Paychex Reviews & Product Details

They offer a comprehensive range of services, including integrated 401(k) administration. Their HR consulting package is particularly strong, and their technical support team is highly responsive and provides assistance promptly. Review collected by and hosted on G2.com.

It is difficult to find the various scattered menus here. Additionally, the response time for 401(k) services is quite slow, and the information regarding 401(k) plans is not up to date. Review collected by and hosted on G2.com.

I like how Paychex makes it easy to track pay and deductions. It also keeps track of needed W2s and information if an audit is done, which is really handy. Paychex serves as a one-stop shop because I can contact customer service, and they'll send me all the information needed for an audit. I find it user-friendly, and their direct customer service is a big help. The initial setup was very easy, with a representative staying on the phone until everything was installed and logins were created. Review collected by and hosted on G2.com.

I don't like the hold times when trying to reach customer service. Review collected by and hosted on G2.com.

I like how easy I find the system is to use. Review collected by and hosted on G2.com.

I dislike how I have to submit 2 days prior to running payments. I would like more flexibility without being charged extra. Review collected by and hosted on G2.com.

I like how the app works for our employees. Review collected by and hosted on G2.com.

I dislike our rep never answering calls. Review collected by and hosted on G2.com.

Their system is very user-friendly. Reports and documents are easy to access, and using the system doesn’t require much training, which makes it straightforward to get started. Review collected by and hosted on G2.com.

Their customer service is extremely lacking. It's why I switched to proliant a few years ago and now that I'm back with Paychex I realize their customer service has only gotten worse. Review collected by and hosted on G2.com.

Paychex makes it easy for me to clock in and out of my virtual education job. It is a requirement that I implement it when I am working any of my shifts. I use it daily, as I work every single day (even though only part-time). It seems to have the right amount of features, and I'm not sure if it would need more. It has been very easy to integrate into my regular routine. Typically, when there is an issue, I either reach out to my HR or they reach out to me. Because of this, I have not had to use customer support. Review collected by and hosted on G2.com.

Paychex has a tendency to fail to accurately record clock-ins or outs on random days. This results in my HR contacting me to clarify what time I finished my shift, despite the fact that I did, indeed, complete the task. It is very frustrating and adds more work than either of us needs. Review collected by and hosted on G2.com.

Tracking / reporting / paying taxes when due Review collected by and hosted on G2.com.

Cost doubles every year unless you call in and ask for a promo Review collected by and hosted on G2.com.

The ability to look at location of where employees clocks in Review collected by and hosted on G2.com.

The errors. Punches don't go through and it doesn't let you log in quite often which then makes more work for supervisors to fix punches Review collected by and hosted on G2.com.

I really appreciate the support team at Paychex. We've had three different acquisitions this year, and the support team has been extremely great in helping us implement Paychex for each new facility we've acquired. Their support is nonstop; they've seen us through the first payroll of every facility to ensure everything is running smoothly. We have weekly calls with them, and their hands-on support is really appreciated. Review collected by and hosted on G2.com.

The time clocks. I think our biggest issue is time clocks. A lot of times, they just don't work properly. We have experienced a lot of camera issues with the time clock that we're using, where they kinda just fail and, decide to stop working. So I think that would be a big area of improvement for us. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex treated withdrawals of pretax and Roth contributions as taxable. The integration between payroll and time & attendance modules is minimal; managers and employment status must be set separately in each. During open enrollment, Paychex prematurely starts HSA employer contributions despite the benefits year not beginning, causing issues for employees switching plans. The Flock module managing benefits doesn't communicate with the PBA module for FSAs and HSAs, lacking necessary checks when transitioning between health plans. The initial setup was tough due to having different contacts for each module, and they failed to set up our COBRA properly as discussed. Review collected by and hosted on G2.com.