about Payhawk?**

I wish there was a live bank feed to Netsuite. Also, it would help if expense reports were syncing in Netsuite as a whole report and not individual expense reports.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk helps manage dozens of virtual cards for subscriptions and employee expenses. The expense reimbursements module is straightforward and configurable, making it efficient for managing expenses.

**Official Response from Raquel Orejas:**

> Hi George, thank you for the kind words and for sharing your feedback!

We are glad to hear the platform and app are making things straightforward for you, and that our AI enhancements and support team have been adding value.

On the NetSuite points, a couple of updates that might help:

For expense reports, you can actually group multiple expenses into a single expense report, and it will sync to NetSuite as one report with multiple lines, which should be much closer to what you are looking for. You can find out how here: https://payhawk.com/help/creating-and-submitting-expense-reports-in-the-portal

For the live bank feed to NetSuite, this is currently in our backlog and we are hoping to prioritize it this summer. In the meantime, our PM Boris D would love to connect with you to better understand your needs and help shape how we build this out. Please reach out to your implementation manager to set up that conversation.

Thanks again for being a Payhawk customer!

  ### 44. Nice support, but need for improvement in exports

**Rating:** 5.0/5.0 stars

**Reviewed by:** Irina R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 02, 2026

**What do you like best about Payhawk?**

I think it's great that the questions are processed relatively quickly and the staff at Payhawk are always very nice. Personally, I find the structure of the software very good, because once I've found something, I can easily find it again thanks to the logical structure.

**What do you dislike about Payhawk?**

We still frequently have questions about the settings, for example, how to set up the workflows or change permissions. The exports are not completely suitable for our needs. We currently need an export of activity workflows, for example, when which documents were submitted, approved, and reviewed. And it must be in PDF format for the audit.

**What problems is Payhawk solving and how is that benefiting you?**

We use Payhawk for travel expenses and other operational costs. Questions are handled quickly, and the Payhawk team is very nice.

**Official Response from Raquel Orejas:**

> We're happy to hear that you find our support team and software structure great. We have noted your feedback about the exports and will work on improving the export functionality to better meet your needs.

  ### 45. Great Support team assistance received

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Payhawk?**

I recently ran into a few issues with transactions that wouldn’t export to our ERP system. The Payhawk team was very helpful in getting everything resolved, and they consistently communicated updates along the way, keeping me in the loop on how things were progressing. 

The messages functionality is also very easy to use and comes with different options which allow the payhawk team to be able to better assist you with your query.

**What do you dislike about Payhawk?**

This review is merely to give a huge shoutout to the team (Ivan and all who assisted in the process).

**What problems is Payhawk solving and how is that benefiting you?**

It’s helpful to be able to identify when payments and related transactions haven’t exported to the ERP system, and to understand the reasons behind it. This has benefited us because it keeps us aware of any missing transactions and allows us to factor them into our reporting, so the figures we report can be as accurate as possible. Additionally, Payhawk has been able to provide more detail on what causes the export issues, which helps us use our time more efficiently and address problems with a faster turnaround.

**Official Response from Raquel Orejas:**

> It's great to hear that Payhawk has been beneficial for centralizing your record-keeping and improving supplier relationships. We acknowledge your feedback about credit note support and will strive to address this to further streamline your invoicing and payment processes.

  ### 46. Intuitive Interface with great customer support

**Rating:** 4.5/5.0 stars

**Reviewed by:** João M. | Senior Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 02, 2026

**What do you like best about Payhawk?**

I like Payhawk's good interface which makes it easy to use. I also appreciate the fast and friendly customer support. The feature I value the most is the intuitive interface that allows me to easily request a digital credit card with a custom balance, making managing expenses within my company straightforward.

**What do you dislike about Payhawk?**

I liked everything so far, if I had to point out something would be the part of having to install their mobile app to complete my registration since I only use it on web. I understand the security measures around it, but using Google Authenticator could be enough instead of the whole app.

**What problems is Payhawk solving and how is that benefiting you?**

I use Payhawk to manage my company expenses easily with its simple interface and ability to request a digital credit card with a custom balance.

**Official Response from Raquel Orejas:**

> Thank you for your positive feedback! We're happy to hear that you find our interface easy to use and that you value our fast and friendly customer support. We'll take your feedback about the mobile app installation into consideration for future enhancements. We appreciate your support!

  ### 47. Effortless Expense Management with Stellar Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** N. F. | Head of Finance, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 19, 2026

**What do you like best about Payhawk?**

I find Payhawk incredibly easy to use, which really streamlines our monthly closing process. I appreciate that it allows us to manage spending and expenses for multiple entities in one integrated tool, rather than juggling several different ones. The accounting integrations, like Xero and Datev, are a huge benefit for operating across different countries, and it's great that we can use different currencies within Payhawk. Additionally, all employees can use it, which makes things much simpler for us.

**What do you dislike about Payhawk?**

Provision handling and contract & subscription management could be improved or included.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk unifies expense management across all entities with easy employee use, integrates accounting tools like Xero and Datev, handles multiple currencies, and speeds up monthly closing.

  ### 48. Employees Submit Their Own Documents, Keeping Everything on Track

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about Payhawk?**

I like that employees are responsible for submitting their own documents. If they don’t submit them, the card can be blocked, which helps ensure everything is provided.

**What do you dislike about Payhawk?**

I’d love for it to integrate with my accounting programme, so I don’t have to download documents and then upload them into the programme again. Also I think an option is missing, when someone sends a document for approval and approver should be a different person, that it could be easier to edit this rather than send it back.

**What problems is Payhawk solving and how is that benefiting you?**

Currently I love the invoice fetching idea. I think it'll save so much time.

**Official Response from Raquel Orejas:**

> Thank you for the kind words and for sharing such useful feedback!

On the accounting integration, we completely understand the frustration of having to download and re-upload documents. While it is true that integrating with every accounting system out there is a challenge, we do have native integrations with major accounting software and ERPs. For systems we do not yet directly integrate with, we offer the custom export feature to help bridge that gap. You can read more here: https://payhawk.com/help/overview-of-accounting-templates?highlight=custom%20export

On the approver reassignment, thank you for raising this. Currently, Payhawk supports flexible approval workflows where you can assign specific employees, managers, or role-based approvers, and reassignment happens automatically when an approver is linked to a role. However, we hear you that editing the approver mid-flow without having to send the expense back could be a lot smoother, and we have noted this as valuable feedback for our product team.

Thank you for being a Payhawk customer and for helping us improve!

  ### 49. Efficient Expense Management Across Entities

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cassie T.

**Reviewed Date:** January 04, 2026

**What do you like best about Payhawk?**

I like that Payhawk runs across entities and countries, providing a one-stop shop for all my expenses. I enjoy the service, especially the AI agents for quick questions and the real person support for deep dives and onboarding. It's great to have a clear overview of all my costs without having to log into six different platforms. The initial setup from Payhawk's side was easy, which was a relief.

**What do you dislike about Payhawk?**

On the mobile app, I have to switch between my 6 entities all the time. I would prefer, similar to the web portal, easier access to a button to switch between entities or just one overview in the dashboard where I can see all my entities in the app. Also, although the setup from Payhawk's side was easy, the KYC process took a long time.

**What problems is Payhawk solving and how is that benefiting you?**

Payhawk manages our expenses across multiple countries, helping with administrative problems by automating manual expense processing. It also provides a clear, unified overview of costs, eliminating the need to log into different platforms.

  ### 50. Nice UI with Huge Potential—A Team That Listens and Implements Feedback

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about Payhawk?**

It has a nice UI and a lot of potential. At times, it still feels like some functionality is missing; however, the team is very appreciative of feedback, and I’ve already seen several of our ideas implemented.

**What do you dislike about Payhawk?**

It’s simple and efficient, which is inherently great, but it also forces us to bend some of our internal rules and processes a bit. Delegating or reviewing invoices can sometimes be hard to step into and adjust when we need to tweak something. We have a fairly complex organization with multiple verticals and business units, and we’re struggling a little to define the best approval logic.

**What problems is Payhawk solving and how is that benefiting you?**

Spend management that provides a complete, company-wide view of spending, including (but not limited to) card spend, reimbursements, and “normal” bills and requests. It also includes efficient payment methods.


## Payhawk Discussions
  - [Payhawk incentivises gift card without any remarks - then G2 says &#39;not eligible&#39;](https://www.g2.com/discussions/payhawk-incentivises-gift-card-without-any-remarks-then-g2-says-not-eligible) - 2 comments, 1 upvote

- [View Payhawk pricing details and edition comparison](https://www.g2.com/products/payhawk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+23%3A32%3A40+-0500&secure%5Bsession_id%5D=86d66112-1259-4c8f-b379-abd790d4fd78&secure%5Btoken%5D=720099a8253f97cd17af660bb46c4b5b62f27bdf1b3f66d171854764089ca3ee&format=llm_user)
## Payhawk Integrations
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  - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews)
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  - [Infor M3](https://www.g2.com/products/infor-m3/reviews)
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  - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [NetSuite](https://www.g2.com/products/netsuite/reviews)
  - [Pennylane](https://www.g2.com/products/pennylane/reviews)
  - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
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  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)

## Payhawk Features
**Expense Reports**
- Ease of Creating Expense Reports
- Bank / Credit Card Integration
- Smart Categorization
- Digital Receipt Management
- Employee Reimbursement
- Currency Conversions
- Credit Card Integration

**Setup**
- Locations

**Setup**
- Data
- Approvals
- Alignment

**Planning**
- Processes
- Contracts
- Content
- Requisition

**Invoice Management**
- Capture
- Supplier Portal
- Repository

**Expense Reporting**
- Expense Automation
- Integration
- Compliance
- Mobile Functionality

**Card Management**
- Card Types
- Card Controls
- Configuration
- Fulfillment
- Replacement

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Agentic AI - Expense Management**
- Autonomous Task Execution
- Cross-system Integration

**Travel Management**
- Ease of Booking
- Itinerary Management
- Trip Notifications
- Advanced Integrations

**Tracking**
- Mileage
- Logs
- Automation

**Performance**
- Benchmarks
- Forecasting

**Execution**
- Purchasing
- Invoicing

**Invoice Processing**
- Matching
- Payments
- Workflows
- Tax Compliance

**Invoice Processing**
- Approvals
- Batch Processing
- Consolidation
- Match Invoices

**Approval **
- Rules
- Workflows
- Submit

**Controls**
- Tokenization
- Security
- Card Networks
- Integration
- Testing
- APIs

**Reimbursement**
- Reimbursement
- Expenses
- Workflows

**Analytics**
- Visibility
- Performance
- Spend

**Analytics**
- Due Dates
- Benchmarking
- KPIs

**Analytics**
- Due Dates
- Cashflow
- Payment Tracking

**Payment Cards**
- One-time Virtual
- Recurring Virtual
- Physical

**AI - Travel Management**
- Personalization
- Cost Savings

**Integration**
- Accounting
- Payment Integration
- ERP

**Integration**
- Accounting
- Payments
- ERP
- Account Sync

**Reporting**
- Real time
- Multiple Views
- Export
- Budgets

**Platform - Mileage Tracking**
- Reporting
- Customer Support

**Agentic AI -  Procure to Pay**
- Multi-step Planning

**Agentic AI - Travel Management**
- Autonomous Task Execution
- Proactive Assistance

**Generative AI - Expense Management**
- Image-to-Text
- Text Generation
- Text Summarization

**Payments**
- Vendor
- Recurring
- Employee Reimbursements
- ACH

**Agentic AI - Invoice Management**
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Agentic AI - Mileage Tracking**
- Autonomous Task Execution
- Adaptive Learning

**Employee Risk Management**
- Emergency Assistance Integration
- Risk Alerts & Safety Notifications

**Mobile**
- Receipt Capture
- Mileage Tracking
- Travel Itinerary and Flight Status Updates

**Platform**
- Embedded AI / Machine Learning
- Complex Approval Workflow

**Fraud & Risk Management**
- Notifications
- Unique Cards
- Controls

**Sustainability & Reporting**
- Sustainability Reporting

**Administration**
- PCI Regulation Compliant

**Agentic AI - Spend Management**
- Proactive Assistance

**Administration**
- Business Tool Integration
- Workflow
- Automated Reminders
- Policy Compliance Management
- User, Role, and Access Management

**Platform**
- Reporting
- APIs / Integration
- Internationalization
- Performance and Reliability
- Mobile User Support

**Audit**
- Filters
- Post Audits
- Overpayments
- Duplicates

**Fraud**
- Vendor Checks
- Data Generation
- Monitoring

**Agentic AI - AP Automation**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

## Top Payhawk Alternatives
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