Openprise Pros and Cons

The tool has all the capabilities we were looking for and the support from the openprise team has been incredible. They make sure you are successful Review collected by and hosted on G2.com.

It requires a long onboarding process. It makes sense with all the capabilities and making sure it's correct. Review collected by and hosted on G2.com.

Flexibility to configure the platform to your business processes. In my past experience, I've seen company's purchase products and then change their business processes to make the newly purchased product "work." I like the fact that Openprise is flexible enough to fit my needs without needing to do change management each time. Review collected by and hosted on G2.com.

There's a specific mindset you must have as it relates to data to make full use of the platform so that I can see a higher barrier of entry for some people.

Here's what I mean... let's say you want to solve an attribution problem. You may go to Openprise and ask for help expecting them to tell you what to do. Instead, Openprise may come back and ask you how do you want to solve your attribution problem. So in this example, you need to make sure you already have a high level idea of what you want attribution to look like for your company. Review collected by and hosted on G2.com.

Openprise has the flexibility to accomplish any tasks I need - whether it be data standardization or lead routing. I love that I have all that flexibility and power in one solution. Review collected by and hosted on G2.com.

The UI could use a little improvement - would like to see a better way of organizing the jobs - ideally folders. Review collected by and hosted on G2.com.

Once the jobs are created and tested, it is a create it and forget it! Review collected by and hosted on G2.com.

Ramp-up is not an easy process with a robust tool. Review collected by and hosted on G2.com.

Great platform that enabled the integration of the marketing automation platform and the on-premise CRM, allowing us to maximize both systems' capabilities, mitigating the weaknesses in both. Until we found Openprise this wasn't possible at all. The Openprise platform put the automation development into the hands of the business, rather than IT department, enabling us to try new things, learn and adapt quickly. The whole buying and onboarding process was simple. And the customer success team was second to none - knowledgeable and helpful for initial set up and as new procedures were automated and implemented. Review collected by and hosted on G2.com.

Some of the help instructions could be more complete. But CSM always there to advise. Review collected by and hosted on G2.com.

Openprise definitely helps to take away a lot of load from the destination system and has a lot of computation/data orchestration power !!! For data manipulation solutions whether in Salesforce or any system we tend to think the Openprise way if it does not have to be synchronous. Review collected by and hosted on G2.com.

noting to dislike but Would like to see more

- controls over data sorting feature before sending updates /

- have direct filter for source data pull such as salesforce /

- controlling the data updates in batches

- to have more of ITstakeholders onboard, need to have governance / error handling features for the jobs & bots Review collected by and hosted on G2.com.

The Data Mechanic service and plethora of ways you can organize and manipulate data to achieve the desired business improvement results. Openprise can help cleanse, standardize, deduplicate data as well as build process and test environments before implementing change to ensure business is not negatively impacted. Many departments in our organization have fed back noticeable improvements since we've implemented Openprise and they continue to show us new ways to improve how we display and analyze our data. Review collected by and hosted on G2.com.

The only dislike I can comment on is trying to understand the extensive data options and complex setup that is available! That is not necessarily a bad thing, because there is a way to use Openprise for every company, department or individual, but learning how to configure jobs is not my forte, hence the Data Mechanic service is a must for those who can't dedicate a full time position to administering the tool. Review collected by and hosted on G2.com.

Openprise has completely evolved the way we manage our data, from basic motions like standardization and deduping, to the most complex tasks like GDPR compliance and data enrichment. We've found the most value in Openprise in its ability to connect to key platforms in our tech stack and process millions of records through complex logic in a matter of minutes. Review collected by and hosted on G2.com.

The interface is sometimes difficult or tedious to navigate. For instance, when switching between viewing the output of a job and back to the update job screen, you have to click back to view all jobs and access the same job again. Review collected by and hosted on G2.com.

I love the customer success team. Leigh Ann has been absolutely amazing to work with. She's kind, thoughtful, and always gets the job done. I also love how we can bring any issue we have to the table, and Openprise will help identify several solutions that they can provide. We are always looking for solution-oriented vendors, and Openprise is exactly that. Review collected by and hosted on G2.com.

Everything about Openprise is great, except for one thing which in my opinion is the user interface. The system isn't set up to be self serve. I always need a customer success person to implement changes, make updates, etc... I'm not sure if Openprise can become more user friendly for the common folk simply due to the complexities of everything that needs to get set up to properly create a job or a bot, but user simplicity would definitely be something to addd to the road map. Review collected by and hosted on G2.com.

The possibilities when implimenting Openprise are seemingly endless and that is definitely my favorite part about the tool. If you have a data project or a need for a new or better data automation, Openprise can almost definitely help you complete that project more easily. Review collected by and hosted on G2.com.

There is definitely a learning curve to the platform. Some of the UI nuances are not as intuitive as a person with a background in marketing automation might think. However some time in the platform along with help from the Openprise data mechanic team has remedied this fairly quickly. I felt comfortable using the platform to do most functions with little assistance about 2 months into using the platform. The data mechanic team is very responsive and will help you learn everything you need to know, so this hasn't been a significant issue for some time. Review collected by and hosted on G2.com.