--- title: Overhaul Reviews meta_title: 'Overhaul Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 162 reviews by the users' company size, role or industry to find out how Overhaul works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 162 scale: '5' date_modified: '2026-07-12' parent_category: name: Supply Chain Management url: https://www.g2.com/categories/supply-chain-management --- # Overhaul Reviews **Vendor:** Overhaul **Category:** [Supply Chain Visibility Software](https://www.g2.com/categories/supply-chain-visibility) **Average Rating:** 4.6/5.0 **Total Reviews:** 162 ## About Overhaul Overhaul is a global supply chain risk management platform that helps organizations see, protect, and control their entire supply chain. Built for high-consequence, high-value, and time-sensitive cargo, the platform delivers real-time visibility combined with predictive risk intelligence and active intervention capabilities to help prevent disruptions before they occur. Unlike traditional visibility tools that focus on tracking shipments, Overhaul is designed to change the way companies manage risk in transit. It enables teams to move from reactive response to proactive prevention by continuously identifying and mitigating threats across every shipment, asset, and SKU. The platform unifies end-to-end shipment visibility, risk monitoring, compliance management, and response operations into a single system that supports global supply chains operating across trucking, ocean, air, and rail. Customers gain a real-time, multimodal view of their cargo, enriched with intelligence that highlights risks such as theft, tampering, fraud, double brokering, delays, temperature excursions, and non-compliance. Overhaul is built around five core capabilities: Prevent cargo theft & tampering through real-time monitoring, route deviation detection, and rapid intervention support Eliminate fraud & double brokering using carrier verification, risk scoring, and proactive alerts Protect cold chain quality & compliance with automated temperature monitoring and configurable thresholds Gain end-to-end visibility across every asset with SKU-level, multimodal tracking and intelligent ETAs Reduce insurance exposure and costs through data-driven risk reduction and improved underwriting confidence A key differentiator is Overhaul’s 24/7 Global Security Operations Center (GSOC), which combines advanced technology with human expertise to enable real-time response, escalation, and asset recovery when incidents occur. This active operational layer ensures customers are not only alerted to risk, but supported in resolving it. Overhaul is device-agnostic and highly configurable, allowing organizations to integrate multiple data sources, telematics providers, and IoT devices into a single risk and visibility layer without locking into a proprietary hardware ecosystem. Industries served include life sciences, pharmaceuticals, electronics, manufacturing, food & beverage, automotive, retail, AI hardware, and logistics service providers (LSPs) - particularly organizations that require strong control over complex, global supply chains. ## Overhaul Pros & Cons **What users like:** - Users value the **ease of use** of Overhaul, highlighting its seamless operations and user-friendly features for tracking shipments. (9 reviews) - Users commend Overhaul for their **exceptional customer support** , consistently delivering quick resolutions and outstanding service. (8 reviews) - Users value the **proactive support** of Overhaul, enhancing supply chain visibility and timely issue resolution. (8 reviews) - Users value Overhaul's **real-time tracking updates** and tailored solutions, enhancing security and operational visibility for shipments. (7 reviews) - Users commend Overhaul's **real-time monitoring** , which enhances shipment visibility and significantly improves operational efficiency. (5 reviews) - Users appreciate Overhaul's **outstanding customer support** , making issue resolution smooth and enhancing overall satisfaction. (4 reviews) - Users value the **extremely helpful support team** of Overhaul, enhancing their operational efficiency and confidence in service. (4 reviews) - Users praise the **user-friendly visibility** of Overhaul, highlighting seamless integration and excellent customer support. (4 reviews) - Analytics (3 reviews) - Communication (3 reviews) **What users dislike:** - Users find the **complex setup** process for Overhaul to be less user-friendly, challenging for first-time users. (2 reviews) - Users express concerns about **inefficiency** due to slow interdepartmental communication and delays in the replenishment process. (2 reviews) - Users find **integration issues** with older systems challenging, despite excellent support from Overhaul's team. (2 reviews) - Users report **tracking issues** with Overhaul, including inaccurate alerts and devices not pinging during uploads. (2 reviews) - Users face frequent **update issues** with Overhaul, leading to lost access and frustrating support interactions. (2 reviews) - Connection Issues (1 reviews) - Data Management Issues (1 reviews) - Difficult Usability (1 reviews) - Driver Compliance (1 reviews) - Filtering Issues (1 reviews) ## Overhaul Reviews ### 1. Great Hardware Integration, Needs Better Metrics Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Overhaul?** Ability to layer hardware security tools into a software space. **What do you dislike about Overhaul?** Would like more control of metrics/reporting. **What problems is Overhaul solving and how is that benefiting you?** Overhaul makes it possible to support our customers with the security needs they expect. This benefits our ability provided exceeding customer value. **Official Response from Georgina Farrelly:** > Thank you for the 5-star review! We’re glad to hear our platform’s hardware integration is helping you deliver the security and value your customers expect. We appreciate your feedback on metrics and reporting - our team is exploring ways to give users more flexibility and control in this area. ### 2. Tremendous Support through uncertainty **Rating:** 5.0/5.0 stars **Reviewed by:** Pulkit A. | Global Logistics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Overhaul?** Apart from the great set of products, many of them industry first, Overhaul has a great support team which enable easy implementation and insights **What do you dislike about Overhaul?** An opportunity of improvement is in the fulfilment lead times of the GPS devices **What problems is Overhaul solving and how is that benefiting you?** Overhaul is providing us visibility of our shipments across the country and ensuring compliance to all agreed upon security measures **Official Response from Olivia Perry:** > We're glad to hear that you've had a great user experience with Overhaul and that our support has been prompt and personalized to your business needs. We appreciate your feedback on the fulfillment lead times for GPS devices and will work to improve in this area.Thank you for sharing your experience! ### 3. Quick help with all concerns **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel A. | Security manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Overhaul?** Ash Budd and Lisa Goff are always quick to respond to all of my questions, they are thorough and make you comfortable with all of the training **What do you dislike about Overhaul?** Overhaul email alerts being sent when the Overhaul ID is not associated with my customers **What problems is Overhaul solving and how is that benefiting you?** Tracking high value loads for tech cusotmer **Official Response from Brittany Harmon:** > Thanks, Manuel. Great to hear that Ash and Lisa have been responsive and made the training process more comfortable. We appreciate your note about the email alerts and will be sure to review that. Thanks again for sharing your experience. ### 4. Outstanding Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Overhaul?** There team is extremely helpful and go above and beyond. **What do you dislike about Overhaul?** the tablets have a hard time inputting data especially if Wifi is not very strong. It has gotten better. **What problems is Overhaul solving and how is that benefiting you?** Before Overhaul, it was hard to know where shipments were, whether they were safe, and what issues were forming until it was too late **Official Response from Georgina Farrelly:** > Thanks for taking the time to share your feedback. We’re glad our team’s support has been helpful, and we appreciate you pointing out the tablet issues in low-WiFi areas - we’re continuing to improve that experience. Your input helps us get better, and we’re grateful you’re seeing clearer visibility and safety in your shipments with Overhaul. ### 5. Outstanding Support and Communication, No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** 溢鸣 . | Asst. Logistics Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Overhaul?** Effective communication and very supportive. **What do you dislike about Overhaul?** There is nothing that I dislike at the moment. **What problems is Overhaul solving and how is that benefiting you?** Ensuring product security throughout the entire chain from the departure to the final destination. **Official Response from Georgina Farrelly:** > Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’ve had a great experience with our team’s communication and support. Ensuring product security and visibility across your entire supply chain is at the heart of what we do, and it’s wonderful to know that our efforts are making an impact for you. We appreciate your trust in Overhaul and look forward to continuing to support your success! ### 6. Arvato EMG /Microsoft **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Overhaul?** the ability to stay organized and deliver high quality results on time . **What do you dislike about Overhaul?** Honestly, there isn't much to dislike, but if I had to choose something, I'd say that sometimes communication between departments can be a bit slow. **What problems is Overhaul solving and how is that benefiting you?** providing Escor for our loads and monitoring our high value loads **Official Response from Georgina Farrelly:** > Thank you for sharing your feedback! We're glad Overhaul helps you stay organized and deliver high-quality results, and we appreciate your note about occasional communication slowdowns - we’re always working to improve. It’s great to hear that our Escort services and high-value load monitoring are supporting your operations, and we’re grateful to have you as a partner. ### 7. Overhaul Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn A. | Sr. Manager QSHE, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Overhaul?** User friendly, quick responsivness. Able to adapt to our everychanging requests and needs **What do you dislike about Overhaul?** GPS accuracy at times in low cell coverage. **What problems is Overhaul solving and how is that benefiting you?** always working with us to cater our needs such as notification escalation. **Official Response from Brittany Harmon:** > Thanks for the thoughtful feedback, Shawn. We're glad the platform's flexibility and responsiveness have been helpful in meeting your evolving needs. We appreciate the note on GPS accuracy in low-coverage areas and are always looking at ways to improve. Great to hear notification escalation has been valuable to your team. ### 8. Our experience with Overhaul has been excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Overhaul?** We've been provided with just the right customized solution, insights and level of support throughout the relationship and couldn't be more pleased. It feels like we have a dedicated support team anticipating and overseeing our needs, responsive to our requests and providing a high level of service and training at all times. **What do you dislike about Overhaul?** We would like to see more emphasis on tweaking our program to get the most useful responses and trend reporting possible. **What problems is Overhaul solving and how is that benefiting you?** Providing real-time monitoring of our load positions to ensure they are where we expect them to be at all times and alerting us to deviations or concerns immediately when they occur. **Official Response from Brittany Harmon:** > Thank you for the kind feedback. We’re so glad the team’s support, training, and customized approach have made a positive impact. Your note about improving program flexibility and trend reporting is appreciated. We’ll absolutely take that into consideration as we continue to evolve the experience. ### 9. Proactive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Overhaul?** The tracking system that provides alerts for us in the event any alarms are raised. **What do you dislike about Overhaul?** Having to turn the devices ON an hour before. **What problems is Overhaul solving and how is that benefiting you?** The problem of having to deal with having no visibility of our loads as they travel. Having Overhaul prepares us for the What ifs and puts us in the best position to be in if a theft occurs. **Official Response from Olivia Perry:** > Thank you for your feedback. We're pleased to hear that our tracking system is valuable to you. We understand the inconvenience of having to turn the devices on an hour before, and we are actively exploring ways to streamline this process for our customers. ### 10. Overhaul: A Game Changer in Supply Chain Security **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Overhaul?** Overhaul's user-friendly interface enables our team to effortlessly monitor all aspects of logistics. Moreover, the team is always prompt in responding and offers great assistance. They resolve issues rapidly and consistently go the extra mile. **What do you dislike about Overhaul?** As of now, everything has met or exceeded our expectations; there's nothing to dislike **What problems is Overhaul solving and how is that benefiting you?** By providing real-time data, Overhaul helps us optimize our operational decisions and reduce delays **Official Response from Brittany Harmon:** > Love hearing this! Thanks for the thoughtful review. It's great to know the interface is making things easier and that our team's quick responses are making a difference. Let us know if there's ever more we can do. ### 11. Fast APAC Support, But Language Barrier Remains a Challenge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Overhaul?** APAC region has the quickest response and feedback on the alert response. **What do you dislike about Overhaul?** Language barrier is a challenge for emerging markets, especially for Indian and Vietnam. **What problems is Overhaul solving and how is that benefiting you?** Supply Chain security alert and deviation monitoring. **Official Response from Georgina Farrelly:** > Thank you for the 5-star review and for recognizing our fast APAC support! We’re glad to hear our quick response times are helping with your supply chain security and alert monitoring. We also appreciate your feedback on language barriers - we’re working to improve communication and localization to better support all regions, including India and Vietnam. ### 12. In overall, I'm satisfied with the services of Overhaul. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Overhaul?** Via the platform, I can visualize the end-to-end process of shipment transportation **What do you dislike about Overhaul?** Sometimes, the system has trigger some falts alert **What problems is Overhaul solving and how is that benefiting you?** There are so many benifits that Overhaul bring to my work and my company, can list one of that is the visualization of the shipment from the time shipment attached GPS until deliver to end customer. **Official Response from Brittany Harmon:** > Appreciate you sharing your experience. We're glad the shipment visualization features are helping streamline your process and provide clarity from start to finish. We’ll keep working to improve the system and reduce any false alerts. We're here whenever you need us. ### 13. OVH track & trace review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2025 **What do you like best about Overhaul?** OverHaul provides a professional Track & Trace solution that gives us accurate, real-time shipment information. The interface is also user-friendly. **What do you dislike about Overhaul?** In some cases the reports can be intermittent or not continuous. It would be even better if OverHaul could enhance this aspect. **What problems is Overhaul solving and how is that benefiting you?** OverHaul helps me accurately manage the location and position of each shipment. It provides alerts when shipments are at risk, enabling me to make timely decisions to ensure lead time and maintain security. **Official Response from Brittany Harmon:** > Appreciate you taking the time to share this. It’s great to hear the platform and real-time insights are helping you manage shipments more confidently. We’re always working to improve the reporting experience and will keep that feedback in mind. Glad to support your operations. ### 14. Overhaul - helping keep freight secure **Rating:** 4.0/5.0 stars **Reviewed by:** Sam G. | Manager, Transportation Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Overhaul?** Overhaul is an easy to use, intuitive platform that provides real time tracking information on subject shipments. The website makes it easy to find the current status on any shipment being tracked. Their customer support team is available 24/7/365 to monitor shipments and follow up on security alerts when necessary. **What do you dislike about Overhaul?** Overhaul has a great product and support team behind it, however I have found the level of quality between each support office varies. Overhaul has recently expanded into some new territories adding support teams, however it seems these teams may not be quite as up to speed on all the proper procedures as some of the older offices. **What problems is Overhaul solving and how is that benefiting you?** Overhaul gives us real time visiblity into our supply chain operations by providing us on-demand 24/7 tracking. Additionally, Overhaul is providing security for the supply chain in ensuring that these trucks make it to their intended destination safely, and following up when alerts indicate it may not be. **Official Response from Olivia Perry:** > We're thrilled to hear that you find our platform intuitive and our customer support team responsive. We apologize for any inconsistency in the support quality and are working to address this issue. Our goal is to continue providing real-time visibility and security for your supply chain operations. ### 15. GARMIN AND CEVA EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** maria fernanda s. | OPERATIOS SUPERVISOR FOR MEXICO STATION, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Overhaul?** It´s a device easy to use, giving you important alerts in every step of the way, in case the truck stops you receive important notifications so you can allign it with your secrity department. It was easy to use and track on the load The team had a call with us in order to understand the proccess of use and application. Definetely the best part of the service is the people, they are really kind, attentive, the sense of urgent is on top, we arranged the details of the service one day before and they helped us to get this shipped asap, they established excellent level of communication with us and the team. Competitive prices vs what do you get for. **What do you dislike about Overhaul?** we were pretty happy of the service provided, we don´t have any bad feedbak. **What problems is Overhaul solving and how is that benefiting you?** security of the products as well as give to our client the opportunity to track the load, no incidents on the operation side since the cost of the invoice of the goods is located as a high value items. **Official Response from Olivia Perry:** > Thank you for your feedback! We will continue to work on providing exceptional customer service. ### 16. Satisfactory **Rating:** 5.0/5.0 stars **Reviewed by:** Lucila Daniela D. | International trade specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Overhaul?** The platform is excellent and the service is continuous. **What do you dislike about Overhaul?** The generation of unresolved emails, I recommend finding opportunities to connect and provide a solution. **What problems is Overhaul solving and how is that benefiting you?** Improve the safety KPI. **Official Response from Brittany Harmon:** > Thank you, Lucila. We’re glad to hear the platform and ongoing service have met your expectations and that it’s helping improve safety KPIs. We also appreciate your feedback on email resolution and will look for ways to strengthen follow-through. Always grateful for insights like this. ### 17. Eyes everywhere! **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie P. | Sales Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Overhaul?** After having worked with Overhaul for over a year now I have so many things that I like about them. 24/7 assistance, timely communication, if any shipment status is ever in question the Overhaul team will update our security team immediately. All my contacts are so friendly and willing to jump in and assist with any need or question. Setting up the customers, monitoring on the platform and making changes to the program is so easy to do! **What do you dislike about Overhaul?** I dislike the fact that not all of my customers are on Overhaul---- yet! **What problems is Overhaul solving and how is that benefiting you?** How to track my prepaid customers collect shipments that we do not have visibility to- this gives me visibility to the volume they are shipping and how I can get a better forecast of when this freight eventually flips to Prepaid. Overhaul has also helped with a pooling and LTL new set up for one of my customers. The team is quick to offer solutions and implementation is fast! **Official Response from Olivia Perry:** > We're thrilled to hear that you find peace of mind with our 24/7 assistance and tracking devices. It's great to know that our portal's features are helping you report back to your customers effectively. ### 18. Great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Overhaul?** The team has been great to work with and are very responsive. Overhaul supplies me with data that i can leverage to help support and improve our business. It has been a wonderful partnership. **What do you dislike about Overhaul?** There are some times where some processes can be elevated or improved / fixed however overall, there is nothing i truly dislike. **What problems is Overhaul solving and how is that benefiting you?** Keeping our products / shipments secure **Official Response from Olivia Perry:** > We're thrilled to hear that you have had a great experience working with our team and find our data valuable for your business. We appreciate your feedback on areas for improvement and will work to enhance our processes. Thank you for sharing your positive experience with Overhaul! ### 19. Excellent support from Overhaul **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Overhaul?** Promptness and professionalism, have been getting great support and prompt assistance whenever I had to interact with overhaul team , especially Tracy has been proactive and proficient in handling the processess. She is always enthusiastic and ready to help in finding solutions to a problem. **What do you dislike about Overhaul?** None observed so far , they have always be helpful **What problems is Overhaul solving and how is that benefiting you?** GPS devices and shipment monitoring **Official Response from Brittany Harmon:** > Thanks so much for the kind words. We’re delighted to hear that Tracy’s support and proactive approach have stood out. It's great to know the team has been helpful and that the GPS monitoring is meeting your needs. Really appreciate you taking the time to share this. ### 20. Overhaul experience **Rating:** 4.0/5.0 stars **Reviewed by:** Joe W. | Compliance and Safety Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Overhaul?** Direct customer support to our team..... **What do you dislike about Overhaul?** Limitations on GPS technology, large geofence, need more concealed GPS options **What problems is Overhaul solving and how is that benefiting you?** Cargo theft and attempted theft over the road. **Official Response from Brittany Harmon:** > Thanks for the review, Joe. We're glad the direct support has been valuable to your team and that Overhaul is helping address cargo theft risks. We appreciate the note on GPS limitations and are always exploring ways to enhance both coverage and concealment options. Let us know if we can support further. ### 21. AMD support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Traffic, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Overhaul?** Great support from Ash, and the Support team. **What do you dislike about Overhaul?** Nothing to add at current time.......... **What problems is Overhaul solving and how is that benefiting you?** Tracking of high value company product **Official Response from Brittany Harmon:** > Thanks, Mike. Really glad to hear Ash and the support team have been helpful. We appreciate the trust you place in us for such critical shipments. ### 22. Highly responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Overhaul?** Quick to respond to urgent needs on a short term notice **What do you dislike about Overhaul?** I don't have any dislikes with Overhaul. **What problems is Overhaul solving and how is that benefiting you?** Securing product from point of disposition to point of destruct **Official Response from Georgina Farrelly:** > We're delighted to hear that our quick response time has been beneficial for you. Thank you for your positive feedback! ### 23. it is good service and trcking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Overhaul?** they are working 24 hrs to track and give any alert **What do you dislike about Overhaul?** some times when they open tickets we received severals emails **What problems is Overhaul solving and how is that benefiting you?** new mirror account onboarding with truck companies **Official Response from Georgina Farrelly:** > We're thrilled that you find our 24-hour tracking and alert system valuable. We apologize for any inconvenience caused by multiple emails and are committed to improving our communication process. Thank you for bringing this to our attention. ### 24. Impressive Technology **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie T. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Overhaul?** Overhaul makes it easy to keep track of our customer's shipments and it is nice to have a partner that is very concerned with the security and safety of their products. Their website tracking is very helpful in my day to day activities in helping to manage our client's business. **What do you dislike about Overhaul?** There can be a breaking in period for new processes and people but Overhaul is always professional in trying to resolve our problems as efficiently as possible. **Recommendations to others considering Overhaul:** I highly recommend Overhaul and their services to anyone who has a need for securing theirs or their customer's products. Overhaul is a wonderful company filled with knowledgeable and courteous employees. It is a joy to work with them. **What problems is Overhaul solving and how is that benefiting you?** Overhaul is providing visibility and security for our customer's shipments. It is like having another team supporting us at our own company and that is a great thing! **Official Response from Amy Shortman:** > Thank you for taking the time to leave a 5-star review. We are thrilled to hear about your positive experiences with our team and the value our solutions add. ### 25. Great Service & Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Overhaul?** Excellent communication and support from their assigned Customer Success Manager to the customer account that I support. Great visibility monitoring utilizing GPS and their teams monitoring. **What do you dislike about Overhaul?** Web portal is easy to use only when near a computer. When traveling and only have access to your cellphone, I am unable to view site/data sufficiently their GPS tracking nor add any attachments from cellphone. Highly recommend an app is developed to support cell phone usage. When creating overhaul load ID's, if new trucking company and/or drivers are utilized, I am unable to add that information myself and have to wait on Overhaul to action this on my behalf. This should be an easy enough feature for external user to complete. **What problems is Overhaul solving and how is that benefiting you?** Overaul provides visibility required for high valued shipments that require extra visibility and support from pickup to delivery. **Official Response from Olivia Perry:** > Thank you for your feedback. We would be happy to review how to add drivers/carriers when creating shipments. Please contact your CSM so we can assist. ### 26. Trustful and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Lizth B. | Team Lead, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Overhaul?** How accurate is with the times provided, the real time possibility to track drivers, the support when something happens is really great, has all the options needed in an easy way to work on. **What do you dislike about Overhaul?** In general my experience has been great, but I think thay can improve the interfase for something more easy to use. **What problems is Overhaul solving and how is that benefiting you?** real time visibility on high vaue loads. **Official Response from Olivia Perry:** > We're glad to hear that you find Overhaul easy to use and trustful. We appreciate your feedback on the interface and will take it into consideration for future improvements. ### 27. Overhaul an Excellent Security Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Overhaul?** Overhaul is a top-notch provider in the transportation logistics sector. Their innovative tracking systems and robust security measures make them a standout choice for any company looking to optimize their logistics operations. Their customer success team is exceptional. The team is responsive, knowledgeable, and genuinely dedicated to addressing our needs and concerns. They offer tailored solutions that fit our specific requirements and are always willing to go the extra mile to ensure our satisfaction. I highly recommend them to anyone needing reliable and secure logistics tracking solutions. **What do you dislike about Overhaul?** The Research and Development team has been slow at developing and deploying machine learning and artificial intelligence. **What problems is Overhaul solving and how is that benefiting you?** Provides security oversight/visibility for high-value shipments. **Official Response from Olivia Perry:** > We are thrilled to hear that you find our tracking systems and security measures to be top-notch. Our customer success team is dedicated to providing tailored solutions and going the extra mile for our clients. Thank you for recommending us! ### 28. Reliable partner for GPS tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Brian S. | Global Logistics and Materials Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Overhaul?** Responsiveness of the team when issues come up or questions need to be answered. Very easy to get a device assigned to a load. **What do you dislike about Overhaul?** Difficult to keep track of devices after the trip has been completed, to make sure they get returned to the service center before being marked as lost. **What problems is Overhaul solving and how is that benefiting you?** We need real-time location tracking of our shipments and Overhaul makes it easy to see everything moving in the network. ### 29. I've found the Overhaul app to be extremely easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Rebekah G. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Overhaul?** The part I like best about Overhaul is the fact that you can scan the GPS barcodes instead of having to type in the whole number. It saves a lot of time! **What do you dislike about Overhaul?** One thing I don't like about Overhaul is that I have to go in and manually change the dates for the GPS units on Fridays so they're set to the correct date for the following Sunday/Monday. **What problems is Overhaul solving and how is that benefiting you?** Overhaul makes it easy to set up the GPS units for us. **Official Response from Olivia Perry:** > We're glad to hear that you find the app easy to use and that the GPS barcode scanning feature is saving you time! ### 30. Good tracking devices for real time monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Overhaul?** I like being able to use the website to watch my shipments moving in real time. The staff is friendly and always helpful when we have any questions or concerns. **What do you dislike about Overhaul?** It is a process to create a shipment every day. It would be nice to have templates that can be saved and selected for daily use. **What problems is Overhaul solving and how is that benefiting you?** It's an added layer of security to ensure that our customer is happy that there is real time monitoring of their shipments. **Official Response from Olivia Perry:** > We're glad to hear that you enjoy using our website for real-time monitoring and that our staff has been helpful. We appreciate your feedback about the shipment creation process and will take it into consideration for future improvements. ### 31. Evaluate as a user of Overhaul devices **Rating:** 4.0/5.0 stars **Reviewed by:** Tuan T. | Security, Safety and Operation Resilience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Overhaul?** The accurate of the track and trace in most of the time **What do you dislike about Overhaul?** I'm have no anything to dislike about the Overhaul **What problems is Overhaul solving and how is that benefiting you?** Track and Trace the status of the shipment, it is very important to us to know exactly what happened with our cargo during transportation **Official Response from Olivia Perry:** > We're glad to hear that you find our track and trace feature accurate and reliable. Thank you for your positive feedback! ### 32. Inbound Blue Tooth Device Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky H. | Inbound Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Overhaul?** Very caring and host the meeting on weekly basis **What do you dislike about Overhaul?** hope the entire overseas process can be faster **What problems is Overhaul solving and how is that benefiting you?** Working with OH team to implement the blue tooth device to secure our company inbound shipments. Hope this can reduce the lost/ thieft cases **Official Response from Olivia Perry:** > We are glad to hear that you appreciate our team's care and regular meetings. We understand your concern about the overseas process and are constantly working to improve efficiency. Thank you for sharing your feedback with us. ### 33. Good platform for monitoring of the devices **Rating:** 4.0/5.0 stars **Reviewed by:** Zoran S. | Site Security Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Overhaul?** User friendly platform for monitoring and control of the devices **What do you dislike about Overhaul?** Geo-fence mapping on the map and alerts control and modifications **What problems is Overhaul solving and how is that benefiting you?** Realy good support from the support team and engineers **Official Response from Olivia Perry:** > Thank you for your feedback on the geo-fence mapping and alerts control. We'll take this into consideration for future improvements. ### 34. Great experience with Overhaul **Rating:** 4.5/5.0 stars **Reviewed by:** Tony J. | Key Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Overhaul?** Visibility Local authority contacts Great customer service Easy to use & integration **What do you dislike about Overhaul?** None, had no issue with Overhaul for the past 1.5 years. **What problems is Overhaul solving and how is that benefiting you?** Security issue in Mexico & insurance requires Overhaul. **Official Response from Olivia Perry:** > We're thrilled to hear that you had a great experience with Overhaul! We're glad to have been able to provide a seamless experience for the past 1.5 years. ### 35. When we're up we're up, when we're down we're down **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Overhaul?** Never have to worry about stock, they have different devices and can always fulfill with something. Devices are easy to use and train on. **What do you dislike about Overhaul?** Issues can be tough to get diagnosis on. Sometimes explainations seem to lack a resolution. **What problems is Overhaul solving and how is that benefiting you?** Overhaul makes end to end visibility possible without having to depend on personal communication devices. **Official Response from Olivia Perry:** > We're glad to hear that you find our range of devices and stock availability helpful. We understand the importance of easy-to-use devices and will continue to focus on providing clear and effective training resources. ### 36. Need a security solution? Call Overhaul. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Overhaul?** I appreciate the outstanding customer user experience, ease of device usage. Overhaul is a very effective security technology solution. **What do you dislike about Overhaul?** The cost of short (local) repeat shipment transfers is a bit pricey. **What problems is Overhaul solving and how is that benefiting you?** An alternative solution to expensive / cost prohibitive physical security escorts. **Official Response from Olivia Perry:** > We're glad to hear that you appreciate our outstanding customer user experience and the ease of device usage. We strive to provide effective security technology solutions. ### 37. Exceptional customer service and support from the team at Overhaul **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Overhaul?** Overhaul is diligent on tracking all containers and provides irregular report on transit not only on timely manner but sometime ahead of time **What do you dislike about Overhaul?** nothing to dislike at the moment, the service is sastified **What problems is Overhaul solving and how is that benefiting you?** Overhaul provided me the container location upon my request and it proves that what showed in carrier website was incorrect. In that way, I could go back to challenge the carrier & pushed them to locate the container and delivery to meet the arrival request. **Official Response from Olivia Perry:** > We are thrilled to hear that you had an exceptional experience with our team! Thank you for your kind words and for choosing Overhaul for your container tracking needs. ### 38. Very helpful customer reps Latosha Brooks and Carlina Peltier. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Overhaul?** Pretty easy to navigate for the most part. **What do you dislike about Overhaul?** We have historically had access to the devices report rate settings without needing the device to be on an active shipment. Having that access would greatly allow us to be certain the correct reporting rates are set along with the flexablilty to modify them to prevent device failure at locations that we have that are located in signal challenged locations. **What problems is Overhaul solving and how is that benefiting you?** Having photographic record of the tractor and trailers that we track. **Official Response from Olivia Perry:** > Thank you for recognizing the helpful support provided by Latosha and Carlina. We're pleased to hear that you find our platform easy to navigate. We understand the importance of accessing device report rate settings and will explore ways to enhance this feature for your convenience. Your feedback is valuable to us as we strive to meet your needs. ### 39. We have teamed with Overhaul for the past many years. They are **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Overhaul?** Overhaul provides visibility to our shipments when the devices are used. **What do you dislike about Overhaul?** Overhaul's invoices are a complete nightmare. We will receive 10-15 invoices per month rather than 1 monthly invoice. **What problems is Overhaul solving and how is that benefiting you?** Overhaul tracks our shipments and provides visibility **Official Response from Olivia Perry:** > Thank you for your feedback! We're glad to hear that Overhaul provides visibility to your shipments. We apologize for any inconvenience caused by the multiple invoices and will work to improve our invoicing process. ### 40. OH service as Dell subcontractor in Track and Trace program. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam J. | Senior Advisor Supply Chain Security DELL for EMEA, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Overhaul?** Communication, service, internet platform, devices accuracy, quick response time, professionalism. **What do you dislike about Overhaul?** device price could be lower, no more considerations **What problems is Overhaul solving and how is that benefiting you?** Supply Chain Security for Dell product global. **Official Response from Olivia Perry:** > Thank you for your feedback. We understand your concern about device pricing and will take it into consideration as we continue to improve our services. ### 41. Good Service **Rating:** 3.5/5.0 stars **Reviewed by:** Irene C. | Logistics Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Overhaul?** Overall, it is a good product and great serive with a great team. **What do you dislike about Overhaul?** Techical issue on the tablet seem to happen often. **What problems is Overhaul solving and how is that benefiting you?** Cargo security **Official Response from Olivia Perry:** > Thank you for your positive feedback! We're glad to hear that you've had a great experience with our team and product. ### 42. The best ally for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Alfredo F. | Asset Protection Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Overhaul?** It is invaluable to have immediate, concrete answers and people committed to the operation. **What do you dislike about Overhaul?** That the security in the country does not allow for the development of definitive strategies for the custody of transportation. It is such a hostile environment, the strategies must be improved at the same speed. **What problems is Overhaul solving and how is that benefiting you?** OH helps us track our IB/OB transports in real time, and helps ensure that the LT have order and responsibility in providing the goods transfer service. **Official Response from Georgina Farrelly:** > It's great to hear that Overhaul is helping you track your transports in real time and ensuring order and responsibility in the goods transfer service. ### 43. GREAT SERVICE, LESS STRESS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Overhaul?** Great customer service from my Overhaul rep, who is always available to help out with training, questions or resolving urgent requests. The portal is easy to use. **What do you dislike about Overhaul?** The hold times on the help line can be lengthier that i'd like, and alerts sometimes come out days after my shipments have delivered, causing additional, unnecessary research. **What problems is Overhaul solving and how is that benefiting you?** freight security **Official Response from Olivia Perry:** > Thank you for your positive feedback about our customer service and user-friendly portal. We understand your concerns about hold times and delayed alerts, and we are actively working to address these issues. Your input is valuable to us as we strive to provide the best possible experience for our customers. ### 44. Overhaul protects our company and our client. **Rating:** 5.0/5.0 stars **Reviewed by:** Austin V. | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Overhaul?** Their willingness to coach and help through any number of situations. They can often know about things before anyone else, so it really allows for us to get in front of situations and prevent any bad happening before it does. **What do you dislike about Overhaul?** We sometimes receives false alerts, like when a load is at a delivery site, a light alert may be pinged against us. We have seen redzone stops in error also. If you look at the time stamps of the stops it will actually be in the rational transit of the load with no stop at all. **What problems is Overhaul solving and how is that benefiting you?** It ensures that shipments are safe and secure. It benefits us in knowing our customers product is safe and secure. **Official Response from Olivia Perry:** > Thank you for your feedback. We apologize for the inconvenience caused by false alerts and redzone stops. We are continuously working to improve our system to minimize such errors. ### 45. There's nothing more secure: Overhaul **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Overhaul?** Overhaul has been pivotal in helping assure our high-valued shipments reach their destinations without issue. They provide an easy-to-use online interface that allows the creation, tracking, and support for each of our shipments. Ash Budd has been our go to for anything related to Overhaul and we are very pleased with her support. **What do you dislike about Overhaul?** Some drivers experience issues with the Overhaul app on their phones. This could easily be an issue with their carrier however. **What problems is Overhaul solving and how is that benefiting you?** I am able to know a shipments whereabouts at all times and get alerted any time a route is deviated. **Official Response from Olivia Perry:** > Thank you for your feedback. We appreciate you taking the time to share your experience! ### 46. Enhance Your Supply Chain Security **Rating:** 5.0/5.0 stars **Reviewed by:** Len V. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Overhaul?** Overhaul is absolutely a leader in securing the supply chain. We enjoy the ease of deploying and monitoring our shipments. Vital to our success with deploying their security physical assets is the utilization of the great cargo theft intelligence received from the Overhaul intelligence group. The physical and intelligence allow our company to better mitigate risks within our supply chain. **What do you dislike about Overhaul?** Intelligence appears to be very strong in the Americas. It would be great to stregthen it in EMEA and APAC. Great job regardless. **What problems is Overhaul solving and how is that benefiting you?** Able to monitor the secure transport of our medicines from our hub to customers. **Official Response from Olivia Perry:** > We will continue to work on strengthening our team. We appreciate you! Thank you for taking the time to leave a review. ### 47. Overhaul use at GP2 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Overhaul?** Full visibility, in case of an issue quick escalation, good communication and respond **What do you dislike about Overhaul?** Return process, preparation of them. New Bluetooth devices and installation as it takes longer **What problems is Overhaul solving and how is that benefiting you?** Monitoring shipments **Official Response from Olivia Perry:** > We're glad to hear that you appreciate our full visibility and quick escalation process. We understand your concerns about the return process and installation time for new devices, and we are constantly working to improve these areas. Thank you for your feedback, and we hope to continue providing value to your business. ### 48. fast, reliable and dependable customer service and quality competitive product. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Overhaul?** the dashboard and visibility platform are user freindly **What do you dislike about Overhaul?** not sure, there are no real issues that come to mind. **What problems is Overhaul solving and how is that benefiting you?** tracking freight shipments with accuracy and transparency for time critical or high value loads. **Official Response from Olivia Perry:** > We're glad to hear that you find our customer service fast, reliable, and dependable. We strive to provide top-notch service to all our customers. Thank you! ### 49. Director, Supply Chain Asset Protection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Overhaul?** Their cargo security solutions & customer service are exceptional. The transition to utilize their service was well supported and continues to receive outstanding support. **What do you dislike about Overhaul?** While their solution is exceptional, the cost to run this program is considerable. **What problems is Overhaul solving and how is that benefiting you?** Overhaul assists our company with visibility to both our inbound and outbound shipments in Mexico. Their proactive cargo security processes ensure we are a hard target to potential thieves, and their recovery process has been outstanding should a theft incident occur. **Official Response from Olivia Perry:** > Thank you for taking the time to leave a review. We appreciate your feedback! ### 50. Always easy tracking and customer service always on point **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Overhaul?** very helpfuly customer service,Always easy tracking **What do you dislike about Overhaul?** i really dont have any negitive comments. **What problems is Overhaul solving and how is that benefiting you?** over-haul is easying the worries of lost shipments. high value shipments, tracking **Official Response from Olivia Perry:** > We're glad to hear that you find our customer service helpful and our tracking system easy to use. Thank you for your positive feedback! ## Overhaul Discussions - [Which supply chain platform provides the most complete view of shipment risk, location, and security status?](https://www.g2.com/discussions/which-supply-chain-platform-provides-the-most-complete-view-of-shipment-risk-location-and-security-status) - 1 comment, 1 upvote - [What is the best alternative to traditional visibility-only platforms?](https://www.g2.com/discussions/what-is-the-best-alternative-to-traditional-visibility-only-platforms) - 1 comment, 1 upvote - [Which logistics technology provider delivers the greatest operational support beyond software?](https://www.g2.com/discussions/which-logistics-technology-provider-delivers-the-greatest-operational-support-beyond-software) - 1 comment, 1 upvote - [What platform combines real-time visibility with actionable risk intelligence?](https://www.g2.com/discussions/what-platform-combines-real-time-visibility-with-actionable-risk-intelligence) - 1 comment, 1 upvote - [Which supply chain solution offers the most flexible choice of tracking hardware?](https://www.g2.com/discussions/which-supply-chain-solution-offers-the-most-flexible-choice-of-tracking-hardware) - 1 comment, 1 upvote - [View Overhaul pricing details and edition comparison](https://www.g2.com/products/overhaul-overhaul/reviews?open_modal_url=%2Fes%2Fproducts%2Foverhaul-overhaul%2Fwishlists%3Fhost_path%3D%252Fproducts%252Foverhaul-overhaul%252Freviews%26source%3Dsticky_header_pin&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+07%3A13%3A29+-0500&secure%5Bsession_id%5D=68932f78-bbd1-4767-a741-c33985710d1a&secure%5Btoken%5D=ea0db9c6799557eac95d563a6941138ab1c06db6243a9b5239b73ab33e859a31&format=llm_user) ## Overhaul Features **Visibility** - Compliance - Search - Temperature Alerts - Shipment Tracking - Order-Level Visibility - ETA - Geofencing **Delivery** - Flows - Alerts - Inventory - Modes **Workflow Automation** - Digital Document Reconciliation **Network Management** - Geographic Optionality - Automated Onboarding **Performance** - Financial Analytics - KPIs - Benchmarking **Platform** - Data quality - Languages - Configurable Notifications ## Top Overhaul Alternatives - [project44](https://www.g2.com/products/project44/reviews) - 4.7/5.0 (705 reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - 4.7/5.0 (864 reviews) - [FourKites](https://www.g2.com/products/fourkites/reviews) - 4.5/5.0 (264 reviews)