Ozonetel CloudAgent Pros and Cons

On my personal experience I have been using Ozobetel since two yrs and above. And there are least complaints. We have hardly faced issue's. And one thing to highlight is the service that Ozonetel provides,any issues that's complicated, with in few minutes it gets resolved.

And access for Ozonetel is smooth, No bugs or issue while using. And talking about landing of the calls,the calls connect easily we haven't received any complaints regarding connecting of the calls.

I would definitely recommend companies to pick Ozonetel service.

They will definitely not disappoint you (can assure that). Review collected by and hosted on G2.com.

We hardly find issue,as soon as the complaint is raised the issue is been resolved with few minutes. Till now your service is not disappointed us or made us to dislike your services. ( and it's common sometimes company face issue and that's totally ok..) the best comes when,how long you take to resolve that. Till today you have kept our trust on up. Review collected by and hosted on G2.com.

Easy to use dashboard, progressive and IVR blasts with reports Review collected by and hosted on G2.com.

Absence of team hierarchy and no notification when agent is inactive. Customer support is not easy to reach out to. Review collected by and hosted on G2.com.

Ozonetel is very user friendly to use will highly recommend to users to use ozontel. Review collected by and hosted on G2.com.

Sometime Glitch come and also start working slow have to clear chache. customer chat support is poor. Review collected by and hosted on G2.com.

CloudAgent provides real-time analytics and insights, helping businesses make data-driven decisions and optimize their operations. Review collected by and hosted on G2.com.

As with any cloud-based software, users may encounter occasional technical issues, such as connectivity problems or delays. Review collected by and hosted on G2.com.

Real-time analytics,Integration with third-party tools &Omnichannel support, Overall the user interface is also nice, It could be much easier also. Review collected by and hosted on G2.com.

There should be only one common login page for all the activities. Review collected by and hosted on G2.com.

Easy to use and works perfectly fine for me calls are good no network issue works completely fine Review collected by and hosted on G2.com.

Because of glitch sometimes it paused or I had to logout then login again to use it properly. Review collected by and hosted on G2.com.

Ozontel has revolutionized our customer communication, providing instant connectivity and unparalleled insights - 5 stars isn't enough. Review collected by and hosted on G2.com.

I did not dislike this app and it's working very well Review collected by and hosted on G2.com.

It helps us to contact customers to get our productivity Review collected by and hosted on G2.com.

Sometimes technical issues and this promotion call number starting with 1108 like this and previously it was like the number going with 9845 so this in is impact badly Review collected by and hosted on G2.com.

I am working on ozonetel daily basis as customer support , its very good Review collected by and hosted on G2.com.

sometime calls dont get connected due to some internal issue need to call the customer 2-3 times , Voice also wont be audible sometimes. Review collected by and hosted on G2.com.

where i can allow only manual calling instead of only running of campaign Review collected by and hosted on G2.com.

login logout report could be more simplified Review collected by and hosted on G2.com.