That it made my job easier working payroll for my company, it still does now that I moved to HR, but everything is just great, a great experience because they do my job secure, effective and accurate. Even if they are mistakes, we can fix them and they assist what comes later, after processing Payroll and beyond. Review collected by and hosted on G2.com.

Not be able to create the reports I want and the pricing going up every year. Review collected by and hosted on G2.com.

I like having one place to go for all the information that I need, especially for tax season or understanding benefit packages. It's helpful not just for me, but for other users too, to have everything done in one place. The initial setup was smooth and simple, making it easy to get started. Review collected by and hosted on G2.com.

I feel like we don't utilize everything Paychex has to offer because we don't really know what we don't know. I think we could use more guidance on how to best use the platform from an overall customer success perspective. Review collected by and hosted on G2.com.

Paychex had the capabilities to handle everything we needed. Overall, the name feels trustworthy and reputable, and our staff didn’t have any complaints when we used them. Review collected by and hosted on G2.com.

I found customer service was my main complaint. I was not able to get the level of support I needed as a small business. Our pricing also continued to increase, and I didn't feel that the value we got out of it was any better than what I could find elsewhere, with better customer service. Review collected by and hosted on G2.com.

The platform is very user friendly! The customer service is knowledgeable and helpful and we have a dedicated rep! Review collected by and hosted on G2.com.

There are a lot of reports readily available but when I needed a report made it seemed complicated, so I called the account rep and they had a team to create one. Review collected by and hosted on G2.com.

I can do the payroll at my leisure after work at home or where ever I am. Great customer service too. Review collected by and hosted on G2.com.

If there is a problem after I started to do a pay roll, I have had to contact Paychex to resolve it. I can't fix it myself, but their customer service is top notch. Review collected by and hosted on G2.com.

Very user friendly and easy to use. Do not have to buy multiple programs to have Paychex work properly. They have integrated software to timeclock. Review collected by and hosted on G2.com.

I'm old school so upgrades are an issue. I always like the old view better. Review collected by and hosted on G2.com.

If I can't get ahold of my agent there is always someone in office that can also assist me. Review collected by and hosted on G2.com.

There is only a few people that can help with specific problems, so you have to go though with the person who doesn't know what they are doing to get though to the person who does know what they are doing. Review collected by and hosted on G2.com.

I do like our rep at the moment, he is very helpful! Review collected by and hosted on G2.com.

The paychex to Flock integration has turned out to be a little hard to navigate, it is not as automatic as it seems and when employees choose elections or have life events they are not logged and sent to our insurance company. Review collected by and hosted on G2.com.

I have been using paychex at my current job for approximately 7 years and have only great experiences with my payroll specialists.

Paychex has done a really good making the website user friendly.

I have also used paychex as an outside accountant in prior years and have only good experiences. Review collected by and hosted on G2.com.

I don't like that I have had 5 different specialists in the 7 years I have been using Paychex Review collected by and hosted on G2.com.

I like having everything in one place. Payroll, time clock, onboarding, safety videos, benefits, and 401 (k). It's user-friendly and offers many training videos/support. Review collected by and hosted on G2.com.

They are very disconnected, especially from Flex to the PEO. Support is hit or miss. You can get someone great or terrible. It's time-consuming to get the help that you need. Billing is messy and not transparent. Making you feel like they are trying to hide charges. The training program needs more work. The platform can be confusing when linking it to the onboarding. Review collected by and hosted on G2.com.