Ozonetel CloudAgent Pros and Cons

Easy-to-navigate dashboard with a simple and intuitive design.

Minimal training required for new users.

IVR (Interactive Voice Response) improves self-service options for customers.Works well with tools like Freshdesk Review collected by and hosted on G2.com.

While CloudAgent offers great features and seamless integration, one area that needs improvement is customer support. At times, getting proper assistance from the support team can be challenging, and issues require multiple follow-ups before resolution. A more proactive and responsive support system would greatly enhance the overall experience Review collected by and hosted on G2.com.

Users often praise Ozonetel CloudAgent for its intuitive and user-friendly interface, which makes it easy to navigate and manage call center operations, even for teams with varying levels of technical expertise; this coupled with its comprehensive features like deep CRM integrations, unified dashboards for omnichannel communication, and robust monitoring capabilities are considered major strengths of the platform Review collected by and hosted on G2.com.

Occasional complaints about the interface design and usability, particularly for non-technical users Review collected by and hosted on G2.com.

We have started using Ozonetel from last 6 months. The best thing about this tool is it's ease of use for an end user. It's UI is very clean and smooth with so many DIY features. Minimal training is needed for any new user before they start using this tool Review collected by and hosted on G2.com.

Based on my past 6 month of experience of using Ozonetel, there are not any major significant thing which I dislike about Ozonetel. One thing fir which I have a little concern is downtime which happens sometime. Though it's not significantly high but would like it to reduce to almost zero. Review collected by and hosted on G2.com.

It has multiple options and provide many facilities to improve our work and reduce our hassle. It's been a while and interface is easy to adapt to. You can listen to your own calls and check depositions. It provides proper notifications for call backs as well. Review collected by and hosted on G2.com.

Sometimes the calls that connect don't show in the history and sometimes there are ringing issues in which we are unable to hear the ringing. Review collected by and hosted on G2.com.

We Can easily connect with the customer , We can maintain the call history , call records too , Easy disposition . Review collected by and hosted on G2.com.

Some times facing connectivity issue which is not good . Calls were automatically disconnected. Review collected by and hosted on G2.com.

it is flexible to use and one of the standout features is call recording which helps in monitoring and improving service quality. Review collected by and hosted on G2.com.

one of the drawback of ozonetal can be its connectivity issue, even a slight causes the system to switch to SIP mode and there are limimted customization options. Review collected by and hosted on G2.com.

Easily to used a new user can also understand it, shows the history of work with proper timing so we can increase decrease the frequency of use. best tools to connect with customer and provide support.

easy to implement and integrate. w Review collected by and hosted on G2.com.

sometimes voice issue takes place, make be it was due to my internet connectivity or tech issue. Review collected by and hosted on G2.com.

Ozonetel Communication’s support system is efficient, offering quick response times and helpful assistance. Users appreciate its user-friendly interface, clear voice quality, and seamless CRM integration. The platform provides real-time analytics, IVR, and multi-channel support, making it a reliable choice for businesses. While most reviews are positive, some users report occasional connectivity issues. Overall, it's a solid cloud-based contact center solution with strong customer support. Review collected by and hosted on G2.com.

We have used the exotel the user interface was very good. but while using the ozonetel we are unable to understand the functionality and not able to setup the ivr flow. Review collected by and hosted on G2.com.

CloudAgent has helped us provide a detailed summary and insight into voice

Easy Integration with third-party applications like Freshdesk

User-friendly for the agents Review collected by and hosted on G2.com.

There are few report that do not give a clear picture, like checkpoint Review collected by and hosted on G2.com.

One of the first things I noticed about Ozonetel is how user-friendly the platform is. The setup process was straightforward, and we were able to get started quickly without needing a lot of technical expertise. Whether you're managing calls, emails, or social media messages, everything is streamlined in a single interface.

The customer support team at Ozonetel has been fantastic. They’re available 9AM to 6PM and always responsive whenever we've had any issues or questions. It’s reassuring to know that we can rely on them for quick resolutions, especially when dealing with time-sensitive customer queries.

Daily Use: Contact centers, customer service teams, or businesses with high interaction volumes.

Out-of-the-box integrations with popular platform like zoho CRM help desk. Review collected by and hosted on G2.com.

i feel the dashboard - wallboard lags a bit. it soes not show real time data. Review collected by and hosted on G2.com.