Owner.com Pros and Cons

One of the best things about Owner.com is how incredibly easy it was to get started/get implemented. From the minute we said go, it was like we had slipped into Warp drive. The icing on the cake though is delivering on what they promissed when we reviewed them against the competitors. We found that the platform is intuitive, and their team provided dedicated support from day one, making the entire process seamless. What really stands out is that their support isn’t just a one-time setup—they continue to be engaged and proactive in optimizing our account. Plus, it's more than just a website; it’s a full marketing solution. The built-in marketing tools help drive real results without needing a separate agency or complicated integrations. It’s a true all-in-one platform that makes running our online presence simple and effective. Our sales are up and our share of how much we sell through our website vs. 3rd party has inverted in our favor. Review collected by and hosted on G2.com.

There’s honestly not much to dislike, but if I had to nitpick, I’d say the report filters don’t remember my selections when I switch between stores, which can be a bit frustrating when analyzing data across locations. Also, the site and Google Autofill don’t always play nice—Google keeps trying to fill dropdowns with my saved passwords instead of letting me select from the list. Not deal-breakers by any means, just small quirks that could be improved for an even smoother experience. Review collected by and hosted on G2.com.

Owner.com makes the onboarding process, support, and user experience so seemless and stress free. From our intial phone call to the launch of our website we were up and running with a professional website in days. The UX of our site is 10x better then what we had prior. No more bringing our customers away from our site to alternte ordering platforms or menus. The intergration of owner.com with Square is seemless and so helpful for our restaurant staff. All together a great system for any restaurant to implement and see their sales grow. Review collected by and hosted on G2.com.

The only two negative things I can say so far is that I wish owner.com business dashboard allow me to control our customer partipants as far as deleting from the email campiagns and the ability to update our google page tags. For the most part I am able to control a variety of things but this is where it lacks. We have a unique offering and some of the google tags that generate are not appliable. All and all a really amazing platform!! Review collected by and hosted on G2.com.

The live support team is one of the strongest aspects of Owner.com. Whenever I’ve called for assistance, the team has been responsive, helpful, and knowledgeable. This direct phone support adds a personal touch that many other platforms lack. Review collected by and hosted on G2.com.

The platform is marketed as a premium product with a price of over $500 per month, but it requires additional POS add-ons that were not clearly communicated during the sales process, and I need to police to ensure delivery. There is also a lack of guided onboarding or milestone tracking to help businesses achieve the case-study-level success touted by the sales team. Additionally, it’s been over three months, and my SMS marketing number is still not ready despite frequent follow-ups. This delay has prevented me from fully utilizing the platform’s marketing capabilities. Review collected by and hosted on G2.com.

Getting started was seamless, staff walked me through the entire process and they were very responsive if I had any questions or concerns while using the platform. Review collected by and hosted on G2.com.

No downsides as of yet. Takeout sales have already increased 10% since we started using ownner.com! Review collected by and hosted on G2.com.

What I like best about Owner is the exceptional customer service and the ease of use of the platform. The support team, especially Chris Reed, has been incredibly attentive and helpful, making our transition smooth and enjoyable. The platform itself is user-friendly, allowing us to navigate and manage our operations efficiently. Review collected by and hosted on G2.com.

What I dislike about Owner are the limitations in some of the promos and website design options. While the platform is generally user-friendly, these constraints can be a bit restrictive for our marketing and customization needs. However, the outstanding customer service we receive helps mitigate these issues, making the overall experience still positive. Review collected by and hosted on G2.com.

Owner does an amazing job of putting together all the tools, tricks and tips that I've collected over 37 years of running restaurants. Being a pretty digitally oriented, chef and restaurant owner, I'm amazed at what owner does the team and I'm looking at the industry over sometime. Excellent follow up on digital orders, and creating a beautifully crafted website… Although I have the skills to do my own sites, I realize the time I was taken wasn't maybe worth it so I moved over to owner and have been very happy Review collected by and hosted on G2.com.

Part of the built-in features include a bit of lack of customization, it probably keeps me on the rails in a good way, but being a little more flexible with the design would be nice. I'm not quite clear on how to manage the pages and make the site what I want, and being a, pretty decent web designer, I would like a little more customization. Review collected by and hosted on G2.com.

Its a great service for our customers becuase of the costs. Review collected by and hosted on G2.com.

It takes too log to upload new product and there are way to many glithces in the software. Review collected by and hosted on G2.com.

We have been using Owner.com’s platform for our restaurant, which has two locations offering online takeout and delivery services. The comprehensive suite of tools provided by Owner.com has been a game-changer for us. Here are some key highlights of our experience:

One-Stop Shop for Online Ordering: Owner.com built an excellent online ordering website as well as an APP for us that handles everything from order taking to payment processing. This seamless integration has made our operations much more efficient.

Cost-Effective Solution: The cost of $499 per month, plus credit card charge fees and a small transaction fee per order, is highly economical. Compared to third-party delivery services like DoorDash and UberEats, which can take over 30% of the revenue, Owner.com’s platform saves us thousands of dollars.

Delivery Integration with DoorDash: The partnership with DoorDash ensures prompt and reliable delivery service. This not only keeps our customers happy but also maintains the quality and timing of our deliveries.

Revenue Retention: By directing customers to order through our Owner.com website instead of third-party apps, we retain a much larger share of our revenue. This has had a significant positive impact on our bottom line.

Overall, Owner.com has provided us with a robust, efficient, and cost-saving online ordering and delivery solution. We highly recommend their services to any restaurant looking to enhance their online presence and streamline operations. Review collected by and hosted on G2.com.

The only thing we want Owner.com to improve is that every time the customer fills out an online reservation form or catering form, it does not provide confirmation emails at all, which leaves confusion and uncertainty for the customers. The customers have to call the restaurant to confirm, which is not very professional. Review collected by and hosted on G2.com.

Great customer service, they will optimize your SEO to rank higher, they will build an app for your restarant Review collected by and hosted on G2.com.

I cannot think of anything at the moment. Review collected by and hosted on G2.com.

Having all elements (wesbite, menu, online orders, marketing) in one easy to navigate interface Review collected by and hosted on G2.com.

Ive been trying to updated menu pictures for a month now but between the POS and Otter, owner support has been unable to figure it out Review collected by and hosted on G2.com.