Parallax Reviews & Product Details

Before Parallax I used to draft my planning with Spreadsheets, the problem with this approach is not matter what you'll always end up doing manual allocations that not only tend to have error but also tend to get outdated as you update other fields.

With Parallax you can always be at ease that every time you update the planning for a team member it'll always update its department. Not only in terms of hours or time as a resource but also to make and have accurate financial projections.

It has been easy to deploy within the organisation, allowing team leads to have more control in their structure and its team, therefore this translates into a more frequent usage as the insights info embedded help to make more smart decisions, therefore, more growth for the company.

As we use Harvest and Hubspot, ease of integration is key for us , thankfully parallax integrates with these two and syncs perfectly with boths platforms in an easy and fast way, so you don't have to worry about coding or troubleshooting to have it up and running.

In terms of support, in a positive way we haven't had to use it much as it flows very well, however in those scenarios where we have a doubt a reach costumer service, we always have a prompt and helpful response, Review collected by and hosted on G2.com.

I wouldn't call downsides, but It'll be great to have some sort of mobile version to check all the info on the way.

It'll be great also if to have some sort of suggestions like given the history an user suggest allocations (time / budget) for that person.

Nothing major, but it'll be great in the future! Review collected by and hosted on G2.com.

The Design

I like the smart design of the product. For an agency like ours, Parallax was built by people who know our business and have infused that knowledge. (I appreciate the leadership team also mentoring us, not just on the product, but on their experience and best practices, which helped us from a process, standards, metrics and roles perspective) .

In addition to the design, the UX is great, and continues to improve with subsequent releases.

Finally, we are users of HubSpot and Harvest, both of which integrate natively with Parallax, which is great!! Review collected by and hosted on G2.com.

The things I might have written here previously have all been addressed. Those things include ease-of-use in the Shaper, to easily drag hours/assignments, having multiple billing types on a single project, Notes in various places, etc. The Parallax team is responsive to those "little things" from a roadmap perspective, which we appreciate as well! Review collected by and hosted on G2.com.

Parallax is the unicorn of a software our team's been searching for and they have a great team behind a great product.

The advantages are countless, but several key benefits stand out:

Time efficiency: Our monthly workload has decreased significantly through automated resource planning, financial reporting, and forecasting processes.

Seamless tool ecosystem: We were delighted to discover a platform that works harmoniously with our existing toolkit. The integration with Asana, Toggl, and Salesforce are helpful.

Data visibility: The access to instantaneous reporting has transformed our hiring decisions and resource planning meetings.

Continuous evolution: The Parallax development team consistently enhances the platform with innovative features.

Responsive assistance: Their support specialists are quick to respond, accessible, and committed to resolving issues.

Customer-centric approach: The team actively solicits and appreciates user input, showing genuine interest in enhancing both their product and overall customer experience. Review collected by and hosted on G2.com.

Looking back at our software evaluation journey, we'd definitely choose Parallax again. While we've encountered some minor issues worth mentioning for potential buyers, they haven't diminished our overall satisfaction.

The onboarding process required significant effort, but the Parallax representatives provided exceptional support throughout. Their team conducted regular check-ins and connected us with the appropriate specialists to ensure a streamlined transition.

Since adoption, we've occasionally encountered data inconsistencies and functionality quirks. However, the support team consistently delivers prompt responses and effective solutions when these issues arise. Review collected by and hosted on G2.com.

The UI feels modern and engaging compared to many competitor tools we considered. The analysis is reasonably customizable with tags, filters, etc. Since adopting Parallax, it has been significantly easier for us to visualize our team's upcoming project allocations, utilization, and revenue actualization. Overall it's delivered a ton of value for our business.

My biggest praise for Parallax is the customer service. Their team has been incredibly responsive and flexible, actually taking the team to gather customer input, even live on occasion, and folding it into the next iteration of the product. The Parallax team has been a pleasure to work with as we've rolled Parallax out across our organization. Review collected by and hosted on G2.com.

Bugs and analytical anomalies pop on with some regularity and erode trust with our business users, particularly on the reporting side. The Parallax team is great about resolving them quickly, but it has made adoption harder on my end. Ultimately willing to accept this for the benefit of agile iteration and flexibility though.

The API could be more robust. Currently read-only and does not provide access to many of the foundational tables (people, rate cards, etc). Review collected by and hosted on G2.com.

I am MJ Davis, CTO of a Professional Services organization focused on implementing and customizing Salesforce.

We have a fair number of consultants who are deployed on customer engagements inside of projects, augmenting customer teams, or in managed service packages. Resource forecasting, role definition, and capacity planning are critical functions of my business. For six years we had been using an old shared Google Drive spreasheet and our own SF-CRM to manage our pipeline and resource assignments. This was fine when we all fit in the same room. As we scaled, the data entry and accruacy of our resource meetings began to wear poorly.

We conducted an assessment of Resource Management tools. Parallax was up against Kantata, some Appexchange packages, building it ourselves, or some other niche resource tools. The straightforward composition of Parallax and the accessibility of the team made the difference for us. Each other solution wanted to replace other tools that we had in place for timesheets and invoicing in order to put everything under one roof to make their features work. Parallax had out-of-box support for the tools we already used. This is specifically about Harvest and Salesforce support.

The implementation of Parallax has closed the pipeline accuracy our deal's impact on resourcing from ~5 days to same-day accuracy. Our Sales team members and Operations leaders each use their own tool to collaborate on the same set of data between the SRM tool and our CRM. This is had a material impact on the agility of Digital Mass.

Adoption and implementation of the software is one dimension. Changing your team's process to have a good cadence is another. At Digital Mass we had some of the resourcing ritual meetings in place already, which made it easy to adopt the recommended cadence. In the case that your organization has not done this, the Parallax team walks organizations through this.

I am a fan of the software and the team.

_MJ Review collected by and hosted on G2.com.

Parallax straddles an interesting software position between CRMs and back-of-house operation systems. It takes a little time to work with the team and through the documentation to gain the philosophy of where data should be housed. There is a scratch to jam as much as you can into the elastic areas of Parallax like Tags and Notes. It is better to think carefully about what you are trying to solve for.

I would like more transparancy and control of the ingregration and implementation process. Afterwards I understood the exercise in mapping my consultants in CRM and in Harvest in order to make them the same resources in Parallax. Review collected by and hosted on G2.com.

Looking at the market, there were a lot of tools to give us better insight into utilization forecasting from Harvest data. What makes Parallax stood out are the people behind it. Throughout the sales process, implementation, support and success, we have felt supported and confident in relying on this system to transform our business. The tool exceeds our requirements and continues to improve but the people there supporting us are the best! Review collected by and hosted on G2.com.

We are always looking at more granular ways to filter through data and every system has room for improvement here. That said, there are more reports OOTB than we need and we are working to leverage those a lot better for our business now. Review collected by and hosted on G2.com.

We recently adopted Parallax at GreenHouse Agency (February 2025), and while we’re still in the early stages, it’s already proving to be a valuable tool for resourcing and planning. It’s helping us forecast workload for new clients, ensuring we take on projects at the right time and even plan ahead for hiring needs.

Ease of Use & Onboarding:

There was a slight learning curve in integrating Parallax with our existing project management tool, but the onboarding process was outstanding. Maddie and the Parallax team were incredibly supportive, answering all our questions and helping us tailor the tool to fit our agency’s unique needs.

Key Features & Performance:

One of the most useful features is the ability to view workload across projects for each team member and department. This high-level visibility makes resource allocation much more strategic. Since we just started using Parallax, we’re still assessing long-term performance, but so far, it’s been stable and effective.

Would We Recommend It?

Absolutely! Whether you’re a small or large agency, Parallax offers the flexibility to scale resourcing and planning in a way that suits your needs. The ability to shift between high-level and detailed reporting views has already provided us with better insights into our capacity and workload management. Review collected by and hosted on G2.com.

There isn’t much we dislike, but we did have to integrate Harvest with ClickUp for time tracking to ensure capacity is accurately reflected. While not a huge issue, it added an extra step to our workflow. Review collected by and hosted on G2.com.

We came to Parallax in 2024 looking for new software options since our contract was expiring with Kantata. Our experience with Parallax has been a breath of fresh air. Every person we met with was thoughtful and knowledgable about the product and the issues we were having with our tool set. Maddie, our CSR, has helped us through every step of the way and made sure any bumps we ran into were solved in a way that met our immediate needs. We were able to get up and running within PX in less than 2 months during the holiday season and fairly easily import our 3 years of historical data. The team has found the tool easy to use and was thankful for an easy onboarding and integration process. Review collected by and hosted on G2.com.

There are a few features that we have requested and are hoping to see delivered in the relative short term. While they weren't business critical features they would help us better utilize the system in a way that better meets our organizational needs. Review collected by and hosted on G2.com.

Parallax brings an absurd level of visibility across our entire agency as it relates to operations and finance - without requiring an undue amount of input/effort. Review collected by and hosted on G2.com.

It's expensive for what it is as a platform - that expense is easy to accept when you're also engaged with PX's excellent professional services team but once you're fully onboarded and self-sufficient the cost feels high. Review collected by and hosted on G2.com.

Parallax takes our resource management information and turns it into insights that can be used for actionable change in our organization. From forecasting resources (based on active projects & pipeline deals) to forecasting financials - and monitoring utilization, Parallax pulls it all together and from just a few weeks in was already providing data that we started to make business decisions based on. Review collected by and hosted on G2.com.

Every organization operates a bit differently. Parallax is taking commonalities across professional services organizations to build their platform. That means - it's not always going to match up to exactly what you have in your spreadsheet formulas or the way that your company does business. You may have to make some adjustments to the way your organization operates - or you'll have to decide whether your way is better and not use Parallax for that piece. With that being said, Parallax is EXTREMELY open to feedback and has made several adjustments based on the feedback that I've provided and we've been with them for less than a year. Review collected by and hosted on G2.com.