I own and manage a sushi restaurant in Seattle, WA (www.shikusushi.com). I can say without a doubt, that partnering with owner.com has been possibly one of the best moves we've made as a restaurant. They took our outdated website, and brought it to the forefront of modern design and functionality. There are so many benefits and tools to describe. They provided us a modern platform to really sell and connect to our customers. SEO optimization, automated marketing, data mining, built in loyalty programs, etc. The most important thing is that being a fairly new company, you can tell that everyone from the CEO down to their support staff really care about us small business owners, and are very responsive to our input/requests.
Their onboarding team is spectacular (shoutout Juan S!), and was able to get us switched over in a matter of days. Their sales staff (shoutout Aaron L!) was very knowledgeable and cordially persistent (I'm so glad I finallly met w/ him). Their support team is awesome and responsive, and they assign you a restaurant success manager (shoutout Phillip H!), who added massive value immediately.
If you're a restaurant, and offer takeout/delivery, you won't be dissappointed for switching over. You'll find their monthly cost more than worth it for what you get. The goal is to eventually phase out the other 3rd party delivery apps, along w/ their higher fees for us at least, and I anticipate we're on our way.
Owner.com is straight up awesome, and I can't recommend them highly enough. If you have any questions, I'd be happy to share more about my experience. You can reach me at rob@shikusushi.com
Good luck my fellow small business owners! Review collected by and hosted on G2.com.
As mentioned by many of the other reviews on here, the merchant account (aka credit card) fees are steeper than our in-house provider. The savings and ROI owner.com provides, however, more than makes up for it. Review collected by and hosted on G2.com.
240 out of 241 Total Reviews for Owner.com
Overall Review Sentiment for Owner.com
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The Implementation has been easy quick and the staff has been very well trained and supportive throughout the process.
The software itself is very straight forward with the creation of the website, branding and online ordering platform.
I also like the supporting marketing print that was sent to the restaurant for us to convert guests to online order. Review collected by and hosted on G2.com.
I would like to have an all-integrated loyalty program that works for online order shoppers as much as it works for dine in and take out customers. That way we can have only one loyalty program that improves the guest journey regarding there entry point. Review collected by and hosted on G2.com.
The automation, the ability to edit your website, the ease of access to SEO materials. Really this makes having an online presence easy for laymen. Also, the built in drive to increase online ordering is amazing! I switched from spothopper after I was informed that they do not monitor or attend to any SEO needs at all. Set up was a breeze, they really took care of it all. Support is easily accessible. Trust me, on something that involves daily use, you want something that supports your busy schedule, not add to it. Review collected by and hosted on G2.com.
I haven't run into any issue thus far. I wish the website itself was little more customizable, but I understand that the design is to drive sales, and my ideas and edits would probably mess with the goal. Review collected by and hosted on G2.com.
As a small bakery owner, I can't say enough good things about Owner.com! This platform has been an absolute game-changer for my business. From the very beginning, the setup process was seamless and user-friendly. I was able to create a beautiful, professional website that truly reflects the charm and personality of my bakery.
The built-in tools for online ordering, delivery management, and customer communication have made running my business so much easier. My customers love how easy it is to place orders online, and I love how everything is organized in one place. The analytics and reporting features have also been incredibly helpful in understanding my sales trends and making informed decisions.
What really sets Owner.com apart is their customer support. Anytime I’ve had a question or needed assistance, their team has been quick to respond and incredibly helpful. It’s clear they genuinely care about helping small businesses succeed. Review collected by and hosted on G2.com.
One area that could use improvement is the delivery driver consistency. While most deliveries go smoothly, there have been times when drivers were unreliable or late, which can affect the customer experience. It would be great to see more stability in this part of the service.
That said, the customer support team is always responsive and willing to help, and overall, Owner.com has helped our bakery grow. If they can fine-tune the delivery aspect, it would be a perfect solution! Review collected by and hosted on G2.com.
I have been using Owner.com at my 2 coffee shops for online ordering for about a year now and have been very satisfied with the results. The flat fee and no commission is great for the bottom line. They setup the website and menu for you, which you can customize as you desire, they also create an app for your customers to download an use. You get all the information you need on a dashboard with reporting features. They also have the option to send emails or texts to your customers to promote items and stay in touch. Their customer service has always been responsive and helpful when I am having an issue. Review collected by and hosted on G2.com.
The only negative I would have about them is that the gift card option on the site is used only for online orders and there is not any integration to a system to use them both online and in store. Review collected by and hosted on G2.com.
One of the best things about Owner.com is how incredibly easy it was to get started/get implemented. From the minute we said go, it was like we had slipped into Warp drive. The icing on the cake though is delivering on what they promissed when we reviewed them against the competitors. We found that the platform is intuitive, and their team provided dedicated support from day one, making the entire process seamless. What really stands out is that their support isn’t just a one-time setup—they continue to be engaged and proactive in optimizing our account. Plus, it's more than just a website; it’s a full marketing solution. The built-in marketing tools help drive real results without needing a separate agency or complicated integrations. It’s a true all-in-one platform that makes running our online presence simple and effective. Our sales are up and our share of how much we sell through our website vs. 3rd party has inverted in our favor. Review collected by and hosted on G2.com.
There’s honestly not much to dislike, but if I had to nitpick, I’d say the report filters don’t remember my selections when I switch between stores, which can be a bit frustrating when analyzing data across locations. Also, the site and Google Autofill don’t always play nice—Google keeps trying to fill dropdowns with my saved passwords instead of letting me select from the list. Not deal-breakers by any means, just small quirks that could be improved for an even smoother experience. Review collected by and hosted on G2.com.
I like that Owner and our business are on the same page. The customer support team takes the time to listen to our issues so that we can come up with solutions. The website is very easy to use and I can change any item on the menu at anytime making the ease of implementation quick and efficient. The frequency of use lets me document the numbers per time of day or week with ease. Review collected by and hosted on G2.com.
The biggest downside was not starting Owner sooner. Review collected by and hosted on G2.com.
Owner.com makes the onboarding process, support, and user experience so seemless and stress free. From our intial phone call to the launch of our website we were up and running with a professional website in days. The UX of our site is 10x better then what we had prior. No more bringing our customers away from our site to alternte ordering platforms or menus. The intergration of owner.com with Square is seemless and so helpful for our restaurant staff. All together a great system for any restaurant to implement and see their sales grow. Review collected by and hosted on G2.com.
The only two negative things I can say so far is that I wish owner.com business dashboard allow me to control our customer partipants as far as deleting from the email campiagns and the ability to update our google page tags. For the most part I am able to control a variety of things but this is where it lacks. We have a unique offering and some of the google tags that generate are not appliable. All and all a really amazing platform!! Review collected by and hosted on G2.com.
Owner.com has been pivotal in the overall operation of my business, the dedicate support team who we have 24-hour access to is there to help every step of the way. My Restaurant has had very clear reporting on the dashboard, which is really easy to understand, and it helps me understand which part of the business I need to focus on as a priority. The ease of implementation was also a win, as a business operator I need things like this to be easy and it was indeed just that. Review collected by and hosted on G2.com.
There are certain aspects of the platform that do need some work, specifically we have gift card sales, but the dollar amount does not go to the restaurant the gift card was physically used in, it goes to where the gift card was purchased and that can be a bit tough to reconcile at the end of the month. The guest contact feature is nice but there is no way to reply direct from the dashboard which I feel is a miss. Review collected by and hosted on G2.com.
I’ve been with Owner.com since November, and from the very start, I knew it was the right choice. The sales rep helped me right away, and after using another company with mixed results, I saw the potential in Owner.com’s platform.
In the first month, my sales were about the same as before, but I quickly realized I had way more tools at my disposal—collecting customer emails and phone numbers, running promotions, and having full control over my website to update specials, add pictures, and make modifications as needed.
By the second month, my online sales had increased by $2,000. By the third month, I was up $3,000 to $4,000 more, and within three months, I had generated between $4,000 to $6,000 more than the previous period. On top of that, I made over $3,000 in direct delivery orders through my website, saving me around 20% in third-party delivery fees—about $600 in savings!
Owner.com has been a game-changer for my business, and I highly recommend it. Their customer service is top-notch—just call, and they answer right away with the solutions you need, plus great follow-up if necessary. Review collected by and hosted on G2.com.
That I didn’t get it sooner !
One improvement I’d love to see is a clearer breakdown of delivery versus pickup orders in the dashboard. Currently, there’s no report that separates the two, making it harder to track performance and analyze trends. Having a report that distinguishes delivery from pickup orders would be really helpful for better insights and decision-making. Review collected by and hosted on G2.com.
An ecosystem for small business owners that want to become a big box chain. I love having a simple app for my customers that also has a built in reward system. It has a lightning checkout for my customers and best of all it has AI marketing campaigns Review collected by and hosted on G2.com.
Wish they can pair this into all one device (POS sytem) right now we are using clover. I wish we can put it in all one box Review collected by and hosted on G2.com.
