What do users say?

Processing payments to suppliers and reimbursing employee expenses is straightforward and efficient.

Credit card management is simple and intuitive.

Seamless integration with NetSuite - the sync is nearly real-time.

The interface is user-friendly and easy to navigate.

Implementation was quicker and easier than expected.

The sales rep was excellent - he even facilitated discussions with the CTO during the product discovery phase.

We’ve used Expensify, Concur, and Spendesk in the past, and also considered Tipalti. Payhawk is the only one that truly delivers on its promises.

The cashback feature helps offset the subscription cost. Review collected by and hosted on G2.com.

The onboarding experience didn’t quite match the quality of the product - there wasn’t much hands-on support, and we had to figure out several things on our own. Our initial account manager wasn’t very engaged, but we’ve since been reassigned to our original sales rep, who has been much more proactive in following up, discussing the roadmap, and addressing feature requests.

Overall, Payhawk is the strongest product in its category, but there’s definitely room for improvement in onboarding and account management. Review collected by and hosted on G2.com.

The software is easy to use and intuitive, with a clear layout. It offers various modules and options that allow you to customise the process flow and the fields you use. I also appreciate the ongoing improvements and the addition of new features to the software. We use Payhawk daily as our main P2P system. Customer support is prompt and useful. Review collected by and hosted on G2.com.

There is no option to initiate transfers to bank accounts in the USA, which is a significant limitation for me. I understand this is something the company is looking into. Review collected by and hosted on G2.com.

Payhawk has made day-to-day expense management much more straightforward. I regularly use it to review transactions, upload receipts and provide the information needed for expenses. The interface is clear and intuitive, so it is easy to see what needs attention and complete tasks without unnecessary steps.

I am not closely involved with the integrations, but they have worked reliably from my perspective and have not caused any disruption to my workflow. Performance is generally good, and the platform responds smoothly during regular use.

My experience with Payhawk’s support team has been excellent. Although I was only partly involved in onboarding, the team listened carefully to our requirements and made a genuine effort to guide us through the process and help resolve any issues.

The intelligent data capture is useful when it works and usually extracts information correctly, reducing the amount of manual entry required. However, there is still room for improvement in its consistency, and the extracted details sometimes need to be checked or corrected.

I am not involved in pricing decisions, so I cannot comment directly on cost or ROI. From a user’s perspective, however, the clearer process and reduced administrative effort provide noticeable value. An unexpected benefit has been the improved visibility over outstanding expense tasks, which makes it less likely that receipts or required details are forgotten.

Overall, Payhawk is a well-designed and reliable platform with particularly strong customer support. Improving the consistency of its intelligent data capture would make the experience even better. Review collected by and hosted on G2.com.

Payhawk has a clear and intuitive interface, and its everyday navigation is generally straightforward. However, several important limitations mean that we have had to create workarounds for processes that should be handled within the system.

The purchasing module is particularly limited. Basic features such as line-item numbering, an item-code field, delivery-address selection, and showing the delivery address on the PDF purchase order are missing. The goods received note (GRN) functionality also needs improvement. Users must receipt the entire purchase order rather than individual lines, making partial deliveries difficult to record and understand when reviewing the order later.

Supplier onboarding is similarly limited. The process feels much like submitting another purchase order or expense rather than a dedicated, streamlined onboarding experience.

The expenses module also has reliability issues. Automatic invoice reading does not always start, so files sometimes need to be uploaded again to trigger it. When it works, the extracted information is often broadly correct, but it still requires checking. Split invoicing is another weak point: the full invoice amount is frequently assigned to the first line instead of being distributed correctly. This is especially frustrating when the purchase order and invoice already contain matching numbers of lines and items.

I do not work closely with the integrations, but they appear to function as expected from my perspective. I am also not involved in pricing decisions, so I cannot comment fairly on the cost or overall ROI. In terms of performance, the interface itself generally works smoothly, but the missing functionality and repeated manual corrections reduce the time-saving benefits.

My experience with Payhawk’s support team has been excellent. I was only partly involved in onboarding, but the team listened to our requirements and genuinely tried to help throughout the process. Their responsiveness has been one of the strongest parts of the experience.

Overall, Payhawk has a good foundation, an intuitive interface and strong customer support. However, the purchasing, GRN, supplier-onboarding and invoice-processing features need significant development. At present, the number of limitations and necessary workarounds prevents the platform from being as efficient as it could be. Review collected by and hosted on G2.com.

I like Payhawk's approval process and its ability to create approvals per project. It really helps with the granularity in the analysis of costs and allows me to see if the amounts are within budgets. I also find the initial setup to be easy. Review collected by and hosted on G2.com.

The reporting and reconciliation side of things. It's really hard to reconcile. You would think the report will show spend only and how that affects cash at the end of the period, but there are so many different aspects such as Pending, submitted and approved - And also timing differences. Review collected by and hosted on G2.com.

Quite frankly, our use hasn't changed that much, so we are not reaping the benefits of the new features fully yet. Review collected by and hosted on G2.com.

They did improve quite a lot on the analytics front over the last year or so, so as things stand, there isn't anything that we are missing in terms of functionality. Review collected by and hosted on G2.com.

I like that Payhawk is very easy to use and to explain, both for managing credit cards and expense reports, and for those who need to validate at the accounting level. It is intuitive for both users and administration. Review collected by and hosted on G2.com.

A feature that I did not find in Payhawk that could have been useful is to have multiple companies of the same group under the same macro entity. Then it would be nice to be able to navigate by keyboard within the "Expenses" section to work on it better. Review collected by and hosted on G2.com.

What I like most about Payhawk is having company expenses, card transactions and supporting documents in one place. It makes spending easier to track across our teams and projects, and gives us better visibility when reviewing and approving costs. Review collected by and hosted on G2.com.

When I need help through the chat, the AI assistant often gives me misleading guidance. I spend 10–15 minutes trying to follow it before being transferred to a human agent. I would prefer a quicker way to reach a person when the AI cannot resolve the issue. Review collected by and hosted on G2.com.

I've implemented Payhawk at two companies and overseen it at a third, using cards, expenses, bill pay, approvals and the Xero sync. The product itself is excellent. The interface is clean, the flow from spend to approval to accounting sync is logical, and it takes a lot of manual bookkeeping off the finance team. It's the easiest spend tool I've come across for employees to use, so adoption is quick. The product team clearly knows what it's doing and keeps shipping useful improvements. Early on, the overall experience with Payhawk was great. Review collected by and hosted on G2.com.

Over roughly the last year and a half, the service side has changed significantly, and not for the better. Payhawk used to have account managers; they no longer do, so there is no consistent contact to work with. Support is AI-first. When I asked to speak to a person, I was told I'd been passed to one, but the replies still appeared to be AI-generated and didn't resolve the issue. Responses typically took one to two weeks. Implementation was also hard work. Our implementation manager was very slow to respond; it often took a week or more of repeated chasing to get a reply, and setup mistakes then had to be untangled on our side. At my current company it took around three weeks to reach someone who could help, and during that time the contract auto-renewed for a full year. We later agreed a date to review our plan, but nobody followed up. At a previous company, pricing changed after an order form had been issued, and terms we had agreed for the contract period were changed mid-term. Requests for a phone call were met with apologies rather than a call. I was also offered an Amazon voucher by Payhawk, which hasn't arrived. For a platform that sits at the centre of a company's spend, you need a responsive partner, and that has been missing. Review collected by and hosted on G2.com.

What I like most about Payhawk is its automatic invoice recognition and its ability to pre-fill fields based on previous entries. The AI works well, although it’s not perfect, and it still saves us a significant amount of time.

Payhawk is intuitive and offers flexible workflow customisation to suit our needs. For a large company, having configurable approval workflows is especially important, as it helps us clearly define responsibilities and track who is accountable for approving expenses.

The platform also processes invoices quickly and keeps all company expenses in one place. It covers all our essential needs, which is why we currently use Payhawk as our sole expense management solution. Review collected by and hosted on G2.com.

The interface can be laggy at times and would benefit from performance improvements. The AI functionality is also not always accurate, although it still helps speed up our workflow and save time. Review collected by and hosted on G2.com.

I like Payhawk because it’s an easy way to issue corporate credit cards, and I can control and see all expenses. Document processing and expense reports are easy, and I really appreciate them. I can quickly monitor all employees’ expenses, deposit funds, and increase limits. Compared with regular bank cards, issuing, monitoring, and supplying cards is in our hands, and everything happens extremely quickly. After the company was approved as a customer, setup was fast and easy. When a customer couldn’t see our payments, Payhawk gave us a very adequate answer with details of all the payments that we could share with them. It works excellently for us. Review collected by and hosted on G2.com.

For the moment there are no complaints from our side Review collected by and hosted on G2.com.