Paillor
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Paillor
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4.8 out of 5 stars
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Paillor Reviews & Product Details

Editadmin
CB
COO
Consumer Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Paillor?

Paillor not only enables us to integrate our knowledge base, data, and various applications like BambooHR, ServiceNow, and more, but also provides in-app support to employees, making it easy to use. We utilize Microsoft Teams, and Paillor seamlessly integrates as an app within it. This effective integration has saved us over 900 hours in HR and IT tasks in the past three months. Additionally, Paillor offers excellent 24/7 customer support to promptly resolve any issues. Our employees use it on a daily basis, further attesting to its reliability and user-friendliness. Review collected by and hosted on G2.com.

What do you dislike about Paillor?

The initial onboarding process for the app took three weeks, which was longer than we had hoped. However, this extended timeframe was primarily due to our numerous customization requests. Review collected by and hosted on G2.com.

What problems is Paillor solving and how is that benefiting you?

Paillor is solving a range of workplace productivity issues by automating numerous support tasks across departments like IT, HR, and finance. It quickly handles tasks like password resets, HR inquiries, and IT troubleshooting through AI, significantly reducing wait times for support. This boosts overall efficiency and employee satisfaction, as they can get instant assistance without navigating multiple departments or waiting long periods for solutions. Review collected by and hosted on G2.com.

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Paillor Overview

Editedit
What is Paillor?

Paillor is an intelligent assistant that seamlessly integrates your IT content, tools, and automation by combining four solutions—Company Wiki, SaaS Automations, Help Desk, and AI Chatbot—into one platform. This helps your employees resolve their issues and receive support without any human intervention. It enables IT, HR, Operations, and other teams to collaborate and assist employees with a wide range of problems, including software requests, sick leave management, troubleshooting, password resetting, knowledge searching, employee onboarding, offboarding, and much more. Astonishingly, Paillor is capable of automating up to 90% of HR and 85% of IT requests. This could translate to saving hundreds, if not thousands, of hours for your team.

Paillor Details
Discussions
Paillor Community
Languages Supported
English
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Product Description

Paillor is an intelligent assistant that seamlessly integrates your IT content, tools, and automation by combining four solutions—Company Wiki, SaaS Automations, Help Desk, and AI Chatbot—into one platform. This helps your employees resolve their issues and receive support without any human intervention. It enables IT, HR, Operations, and other teams to collaborate and assist employees with a wide range of problems, including software requests, sick leave management, troubleshooting, password resetting, knowledge searching, employee onboarding, offboarding, and much more.

Seller Details
Seller
Paillor
Year Founded
2021
HQ Location
Toronto Canada
LinkedIn® Page
www.linkedin.com
Dogan A.
DA
Overview Provided by:
Dogan Akbulut
IT

Recent Paillor Reviews

Verified User
I
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Great tool to enhance the IT Support experience"
Our internal users can access the company wiki, request IT assistance, and automate some tasks through one single tool.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Smart way to go productive"
I like the Slack integration for marketing teams
Read more
AS
Adam S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great AI knowlege management and automation"
As an IT administrator, we have significantly reduced the need for level one support, allowing me to focus on many other aspects of the business. A...
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Paillor Media

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3 out of 4 Total Reviews for Paillor

4.8 out of 5
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3 out of 4 Total Reviews for Paillor
4.8 out of 5
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3 out of 4 Total Reviews for Paillor
4.8 out of 5
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Paillor Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Verified User in Consulting
IC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Paillor?

Our internal users can access the company wiki, request IT assistance, and automate some tasks through one single tool. Review collected by and hosted on G2.com.

What do you dislike about Paillor?

IT team needed extra time to have a fully integration with the Azure stack, despite the documentation and support. Review collected by and hosted on G2.com.

What problems is Paillor solving and how is that benefiting you?

Paillor gave us a valuable suite of tools and a centralized productivity solution. Getting rid of multiple systems doing that job for years was a clever decision and a huge step forward to a company process change. Review collected by and hosted on G2.com.

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AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Paillor?

As an IT administrator, we have significantly reduced the need for level one support, allowing me to focus on many other aspects of the business. AI has helped us automate numerous applications, from onboarding to offboarding and much more. Additionally, users find the app easy to use, and its integration into our systems was very straightforward like, hardware request, software need etc. These applications are getting used every day, enhancing both efficiency and user experience. There is a promising future specifically for IT and employees who use it on a daily basis. Moreover, the support team is excellent, providing 24/7 assistance. Review collected by and hosted on G2.com.

What do you dislike about Paillor?

They have integrated a lot, but we still need more for our business and are waiting for them to build the additional integrations. Review collected by and hosted on G2.com.

What problems is Paillor solving and how is that benefiting you?

Pallor resolves our IT support issues in one location. Their AI bot assists employees in seeking help for their technical issues. They have a ticketing system and automation, allowing for a great employee experience. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Paillor?

I like the Slack integration for marketing teams Review collected by and hosted on G2.com.

What do you dislike about Paillor?

I believe that Chatbot is outdated and Paillor can use some feature else. Review collected by and hosted on G2.com.

What problems is Paillor solving and how is that benefiting you?

Task management for marketing teams. Mostly IT teams are prioritized on productivity apps yet Paillor helps us to how to handle tasks and communicate them automatically. Review collected by and hosted on G2.com.

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Paillor