Payhawk Reviews & Product Details

I use Payhawk for tracking employee expenses and reimbursement. I appreciate that it helps in processing employee expenses easily by allowing employees to attach receipts directly into the system. I love the AI auto-detection feature that not only suggests the correct account code but also reduces manual entry, making the coding process much faster and maintaining accuracy. The smooth integration of Payhawk with our accounting software, Xero, is invaluable as it allows all reviewed and approved expenses to sync to Xero without any extra work. The direct sync to Xero from Payhawk is a significant improvement compared to our previous system, Kloo, where we had to manually export and import statements. The initial setup of Payhawk was quite easy and the user-friendly interface made it even easier. Review collected by and hosted on G2.com.

In our company, we recharge employee expenses to different portfolio companies, and we need to recharge them. However, in the case of multi-currency transactions, the FX fees, when exported to Xero, go to a different account code. But for our requirements, we want it to go to the same code as the expense since we need to recharge the whole cost along with FX fees. So when an expense is exported to Xero, we need to manually change the FX fees code to the cost code to recharge the accurate amount. I also reached out to the Payhawk team for this, but they don't have such a feature. Review collected by and hosted on G2.com.

From an IT and implementation perspective, Payhawk has been a genuinely positive experience. The onboarding process is well-structured and the Payhawk team provided excellent technical support throughout — they were responsive, knowledgeable, and proactive in helping us get set up correctly. The API capabilities are robust and have allowed us to automate several workflows that previously required manual effort, which has been a significant win for our team. Overall, the platform integrates well into our existing tech stack and the implementation timeline was reasonable compared to similar tools we've deployed in the past. Review collected by and hosted on G2.com.

The initial configuration can be somewhat complex, particularly when setting up approval workflows, custom fields, and integrations simultaneously. It requires careful planning and close collaboration with the Payhawk support team to get everything right from the start. Additionally, the mobile app, while functional, still has room for improvement in terms of user experience — some of our end users have flagged occasional friction when submitting expenses on the go. These are not dealbreakers, but areas where we hope to see continued development. Review collected by and hosted on G2.com.

Recently, I’ve noticed how much smarter the platform has become with the introduction of AI features. The AI Agents, especially things like the Financial Controller and Payments workflows, make everything feel much more seamless in the background.

As an end user, the biggest benefit for me is how easy it is to just drop receipts in or quickly approve expenses without thinking about the process. It feels like a lot of the admin is handled for you now.

I’ve also seen improvements around procurement, which makes requesting and approving spend much clearer and more structured than before. Overall, it feels like everything is connected in one place rather than jumping between systems. Review collected by and hosted on G2.com.

Notifications can still feel a bit overwhelming at times. While I understand why they’re useful, it would be great to have more control over what I receive or a way to summarise them. Review collected by and hosted on G2.com.

I find Payhawk easy to use for both end users and admins. I appreciate the simplicity in controlling, checking, and making changes. It only takes a few clicks to block cards, order new ones, create new users, and establish workflows or approval processes. The ability to create expense categories and set or change limits is also very useful, allowing for personalization based on our needs. The initial setup was quite easy and straightforward too. Review collected by and hosted on G2.com.

The different currency management is not ideal as the exchange rate used is not the best one and if we want to have a multi-currency card we need to add several cards. Review collected by and hosted on G2.com.

I like the ease of use and adaptability of Payhawk. Each department can upload their expenses and Amazon invoices are automatically fetched via API code. I find it very useful that only two people handle the payments, and that limits can be set on transfers and cards. Additionally, I value that Payhawk makes updates every four months, which always leaves room for improvement. I greatly appreciated the help we received during the transition to Payhawk. Review collected by and hosted on G2.com.

There were no specific mentions of negative aspects, but I mentioned that there is always room for improvement and suggested connecting Claude's AI or ChatGPT to automatically record some payments. Review collected by and hosted on G2.com.

The key thing for us is user accesibility and great customer service. We have found both those things with Payhawk. Employees are able to claim expenses through the app or online, as well as submit and upload receipts from their company card. This helps our accounting team to carry out seamless end of month procedures with expenses already categorised by budget and department. The customer service team are friendly and helpful sorting out any glitches or queries in a professional and prompt manner. Review collected by and hosted on G2.com.

As we use Payhawk for 3 different entities with some employees working across all three entities, it would be helpful to have card names printed on to physical cards. You can name the card online and it will show in the app and online but not on the printed card. This can cause confusion when they have a physical card for each entity and we've had to put sticky labels on them to identify each. Review collected by and hosted on G2.com.

I think their customer service is quite good; they are always willing to respond whenever you have a question or an issue. I also appreciate having everything centralized, which helps reduce time and makes everything easier. I enjoy having the option to configure all the settings of my entities in one place. It's really useful because I log in once and can manage all of them at once. Review collected by and hosted on G2.com.

I mean, the only thing is that the way it works could be a little bit more user friendly or more intuitive. The learning curve sometimes can be a little bit high until you understand how the platform works. Review collected by and hosted on G2.com.

I really like the functionality that lets payments be made directly in Payhawk, rather than having to process them outside the system. It makes record-keeping more accurate and keeps everything seamless in one place. Overall, it’s also very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

The fact that there is not much support when it comes to credit notes. For instance, we cannot part allocate credit notes against the respective bill and then make a payment to clear the balance of the invoice where necessary.

This then leads to time being spent in the accounting system allocating the credit notes. This also means that some invoices cannot be paid in payhawk which can be time consuming. Review collected by and hosted on G2.com.

I really appreciate that Payhawk provides one platform for all my needs with easy access and usability. I can see workflows transparently and track where my invoice is in the process. I love the user-friendliness and the good customer service, and the onboarding experience was pretty straightforward and clear, which is usually hard with new tools. Plus, for any issue, I feel like I get very personal and quick help, and the initial setup was quite easy. Review collected by and hosted on G2.com.

If I see the history of an invoice, I see every single step from finance, but maybe not all is needed for me. Maybe it can be filtered to what is relevant for me to see only. Review collected by and hosted on G2.com.

I really appreciate the ease of use of Payhawk. It's very self-explanatory and not complex at all, making it accessible even for those who haven't received basic training. The speed is another plus, and it was incredibly easy to implement thanks to the very helpful team. I also like that it doesn't require complex implementation, allowing our finance staff to use it with minimum training. The team was extremely helpful during setup, making the transition to Payhawk smooth. Review collected by and hosted on G2.com.

There's one tiny feature that could be improved, I guess. When we're making payments to multiple countries at the same time, it doesn't point out which ones are abroad payments. So for instance, if it's not allowing me to move forward because there's a couple of non-euro payments in there, it would be great if it pointed out which ones so that I can exclude without asking team members. Review collected by and hosted on G2.com.