Ozonetel CloudAgent Features

Provides a repository of information that can be used by those seeking support. 77 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Makes articles in the knowledge base searchable on the web. 76 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Enables users to engage with other users to solve common issues. 74 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Based on 73 Ozonetel CloudAgent reviews. Optimizes the customer self-service experience on mobile devices

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 75 Ozonetel CloudAgent reviews.

As reported in 80 Ozonetel CloudAgent reviews. Automates some or all operation related tasks

Based on 75 Ozonetel CloudAgent reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 81 Ozonetel CloudAgent reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

As reported in 96 Ozonetel CloudAgent reviews. Generate phone numbers native to a target location

Create toll free numbers for tracking purposes This feature was mentioned in 94 Ozonetel CloudAgent reviews.

Based on 95 Ozonetel CloudAgent reviews. Transfer existing numbers into the call tracking system

Record which campaigns and landing pages are converting into phone calls 93 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Assign a unique tracking number to each visitor 93 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Based on 92 Ozonetel CloudAgent reviews. Decipher which marketing channels are converting and most effective

Based on 100 Ozonetel CloudAgent reviews. Direct a phone call without the need for a human representative, but instead a voice responder

Route calls based on the time of the day to reach the proper representative This feature was mentioned in 100 Ozonetel CloudAgent reviews.

As reported in 95 Ozonetel CloudAgent reviews. Route calls based on location to reach the proper representative

Provide the representative with caller data upon receiving a phone call 95 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Based on 93 Ozonetel CloudAgent reviews. Offer the ability to capture and replay a conversation for further information

Prepare detailed reports regarding call data by source, keyword, or landing page 93 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Based on 87 Ozonetel CloudAgent reviews. Uses machine learning to analyze conversations and optimize call performance

Based on 23 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 23 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

As reported in 22 Ozonetel CloudAgent reviews. Sends automated emails to further engage clients and potential clients.

Based on 23 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them. 23 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Based on 26 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 22 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Enables employees to denote potential customers. This feature was mentioned in 24 Ozonetel CloudAgent reviews.

Based on 24 Ozonetel CloudAgent reviews. Establishes a knowledge base for employee reference during conversations.

Based on 22 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 22 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

As reported in 148 Ozonetel CloudAgent reviews. Records calls for future reference.

Generates an area code local to where the user is calling to increase likelihood of pick-up. This feature was mentioned in 130 Ozonetel CloudAgent reviews.

As reported in 141 Ozonetel CloudAgent reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Gathers contacts from integrated tools, allowing users to call with one click. 142 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Retains a log of extraneous contact information such as timezone and contact engagement. This feature was mentioned in 136 Ozonetel CloudAgent reviews.

As reported in 132 Ozonetel CloudAgent reviews. Finds and opens saved contact information for reference at the time of a new call.

Allows users to denote which contacts they believe are prospective customers. 134 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Based on 130 Ozonetel CloudAgent reviews. Allows users to take notes during or after the call for future reference.

As reported in 139 Ozonetel CloudAgent reviews. Delivers users a daily summary of activity.

Sends automated voicemails to prospective clients who fail to answer. This feature was mentioned in 126 Ozonetel CloudAgent reviews.

Sends automated emails to increase engagement with prospective clients. This feature was mentioned in 126 Ozonetel CloudAgent reviews.

As reported in 124 Ozonetel CloudAgent reviews. Organizes contacts based on probability of success.

Based on 133 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins.

Based on 139 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Gives agent a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Based on 126 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Uses an algorithim to predictive when an operator will be available to handle their next call.

Based on 122 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Ensures that the caller experience is seamless across their entire call.

Based on 122 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time.

Based on 127 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Based on 135 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Based on 113 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Decides response type by determining if voice is a human response or an answering machine.

Based on 117 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Presents a prerecorded audio message when the call is answered.

Based on 121 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents.

Based on 114 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Removes phones numbers in an uploaded phone list of numbers in the National Do Not Call Registry.

Based on 121 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

The platform is able to automatically determine how to resolve help tickets without assistance by human agents 37 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

As reported in 36 Ozonetel CloudAgent reviews. The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

As reported in 36 Ozonetel CloudAgent reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. 21 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Operationalizes data delivery workflows to easily scale repeatable preparation needs 20 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Based on 21 Ozonetel CloudAgent reviews. Provide workflows to create and escalate issues related to risks and requests

Based on 86 Ozonetel CloudAgent reviews. Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels

Based on 90 Ozonetel CloudAgent reviews. Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR

As reported in 90 Ozonetel CloudAgent reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

As reported in 20 Ozonetel CloudAgent reviews. Integrates with live chat, chatbots, help desk, or other customer service software

Based on 20 Ozonetel CloudAgent reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took 21 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. 23 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Ensures user access management, data lineage, and data encryption This feature was mentioned in 22 Ozonetel CloudAgent reviews.

As reported in 22 Ozonetel CloudAgent reviews. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.

As reported in 21 Ozonetel CloudAgent reviews. Perform ad-hoc or ongoing IT audits at different levels of the company.

Identify risk data attributes such as description, category, owner, or hierarchy. 23 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Protects data with some form of encryption as it leaves your secure or local network. This feature was mentioned in 23 Ozonetel CloudAgent reviews.

Allows administrators to set user access privileges to permit approved parties to access sensitive data. This feature was mentioned in 23 Ozonetel CloudAgent reviews.

Requires a second level of authentication, such as sms messaging or customized tokens, to access data. This feature was mentioned in 23 Ozonetel CloudAgent reviews.

Based on 179 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Based on 158 Ozonetel CloudAgent reviews. Provides an interface for one or more social media channels.

Based on 146 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Includes or integrates with live chat initiaited from the company's web site.

Based on 152 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails. This feature was mentioned in 151 Ozonetel CloudAgent reviews.

Based on 174 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 174 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 173 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 156 Ozonetel CloudAgent reviews. Provides some level of analytics based on keywords and vocal tones.

Based on 169 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 177 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Populates CSR's screen with available customer data. This feature was mentioned in 171 Ozonetel CloudAgent reviews.

Based on 160 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 175 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 184 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 188 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 167 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 169 Ozonetel CloudAgent reviews and verified by the G2 Product R&D team. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Allows supervisors/managers to record and review telephone conversations of agents. This feature was mentioned in 148 Ozonetel CloudAgent reviews.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 149 Ozonetel CloudAgent reviews.

Enables the creation of an internal repository of knowledge articles 21 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

As reported in 21 Ozonetel CloudAgent reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content

Helps users understand which knowledge articles are working and identifies areas of improvement This feature was mentioned in 21 Ozonetel CloudAgent reviews.

Based on 22 Ozonetel CloudAgent reviews. Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query

Analyzes customer support tickets or conversations to suggest relevant knowledge articles 22 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues This feature was mentioned in 22 Ozonetel CloudAgent reviews.

As reported in 35 Ozonetel CloudAgent reviews. Is able to process inquiries submitted by text data from live chat, email, or SMS

Based on 34 Ozonetel CloudAgent reviews. Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries 36 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Empowers developers to intuitively integrate cloud communications functionality for their applications. 134 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Grants high speed API calls for fast communications. This feature was mentioned in 130 Ozonetel CloudAgent reviews.

As reported in 122 Ozonetel CloudAgent reviews. Enables a wide variety of communication types such as SMS, voice, video, etc.

Provides clear, effective documentation for API integrations. This feature was mentioned in 117 Ozonetel CloudAgent reviews.

Provides public user forums for support questions and help. 122 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

As reported in 124 Ozonetel CloudAgent reviews. Connects users with professional support teams to troubleshoot and finetune integrations.

Based on 142 Ozonetel CloudAgent reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices. 141 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Provides queue management in case of increase in case/call inflow. This feature was mentioned in 144 Ozonetel CloudAgent reviews.

As reported in 146 Ozonetel CloudAgent reviews. Allows distribution of incoming calls to agents.

Allows users to request a call back. 146 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Based on 146 Ozonetel CloudAgent reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents. 142 reviewers of Ozonetel CloudAgent have provided feedback on this feature.

Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 147 Ozonetel CloudAgent reviews.

Allows managers/supervisors to evaluate the performance of agents. This feature was mentioned in 145 Ozonetel CloudAgent reviews.

As reported in 35 Ozonetel CloudAgent reviews. The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

Multilingual capabilities allow the AI to process inquiries from many languages This feature was mentioned in 36 Ozonetel CloudAgent reviews.

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers This feature was mentioned in 36 Ozonetel CloudAgent reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 49 Ozonetel CloudAgent reviews.

As reported in 95 Ozonetel CloudAgent reviews. Simulates human-like speech from text inputs.

Based on 105 Ozonetel CloudAgent reviews. Simulates human-like speech from text inputs.