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OpenEye Reviews & Product Details

Michael John P.
MP
Administrative Aide VI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about OpenEye?

Its accessibility. You can easily monitor your premises from anywhere with an internet connection; you can also manage multiple locations and devices efficiently from a single platform. Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

maybe its reliance on internet connectivity. Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

You can monitor your premises with ease without actually going into the places being monitored physically, and you can do it by using single device or platform. Review collected by and hosted on G2.com.

OpenEye Overview

What is OpenEye?

Headquartered in Liberty Lake, Washington, OpenEye, a subsidiary of Alarm.com, is a leading provider of intelligent cloud solutions for video security, business intelligence, and loss prevention. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services uncovers insights that enhance security and increase your bottom line. Our cloud-managed platform gets the video you need quickly, whether you’re receiving real-time alert notifications, searching for specific events, or monitoring areas for safety. See the next opportunity to secure and scale smart environments and enhance experiences for your customers, employees, and students with an intelligent and aware cloud video platform.

OpenEye Details
Product Website
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Product Description

Combining the performance and reliability of local recording with the convenience and flexibility of the cloud, OpenEye Web Services produces a greater return on your investment, saves you time, and provides an easier, more secure surveillance solution.

How do you position yourself against your competitors?

OpenEye delivers intelligent cloud video solutions that empower users to operate more efficiently, identify actionable insights, and achieve a greater return on their investment. We are dedicated to heroic customer service and complete customer satisfaction. We treat our customers as we would have them treat us. We strive to always maintain this commitment during difficult situations, and empower our employees to go above and beyond when providing the heroic service our customers deserve. These values help us deliver a cloud video platform that provides maximum benefit to our customers so they can protect and grow their business.


Seller Details
Seller
OpenEye
Company Website
Year Founded
1999
HQ Location
Liberty Lake, WA
Twitter
@OpenEyeVideo
523 Twitter followers
LinkedIn® Page
www.linkedin.com
269 employees on LinkedIn®
Description

OpenEye delivers a trusted cloud video and data platform that provides actionable intelligence so you can secure and scale your business. The OpenEye Web Services (OWS) architecture streamlines video deployment and management. Combining powerful cloud video with AI-based video analytics, OWS delivers insights that enhance security and increase your bottom line.


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Overview Provided by:

Recent OpenEye Reviews

Divyanshu R.
DR
Divyanshu R.Mid-Market (51-1000 emp.)
4.5 out of 5
"Easy to setup and use"
The platform let's help us to understand the important consequences of business in a more informative way. The video helps us to understand the thi...
Nipun P.
NP
Nipun P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Review"
Their focus on developing advanced models and their commitment to ethical AI are also highly regarded in the field
Barbara L.
BL
Barbara L.Mid-Market (51-1000 emp.)
4.0 out of 5
"Open Eye: Great and Simple to Use"
I felt the most useful thing about OpenEye was the simplicity of use. OpenEye is user friendly. It was easy to implement and their customer support...
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0 people requested security information

OpenEye Media

OpenEye Demo - Cloud-Managed Video Surveillance Platform
OpenEye Web Services lets you see the next opportunity to secure and scale smart environments.
OpenEye Demo - Intelligent Cloud Video Technology For Business
Stay focused on what matters most with actionable insights that let you see the next opportunity to secure and scale your environments.
OpenEye Demo - Advanced Camera Analytics For Business Operations
Leverage OpenEye video to detect, monitor, and analyze business functions with an analytical suite designed to improve operational efficiency.
OpenEye Demo - Intelligent Tools For Loss Prevention
POS Connect in OpenEye Web Services reduces shrink, improves customer service, and streamlines investigations by combining your point-of-sale data with the power of video verification.
OpenEye Demo - Your All-In-One Camera Solution
OpenEye’s cloud cameras deliver an all-in-one video solution with onboard recording and analytics, providing the benefits of OWS in a scalable form.
Operational Analytics in OpenEye Web Services - Detect, analyze, and report on the events that matter most to your business.
Play OpenEye Video
Operational Analytics in OpenEye Web Services - Detect, analyze, and report on the events that matter most to your business.
POS Connect in OpenEye Web Services - Reduce shrink, improve customer service, and streamline investigations by combining your point-of-sale data with the power of video verification.
Play OpenEye Video
POS Connect in OpenEye Web Services - Reduce shrink, improve customer service, and streamline investigations by combining your point-of-sale data with the power of video verification.
OpenEye Cloud Cameras - OpenEye’s cloud cameras deliver an all-in-one video solution with onboard recording and analytics.
Play OpenEye Video
OpenEye Cloud Cameras - OpenEye’s cloud cameras deliver an all-in-one video solution with onboard recording and analytics.
OpenEye is a leading provider of cloud-managed solutions for video security, business intelligence, and loss prevention.
Play OpenEye Video
OpenEye is a leading provider of cloud-managed solutions for video security, business intelligence, and loss prevention.
See how Gonzaga University uses OpenEye Web Services to secure their campus.
Play OpenEye Video
See how Gonzaga University uses OpenEye Web Services to secure their campus.

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12 out of 13 Total Reviews for OpenEye

4.4 out of 5
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12 out of 13 Total Reviews for OpenEye
4.4 out of 5
12 out of 13 Total Reviews for OpenEye
4.4 out of 5

OpenEye Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for OpenEyeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Prashant S.
PS
Software Developer
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about OpenEye?

OpenEye's security system's motion detection cut down on false alarms by screening out harmless movements, like animals or weather effects. This feature, along with smart analytics helped spot unauthorized people and keep them out of off-limits areas. The system also sent out instant alerts when someone breached the perimeter letting security staff react right away. Plus, managing all sites from one central point cut down on admin work and made security practices more uniform. OpenEye's support team's ability to fix issues also helped keep the system up and running. Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

During my time using OpenEye's security systems. I ran into issues with the face recognition feature. It didn't work well when the lightning was poor or when staff wore masks or hats. The HD video needed a lot of bandwidth so we had to upgrade our network to things running. Smaller offices without much tech know-how found the system's advanced features too complex, which meant they needed extra help and training. At first, we struggled to make OpenEye work with our existing security setup, but their customer support helped us sort it out. The initial costs for hardware and licenses were high, but in the long run, the system's benefits made it worth the money we spent. Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

I found OpenEye's motion detection feature of their security system outstanding. It filters out the non-threatening movements from what it perceives through its sensors, thus reducing false alarms due to animals or weather-related disturbances. With this feature, unauthorized personnel were detected in our no-go zone, and measures were quickly initiated to prevent their intrusion into forbidden areas. The system provides real-time alerts in case of a breach in the perimeter so that actions can be taken by our security team. The enormous reduction in administrative overhead and the introduction of consistency into our security practices by having all our locations controlled from a central hub is what drew us to OpenEye. Moreover, with OpenEye's excellent remote troubleshooting support team, system downtime was minimized and everything kept running. Review collected by and hosted on G2.com.

Suresh B.
SB
SDET
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about OpenEye?

OpenEye provides many benefits for managing and monitoring video.

1.openeye systems are adaptable to various requirements as they can be scaled from modest to large

2.this feature streamlines processes and boosts productivity by enabling users to control and keep an eye on numerous cameras and video streams from a single platform

3.provides security such as facial recognition and motion detection

4.we can monitor from any location with simple remote access to both love and recorded video via web or mobile apps

4. It is used friendly Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

Some disadvantages are there

1. Cost is very expensive for high end video surveillance systems, especially for large scale deployments

2.integration issues will be there as it integrates with multiple systems, there can be compatibility issues with 3rd party products

3.Regural maintenance and updates are necessary for better performance

4.openeye systems depends on network connectivity for remote access and cloud services, any network issue could affect performance and accessibility Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

OpenEye solves key issues in video surveillance by centralising video feeds, enhancing security with advanced analytics and providing remote access.

It supports scalability and integrates with other systems, offering a user friendly interface. These features improves efficiency, security, flexibility and making it a cost effective solution for security needs Review collected by and hosted on G2.com.

AS
Process Developer
Automotive
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about OpenEye?

We are using OpenEye to keep an eye at our office spaces.

We have a large team & we need to have Surveillance on the activity going on the floor.

Openeye is very helpful in resolving this issue we had.

The customer support of Openeye is very helpful. The cost of the system is justified for the services & options that this application provides.

Openeye is very very easy to use. I would highly recommend Openeye to anyone who needs such a survillience system for keeping an eye of their workspace when needed, As we cannot be always coming to office.

We use the application frequently.

Also this is very easy to use in day to day life. Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

There is nothing as such to complain about. Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

The main probelm that Openeye is solving is the constant need to monitor the activity on the floor, We can now easily attend the meeting while keeping a eye on the floor. Review collected by and hosted on G2.com.

Divyanshu R.
DR
L3 Technical Support Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about OpenEye?

The platform let's help us to understand the important consequences of business in a more informative way. The video helps us to understand the things in a more precise way.it helps to monitor the entire organization at one go.the object detection make it easy to detect any hindrance which comes in between. Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

Sometimes it lag that functionality can be improved. Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

Helps to maintain risk and security at business level. Helps to manage memory we don't have to install and download any other software to use it we can access it from anywhere remotely. Helps to find out the weak and potential areas for our business. Helps to make the process more smooth.it uses latest AI technology which makes it more durable. Review collected by and hosted on G2.com.

Mathieu P.
MP
Freelance
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about OpenEye?

What I like most about OpenEye Web Services is its seamless integration with cloud technology and local recording, providing a flexible and secure surveillance solution. The platform’s AI-powered video analytics deliver actionable insights, enhancing both security and business intelligence. Additionally, the user-friendly interface and centralized management of user permissions make it easy to control and monitor the system remotely. Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

The initial setup and configuration can be complex and time-consuming, especially for users who are not familiar with advanced surveillance systems. Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

OpenEye Web Services resolves issues related to managing video surveillance and security across multiple locations. By integrating cloud management with local recording, it reduces IT workload, simplifies remote connectivity, and ensures continuous system health monitoring. These features enhance operational efficiency, minimize downtime, and improve overall security management for the business. Review collected by and hosted on G2.com.

Nipun P.
NP
Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about OpenEye?

Their focus on developing advanced models and their commitment to ethical AI are also highly regarded in the field Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

Nothing, However, if you’re referring to OpenAI, I can tell you about common critiques or challenges Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

These efforts benefit me, in a sense, because advancements in AI research lead to improvements in my capabilities and performance, enabling me to provide better and more accurate responses Review collected by and hosted on G2.com.

JA
BDM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about OpenEye?

OpenEye is a great place to work as a software engineer. The work itself is interesting and exciting, and management fully supports a development process that lets us do things right (as opposed to just quickly) and deliver a high quality product Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

OWS has some significant downsides, however. PTZ control and use is sporadic and can be troublesome even when using Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

the intelligent and aware cloud video platform that makes it easier to see the next risk—or opportunity for your business Review collected by and hosted on G2.com.

PM
supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about OpenEye?

This system is super simple. Easy to use. I use this frequently. Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

I have not had any down sides to the use of the Openeye system Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

Loss of revenue. Review collected by and hosted on G2.com.

BB
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about OpenEye?

I recently had the pleasure of using OpenEye for a project, and I couldn’t be more satisfied. Their team demonstrated exceptional professionalism, delivering high-quality results on time. The communication was clear, and they addressed all my concerns promptly. I highly recommend OpenEye for anyone in need of reliable and efficient service. Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

I really didn't dislike anything about openeye Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

Securing my assets and preventing unwanted invasion Review collected by and hosted on G2.com.

Barbara L.
BL
Special Populations Case Manager
Education Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about OpenEye?

I felt the most useful thing about OpenEye was the simplicity of use. OpenEye is user friendly. It was easy to implement and their customer support was amazing. Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

OpenEye can only be used by one user at a time. So the frequency of use is low company wide. OpenEye needs to add more features. Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

Using is for monitoring my home office. Review collected by and hosted on G2.com.