Oversight Pros and Cons

Long-time user of this software. We love that it allows us to audit 100% of our vendor invoices, travel, and ProCard expenses for a variety of scenarios and red flags that we can adjust as our risk tolerances and policies change. Whether we're recovering inappropriate or duplicate expenses after the fact, preventing a duplicate invoice before it pays out, or just noticing trends of behavior that don't line up with policy, this tool to help us find dollars and correct behaviors going forward in a way that directly impact our bottom line. Love that we can email through the tool and run reports on issues found over time. Review collected by and hosted on G2.com.

The tool would sometimes go down or not catch things as it was designed, and we'd have to do catch-up reviews later on. The company also seems focused on getting new customers and maintaining the product, while new features, product enhancements, and other new types of monitoring pitched to us by the Product team would sometimes never come to fruition or would be delayed multiple months or quarters. We would love to see more of the innovation that first got us hooked. Additionally, support on tickets for product modifications often seems slow. Review collected by and hosted on G2.com.

Oversight gives me assurance that I am auditing 100% of my company's expenditures population, using a risk-based approach. Implementation was quick and the tool as customizable to my control environment and industry specific risk. The tool is very intuitive and the Oversight team is very responsive to my requests for support. The tool integraated with my Company's SAP and Concur modules with ease. My team and others across the organization are utilizing the application to manage risk. We are utilzing the tool to manage risk on a real-time basis. Review collected by and hosted on G2.com.

We would like to see more modules other than expenditures. Review collected by and hosted on G2.com.

Having oversight is good when come to audit the expenses, it is more easy and convenient by comparing manual audit.

Having oversight can easy to see the diff exception listed in the dahsboard - easy for auditor to check Review collected by and hosted on G2.com.

1. the function of looking the manager attendee, it does not show accuracy for non english invoices like Chinese . Which always show a false alert adding additional work to auditor

2. the duplicate invoices flag out, it also not accurate especially for train 2 way tickets always flag as duplicate where in fact it is not duplicate Review collected by and hosted on G2.com.

reduce human error during audit and reduce time spend doing manual audit Review collected by and hosted on G2.com.

Cannot read language other than english accurately making it flagged expense falsely. Review collected by and hosted on G2.com.

- Quality of analytics, particuarlly related to duplicate invoices. This feature alone has shown a positive ROI.

- Ability to customize views and extract data for reporting.

- Help desk tickets are typically resolved in a timely manner.

- Ease of integration with SAP and Concur. Review collected by and hosted on G2.com.

- This has improved over the years, but we still see a lot of false positives that takes time to clear out.

- Frequenty turnover in our customer success team. Review collected by and hosted on G2.com.

The details given as to what was purchased Review collected by and hosted on G2.com.

I haven't found a downside at this time to Oversight Review collected by and hosted on G2.com.

Oversight continues to provide excellent customer service. We use it to catch expense reports with audit and compliance issues prior to paying. It catches areas that a human review would not be able to catch, as issues can span reports or vendors. It also allows us to catch potential duplicates before they occur between out of pocket and P-card spend. Implementation and daily use is user friendly and provides reporting for deep dives into data. Review collected by and hosted on G2.com.

It would be ideal if the emails or communication posted in as a comment on the Concur expense report for a better audit trail. Review collected by and hosted on G2.com.

Automated expense audit

Ability to email and track all correspondence directly in the tool

Allows for both pre-pay and post pay audit

Helps prevent "needle in a haystack" audting

Allows Auditor to focus on items that most need reviewing

Tracks spend and repeat offender patterns

OCR capability

Dedicated Success Manager Review collected by and hosted on G2.com.

False positives can slow down the Auditor's time

OCR has room for improvement Review collected by and hosted on G2.com.

Our customer service rep is always helpful and has great ideas for implementing solutions to facilitate more productive work strategies. Review collected by and hosted on G2.com.

I can't really think of much here! Any time we've had an issue arise we've always had plenty of support in resolution. Review collected by and hosted on G2.com.

Great system for detecting duplicate expenses in prepayment Review collected by and hosted on G2.com.

It's not to customize the system, and it can be slow to open receipts Review collected by and hosted on G2.com.