Oracle Field Service Cloud Pros and Cons

I like the functionality and ease of the software. It makes moving through multiple systems a lot smoother. Review collected by and hosted on G2.com.

I did not like the start up at first because it was a little slow transitioning but once it was up and going I love it now. I do not know how we ever functioned without it. Review collected by and hosted on G2.com.

Digitalization of the field operations and the possibility to comunicate in real time within the stakeholders of the service. Review collected by and hosted on G2.com.

When you used for preventive maintenance and with minimun time betwen de services is friendly to configurate Review collected by and hosted on G2.com.

Well, with Oracle you can do a lot of things. Customization at its finest. It can really automate all your business process and replacing your manual workflow with integrations and complex workflows. Review collected by and hosted on G2.com.

Sometimes there is a bug or issue logging in, however it can't be fixed right away since it is cloud already. But with the help of knowledgeable technical support, you don't have to worry. Review collected by and hosted on G2.com.

It makes the techs in the field have an easier time navigating the customer experience. It allows us to combine all the different systems used for our customer data in a one stop shop for the field techs and their managers to view the data. Field service cloud also allows for an easy to use interface to see their routes throughout the day. Review collected by and hosted on G2.com.

Because of the ease of use in the rare case of service disruption techs are not familiar with what they need to do to continue with their day. Review collected by and hosted on G2.com.

Forecasting, Capacity Management, Routing, Core Manage, Mobility Review collected by and hosted on G2.com.

There are not enough resources for the capacity area. Review collected by and hosted on G2.com.

Cloud management and customer service and prompt response Review collected by and hosted on G2.com.

Complicated system , understanding takes some time Review collected by and hosted on G2.com.

It's very user-friendly and fast. Easy to use and intuitive. Review collected by and hosted on G2.com.

Nothing I dislike for now. It's way better than any other apps I used in the past Review collected by and hosted on G2.com.

Intuitive design and user-friendly. Helps deliver optimum efficiencies across departments. Dynamic capability from a technical standpoint that allows our users to get the most of their tasks. Review collected by and hosted on G2.com.

Implementation and training users who had never used oracle before was a challenge. Given the size of the platform, it can be intimidating to end-users at the company who aren't used to a large sized ERP. Review collected by and hosted on G2.com.

The features like the inventory and trunk stock tracking and its ability to be used on the phone gives it a flexibility that isn't clunky or slow. Review collected by and hosted on G2.com.

It's not intuitive at times so user has to do some redirecting and calibration Review collected by and hosted on G2.com.

The ease of use integration with other Oracle systems. It is very user-friendly and doesn't take a lot of computer knowledge to use. Review collected by and hosted on G2.com.

It seems to run a little slower when we have a heavier group of clients, but having a smaller customer base could be benefical Review collected by and hosted on G2.com.