Ease of reviewing timesheets and submitting the forms. Though, sometimes it can take a bit of time for the form to be accepted. Review collected by and hosted on G2.com.

A couple of things: a 401K program was started even though I made it clear I wanted to speak with my accountant before signing up. Also, I’m continually being asked whether I want additional add-ons, like workers comp. Review collected by and hosted on G2.com.

Paychex was an easy platform to use, and it also came at a low price point. The timekeeping portion was straightforward and easy to use as well. I used the reporting function quite often which was simple enough. Review collected by and hosted on G2.com.

The learning module didn’t always work as needed. Support wasn’t very strong, and at one point I was completely locked out of the system. The reporting feature was easy to use, but the reports weren’t customizable. The performance process felt very limited, and once it was closed or a deadline was missed, there was no way to go back. The onboarding module wasn’t intuitive and sometimes wouldn’t function properly. There were also many complaints from employees that the system was hard to navigate. Review collected by and hosted on G2.com.

The new retirement system is easy to understand and displays relevant information. Review collected by and hosted on G2.com.

Latency is still a slight issue. An employee may or may not show up on a current pay-cycle after you just finished setting them up, but a refresh usually fixes that. Review collected by and hosted on G2.com.

Customer service has been good, and the online platform is easy to use and navigate. Review collected by and hosted on G2.com.

I don’t really dislike anything. A couple of years ago, the customer service wasn’t very good, but it has improved a lot since then. Review collected by and hosted on G2.com.

I use Paychex for its payroll processing and to access my paycheck, and I appreciate how it streamlines payroll and keeps things in one place. The user experience is strong, with an intuitive design that makes HR tasks easy to navigate. I find it user-friendly, which helps reduce errors and saves time. I rely on their reasonably good customer support when needed. Review collected by and hosted on G2.com.

I find the limited customization frustrating. Customer support can be difficult because I have to go through an assigned agent for my account, which isn't always convenient. They also have slow response times during peak periods. The pricing is high for small businesses like mine. Review collected by and hosted on G2.com.

Paychex seamlessly calculates taxes, 401k contributions, and deductions. It handles direct deposits and offers strong reporting that adds transparency. The employee portal is also great for accessing pay stubs and W-2s, as well as making demographic changes. Review collected by and hosted on G2.com.

Integrations have been challenging. We’ve been with Paychex for about seven months and still haven’t been able to integrate with our 401k provider.

Support for benefit offerings is only available via email, and responses have been slow, which has delayed getting issues resolved. Review collected by and hosted on G2.com.

Paychex files and pays payroll taxes for me Review collected by and hosted on G2.com.

Of all the problems I encounter every year, I don't have to worry about Paychex. Review collected by and hosted on G2.com.

When the GUI is working properly, it feels fairly intuitive to use. Review collected by and hosted on G2.com.

When there’s an issue, the email response time is slow, and phone support is not feasible due to long hold times and inexperienced agents Review collected by and hosted on G2.com.

Paychex user-friendly interface and robust payroll processing are great to use. It's Automated payroll and tax processing saves our significant time by handling payments, calculations, and filings with minimal manual effort. It is easy to use for even non technical user. Review collected by and hosted on G2.com.

Overall, Paychex is a great tool that has helped us organize our payroll processing efficiently. However, there are times when customer support responds a bit slowly, which is an area that could be improved. While only minimal training is needed to use the tool effectively, it would be helpful to have a proper guide available for users. Review collected by and hosted on G2.com.

Paychex makes it easy to manually input payroll into their system , I love the personal relationships also built with the assigned reps on each account Review collected by and hosted on G2.com.

I wish there was a way of tracking live checks sent out also it would be amazing to be able to process a pay and get direct deposit as soon as the next day Review collected by and hosted on G2.com.