Oracle Responsys Reviews & Product Details - Page 4

I like the ability to use dynamic content. It is pretty simple and straight forward. My favorite thing in the last year has been the split screen message designer. I can see my code and how the email renders all in one screen. I also think that the programs section is pretty simple to set up with nodes. The throw and catch feature was a nice, relatively-recent addition Review collected by and hosted on G2.com.

sending push notifications! I basically have to duplicate my work since i need to create test PET, filters, programs just for internal employees to test things. There is no proof launch I can just send myself. I also find forms to be very confusing and not straight forward. I also do not like that when you do a filter count, it gives you an estimation and then you have to get the real count afterward. The estimations vary wildly from +/- 80% to a few percentage points. I wish there was a way to just count the filter fully from the beginning. Lastly, In the link tracking tables and for checking where a campaigns content is buried, I wish the link and content stream appeared for more than about 2-3 seconds when I hover over it to get a preview Review collected by and hosted on G2.com.

I like how robust the system is to be able to identify our audience needs, as well as the new campaign message platform. Review collected by and hosted on G2.com.

The difficulty in finding images within the hosted content (folders would be ideal). Also, the lack of support from Oracle Support and having to message solely through that platform. Maybe could use ZenDesk and allow your users to have those conversations via email? I also wish the support team would be a bit more supportive - I end up solving most issues myself rather than wasting time explaining my situation in various ways. Review collected by and hosted on G2.com.

I like how much easier it is to see all the responses from my team! Before we were using google sheets and it was a nightmare. Review collected by and hosted on G2.com.

Could be nice to have a better mobile experience, seems a bit focused on the web. Review collected by and hosted on G2.com.

I love that responsys has so many capabilities and different avenues to get end results. I know there are many other things that I still have the opportunity to learn Review collected by and hosted on G2.com.

A lot of the platform isn't intuitive. There are weird errors that happen: such as not being able to preview an email if you have an additional space. Or, requiring two columns for email address when uploading a PET table. Review collected by and hosted on G2.com.

What I like the best is that I can send millions of emails within minutes, everything is reliable and works great. The filters, the HTMLs, the SQL etc. Review collected by and hosted on G2.com.

What I dislike is the fact that I cant send a proof for specific users. Sometimes I want to double check how a specific user would see my email but unfortunately I am not able to do that. Review collected by and hosted on G2.com.

The platform is easy to use and promote. It also has the flexibility to support advanced solutions. Review collected by and hosted on G2.com.

The assumption that every marketer is at the orchestration level to work with the advance product features and integrations. Develop more white papers and case studies and make the Top Liners community more robust. Review collected by and hosted on G2.com.

We find Reponsys to be much more user friendly than some of the competitors. There are so many great ways to set up programs and tie emails together with SMS that we find very valuable. Review collected by and hosted on G2.com.

Support can be lacking. I feel as though they use a canned list of responses and don't actually take into account what the customer has decribed in the ticket. We also manage 13 brands and having to log in and out of Responsys is a huge pain and waste of time. Review collected by and hosted on G2.com.

Responsys is a really complete platform in terms of technology and integration. The best functionality regarding the power of customization and automating is the connect jobs that allows the client to input data in the platform ecosystem. Review collected by and hosted on G2.com.

Many of the features are not default, so we have to either buy or ask Oracle to unlock them in the platform. Review collected by and hosted on G2.com.

Focused product, with most weight to use in B2C Easy to use, but customized setup within the various customers will create transition problems. Review collected by and hosted on G2.com.

Not so much a dislike, but there are more user friendly tools. Another point is the certification of experts: there is really no understandable reason to do this every year than money, which start to become a major issue in cost, while competitors offer free refresh courses with certifications which are of longer duration. Review collected by and hosted on G2.com.

What I like most utilizing Responsys is the RPL capabilities. Though so much to still learn I like the fact that I am not limited to what rules I can create. Review collected by and hosted on G2.com.

There is a bigger learning curve to use the tool however that is also what makes it a great tool. Some things could also be a bit buggy and when being replicated by a Support Tech it is hard for them to pinpoint the issue, Review collected by and hosted on G2.com.