# Paychex Reviews **Vendor:** Paychex Inc **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.1/5.0 **Total Reviews:** 1,699 ## About Paychex Paychex Flex® is an all-in-one HR platform built to help businesses hire, pay, manage, and retain employees all from a single interface. Designed to grow alongside your organization, Paychex Flex combines intelligent technology with flexible support to simplify the full scope of human resource management. At the core of the platform is a connected suite of payroll, HR, benefits, and workforce management tools. Paychex Flex automates routine administrative tasks from payroll processing and tax management to benefits enrollment and scheduling. The all-in-one solution utilizes AI-enabled features such as intelligent payroll automation, predictive analytics and customizable dashboards, as well as AI-supported recruiting technology. For talent management, the platform consolidates recruiting, onboarding, and employee development into one experience. This streamlines hiring workflows and supports a more engaged workforce. Workforce management tools help managers optimize schedules and allocate resources more effectively, while self-service options give employees direct access to pay information, benefits, training resources, and financial management tools. Compliance is built into the platform. Paychex Flex monitors relevant changes to federal, state, and local employment law and automatically alerts businesses to required actions. Organizations can also work with a dedicated HR professional who can interpret regulations and apply them to their specific workplace, combining automated monitoring with human guidance. Reporting and data accuracy benefit from AI, as well. The platform helps organizations identify workforce trends, interpret complex employment data, and manage their people all within a single system of record. Every Paychex Flex user has complete access to in-platform tools and flexible support options at any time. Organizations can select the level of technology and support that best suits their current needs while maintaining the flexibility to adapt as they grow. The result is a platform that adapts to your organization, whether you're managing payroll for a small team or supporting a full HR function across multiple locations. ## Paychex Pros & Cons **What users like:** - Users find Paychex to be **extremely user-friendly** , facilitating easy access to payroll and employee information. (128 reviews) - Users value the **ease of tracking pay and deductions** with Paychex, appreciating its user-friendly interface and great support. (86 reviews) - Users appreciate the **customizability** of Paychex, enjoying tailored features and dedicated support for report creation. (61 reviews) - Users appreciate the **exceptional customer support** of Paychex, highlighting the strong relationships with HR specialists and effective assistance. (59 reviews) - Users value the **ease of processing payroll** with Paychex, highlighting accuracy and responsive support for quick resolutions. (58 reviews) - Users appreciate the **ease of processing payroll** , noting its convenience and responsiveness of the support team. (53 reviews) - Easy Access (35 reviews) - Easy Payroll (34 reviews) - Simple (33 reviews) - Comprehensive Features (28 reviews) **What users dislike:** - Users express frustration with **poor customer support** , often facing long response times and unresolved issues. (63 reviews) - Users report frequent **payroll issues** with Paychex, including late tax filings and poor access to important reports. (31 reviews) - Users report highly unsatisfactory **customer support** services with Paychex, leading to frustration and time loss. (27 reviews) - Users find Paychex to be **too expensive** for the services offered, especially after the first year. (25 reviews) - Users find Paychex's interface **not intuitive** , making navigation and information retrieval challenging at times. (24 reviews) - Users find Paychex to be **not user-friendly** , experiencing clunky software, customer service issues, and inconvenient features. (20 reviews) - Users face significant **technical issues** , particularly with time clocks and the outdated website affecting usability. (20 reviews) - Users express concerns over **pricing issues** , including unexpected price increases and difficulties with discount renewals. (19 reviews) - Software Bugs (19 reviews) - High Fees (18 reviews) ## Paychex Reviews ### 1. Intuitive Platform with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** I love that we have dedicated support across all different areas to make sure our needs are met and we have answers to any questions. I also love the payroll platform software, as it is easy to use and intuitive. The payroll automatic saves progress when you make changes so you don't lose any updates you have made, which has been very helpful. You can easily import payroll data and proceed to review. The payroll process is simplified, making it streamlined to upload payroll data, review, customize the layout, and edit changes easily. Paychex keeps us up-to-date with the latest compliance and employment laws by sending out newsletter emails, assigning a dedicated Paychex HR specialist, and holding webinars. A dedicated payroll specialist addresses our payroll concerns, and a customer support advocate directs our questions and guides us through any confusion. Under the PEO platform, we utilize Paychex's group healthcare plan to provide cost-effective health benefits to our employees. The initial setup was very smooth, and we had no problems transitioning from Quickbooks. **What do you dislike about Paychex?** The onboarding process for Paychex could be improved, as we are charged for every employee we add to the system. This prevents us from directly onboarding a potential candidate as soon as they start, and instead we are having to wait until the employee actually starts and is about to be paid in order to add them and onboard them in the Paychex system. There used to be a separate onboarding system in Paychex but it was removed recently, potentially as an additional cost feature. **What problems is Paychex solving and how is that benefiting you?** Paychex streamlines our payroll process, offers cost-effective healthcare plans, keeps us updated on compliance laws with newsletters and webinars, and provides dedicated support for addressing payroll and HR concerns. Payroll is much easier to handle with multiple employees vs Quickbooks, as the software is more automated and performs at a larger scale. **Official Response from Jill Sexton:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 2. Effortless Payroll Management, Miss the Personal Touch **Rating:** 4.0/5.0 stars **Reviewed by:** Pam C. | OFFICE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Paychex?** I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things was having my own personal paycheck specialist for many years. We've used them for probably twenty plus years, and I valued having that personal touch. The initial setup was very easy. **What do you dislike about Paychex?** I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way you do things. It's hard to talk to a new person each time or to email something and not get an answer for days. I think there's improvement in there. **What problems is Paychex solving and how is that benefiting you?** Paychex takes care of doing our payroll, payroll taxes, and manages our 401k, making the paperwork way easier and less burdensome for us to do. **Official Response from Candice Williams:** > Hello Pam! I am glad that you find that the system easy to use. We appreciate your feedback! If there is anything you need in the future, please email us at reviews@paychex.com. ### 3. Effortless Payroll with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Paychex?** We have a great account manager who gets back to us right away and always has the needed answers. Their portal is very user friendly and they make doing payroll a breeze. I simply enter the hours each staff worked that pay period and any additional PTO/vacation hours, and Paychex does the rest. **What do you dislike about Paychex?** It would be nice to have a direct phone number to dial our account manager rather than calling the main line and having to be transferred. **What problems is Paychex solving and how is that benefiting you?** Paychex has really lightened our workload by calculating, collecting, and paying our quarterly taxes. I simply enter the hours worked, and it takes care of everything else—from deductions to direct deposits—so the process feels much more streamlined. **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 4. Great Features and Affordable Benefit Offerings for Small Employers **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal S. | Director, HR & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Paychex?** The Time and Attendance feature supports time-off calendar integration and works well with both weekly and biweekly payroll cycles. **What do you dislike about Paychex?** The occasional turnaround time it takes to hear back from the benefits department when updating payroll deductions for terminated employees. **What problems is Paychex solving and how is that benefiting you?** It has streamlined our processes and record-keeping for payroll, employee HRIS, 401(K), and reporting for our small business of 15 employees. It’s also helping us stay within our annual budget for medical and ancillary benefits by offering lower costs, as if we were part of a larger employer group. The group coverage and benefits available help us remain competitive in the small-employer market while offering rich medical plans with lower deductibles at more affordable costs. **Official Response from Jill Sexton:** > Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 5. Intuitive Payroll Entry, But Reporting & Notifications Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Paychex?** The payroll entry is easy to follow, and the employee information profile is easy to read and is intuitive which is great for when we have updates or new hires to enter. **What do you dislike about Paychex?** The Analytics & Reports are not intuitive at all; it is very difficult to find reports that I need or are helpful. There's not a lot of diversity or ability to refine each report; there is a lot of HR statistical information missing from the employee profiles so when we need to run annual reports for these, we have to manually enter the missing information each time for each employee. Reaching the dedicated Payroll rep has also been really difficult. While it is nice to have a dedicated Payroll rep, it often happens that when we call or email, there is no response because they are out of the office, resulting in poor response time. Calling the phone line for the next available rep seems to work most of the time. However, there are quite a lot of reps who do not seem to know or understand Payroll in detail, making it difficult to get our questions answered. Flex updates: All of the recent system updates have been handled poorly in my opinion. Because there are no email notices sent regarding what has been changed or updated, I never know what has changed until I need something and time is of the essence. For example: there were recent updates to how we send our notices received from state and federal tax. No email correspondence was sent regarding this change. Flex Perks: There were also Paychex Flex Perks that were added without our knowledge or consent. These were made available to our employees and none of our executives or myself, received any email notices that these were a) being added or b) being automatically made available to our employees and c) that we would have to manually go into our Flex account to turn the Perks off. That is unacceptable and I don't understand why something would be made available to our employees that we did not have a chance to review and approve of before allowing to be made available to our employees. The AI Help option is not helpful either. Every time I have used this feature to find answers on my own, the information provided is vague and almost every time it doesn't answer or address my question. **What problems is Paychex solving and how is that benefiting you?** I have yet to experience this. **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 6. Reliable Payroll Support with Excellent Service **Rating:** 4.0/5.0 stars **Reviewed by:** Cetta K. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Paychex?** I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful when I've made mistakes while entering payroll or get confused with the different I9 regulations. The representatives are always so helpful. I have also found Paychex useful in avoiding mistakes with payroll deductions and payroll tax miscalculations. **What do you dislike about Paychex?** I believe their platform could be a bit cumbersome and when you receive an error message it does not make clear where your mistake was made or how to correct. **Recommendations to others considering Paychex:** Take the time to get to know the system and have faith that they will help you **What problems is Paychex solving and how is that benefiting you?** I have found Paychex useful in avoiding mistakes with payroll deductions and payroll tax miscalculations. **Official Response from Candice Williams:** > Hello! I am glad that you are receiving the assistance you need in a very professional and consistent manner! We appreciate your feedback! ### 7. Professional, Staff always there when you need it and fast and courtesy **Rating:** 4.5/5.0 stars **Reviewed by:** Dave Z. | Office Manager / Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Paychex?** We only use it for payroll and I can process it fast due to the fact that the site & software is easy to use. It was not hard to learn their process. **What do you dislike about Paychex?** I like that they send us the updated Federal & State employee law boards to post, but I don't think I get them all the time. It would be nice to have a notice in my messages, or an email sent that lets me know when I get updates. I just may not know where, but if I could retrieve them from Paychex Flex, it would be great to get them when I need them or check to see if they have been updated. **What problems is Paychex solving and how is that benefiting you?** I do not have one at this time they are working on it. **Official Response from Janet Clairmont:** > Hello Dave. I am glad that you find the system easy to use and were able to receive assistance when needed. If there is anything you need in the future, please email us at reviews@paychex.com. ### 8. Simplification and time saver **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2017 **What do you like best about Paychex?** The convenience of the paychex flex. Its cloud based so we can enter data from our mobile phone or on the computer. The app is super helpful and convenient so information can be entered right away. We can check our payroll or retirement information very quickly and easily. We can check our direct deposit to see when its completed and can submit payroll online. Plus there is a live chat and 24/7 tech support. **What do you dislike about Paychex?** Nothing really. We have been customers of paychex for many years and have always been happy with our level of service received and their attention to us as their customer. **Recommendations to others considering Paychex:** looking to switch next month. **What problems is Paychex solving and how is that benefiting you?** Time saving. We are a small business and time is essential. We need simplicity and ease. Plus there are built in safeguards that help avoid problems or mistakes. Also, they contact us regularly for our payroll information. **Official Response from Stephen Weaver:** > Thanks for taking the time to leave us a review and for the great feedback! ### 9. Intuitive and Easy for Small Organizations, with Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Barbara G. | Director of Development, Haslam College of Business, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Paychex?** It's easy to use for a small organization. Very intuitive. The help desk is always helpful when I run into any questions - which doesn't happen very often - but when setting up a new feature recently, I really appreciated their assistance.. **What do you dislike about Paychex?** The Time & Attendance module seems very disconnected from the payroll module. The help desk people for both are seperate and not cross-trained. It can be frustrating sometimes when you aren't sure where an issue is coming from. **What problems is Paychex solving and how is that benefiting you?** Managing Payroll and Vacation/Sick time tracking. I wouldn't be able to do it otherwise. It's seamless and funning payroll only takes a few minutes. **Official Response from Michelle Van Ornum:** > Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues! ### 10. Streamlined Payroll and Onboarding with Paychex **Rating:** 4.5/5.0 stars **Reviewed by:** Kerry B. | Practice Manager, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Paychex?** I like the employee onboarding process with Paychex. It has improved my opinion of the product because we can set everything up electronically and create the employees' paycheck accounts after they accept the position. This is all done before they start on their first day, making it much more efficient than our previous method of sending out physical packets. Having everything in one system, like our payroll and time clock, is a great benefit. It reduces the manual work involved in payroll, cutting the time needed from a few days to just an hour or two, and increases transparency for PTO tracking. Paychex also helps keep our important documents housed in one location, making it easier to send updates to staff and track incident reporting. Overall, it's nice to have all these functionalities in one place instead of using multiple platforms. **What do you dislike about Paychex?** I think the implementation or creation of things to include for each employee could be grouped together a little bit easier. There's somewhat of a manual component that could be streamlined or built a little bit better. The setup was a bit challenging because of disjointed portions in the onboarding, and different departments weren't sure how to handle things beyond their part. This made figuring out issues complicated. **What problems is Paychex solving and how is that benefiting you?** Paychex integrates our time clock and payroll into one system, reducing manual processes and saving significant time. It enhances transparency in PTO management, schedules state-required trainings, centralizes document management, and tracks incidents, all in one platform. **Official Response from Jill Sexton:** > Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 11. Frustrating Limitations Outweigh Benefits **Rating:** 0.5/5.0 stars **Reviewed by:** Becca R. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Paychex?** I like that Paychex doesn't require a fixed contract. The employee self-service options are decent, if not robust. It's pretty easy for employees to use. **What do you dislike about Paychex?** I've used 5 different payroll systems/HRIS and Paychex has the most limitations. It isn't the worst system I've ever used, but the worst system I've used set a pretty low bar. Capabilities that I would have considered to be standard are impossible for them. The leave tracking capabilities are awful. The customer service is good but unfortunately they have no real solutions for the problems we experience. There are limitations on approval workflow for employee leave. The system can only accommodate one workflow. PTO gets approved the same way as jury duty, bereavement, or statutory leaves, which doesn't work for different types of approvals needed. It doesn't allow you to attach a document to a time off request. The schedule feature doesn't export to Outlook, making it basically useless. The user experience/layout of employee data doesn't make sense the way it's segmented. Timecard changes are a nightmare. We use Employee Navigator, but we can't connect it to Paychex because it shows incorrect pay data. We are a school, so our employees don't work 12 months, they work 10. Paychex can't factor that in when calculating employee pay, leading to incorrect compensation information and no fix, only a workaround. **What problems is Paychex solving and how is that benefiting you?** Paychex Flex handles payroll and offers decent employee self-service without a fixed contract. It's easy for employees to use. **Official Response from Lexi Suarez-Bello:** > We sincerely regret to learn about the difficulties you've encountered and apologize for any inconvenience caused. At Paychex, we are committed to providing exceptional service to all our clients, and your feedback is invaluable in helping us improve our offerings. Should you require any further assistance or wish to discuss your experience in greater detail, please do not hesitate to contact us directly at reviews@paychex.com. We are eager to address any concerns and look forward to the opportunity to serve you better in the future. ### 12. Paychex Has Been a Trusted Partner for 30+ Years **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Paychex?** Being with Paychex for over 30 years, they have been there for us in both growth and downscale stages for our company. They have all the services we could possibly need and the expertise to make sure everything runs smoothly. **What do you dislike about Paychex?** With so many services, it can be difficult to understand all that Paychex has to offer, but they do have a lot of resources to help us learn more. **What problems is Paychex solving and how is that benefiting you?** Paychex just gets it right. They make sure all our benefits, whether it's payroll, payroll taxes, 401k or worker's comp are handled with the latest update information that we need as a business. **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 13. Dated Interface Holds Back an Otherwise Solid Payroll and Onboarding Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Amanda N. | HR & Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Paychex?** It has the basics we need when it comes to payroll and onboarding. It generally isn't hard to find features. There's customer support through both chat and phone. It's reasonably priced given it's features. **What do you dislike about Paychex?** It doesn't feel like a modern system. It's interface feels a bit dated. Some of it's onboarding features are not easy to use, such as assigning documents for signing. It does periodically update features, but I feel it's performance is lacking compared to other payroll services I've used. **What problems is Paychex solving and how is that benefiting you?** Provides a payroll solution and HR features **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 14. Paychex Flex Super Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Karen R. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Paychex?** Now I can fix some problems myself in the flex app. dont use any of the other services Paychex offers cuz we are small company but I am sure they have added a bunch of stuff. **What do you dislike about Paychex?** Showed me how to set up my own reports in Paychexflex app. now I dont feel they need to improve anything. **What problems is Paychex solving and how is that benefiting you?** payroll tax payments , I dont have to learn payroll taxes and who to pay when also my workers comp reports, helps so I can report my employees hours to workers comp. insurance company accuratly and easily keeps track of PTO, so I dont have to. **Official Response from Lexi Suarez-Bello:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 15. Secure, Accurate Payroll That Makes My Job Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian A. | Payroll Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Paychex?** That it made my job easier working payroll for my company, it still does now that I moved to HR, but everything is just great, a great experience because they do my job secure, effective and accurate. Even if they are mistakes, we can fix them and they assist what comes later, after processing Payroll and beyond. **What do you dislike about Paychex?** Not be able to create the reports I want and the pricing going up every year. **What problems is Paychex solving and how is that benefiting you?** Now, I believe they are negotiating their pricing, because we received an offer. But they usually end up on a good deal. **Official Response from Jill Sexton:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 16. Comprehensive Payroll Solution with Simple Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie T. | Lead Data Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Paychex?** I like having one place to go for all the information that I need, especially for tax season or understanding benefit packages. It's helpful not just for me, but for other users too, to have everything done in one place. The initial setup was smooth and simple, making it easy to get started. **What do you dislike about Paychex?** I feel like we don't utilize everything Paychex has to offer because we don't really know what we don't know. I think we could use more guidance on how to best use the platform from an overall customer success perspective. **What problems is Paychex solving and how is that benefiting you?** I use Paychex for payroll, benefits and tax documents, training, and timesheet tracking. It provides an all-in-one platform, offering easy access to needed information, especially during tax season. It's very easy to use and simplifies our processes. **Official Response from Jill Sexton:** > Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 17. All-in-One HR Platform That’s User-Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Paychex?** I like having everything in one place. Payroll, time clock, onboarding, safety videos, benefits, and 401 (k). It's user-friendly and offers many training videos/support. **What do you dislike about Paychex?** They are very disconnected, especially from Flex to the PEO. Support is hit or miss. You can get someone great or terrible. It's time-consuming to get the help that you need. Billing is messy and not transparent. Making you feel like they are trying to hide charges. The training program needs more work. The platform can be confusing when linking it to the onboarding. **What problems is Paychex solving and how is that benefiting you?** I like that I can send employees to their accounts to handle things themselves and get help directly from Paychex. Again, having everything in one spot makes things more efficient. **Official Response from Michelle Van Ornum:** > Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues! ### 18. Easy, Affordable Platform, but Support and Modules Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Paychex?** Paychex was an easy platform to use, and it also came at a low price point. The timekeeping portion was straightforward and easy to use as well. I used the reporting function quite often which was simple enough. **What do you dislike about Paychex?** The learning module didn’t always work as needed. Support wasn’t very strong, and at one point I was completely locked out of the system. The reporting feature was easy to use, but the reports weren’t customizable. The performance process felt very limited, and once it was closed or a deadline was missed, there was no way to go back. The onboarding module wasn’t intuitive and sometimes wouldn’t function properly. There were also many complaints from employees that the system was hard to navigate. **What problems is Paychex solving and how is that benefiting you?** Paychex brings everything into one platform by integrating payroll, HR, benefits, and workforce management. It didn’t always work the way I needed it to, but it was still nice having everything together in one place. **Official Response from Lexi Suarez-Bello:** > Thank you for taking the time to provide your review. We value your feedback and are committed to enhancing your experience with us. Should you have any further comments or suggestions, please feel free to contact us at reviews@paychex.com. ### 19. Intuitive Payroll with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Ajay K. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** I use Paychex for its payroll processing and to access my paycheck, and I appreciate how it streamlines payroll and keeps things in one place. The user experience is strong, with an intuitive design that makes HR tasks easy to navigate. I find it user-friendly, which helps reduce errors and saves time. I rely on their reasonably good customer support when needed. **What do you dislike about Paychex?** I find the limited customization frustrating. Customer support can be difficult because I have to go through an assigned agent for my account, which isn't always convenient. They also have slow response times during peak periods. The pricing is high for small businesses like mine. **What problems is Paychex solving and how is that benefiting you?** Paychex streamlines payroll, keeps things centralized, and reduces errors, saving time. **Official Response from Jill Sexton:** > Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 20. Seamless Payroll, Transparent Reporting, and a Great Employee Portal **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** Paychex seamlessly calculates taxes, 401k contributions, and deductions. It handles direct deposits and offers strong reporting that adds transparency. The employee portal is also great for accessing pay stubs and W-2s, as well as making demographic changes. **What do you dislike about Paychex?** Integrations have been challenging. We’ve been with Paychex for about seven months and still haven’t been able to integrate with our 401k provider. Support for benefit offerings is only available via email, and responses have been slow, which has delayed getting issues resolved. **What problems is Paychex solving and how is that benefiting you?** We ran into an issue with our previous payroll provider not submitting FUTA, and they helped us identify the problem and remit the taxes on our behalf. It would have been difficult to navigate this on our own. **Official Response from Jill Sexton:** > Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 21. Effortless Payroll Management with Intuitive, Time-Saving Features **Rating:** 5.0/5.0 stars **Reviewed by:** Anshu Y. | Sr. Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Paychex?** Paychex user-friendly interface and robust payroll processing are great to use. It's Automated payroll and tax processing saves our significant time by handling payments, calculations, and filings with minimal manual effort. It is easy to use for even non technical user. **What do you dislike about Paychex?** Overall, Paychex is a great tool that has helped us organize our payroll processing efficiently. However, there are times when customer support responds a bit slowly, which is an area that could be improved. While only minimal training is needed to use the tool effectively, it would be helpful to have a proper guide available for users. **What problems is Paychex solving and how is that benefiting you?** We have been using it for a long time, and it has proven to be reliable and accurate in payroll processing, which helps minimize missed payments and tax penalties. By automating our routine tasks and offering easy access to payroll and HR data, it saves us valuable time. Additionally, it enables us to manage our own payroll information, which reduces the overall administrative burden. **Official Response from Michelle Cates:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 22. Easy Manual Payroll Entry and Strong Rep Relationships **Rating:** 5.0/5.0 stars **Reviewed by:** leslie C. | Payroll Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Paychex?** Paychex makes it easy to manually input payroll into their system , I love the personal relationships also built with the assigned reps on each account **What do you dislike about Paychex?** I wish there was a way of tracking live checks sent out also it would be amazing to be able to process a pay and get direct deposit as soon as the next day **What problems is Paychex solving and how is that benefiting you?** Paychex helps me with HR questions and solving HR matters very promptly **Official Response from Kaitlin George:** > Thank you for sharing your positive experience with Paychex. We're delighted to hear that you find our system user-friendly for manual payroll input and value the personal relationships with your assigned representatives. Please don't hesitate to reach out to us at reviews@paychex.com if we can be of assistance in the future. ### 23. Streamlines New-Employee Onboarding Paperwork **Rating:** 4.5/5.0 stars **Reviewed by:** Christine P. | Recruiting Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Paychex?** It takes care of the onboarding paperwork for new employees. **What do you dislike about Paychex?** There is noticeable lag with the click-and-point feature. When I select a feature or enter information and then try to save or send it, there’s a delay before it responds. **What problems is Paychex solving and how is that benefiting you?** I am responsible for onboarding new hire employees so this allows me to send paperwork electronically and allows me to track the completion **Official Response from Lexi Suarez-Bello:** > Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 24. Easy Multi-Company Payroll and Streamlined Hiring with Paychex **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon P. | Manager of Payroll & AP, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** Paychex makes it easy to pay employees across multiple companies, and it also streamlines the hiring process from application to hire. There are many features you can choose from as well, such as Flex, Benefits, 401K, and more. **What do you dislike about Paychex?** The analytics is most least favorite feature as running the report you need always seems to take longer than it should. **What problems is Paychex solving and how is that benefiting you?** Paychex helps get our employees paid quickly and on a short turn around time. **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 25. Paychex Makes Biweekly Payroll and Quarterly Taxes Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Beverly P. | Finance, Human Resource and Admin Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** Paychex is great for managing our biweekly payroll, quartly payroll taxes and any garnishments that need to be made. **What do you dislike about Paychex?** I have not found any downsides to Paychex. We have been using Paychex for over 6 years now and it is just as helpful as it was when we first started using it. **What problems is Paychex solving and how is that benefiting you?** Being able to import information and using the drag and drop process saves us at least 2 hours a week. **Official Response from Jill Sexton:** > Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 26. Customer Service for Special Case Not Prompt **Rating:** 3.5/5.0 stars **Reviewed by:** Audrey C. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Paychex?** Customer service was not able to respond to issues related to IT/Paycheck Flex in a timely manner. **What do you dislike about Paychex?** Strengthen training of payroll taxes knowledges to its payroll service representatives. Responding to special cases and IT/portal related issues in a timely manner, and taking the initiative to provide updates to the inquiring customers. **What problems is Paychex solving and how is that benefiting you?** Paychex staff was able to help me figure out the right amount of deduction for deferred contributions without affecting the take-home pay. **Official Response from Lexi Suarez-Bello:** > Thank you for taking the time to provide your review. We value your feedback and are committed to enhancing your experience with us. Should you have any further comments or suggestions, please feel free to contact us at reviews@paychex.com. ### 27. Still paying for Paychex errors from months ago **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Paychex?** The Paychex system was acceptable but a little dated. I wanted to add timekeeping my payroll contact could nto tell me how much it would cost. They referred me to their sales team told me it could takee 5-10 business days and I never heard back. **What do you dislike about Paychex?** We started using Paychex in January 2024. From the beginning, response times have been consistently slow and unreliable. In some cases, we were told upfront that requests could take up to 15 business days to process. In others, we were quoted 1–3 business days, only for the issue to drag on for more than a week. Multiple times, after waiting, we were then told that the request had been sent to the wrong department and needed to be rerouted...and the clock starts over. We have experienced multiple payroll issues. On several occasions, payroll has been completely stopped because a new employee was coded incorrectly in their system. It took three full payroll cycles to resolve one issue, and each time payroll was halted until it was addressed. In one particularly serious incident, all of our employees’ direct deposit information was wiped out without notice, and payroll was converted to paper checks. We caught the issue before processing, but it required every employee to reenter their banking information, and payroll ended up being delayed. Nearly 60 days later, those same checks were mailed out to employees. We reported it and were told that the paper checks generated during that error had been voided and that no further action was needed. Then about 30 days after that, we received notice that Paychex intended to debit our bank account because some of those supposedly voided checks had been cashed. We were told that we would be responsible for collecting those funds back from employees, despite having reported the issue immediately and being assured the checks were void. There have also been compliance and structural issues with how services are handled. Although we have a contract for PEO services, we discovered that Paychex had not registered as a PEO in our home state. Instead, they filed under a power of attorney, meaning filings were made under our EIN rather than theirs, which created additional complications. In other situations, they sent notices to other states indicating they were no longer our PEO while still under contract with us. This only scratches the surface of the issues we’ve had. **What problems is Paychex solving and how is that benefiting you?** We are actually waiting on them to resolve issues...and we may end up just paying the the fees that should have been paid correctly by them in the first place. I've spent too much time cycling in emails trying to get someone in Paychex to actually take care of a timely issue. **Official Response from Michelle Van Ornum:** > We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.  ### 28. User-Friendly Payroll with Room for Support Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Paychex?** I like Paychex for its ease of use. It's user-friendly and offers easy step-by-step processes. I can seamlessly enroll employees, onboard, update records, and run reports. The availability of these features makes managing payroll tasks much more manageable. **What do you dislike about Paychex?** Connecting with my specialist if I have questions or concerns. Anytime I call, I am redirected or have to leave a voicemail. I don't have a lot of interaction with my assigned representative. **What problems is Paychex solving and how is that benefiting you?** Paychex simplifies managing tax forms and payroll data. It's user-friendly, allowing me to easily enroll employees, onboard, update, and run reports. **Official Response from Troy Farnsworth:** > Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. ### 29. Paychex is terrible, 0/10, would not recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Paychex?** Nothing! Paychex has been terrible to work with. **What do you dislike about Paychex?** I dislike the lack of knowledge, being passed around and not getting serious issued addressed. Payroll errors are not resolved and there is no accountability by any support person (or manager). **What problems is Paychex solving and how is that benefiting you?** Paychex has actually cost me (small business owner) considerable time and money in trying to resolve discrepancies between Paychex payroll team (where the errors and lack of communication and constantly changing "dedicated account reps" are taking place) and our Benefits administrators. This has caused inaccurate payroll, inaccurate W-2s, over billing for benefits and service fees and inaccurate medical coverage for our employees. Its been a disaster and I would not recommend Paychex to anyone. **Official Response from Jill Sexton:** > Hi Cindy! We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 30. Exceptional Payroll Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Daloa W. | HR Payroll Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Paychex?** I like the way Paychex handles my payroll. The customer service agent is also helpful with their problems. The initial setup was very easy, and we had no problems at all. **What do you dislike about Paychex?** Nothing in particular. I appreciate all the services rendered. **What problems is Paychex solving and how is that benefiting you?** I use Paychex to run reports and handle payroll efficiently, with excellent customer service support. **Official Response from Michelle Latoy:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 31. Effortless Payroll Management with Paychex **Rating:** 5.0/5.0 stars **Reviewed by:** Darla S. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Paychex?** I like how Paychex makes it easy to track pay and deductions. It also keeps track of needed W2s and information if an audit is done, which is really handy. Paychex serves as a one-stop shop because I can contact customer service, and they'll send me all the information needed for an audit. I find it user-friendly, and their direct customer service is a big help. The initial setup was very easy, with a representative staying on the phone until everything was installed and logins were created. **What do you dislike about Paychex?** I don't like the hold times when trying to reach customer service. **What problems is Paychex solving and how is that benefiting you?** I use Paychex for easy tracking of pay and deductions, keeping track of W2s, and providing audit information. It's user-friendly, provides direct customer service, and functions as a one-stop shop for payroll needs. **Official Response from Donna Di Pasquale:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 32. Easy to Use, but Payment Scheduling Needs More Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Amber T. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Paychex?** I like how easy I find the system is to use. **What do you dislike about Paychex?** I dislike how I have to submit 2 days prior to running payments. I would like more flexibility without being charged extra. **What problems is Paychex solving and how is that benefiting you?** The biggest problem Paychex solves for me is taking out taxes from the checks. **Official Response from Troy Farnsworth:** > Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. ### 33. User-Friendly System, but Customer Service Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Nancy C. | Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Paychex?** Their system is very user-friendly. Reports and documents are easy to access, and using the system doesn’t require much training, which makes it straightforward to get started. **What do you dislike about Paychex?** Their customer service is extremely lacking. It's why I switched to proliant a few years ago and now that I'm back with Paychex I realize their customer service has only gotten worse. **What problems is Paychex solving and how is that benefiting you?** It's not. I don't get returned emails from my rep. It's very frustrating. **Official Response from Michelle Cates:** > Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues! ### 34. Employee Ease with Time Clock **Rating:** 4.5/5.0 stars **Reviewed by:** Mandy H. | T, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Paychex?** Paychex makes it easy for me to clock in and out of my virtual education job. It is a requirement that I implement it when I am working any of my shifts. I use it daily, as I work every single day (even though only part-time). It seems to have the right amount of features, and I'm not sure if it would need more. It has been very easy to integrate into my regular routine. Typically, when there is an issue, I either reach out to my HR or they reach out to me. Because of this, I have not had to use customer support. **What do you dislike about Paychex?** Paychex has a tendency to fail to accurately record clock-ins or outs on random days. This results in my HR contacting me to clarify what time I finished my shift, despite the fact that I did, indeed, complete the task. It is very frustrating and adds more work than either of us needs. **What problems is Paychex solving and how is that benefiting you?** The primary benefit of Paychex is being able to easily clock in and out of my shifts, as well as easily being able to access my time logs and tax documents each year. **Official Response from Troy Farnsworth:** > Hi Mandy, Thank you for taking the time to share your feedback. We're pleased to hear that our features are meeting your needs. If there's anything we can assist you with in the future, please don't hesitate to reach out to us at reviews@paychex.com. ### 35. Frequent Login and Punch Errors Create Extra Work for Supervisors **Rating:** 2.5/5.0 stars **Reviewed by:** Calie G. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Paychex?** The ability to look at location of where employees clocks in **What do you dislike about Paychex?** The errors. Punches don't go through and it doesn't let you log in quite often which then makes more work for supervisors to fix punches **What problems is Paychex solving and how is that benefiting you?** I'm not aware of what issues they are solving **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 36. Reliable Support, Time Clock Issues Persist **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia A. **Reviewed Date:** December 04, 2025 **What do you like best about Paychex?** I really appreciate the support team at Paychex. We've had three different acquisitions this year, and the support team has been extremely great in helping us implement Paychex for each new facility we've acquired. Their support is nonstop; they've seen us through the first payroll of every facility to ensure everything is running smoothly. We have weekly calls with them, and their hands-on support is really appreciated. **What do you dislike about Paychex?** The time clocks. I think our biggest issue is time clocks. A lot of times, they just don't work properly. We have experienced a lot of camera issues with the time clock that we're using, where they kinda just fail and, decide to stop working. So I think that would be a big area of improvement for us. **What problems is Paychex solving and how is that benefiting you?** Paychex helps us track time and attendance, meal break penalties, overtime, and double time. It ensures accurate employee payouts and defends against PAGA claims. It also tracks employee personal information. **Official Response from Donna Di Pasquale:** > Good afternoon, Felicia. Thank you so much for the 5-star rating and your positive feedback. We truly appreciate your kind words and will be sure to pass along your comments about the timeclocks to the relevant team. Thanks again for taking the time to share your experience with us. ### 37. Integration Issues Make Paychex a Frustrating Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Erin W. **Reviewed Date:** December 08, 2025 **What do you like best about Paychex?** Nothing **What do you dislike about Paychex?** I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex treated withdrawals of pretax and Roth contributions as taxable. The integration between payroll and time & attendance modules is minimal; managers and employment status must be set separately in each. During open enrollment, Paychex prematurely starts HSA employer contributions despite the benefits year not beginning, causing issues for employees switching plans. The Flock module managing benefits doesn't communicate with the PBA module for FSAs and HSAs, lacking necessary checks when transitioning between health plans. The initial setup was tough due to having different contacts for each module, and they failed to set up our COBRA properly as discussed. **What problems is Paychex solving and how is that benefiting you?** Paychex doesn't solve problems and instead creates them, especially with 401(k) and integration issues between modules like payroll and time & attendance. **Official Response from Michelle Cates:** > We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 38. Paychex was amazing helping with ERC **Rating:** 5.0/5.0 stars **Reviewed by:** Heath D. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Paychex?** During the Covid 19 pandemic, Paychex kept up with the new laws and helped my company stay aflote. They helped with PPP funding sources that would actually work with our compnay. They also held webinars where they explained how we could use both ERC and PPP funds together. They were able to help keep my company alive. They are great. The only bad thing is they offend have high turn over. **What do you dislike about Paychex?** They have expertise in so many areas, but it always feels that when they want to educate you, they are only doing it to sell you a new product, rather than doing it because you are a current client. - same as my last review. The only bad thing is they offend have high turn over. **Recommendations to others considering Paychex:** It's an excellent payroll service! I highly recommend them. **What problems is Paychex solving and how is that benefiting you?** They helped keep my company alive, helping me understand and use all of the government covid19 support. They were able to help get me $750,000 in covid support over the two years. (2020 & 2021) **Official Response from Candice Williams:** > Hello. I am glad that you were able to receive assistance when needed. If there is anything you need in the future, please email us at reviews@paychex.com. ### 39. Complete Services for Small Businesses with Responsive Account Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Paychex?** Completeness of all of the services they provide - particularly to a small business. Can always get the account rep on the phone or responding to an email. **What do you dislike about Paychex?** Having to renew yearly the processing service discount that. they offer our business. The discounting should remain in effect and not have to be renewed. **What problems is Paychex solving and how is that benefiting you?** Managing payroll documentation for tax authorities. **Official Response from Jill Sexton:** > Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 40. Effortless Payroll with Challenges in Support Access **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Property Manager, Commercial Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Paychex?** I love how easy Paychex is to use and navigate for reviewing my paystubs or W2. The platform makes it easy to pull up my W2 and print it out when I do my annual taxes. It's very easy to use and find the necessary documents without hassle. **What do you dislike about Paychex?** reaching their customer service is hard **What problems is Paychex solving and how is that benefiting you?** Paychex simplifies finding my pay amount and tax documents, and I can easily navigate my paystubs and W2s, making taxes easier. **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 41. Great for Vacation Tracking, Needs Better Customer Support **Rating:** 1.5/5.0 stars **Reviewed by:** Kelly G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** I like tracking vacation in Paychex. The requesting of days off works very well. **What do you dislike about Paychex?** The customer service and setting up payroll correctly. Customer service seemed to enter things incorrectly frequently. They were not very helpful in setting up our payroll. **What problems is Paychex solving and how is that benefiting you?** n/a **Official Response from Michelle Van Ornum:** > Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues! ### 42. All-in-One HR and Payroll, but Billing Transparency Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Paychex?** The ability to administer time and attendance, payroll, and several HR benefits in one consolidated place. **What do you dislike about Paychex?** That sometimes I dont know what the charges are that hit our business account. We dont always get an invoice for some of the charges, or they dont match our tax liabilities report. **What problems is Paychex solving and how is that benefiting you?** It helped us create our first-ever employee handbook, to be compliant for employees across 9 different states. **Official Response from Troy Farnsworth:** > Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. ### 43. User-Friendly Payroll Solution with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Lexie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Paychex?** I find Paychex user-friendly, which saves me time and allows me to navigate on my own. I also appreciate the employee training feature. The setup was very easy, making it convenient to get started. **What do you dislike about Paychex?** N/A **What problems is Paychex solving and how is that benefiting you?** I use Paychex to easily apply taxes, manage contributions, and handle PTO. It's user-friendly, saving time and letting me navigate on my own, plus it offers helpful employee training. **Official Response from Troy Farnsworth:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 44. User-Friendly and Easy for New Hires to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** I love how user-friendly it is, and how easily new hires are able to navigate it. **What do you dislike about Paychex?** The updates keep changing how we’re used to doing things. For example, the new time cards aren’t as good as the old ones, and every time I’m in Time and Attendance I have to switch back to the old timecards. **What problems is Paychex solving and how is that benefiting you?** Paychex has made filing taxes a breeze as they take care of all the filings for me now **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 45. Paychex Flex Professional and Reliable **Rating:** 3.0/5.0 stars **Reviewed by:** Gladys M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Paychex?** I was disappointed that they were unable to negotiate a better healthcare rate for us to stay with the PEO product. **What do you dislike about Paychex?** They need to offer more competitive healthcare rates **What problems is Paychex solving and how is that benefiting you?** It appears that the retirement services aspect is more user friendly **Official Response from Jill Sexton:** > Thank you for taking the time to provide your review. We value your feedback and are committed to enhancing your experience with us. Should you have any further comments or suggestions, please feel free to contact us at reviews@paychex.com. ### 46. Easy to Get Started, Fair Pricing, and Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Paychex?** Easy to get started, reasonably priced, and the service is good. **What do you dislike about Paychex?** I haven’t run into any issues so far that I’d consider a “dislike.” **What problems is Paychex solving and how is that benefiting you?** They make sure my employees get paid on time. **Official Response from Lexi Suarez-Bello:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 47. Smooth, Hassle-Free Payroll for Consistent Pay Periods **Rating:** 4.0/5.0 stars **Reviewed by:** M A. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Paychex?** Ease of getting through payroll without issues as our payroll tends to be same from pay period to pay period **What do you dislike about Paychex?** Sometimes when I need to modify payroll, it may take two or more sessions with out of country agents to accomplish what I need. **What problems is Paychex solving and how is that benefiting you?** My time is valuable and when I can order payroll in less than two minutes - thats great! **Official Response from Troy Farnsworth:** > Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. ### 48. Intuitive program constantly evolving **Rating:** 4.0/5.0 stars **Reviewed by:** Melanda D. | Commissions Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Paychex?** Theres a lot more to the program than when my previous review was done but I continue to use it the same as my needs have not changed. **What do you dislike about Paychex?** It can still be a little cumbersome but now it's because of new features that I haven't gotten the hang of. **What problems is Paychex solving and how is that benefiting you?** I used to have to do payroll manually in excel and google sheets there were too many mistakes being made as well as inaccurate information causing issues. **Official Response from Lexi Suarez-Bello:** > Thank you for your review. If there is anything we can do to improve your experience please reach out to us at reviews@paychex.com and let us know. ### 49. Easy, Straightforward Tracking for PTO, Benefits, and Pay Stubs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Paychex?** It's easy to track my PTO, benefits, pay, and payment stubs. The interface is very easy to use and read. **What do you dislike about Paychex?** Nothing! It's incredibly straightforward and easy to use **What problems is Paychex solving and how is that benefiting you?** It allows me to easily request time off, track my pay over time, and download documents for taxes or other purposes. **Official Response from Jill Sexton:** > Hello. Thank you for your positive review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 50. Regret Switching to Paychex: Poor Support, High Turnover, and Costly Mistakes **Rating:** 0.0/5.0 stars **Reviewed by:** Carla J. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Paychex?** Smooth talking sales people. Don't be fooled to switch over - they don't live up to the hype. **What do you dislike about Paychex?** We moved our Co payroll from ADP to Paychex 3rd Qtr 2024. Paychex has FAILED to file quarterly reports and now the EDD is sending a Notice of Intent to Lien. We have been assessed thousands of dollars in penalties because of this. Last year upon receiving my first Notice, I worked with Paychex rep who said she would take care of it...long story short, I went through 6 reps (none of whom still work at Paychex - emails keep bouncing back) and signed 5 power of attorneys and it still isn't corrected. Yesterday the Tax Dept (PAC) opened a case and closed it saying it was taken care of - ummmm not true. The Tax Dept conveniently doesn't have a phone number to call. They refer me to my Account Specialist who doesn't even have viewing access to info on my "tax case/resolution". I forwarded the tax dept emails and they bounced back. Lack of follow up due to high turnover within the company and/or lack of caring, is costing me time, money and my sanity. Seriously - do not sign up for Paychex - consider ADP - I was lured over and now regret it. Emails bounce back - no phone numbers for key personnel and oh, one more thing - their main number goes to an offshore call center who also pass you around like a beach ball. BEWARE! **What problems is Paychex solving and how is that benefiting you?** Paychex doesn't solve problems but creates them. When they say a problem is solved - it isn't. I have been dealing with them paying my payroll taxes incorrectly for 14 months now. Noone is accountable. HIGH turn over. Good luck! **Official Response from Lexi Suarez-Bello:** > We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ## Paychex Discussions - [What services does Paychex offer?](https://www.g2.com/discussions/what-services-does-paychex-offer) - 1 comment, 2 upvotes - [What is the difference between Paychex and Paychex Flex?](https://www.g2.com/discussions/what-is-the-difference-between-paychex-and-paychex-flex) - 1 comment, 2 upvotes - [Does Paychex offer PEO services?](https://www.g2.com/discussions/does-paychex-offer-peo-services) - 1 comment, 1 upvote - [What is Paychex Flex?](https://www.g2.com/discussions/what-is-paychex-flex) - 1 comment, 1 upvote - [Is Paychex Flex easy to use?](https://www.g2.com/discussions/is-paychex-flex-easy-to-use) - 1 comment, 1 upvote - [View Paychex pricing details and edition comparison](https://www.g2.com/products/paychex/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+16%3A58%3A15+-0500&secure%5Bsession_id%5D=590ce036-cbf7-4112-9be2-4f3036af0861&secure%5Btoken%5D=bbfb25c6e277e5f8df9d2464e24c7f1901c95301ab0661d7d6ace5b0130be94e&format=llm_user) ## Paychex Integrations - [Attendance on Demand](https://www.g2.com/products/attendance-on-demand/reviews) - [BackgroundChecks.com](https://www.g2.com/products/backgroundchecks-com/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - [Deltek Costpoint](https://www.g2.com/products/deltek-costpoint/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [T Sheets](https://www.g2.com/products/t-sheets/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Paychex Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Digital Receipt Management - Employee Reimbursement - Credit Card Integration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Compliance** - Compliance Support - Safety Program - Certified Assistance **Automation** - Process Automation **Basics** - Reporting - Interoperability - Performance **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Adaptive Learning - Proactive Assistance **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Travel Management** - Advanced Integrations **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Platform** - Tools - Management - Access **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Additional Functionality** - Dashboard - Cloud - Mobility **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Content** - Automation - File Sharing **Background Check Additional Functionality** - Integrations - Mobility - Messaging **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Generative AI** - AI Text Generation - AI Image-to-Text **Client Invoicing** - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Data** - Dashboards And Reports - Historical Data **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Recruiting and Onboarding** - Interview Scheduling - Onboarding **AI Investigation and Verification - Background Check** - Verification **Mobile** - Receipt Capture - Mileage Tracking **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - PCI Regulation Compliant **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Paychex Alternatives - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,268 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,331 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,272 reviews)