Ozonetel CloudAgent Pros and Cons

Ozonetel

CloudAgent prioritizes security and compliance, ensuring that businesses meet regulatory requirements and protect sensitive customer data. Review collected by and hosted on G2.com.

limitations in customizing certain features or workflows to fit their specific business needs. Review collected by and hosted on G2.com.

What I like best about Ozonetel CloudAgent is how easy it is to use, and its great features that help manage customer support efficiently Review collected by and hosted on G2.com.

One thing I dislike about Ozonetel CloudAgent is its limitations Review collected by and hosted on G2.com.

ozonetel is known for its flexibility and ease of integration. The points for which it is known are Ease of Use,Scalability, Omnichannel Support, Customization and Integrations, AI-Driven Capabilities. Review collected by and hosted on G2.com.

There are a few common areas for improvement which are as follow:

Occasional Technical Glitches, Reporting Features Could Be More Robust,Customer Support Response Time. Review collected by and hosted on G2.com.

The interface is very user friendly and easy to navigate Review collected by and hosted on G2.com.

nothing as such right now no major problems Review collected by and hosted on G2.com.

Easy to use work, work seamlessly with low internet speed also. Review collected by and hosted on G2.com.

Sometimes the disposition column gets automatically submitted. Review collected by and hosted on G2.com.

Ozonetel software offers a variety of solutions to help businesses improve customer service and sales. Ozonetel allows me fot alert, notify, or engage customers through SMS, web chat, Facebook, and WhatsApp. Review collected by and hosted on G2.com.

We hardly find issue,as soon as the complaint is raised the issue is been resolved with few minutes. Till now your service is not disappointed us or made us to dislike your services. Review collected by and hosted on G2.com.

Closing the ticket and filtering it. Easy to dispose Review collected by and hosted on G2.com.

some times we can't able to view the disposition Review collected by and hosted on G2.com.

Easy to handle cloud agent and use it and Review collected by and hosted on G2.com.

Nothing is there to dislike.in ozonetel cloud agent Review collected by and hosted on G2.com.

Call flow will be smooth and easy to call Review collected by and hosted on G2.com.

Connection will be lost and sometimes 2 calls will connect Review collected by and hosted on G2.com.

The software is easy to use. It has features which is frequenly used. Review collected by and hosted on G2.com.

There are issues with the with the software when agent is on call still the dashboard reflect as idle.

There is restriction in downloading the data, at a time only 2 months data can be downloaded. Review collected by and hosted on G2.com.