Oversight Pros and Cons

Easy to understand , very details with all infomation. Review collected by and hosted on G2.com.

The email template are confusing and the OCR could not capture accurately Review collected by and hosted on G2.com.

The support provided by the Client Service Manager Review collected by and hosted on G2.com.

The tool performance, at times slow and does "time out". Review collected by and hosted on G2.com.

I like the visibility accross different expense reports and timeframes. Review collected by and hosted on G2.com.

Working exceptions is a necessary part of the process, but it is a heavy lift. Review collected by and hosted on G2.com.

identifies duplicate entries, discrepancies in amounts, and ensures that they are rectified prior to processing. Review collected by and hosted on G2.com.

Oversight cannot recognize the special character (chinese word) Example :receipt date on the receipt. Review collected by and hosted on G2.com.

The platform offers different insights focused on the risk levels wich is great from a complicance standpoint. Also provides a good customer service with the excecutive assigned to our company Review collected by and hosted on G2.com.

The performance issues are frequently so it could be a bit annoying Review collected by and hosted on G2.com.

The oversight team is invested in making the tool applicable to our business model. They listen to how we use the tool, what insights are valuable and which are not. We work collaboratively to find a solution that works best for our business needs. The onsite visits are particularly valuable, getting to run through case studies and see the new products rolling out as well as meeting the team has made our partnership stronger. Review collected by and hosted on G2.com.

As with every solution on the market, development and innovation takes time. There have been a few suggestions that my team has made where the answer was, “we don’t have that capability yet, but it’s coming soon.” It’s great to hear that their direction is running parallel with our needs, we just have to be patient. Review collected by and hosted on G2.com.

The Oversight tool gives targeted exceptions to review based on user specifications, rather than random auditing. As time goes on, the user makes modifications to the system to allow the system to generate better results (e.g. less noise). I like with the new upgrade where you can see the receipt right within Oversight, rather than having to open Concur and find the expense report to review. This makes the review go much faster, especially for the more low risk items. It is helpful to be able to drill into exceptions by person to see if there are patterns. It is also helpful to e-mail directly from the system and receive the e-mails back into the system. This makes tracking e-mails and outstanding questions easy (and all of this is logged within the system). The customer service is excellent - very responsive and helpful. Stephanie is the best!! Review collected by and hosted on G2.com.

I would like to see the software only trigger one insight, rather than one item showing up in multiple insights. I know this is something Oversight is working on. Review collected by and hosted on G2.com.

The ease of use for this program has allowed the time to Audit to be cut in half. We have the ability to see images and contact our clients within the software. Great tool to use. Review collected by and hosted on G2.com.

I dont like the time it takes between receiving an outside email and the refresh rate that comes with waiting for it to load in the programmed software. The refresh rate has been difficult when writing notes and it pauses for moments and I must re-enter my data in after it refreshes. Review collected by and hosted on G2.com.