Owner.com offers the 20% of features that drives 80% of new and repeat business for restaurants. You get a website that's tuned for online ordering, email and text marketing, and a loyalty program all wrapped into one. One of my favorite parts is having all those features on one dashboard, instead of having to bolt together an array of third-party solutions and praying that they work well together.
Time is money and being able to deploy a website that's geared for online ordering and launch within 1-2 weeks of the word "let's go" makes Owner.com a superior value right out of the gates. We had our first orders within hours of "going live" with our new site and we anticipate strong, upward growth going into the future. Within two weeks of launch, our Owner.com website has paid for itself 4 times over.
This wouldn't be a complete review without complimenting the team behind Owner.com. Their customer service is on another level. They were sensitive to our needs and expectations throughout the sales and onboarding process, and have offered to go above and beyond for us at several key stages of launch. Review collected by and hosted on G2.com.
As with most all-in-one solutions you tend to sacrifice the granular control and extended featuresets of more dedicated third-party solutions for the opportunity to have it all housed under one roof.
Yes, you can get finer audience segmentation with a dedicated email marketing platform, but unless you're operating a national brand, do you need that? My guess is, not really.
Yes, you're kind of locked into Owner.com's method of rationalizing loyalty rewards, but they offer enough flexibility in quantifying those rewards to satisfy the needs of most restaurants.
You could hire a web developer to build you something comparable and still be waiting for the finished product three months later. Meanwhile, your competition is eating your lunch (or, rather your customers are eating theirs'.) Review collected by and hosted on G2.com.
234 out of 235 Total Reviews for Owner.com
Overall Review Sentiment for Owner.com
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As a small bakery owner, I can't say enough good things about Owner.com! This platform has been an absolute game-changer for my business. From the very beginning, the setup process was seamless and user-friendly. I was able to create a beautiful, professional website that truly reflects the charm and personality of my bakery.
The built-in tools for online ordering, delivery management, and customer communication have made running my business so much easier. My customers love how easy it is to place orders online, and I love how everything is organized in one place. The analytics and reporting features have also been incredibly helpful in understanding my sales trends and making informed decisions.
What really sets Owner.com apart is their customer support. Anytime I’ve had a question or needed assistance, their team has been quick to respond and incredibly helpful. It’s clear they genuinely care about helping small businesses succeed. Review collected by and hosted on G2.com.
One area that could use improvement is the delivery driver consistency. While most deliveries go smoothly, there have been times when drivers were unreliable or late, which can affect the customer experience. It would be great to see more stability in this part of the service.
That said, the customer support team is always responsive and willing to help, and overall, Owner.com has helped our bakery grow. If they can fine-tune the delivery aspect, it would be a perfect solution! Review collected by and hosted on G2.com.
I have been using Owner.com at my 2 coffee shops for online ordering for about a year now and have been very satisfied with the results. The flat fee and no commission is great for the bottom line. They setup the website and menu for you, which you can customize as you desire, they also create an app for your customers to download an use. You get all the information you need on a dashboard with reporting features. They also have the option to send emails or texts to your customers to promote items and stay in touch. Their customer service has always been responsive and helpful when I am having an issue. Review collected by and hosted on G2.com.
The only negative I would have about them is that the gift card option on the site is used only for online orders and there is not any integration to a system to use them both online and in store. Review collected by and hosted on G2.com.
One of the best things about Owner.com is how incredibly easy it was to get started/get implemented. From the minute we said go, it was like we had slipped into Warp drive. The icing on the cake though is delivering on what they promissed when we reviewed them against the competitors. We found that the platform is intuitive, and their team provided dedicated support from day one, making the entire process seamless. What really stands out is that their support isn’t just a one-time setup—they continue to be engaged and proactive in optimizing our account. Plus, it's more than just a website; it’s a full marketing solution. The built-in marketing tools help drive real results without needing a separate agency or complicated integrations. It’s a true all-in-one platform that makes running our online presence simple and effective. Our sales are up and our share of how much we sell through our website vs. 3rd party has inverted in our favor. Review collected by and hosted on G2.com.
There’s honestly not much to dislike, but if I had to nitpick, I’d say the report filters don’t remember my selections when I switch between stores, which can be a bit frustrating when analyzing data across locations. Also, the site and Google Autofill don’t always play nice—Google keeps trying to fill dropdowns with my saved passwords instead of letting me select from the list. Not deal-breakers by any means, just small quirks that could be improved for an even smoother experience. Review collected by and hosted on G2.com.
Owner.com makes the onboarding process, support, and user experience so seemless and stress free. From our intial phone call to the launch of our website we were up and running with a professional website in days. The UX of our site is 10x better then what we had prior. No more bringing our customers away from our site to alternte ordering platforms or menus. The intergration of owner.com with Square is seemless and so helpful for our restaurant staff. All together a great system for any restaurant to implement and see their sales grow. Review collected by and hosted on G2.com.
The only two negative things I can say so far is that I wish owner.com business dashboard allow me to control our customer partipants as far as deleting from the email campiagns and the ability to update our google page tags. For the most part I am able to control a variety of things but this is where it lacks. We have a unique offering and some of the google tags that generate are not appliable. All and all a really amazing platform!! Review collected by and hosted on G2.com.
Owner.com has been pivotal in the overall operation of my business, the dedicate support team who we have 24-hour access to is there to help every step of the way. My Restaurant has had very clear reporting on the dashboard, which is really easy to understand, and it helps me understand which part of the business I need to focus on as a priority. The ease of implementation was also a win, as a business operator I need things like this to be easy and it was indeed just that. Review collected by and hosted on G2.com.
There are certain aspects of the platform that do need some work, specifically we have gift card sales, but the dollar amount does not go to the restaurant the gift card was physically used in, it goes to where the gift card was purchased and that can be a bit tough to reconcile at the end of the month. The guest contact feature is nice but there is no way to reply direct from the dashboard which I feel is a miss. Review collected by and hosted on G2.com.
I’ve been with Owner.com since November, and from the very start, I knew it was the right choice. The sales rep helped me right away, and after using another company with mixed results, I saw the potential in Owner.com’s platform.
In the first month, my sales were about the same as before, but I quickly realized I had way more tools at my disposal—collecting customer emails and phone numbers, running promotions, and having full control over my website to update specials, add pictures, and make modifications as needed.
By the second month, my online sales had increased by $2,000. By the third month, I was up $3,000 to $4,000 more, and within three months, I had generated between $4,000 to $6,000 more than the previous period. On top of that, I made over $3,000 in direct delivery orders through my website, saving me around 20% in third-party delivery fees—about $600 in savings!
Owner.com has been a game-changer for my business, and I highly recommend it. Their customer service is top-notch—just call, and they answer right away with the solutions you need, plus great follow-up if necessary. Review collected by and hosted on G2.com.
That I didn’t get it sooner !
One improvement I’d love to see is a clearer breakdown of delivery versus pickup orders in the dashboard. Currently, there’s no report that separates the two, making it harder to track performance and analyze trends. Having a report that distinguishes delivery from pickup orders would be really helpful for better insights and decision-making. Review collected by and hosted on G2.com.
The live support team is one of the strongest aspects of Owner.com. Whenever I’ve called for assistance, the team has been responsive, helpful, and knowledgeable. This direct phone support adds a personal touch that many other platforms lack. Review collected by and hosted on G2.com.
The platform is marketed as a premium product with a price of over $500 per month, but it requires additional POS add-ons that were not clearly communicated during the sales process, and I need to police to ensure delivery. There is also a lack of guided onboarding or milestone tracking to help businesses achieve the case-study-level success touted by the sales team. Additionally, it’s been over three months, and my SMS marketing number is still not ready despite frequent follow-ups. This delay has prevented me from fully utilizing the platform’s marketing capabilities. Review collected by and hosted on G2.com.
I highly recommend this service to anyone that has a restaurant. In less than a year, we've increased our online ordering over 50%
The support that you get is unmatched and very responsive. Review collected by and hosted on G2.com.
It is quite a bit more expensive than my last website, but you get what you pay for Review collected by and hosted on G2.com.
Getting started was seamless, staff walked me through the entire process and they were very responsive if I had any questions or concerns while using the platform. Review collected by and hosted on G2.com.
No downsides as of yet. Takeout sales have already increased 10% since we started using ownner.com! Review collected by and hosted on G2.com.
What I like best about Owner is the exceptional customer service and the ease of use of the platform. The support team, especially Chris Reed, has been incredibly attentive and helpful, making our transition smooth and enjoyable. The platform itself is user-friendly, allowing us to navigate and manage our operations efficiently. Review collected by and hosted on G2.com.
What I dislike about Owner are the limitations in some of the promos and website design options. While the platform is generally user-friendly, these constraints can be a bit restrictive for our marketing and customization needs. However, the outstanding customer service we receive helps mitigate these issues, making the overall experience still positive. Review collected by and hosted on G2.com.
