Oracle Field Service Cloud Features
What are the features of Oracle Field Service Cloud?
Before the Job
- Calendar
- Dispatch
- Roles
- Booking
On the Job
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
After the Job
- Reports
- Analytics
- Invoicing
- CRM Integrations
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Oracle Field Service Cloud Categories on G2
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Before the Job
Calendar | Uses the calendar tool to determine field workers who are free for the job. 61 reviewers of Oracle Field Service Cloud have provided feedback on this feature. | 82% (Based on 61 reviews) | |
Dispatch | Notifies field service workers of their upcoming assignments. 59 reviewers of Oracle Field Service Cloud have provided feedback on this feature. | 84% (Based on 59 reviews) | |
Roles | Allows users to see tasks according to permissions and roles. 63 reviewers of Oracle Field Service Cloud have provided feedback on this feature. | 88% (Based on 63 reviews) | |
Booking | Based on 59 Oracle Field Service Cloud reviews. Allows clients to book jobs through the desktop page or within the app. | 77% (Based on 59 reviews) |
On the Job
Location | Based on 72 Oracle Field Service Cloud reviews. Tracks employee location to ensure timeliness. | 83% (Based on 72 reviews) | |
Employee Communication | Enables communication within the app from manager to field service employee. 75 reviewers of Oracle Field Service Cloud have provided feedback on this feature. | 84% (Based on 75 reviews) | |
Behavior Monitoring | Monitors behavior in the field. This feature was mentioned in 66 Oracle Field Service Cloud reviews. | 80% (Based on 66 reviews) | |
Client Notifications | As reported in 67 Oracle Field Service Cloud reviews. Notifies clients, should any delays or mishaps occur. | 81% (Based on 67 reviews) | |
Field Sales | Includes some ability to serve as a sales and ordering application. | Not enough data |
After the Job
Reports | Based on 76 Oracle Field Service Cloud reviews. Creates reports that reflect field performance either as a team or individually, to review productivity. | 80% (Based on 76 reviews) | |
Analytics | Based on 72 Oracle Field Service Cloud reviews. Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard. | 83% (Based on 72 reviews) | |
Invoicing | Sends invoices through the software and allows clients to pay on the spot. This feature was mentioned in 58 Oracle Field Service Cloud reviews. | 86% (Based on 58 reviews) | |
CRM Integrations | Integrates with CRM software to monitor all aspects of the customer relationship. 52 reviewers of Oracle Field Service Cloud have provided feedback on this feature. | 86% (Based on 52 reviews) |
