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123 Oracle Responsys Reviews
Overall Review Sentiment for Oracle Responsys
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easy to navigate through the product, the possibilities you can do in terms of targeting and creative Review collected by and hosted on G2.com.
I wish we can set up launch time by region so I dont have to recreate multiple campaigns for each region Review collected by and hosted on G2.com.
I can do almost anything at a large scale. I can engineer new solutions by any means needed such as creating form webhooks, filters, logic, automated programs, AB testing, personalization Review collected by and hosted on G2.com.
The thing I dislike the most by far, is the My Oracle Support service. They rarely provide actionable\understandable solutions. If you have an issue that has to do with some more advanced operations, you're completely on your own and at the mercy of Oracle Responsys docs (which aren't all 100% up to date). Sadly, sometimes this is the case with simple issues. Also, they tend to just close tickets without waiting for your approval.
Native integrations with other apps hardly exist. We have to find creative ways to integrate with other products (which is possible if you know your way around the software).
If not for their support services, I'd rate the product 9/10. Review collected by and hosted on G2.com.
I like the Program feature the best as it allows me set up and automate multiple email campaigns. Review collected by and hosted on G2.com.
I dislike the Oracle Support team as they are slow to respond, always in completely different time zones, and usually require a ton of information to answer even the simplest question. Also, you can't really ask the support team if you're doing something the best possible way. Oracle Support rarely gives a straightforward answer or resolution to tickets in my experience. Review collected by and hosted on G2.com.
What I love about this software are the tools available within Eloqua that allow us to direct our messages to the correct market segments, and ensures that we can delete the email addresses that have already received a marketing message from us on a given day and that They have unsubscribed through subscription management. Review collected by and hosted on G2.com.
I can say with confidence that there is nothing that upsets or bothers me about this software Review collected by and hosted on G2.com.
Responsys account services are great, as we leverage many other OMC products such as BlueKai. Without our account team, it'd be quite impossible to wrangle all of the moving parts together. Downtimes are rare and rarely affect Review collected by and hosted on G2.com.
The UI is not intuitive. We have an internal teams building out emails and some things can slip through the cracks due to an interface remnicscent of Windows 95. Furthermore, implementing new add-ons can be a drawn out process from contract negotiation to execution since Oracle acquires new features and products then integrate them to the Responsys platform. Review collected by and hosted on G2.com.
Responsys is able to build out complex triggered automations and utilize personalization and conditional content. Review collected by and hosted on G2.com.
The folder system, the difficult to use interface, the bugs and non-intuitive nature of the product.The push tool seems archaic. The interface could definitely use an update. Review collected by and hosted on G2.com.
It has so many features, you never stop learning. From triggered reports to creating programs to the proofing feature, it’s a machine. Review collected by and hosted on G2.com.
A lot of errors with the push messaging feature. You’d think they can update it better with newer apps and website to keep up with the SDK developers keep producing. Review collected by and hosted on G2.com.
