Their willingness to coach and help through any number of situations. They can often know about things before anyone else, so it really allows for us to get in front of situations and prevent any bad happening before it does. Review collected by and hosted on G2.com.
We sometimes receives false alerts, like when a load is at a delivery site, a light alert may be pinged against us. We have seen redzone stops in error also. If you look at the time stamps of the stops it will actually be in the rational transit of the load with no stop at all. Review collected by and hosted on G2.com.
99 out of 100 Total Reviews for Overhaul
Overall Review Sentiment for Overhaul
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Overhaul is an easy to use, intuitive platform that provides real time tracking information on subject shipments. The website makes it easy to find the current status on any shipment being tracked. Their customer support team is available 24/7/365 to monitor shipments and follow up on security alerts when necessary. Review collected by and hosted on G2.com.
Overhaul has a great product and support team behind it, however I have found the level of quality between each support office varies. Overhaul has recently expanded into some new territories adding support teams, however it seems these teams may not be quite as up to speed on all the proper procedures as some of the older offices. Review collected by and hosted on G2.com.
It´s a device easy to use, giving you important alerts in every step of the way, in case the truck stops you receive important notifications so you can allign it with your secrity department.
It was easy to use and track on the load
The team had a call with us in order to understand the proccess of use and application. Definetely the best part of the service is the people, they are really kind, attentive, the sense of urgent is on top, we arranged the details of the service one day before and they helped us to get this shipped asap, they established excellent level of communication with us and the team.
Competitive prices vs what do you get for. Review collected by and hosted on G2.com.
we were pretty happy of the service provided, we don´t have any bad feedbak. Review collected by and hosted on G2.com.
24/7 assisstance. I feel a sense of safety and security on every one of my shipments each time a tracking device is placed. The Over-Haul team is so easy to work with and made the set up and implementation of the program simple. There are so many great features on their portal that I can use to report back to my customer at any given time of day such as KPI metrics, tracking and devices on hand. Review collected by and hosted on G2.com.
There is nothing I dislike about the Overhaul program Review collected by and hosted on G2.com.
Overhaul makes it easy to keep track of our customer's shipments and it is nice to have a partner that is very concerned with the security and safety of their products. Their website tracking is very helpful in my day to day activities in helping to manage our client's business. Review collected by and hosted on G2.com.
There can be a breaking in period for new processes and people but Overhaul is always professional in trying to resolve our problems as efficiently as possible. Review collected by and hosted on G2.com.
Excellent communication and support from their assigned Customer Success Manager to the customer account that I support. Great visibility monitoring utilizing GPS and their teams monitoring. Review collected by and hosted on G2.com.
Web portal is easy to use only when near a computer. When traveling and only have access to your cellphone, I am unable to view site/data sufficiently their GPS tracking nor add any attachments from cellphone. Highly recommend an app is developed to support cell phone usage.
When creating overhaul load ID's, if new trucking company and/or drivers are utilized, I am unable to add that information myself and have to wait on Overhaul to action this on my behalf. This should be an easy enough feature for external user to complete. Review collected by and hosted on G2.com.
How accurate is with the times provided, the real time possibility to track drivers, the support when something happens is really great, has all the options needed in an easy way to work on. Review collected by and hosted on G2.com.
In general my experience has been great, but I think thay can improve the interfase for something more easy to use. Review collected by and hosted on G2.com.
Overhaul is a top-notch provider in the transportation logistics sector. Their innovative tracking systems and robust security measures make them a standout choice for any company looking to optimize their logistics operations. Their customer success team is exceptional. The team is responsive, knowledgeable, and genuinely dedicated to addressing our needs and concerns. They offer tailored solutions that fit our specific requirements and are always willing to go the extra mile to ensure our satisfaction. I highly recommend them to anyone needing reliable and secure logistics tracking solutions. Review collected by and hosted on G2.com.
The Research and Development team has been slow at developing and deploying machine learning and artificial intelligence. Review collected by and hosted on G2.com.
Responsiveness of the team when issues come up or questions need to be answered. Very easy to get a device assigned to a load. Review collected by and hosted on G2.com.
Difficult to keep track of devices after the trip has been completed, to make sure they get returned to the service center before being marked as lost. Review collected by and hosted on G2.com.
Their solutions are depthful and interconnected. They allow us to monitor our shipments, maintain contact with the drivers, and coordinate with law enforcement. Their suggested practices help us manage the security on highly valuable, important products that also help to assure the safest of products for the patients we serve. Review collected by and hosted on G2.com.
While a great tool, it does require a great deal of coordinatation, but that is alwasy going to be the issue with such a large, complex supply chain as ours. Review collected by and hosted on G2.com.
Well documented for each of the shipment with tracking technology implemented, all shipments became transparent through transit. 24/7 customer services monitoring if any irregular activities and is able to resolve and keep eye on each of the shipments. Adding new technology to tune and improve security Review collected by and hosted on G2.com.
in case of short notice to add route/info to the tablet, it rely on Overhual team to add instead of users / admin. This might delay operation as entire operations has to wait until info updated into system. Review collected by and hosted on G2.com.
