Ozonetel CloudAgent seems to have some cool features. First off, the comprehensive monitoring – tracking performance across 300+ parameters is impressive. It gives supervisors a bird's eye view of what's happening on their floor, which sounds super helpful.
The deep CRM integrations also caught my eye. Imagine auto-logging call data and recordings into your CRM – that's a real time-saver. Agents being able to click-to-call or answer calls right from the CRM? That could make handling customer queries way faster, like 25%-35% faster, according to them.
I also like the idea of unified dashboards for an effortless omnichannel experience. Agents switching between voice and digital channels on one dashboard? That sounds like it could make things a lot smoother for them, ensuring conversational continuity for customers across different channels. Review collected by and hosted on G2.com.
Now, on the flip side, there could be a learning curve. With all these features like AI and deep CRM integrations, it might take a bit for everyone to get the hang of it. Complex platforms can be a bit tricky until you're used to them.
And speaking of CRM integrations, while they sound great, the actual process might pose some challenges. It's worth checking how smoothly it plays with different CRM systems – compatibility glitches could be a headache.
Another thing to consider is the potential for overwhelm. Tracking 300+ parameters is awesome, but if it's not presented in a user-friendly way, supervisors might feel a bit drowned in data.
Also, being cloud-based, it means the performance is tied to internet connectivity. So, if the internet acts up, that could affect how well CloudAgent works. Review collected by and hosted on G2.com.
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578 out of 579 Total Reviews for Ozonetel CloudAgent
Overall Review Sentiment for Ozonetel CloudAgent
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Easy-to-navigate dashboard with a simple and intuitive design.
Minimal training required for new users.
IVR (Interactive Voice Response) improves self-service options for customers.Works well with tools like Freshdesk Review collected by and hosted on G2.com.
While CloudAgent offers great features and seamless integration, one area that needs improvement is customer support. At times, getting proper assistance from the support team can be challenging, and issues require multiple follow-ups before resolution. A more proactive and responsive support system would greatly enhance the overall experience Review collected by and hosted on G2.com.
Users often praise Ozonetel CloudAgent for its intuitive and user-friendly interface, which makes it easy to navigate and manage call center operations, even for teams with varying levels of technical expertise; this coupled with its comprehensive features like deep CRM integrations, unified dashboards for omnichannel communication, and robust monitoring capabilities are considered major strengths of the platform Review collected by and hosted on G2.com.
Occasional complaints about the interface design and usability, particularly for non-technical users Review collected by and hosted on G2.com.
We have started using Ozonetel from last 6 months. The best thing about this tool is it's ease of use for an end user. It's UI is very clean and smooth with so many DIY features. Minimal training is needed for any new user before they start using this tool Review collected by and hosted on G2.com.
Based on my past 6 month of experience of using Ozonetel, there are not any major significant thing which I dislike about Ozonetel. One thing fir which I have a little concern is downtime which happens sometime. Though it's not significantly high but would like it to reduce to almost zero. Review collected by and hosted on G2.com.
It has multiple options and provide many facilities to improve our work and reduce our hassle. It's been a while and interface is easy to adapt to. You can listen to your own calls and check depositions. It provides proper notifications for call backs as well. Review collected by and hosted on G2.com.
Sometimes the calls that connect don't show in the history and sometimes there are ringing issues in which we are unable to hear the ringing. Review collected by and hosted on G2.com.
We Can easily connect with the customer , We can maintain the call history , call records too , Easy disposition . Review collected by and hosted on G2.com.
Some times facing connectivity issue which is not good . Calls were automatically disconnected. Review collected by and hosted on G2.com.
The ozonetel live dashboard and reports are very easy to access and very helpful in improving the efficiency of the team. It helps in keeping track of all my agents. The pre defined reports also provide all the required information needed to analyse and improve my team's productivity. Review collected by and hosted on G2.com.
I haven't encountered any issues to talk about the downside. I have always received timely support and help from the POC and the support team whenever required. Review collected by and hosted on G2.com.
it is flexible to use and one of the standout features is call recording which helps in monitoring and improving service quality. Review collected by and hosted on G2.com.
one of the drawback of ozonetal can be its connectivity issue, even a slight causes the system to switch to SIP mode and there are limimted customization options. Review collected by and hosted on G2.com.
Easily to used a new user can also understand it, shows the history of work with proper timing so we can increase decrease the frequency of use. best tools to connect with customer and provide support.
easy to implement and integrate. w Review collected by and hosted on G2.com.
sometimes voice issue takes place, make be it was due to my internet connectivity or tech issue. Review collected by and hosted on G2.com.
Ozonetel Communication’s support system is efficient, offering quick response times and helpful assistance. Users appreciate its user-friendly interface, clear voice quality, and seamless CRM integration. The platform provides real-time analytics, IVR, and multi-channel support, making it a reliable choice for businesses. While most reviews are positive, some users report occasional connectivity issues. Overall, it's a solid cloud-based contact center solution with strong customer support. Review collected by and hosted on G2.com.
We have used the exotel the user interface was very good. but while using the ozonetel we are unable to understand the functionality and not able to setup the ivr flow. Review collected by and hosted on G2.com.
CloudAgent has helped us provide a detailed summary and insight into voice
Easy Integration with third-party applications like Freshdesk
User-friendly for the agents Review collected by and hosted on G2.com.
There are few report that do not give a clear picture, like checkpoint Review collected by and hosted on G2.com.
