# OpenEye Reviews **Vendor:** OpenEye **Category:** [Physical Security Software](https://www.g2.com/categories/physical-security) **Average Rating:** 4.5/5.0 **Total Reviews:** 36 ## About OpenEye Headquartered in Liberty Lake, Washington, OpenEye, a subsidiary of Alarm.com, is a leading provider of intelligent cloud solutions for video security, business intelligence, and loss prevention. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services uncovers insights that enhance security and increase your bottom line. Our cloud-managed platform gets the video you need quickly, whether you’re receiving real-time alert notifications, searching for specific events, or monitoring areas for safety. See the next opportunity to secure and scale smart environments and enhance experiences for your customers, employees, and students with an intelligent and aware cloud video platform. ## OpenEye Pros & Cons **What users like:** - Users commend the **fast responsiveness** and AI features of OpenEye, enhancing their overall experience and efficiency. (2 reviews) - Users value the **excellent customer support** from OpenEye, consistently ensuring their success and satisfaction. (2 reviews) - Users appreciate the **cloud hosting** of OpenEye, highlighting its fast performance and excellent customer support. (2 reviews) - Users appreciate the **easy remote access** of OpenEye, ensuring fast, reliable, and clear surveillance footage anytime, anywhere. (2 reviews) - Users appreciate the **affordability** of OpenEye, making it accessible without sacrificing quality or features. (1 reviews) - Users value the **advanced motion detection capabilities** of OpenEye, enhancing security through quick alerts and ethical AI practices. (1 reviews) - Clarity (1 reviews) - Cloud Technology (1 reviews) - Users appreciate the **ease of use** of OpenEye, enabling seamless access and reliable surveillance anytime, anywhere. (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users find the **cost of OpenEye expensive** , with some packages exceeding their budget and limited storage durations. (3 reviews) - Users find the **complexity of initialization** frustrating, often requiring significant time for setup and configuration. (2 reviews) - Users find the **initialization complexity** and cost of packages for OpenEye to be quite challenging and expensive. (1 reviews) - Users face significant **dependency issues** with OpenEye, limiting usability in environments with unstable networks. (1 reviews) - Users find the **difficult setup** of OpenEye frustrating, often spending an hour configuring it remotely. (1 reviews) - Lagging Performance (1 reviews) - Limited Storage (1 reviews) - Users experience **slow performance** with OpenEye's mobile app, causing frustration during quick checks on live video. (1 reviews) ## OpenEye Reviews ### 1. OpenEye Makes Client Training Easy, with Outstanding Partner Support **Rating:** 5.0/5.0 stars **Reviewed by:** Heather D. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about OpenEye?** I appreciate how easy it is to train our clients on using it. They can use OWS for not only viewing the cameras and exporting footage, but the alerts and reports are vital for day to day operations. The customized user groups for permissions insures everyone that needs access has it, but each group can have their required permissions configured for use. I also LOVE our channel partner account team! They are beyond amazing with answering questions, collaborating on custom needs and taking feature recommendations in to account and communicating them to the development team. I can always call Rich or Ryan and I know they will answer and assist me however they can. I have also had the pleasure of working with the engineering and development team and they go above and beyond to assist with the more complicated situations that arise. I have worked with OpenEye for MANY years and have never had a complaint. I will always recommend OpenEye to all of our clients! **What do you dislike about OpenEye?** The only negative thing I can think of is that over the years the support desk has changed quite a bit. I have always appreciated the friendly voices and relationships built with each member of OpenEye and feel like they really do their best with troubleshooting and questions and if they don't know the answer, they are wonderful at reaching out to someone who can better assist. in the last few years the help desk is not nearly as friendly and I am not sure they have as much understanding when it comes to the issues we may be facing when needing to call into them for support. However, the rest of the team ALWAYS follows us and makes sure to assist in finding resolution. **What problems is OpenEye solving and how is that benefiting you?** They do an amazing job and constantly updating their platform and hardware/software for the ever changing market. I truly feel like they communicate with us when our clients have specific needs and go out of their way to try and find an implementation that fits our needs. The visual search feature has been LIFE CHANGING and they are always updating their channel partner training on each new feature as well as provide great documentation for presenting new features to our clients. ### 2. Simple UI and Easy Admin Management **Rating:** 3.5/5.0 stars **Reviewed by:** Nick R. | Security Professional, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about OpenEye?** Simple UI, and fairly easy to manage from an admin perspective. **What do you dislike about OpenEye?** Lack of EBR option for Loss Prevention/Retail Theft Software does not include E911 service over VoIP to respond to real incidents in real time. There is no way to dewarp fisheye camera views in the OE Mobile App. There is no AI Agent to assist with search or auto-review footage to prevent false alarms from triggering alerts. No way to manage PINs directly in the web application in the event you want to use your OpenEye cameras as an intrusion system alternative. **What problems is OpenEye solving and how is that benefiting you?** OpenEye is the only VMS we have that can integrate with our DMP panels to push video alarm events when the intrusion system is triggered. This helps speed up the process when responding to intrusion calls. ### 3. OpenEye Web Services the good and the bad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about OpenEye?** Easy to use and an intuitive GUI. Adding cameras to the system is quick and easy and doesn't require too much knowledge other than the IP and sign-on info. Good features for the price point. **What do you dislike about OpenEye?** OWS has some significant downsides, however. PTZ control and use is sporadic and can be troublesome even when using OpenEye cameras. They also charge per imager on a camera instead of per IP address. Most if not all other providers charge by IP. So with OpenEye, a four-imager camera requires four separate licenses. This is a significant cost increase over other providers. **What problems is OpenEye solving and how is that benefiting you?** Allows for easy access and management of cameras and recorded footage. Adding users including those outside the company is incredibly easy and offers a huge range of customization so you are only given out the access and privileges that are required per person. No blanket categories where you are required to give out more than is needed. This is probably the best feature in my opinion. ### 4. Flawless Security Solution with Outstanding Features **Rating:** 5.0/5.0 stars **Reviewed by:** Manny M. | Warehouse Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** I love how OpenEye flawlessly solves everything about security and is interconnected with my alarm system. The system is so reliable. One thing I really like is that it sends you screenshots of any movement when you set it up after hours, which makes it super convenient to go back and review. It's also incredibly easy to backtrack some events. Plus, with its large storage capacity, I can view recordings for thirty or forty days without any issues. I have 26 cameras running, and it still works incredibly well. I also find it really useful that if something happens, like a power outage, OpenEye notifies you. The setup was easy, though you need a bit of a networking background. **What do you dislike about OpenEye?** i like everything in openeye. it is better than blueiris software or any other security camera software i have previously used. **What problems is OpenEye solving and how is that benefiting you?** OpenEye solves everything about security with its flawless system. It alerts me when electricity goes out and offers great storage, allowing me to backtrack recordings for 30-40 days with 26 cameras running. ### 5. Powerful Account Management, But Slow Web UI and Licensing Model Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** Remote camera login, powerful enterprise account management features. **What do you dislike about OpenEye?** Slow connections to recorders & lack of quick reponsiveness in web-UI. Lack of clear information about what advanced features are available on which license, with what hardware, etc. (especially when looking at existing accounts with older model hardware installed). Integration with Alarm.com is OK at best, and all-around the "advanced" and AI features feel "young" and not yet fully-baked. **What problems is OpenEye solving and how is that benefiting you?** Remote access across locations is the main benefit, however the lack of a single login for Alarm.com & OWS is a pain point here. For the Standard License - looking at this as "onsite NVRs with a cloud access platform" an nothing more... the licensing is too expensive. We could sell a lot more if there was a lower cost license model for simple cloud-managed remote access, status monitoring, etc with the option to upgrade for advanced features/analytics etc. ### 6. Modern, Easy-to-Use Platform with Robust Analytics and Great OpenEye Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brett L. | Corporate Security Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** Modern interface, robust analytics, ease of use, working with OpenEye reps. Later on in this survey you ask if we switched from a different vendor to OpenEye. We did switch from Verint and March Networks. Neither showed up in the search window, so I had to mark now. We feel OpenEye is superior in performance and features than both of those solutions. **What do you dislike about OpenEye?** No significant downsides identified as of yet. **What problems is OpenEye solving and how is that benefiting you?** We had some issues with firmware updates, OpenEye is working diligently with our IT team to resolve. ### 7. Effortless Accessibility and Reliable Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** I appreciate OpenEye for its ease of access, making everything clearly available and accessible from anywhere, which is crucial for stability. I really like how it's easily accessible for all users, regardless of their level of computer or software experience; it feels like anyone can use it. The playback features are used quite a bit, and the reports have been very valuable for managing all of our customer accounts and inventory. We strongly prefer using the OpenEye Windows servers over the Linux servers because troubleshooting and accessing them remotely is much easier. OpenEye integrates well with the AI image verification tool Ai-RGUS, which helps manage offline cameras. The initial setup of OpenEye was very easy to configure before installation. **What do you dislike about OpenEye?** We strongly like using the OpenEye Windows servers over the OpenEye Linux servers, as troubleshooting issues and accessing the Windows servers remotely is quite a bit easier. **What problems is OpenEye solving and how is that benefiting you?** OpenEye provides ease of access and stability, making it user-friendly for all experience levels. Its playback features and reporting tools effectively manage customer accounts and inventory. Setup and configuration are straightforward, enhancing efficiency for our team and clients. ### 8. Reliable, User-Friendly Security Solution with Minor Connectivity Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about OpenEye?** I find OpenEye to be reliable and extremely user-friendly, which greatly reduces the number of service calls and makes training much more intuitive. I appreciate its cloud-based accessibility, allowing users to securely access systems without needing software on their computers or using VPNs. The initial setup was very easy, aside from figuring out how to assign licenses, and we had no issues getting the system up and adding our cameras. **What do you dislike about OpenEye?** We tend to run into issues with ONVIF cameras staying connected, specifically Hikvision and Allustra. **What problems is OpenEye solving and how is that benefiting you?** OpenEye secures and monitors locations reliably, reducing service calls and offering intuitive training. Its cloud-based accessibility allows secure system access without needing software or VPNs. ### 9. Works Seamlessly with Existing Cameras and Scales as Budget Allows **Rating:** 5.0/5.0 stars **Reviewed by:** Karim S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about OpenEye?** It works with my existing cameras, which gives me time to phase in additional areas as my budget allows. **What do you dislike about OpenEye?** I am still working on the live view with large monitors. I might need to buy into the NVR hardware **What problems is OpenEye solving and how is that benefiting you?** Ease of setup, I can even use on a server. Again this allows for growth into the solution without the primary cost. ### 10. Easy to Use Anywhere, with Helpful Date-and-Time Search **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about OpenEye?** Ease of software use. I like that I can pull it up on my desktop at work and use it from mobile device at home if I need to. Being able to go back to specific dates and times to find a 'concern' is also a plus. **What do you dislike about OpenEye?** I haven't found anything yet that is an 'openEye' issue. Our biggest concern is the wiring in our building doesn't allow us to see all of our cameras on one data base, if that makes sense. It's split between two servers, but again that is our issue not an OpenEye issue. **What problems is OpenEye solving and how is that benefiting you?** No problem ### 11. Great Alarm.com Alert Integration and Helpful Rep Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** Alerts that integrate with an Alarm.com alarm system. Example: Alarm armed - turn on alerts. Support from our reps is great. **What do you dislike about OpenEye?** Load times are slow compared to another VMS we use called Obseron. Hardware is expensive. Sometimes hard to figure out what server is required. Support is great though when we need help. **What problems is OpenEye solving and how is that benefiting you?** Customer like the alerts that are reliable. We like the alerts about customer issues (cameras offline, HDD failure, etc) when they are accurate. There seems to be some issues with those recently. ### 12. Motion Sensing + Timeline Search Make Finding Events Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** The motion sensing mixed with the timeline searching allow me to look into events without having to scrub through hours of footage **What do you dislike about OpenEye?** I do wish there were more global option toggles rather than everything being bound to a user group. It's not a huge deal, but it would save some time when deploying a feature bank-wide **What problems is OpenEye solving and how is that benefiting you?** Allowing me to efficiently search for specific footage of events, and keeping an easy to access area for all of our footage and camera settings ### 13. Exceptionally User-Friendly Experience from Setup to Daily Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** Interface is very user friendly when compared to competitors. Really, everything from new account creation to install to user friendliness is way above everyone else. **What do you dislike about OpenEye?** Only issue I have come across is 3rd party integrations. OpenEye will release a software update that breaks the integration so we then have to wait for another software release that fixes it. **What problems is OpenEye solving and how is that benefiting you?** Love the new active deterrent cameras so you don't have to add an external speaker or strobe. ### 14. Easy to Use, Best-of-Breed Compatibility, and Amazing Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** It works with all the best of breed products and is very easy to use. The support team is amazing from sales to tech. **What do you dislike about OpenEye?** I would say their camera line. We have had some issues with the cameras themselves, but the servers and VMS Platform is outstanding **What problems is OpenEye solving and how is that benefiting you?** They have helped register projects for additional discounts to help us win jobs. They have helped design projects as well. ### 15. Access from Anywhere: A Flexible Cloud Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about OpenEye?** It’s a cloud service that you can connect to from anywhere. **What do you dislike about OpenEye?** In some cases, online support should be available. **What problems is OpenEye solving and how is that benefiting you?** As a financial institution, we are required to keep video records for a minimum of 90 days. The system was not recording the videos during that time. Although the issue has been resolved, we do not have recordings for that period. ### 16. Intuitive Navigation That’s Easy from Day One **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** Ease of use/navigation - there is very little instruction needed to know how to use the software for basic functions. **What do you dislike about OpenEye?** I can't think of anything in particular that I actively dislike about the software **What problems is OpenEye solving and how is that benefiting you?** It improves our global office security - providing a standard software that can be used with our team across the world. ### 17. Excellent Setup and Customer Experience with Top-Tier Video Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** The setup and customer experience is excellent. Video quality on the customer side is better than most platforms. **What do you dislike about OpenEye?** The customer licensing could be more straightforward. **What problems is OpenEye solving and how is that benefiting you?** I currently don't have any customer problems ### 18. Easy and very user-friendly platform management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about OpenEye?** Ease of platform management for the user **What do you dislike about OpenEye?** In reality, there hasn't been anything that I dislike yet. **What problems is OpenEye solving and how is that benefiting you?** Remote site video management from a central site ### 19. Easy to use and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about OpenEye?** What I like best about OpenEye is how easy it is to use and how reliable the video footage is. Whether I’m checking in on a job site or reviewing something that happened, the system loads fast and the quality is always clear. I also like that I can access everything from my phone without jumping through hoops. **What do you dislike about OpenEye?** The only thing I don’t really like about OpenEye is that sometimes the mobile app can lag or take a few extra seconds to load live video, especially when I’m on the go. It’s not a deal-breaker, but it can be frustrating when I need to check something quickly **What problems is OpenEye solving and how is that benefiting you?** OpenEye is helping me keep an eye on my roofing jobs and equipment when I can’t be there in person. It gives me peace of mind knowing I can check in anytime from my phone, and if something happens, I’ve got clear video to back it up. It’s definitely helped cut down on theft concerns and keeps my team more accountable too. ### 20. Top Notch Partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about OpenEye?** Over my career I have had many technology vendors. OpenEye is not a vendor, they are a partner. They always go above and beyond to take care of their customers. I can't say enough about how they make sure their customers are successful. **What do you dislike about OpenEye?** I don't know that I really have a comment. I know in the past we have had some issues getting some equipment, but truly that was an issue with one of OpenEye's supplier. Not sure that could have been anticipated. **What problems is OpenEye solving and how is that benefiting you?** We mainly rely on for loss prevention and litigation avoidance. ### 21. "Review on OpenEye: My Experience, Prons and Cons" **Rating:** 4.5/5.0 stars **Reviewed by:** Anil B. | Senior Systems Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about OpenEye?** Hosting this app in Cloud is the best feature I like. **What do you dislike about OpenEye?** Cost is more Expensive, and Storage duration is also for limited time. **What problems is OpenEye solving and how is that benefiting you?** We can view Live Videos and Recorded Vides from anywhere and any time without any complexity. ### 22. My Hands-On Review of OpenEye Security Surveillance Systems **Rating:** 3.5/5.0 stars **Reviewed by:** Prashant S. | Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about OpenEye?** OpenEye's security system's motion detection cut down on false alarms by screening out harmless movements, like animals or weather effects. This feature, along with smart analytics helped spot unauthorized people and keep them out of off-limits areas. The system also sent out instant alerts when someone breached the perimeter letting security staff react right away. Plus, managing all sites from one central point cut down on admin work and made security practices more uniform. OpenEye's support team's ability to fix issues also helped keep the system up and running. **What do you dislike about OpenEye?** During my time using OpenEye's security systems. I ran into issues with the face recognition feature. It didn't work well when the lightning was poor or when staff wore masks or hats. The HD video needed a lot of bandwidth so we had to upgrade our network to things running. Smaller offices without much tech know-how found the system's advanced features too complex, which meant they needed extra help and training. At first, we struggled to make OpenEye work with our existing security setup, but their customer support helped us sort it out. The initial costs for hardware and licenses were high, but in the long run, the system's benefits made it worth the money we spent. **What problems is OpenEye solving and how is that benefiting you?** I found OpenEye's motion detection feature of their security system outstanding. It filters out the non-threatening movements from what it perceives through its sensors, thus reducing false alarms due to animals or weather-related disturbances. With this feature, unauthorized personnel were detected in our no-go zone, and measures were quickly initiated to prevent their intrusion into forbidden areas. The system provides real-time alerts in case of a breach in the perimeter so that actions can be taken by our security team. The enormous reduction in administrative overhead and the introduction of consistency into our security practices by having all our locations controlled from a central hub is what drew us to OpenEye. Moreover, with OpenEye's excellent remote troubleshooting support team, system downtime was minimized and everything kept running. ### 23. Detail review of OpenEye **Rating:** 4.0/5.0 stars **Reviewed by:** Suresh B. | SDET, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about OpenEye?** OpenEye provides many benefits for managing and monitoring video. 1.openeye systems are adaptable to various requirements as they can be scaled from modest to large 2.this feature streamlines processes and boosts productivity by enabling users to control and keep an eye on numerous cameras and video streams from a single platform 3.provides security such as facial recognition and motion detection 4.we can monitor from any location with simple remote access to both love and recorded video via web or mobile apps 4. It is used friendly **What do you dislike about OpenEye?** Some disadvantages are there 1. Cost is very expensive for high end video surveillance systems, especially for large scale deployments 2.integration issues will be there as it integrates with multiple systems, there can be compatibility issues with 3rd party products 3.Regural maintenance and updates are necessary for better performance 4.openeye systems depends on network connectivity for remote access and cloud services, any network issue could affect performance and accessibility **What problems is OpenEye solving and how is that benefiting you?** OpenEye solves key issues in video surveillance by centralising video feeds, enhancing security with advanced analytics and providing remote access. It supports scalability and integrates with other systems, offering a user friendly interface. These features improves efficiency, security, flexibility and making it a cost effective solution for security needs ### 24. Best Video Surveillance System available in the market right now **Rating:** 5.0/5.0 stars **Reviewed by:** AFSHAN S. | Process Developer, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about OpenEye?** We are using OpenEye to keep an eye at our office spaces. We have a large team & we need to have Surveillance on the activity going on the floor. Openeye is very helpful in resolving this issue we had. The customer support of Openeye is very helpful. The cost of the system is justified for the services & options that this application provides. Openeye is very very easy to use. I would highly recommend Openeye to anyone who needs such a survillience system for keeping an eye of their workspace when needed, As we cannot be always coming to office. We use the application frequently. Also this is very easy to use in day to day life. **What do you dislike about OpenEye?** There is nothing as such to complain about. **What problems is OpenEye solving and how is that benefiting you?** The main probelm that Openeye is solving is the constant need to monitor the activity on the floor, We can now easily attend the meeting while keeping a eye on the floor. ### 25. One of great Solution for Video Survellance **Rating:** 4.5/5.0 stars **Reviewed by:** Dumindu d. | Software Enginner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about OpenEye?** Scalability and Flexibility Advanced Motion Detection Capabilities AI-Powered Analytics **What do you dislike about OpenEye?** Some options are out from the budget (Expensive) Network Dependancy. **What problems is OpenEye solving and how is that benefiting you?** I was using this for a solution to level up the Data Security and reduce compliance Challenges. ### 26. Easy to setup and use **Rating:** 4.5/5.0 stars **Reviewed by:** Divyanshu R. | L3 Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about OpenEye?** The platform let's help us to understand the important consequences of business in a more informative way. The video helps us to understand the things in a more precise way.it helps to monitor the entire organization at one go.the object detection make it easy to detect any hindrance which comes in between. **What do you dislike about OpenEye?** Sometimes it lag that functionality can be improved. **What problems is OpenEye solving and how is that benefiting you?** Helps to maintain risk and security at business level. Helps to manage memory we don't have to install and download any other software to use it we can access it from anywhere remotely. Helps to find out the weak and potential areas for our business. Helps to make the process more smooth.it uses latest AI technology which makes it more durable. ### 27. A Powerful Video Surveillance Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Dumindu d. | Software Engineer Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about OpenEye?** Fast and responsiveness AI tools and features Good Customer Support Easy to intergrate **What do you dislike about OpenEye?** Complexity of initialization Expensive packages **What problems is OpenEye solving and how is that benefiting you?** To build a Video Survellance platform ### 28. Comprehensive and Intelligent Video Surveillance Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Mathieu P. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about OpenEye?** What I like most about OpenEye Web Services is its seamless integration with cloud technology and local recording, providing a flexible and secure surveillance solution. The platform’s AI-powered video analytics deliver actionable insights, enhancing both security and business intelligence. Additionally, the user-friendly interface and centralized management of user permissions make it easy to control and monitor the system remotely. **What do you dislike about OpenEye?** The initial setup and configuration can be complex and time-consuming, especially for users who are not familiar with advanced surveillance systems. **What problems is OpenEye solving and how is that benefiting you?** OpenEye Web Services resolves issues related to managing video surveillance and security across multiple locations. By integrating cloud management with local recording, it reduces IT workload, simplifies remote connectivity, and ensures continuous system health monitoring. These features enhance operational efficiency, minimize downtime, and improve overall security management for the business. ### 29. good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about OpenEye?** you can confiure the cameras remotely and its a technician friendly. **What do you dislike about OpenEye?** hard to configure remotely, might take an hour to setup **What problems is OpenEye solving and how is that benefiting you?** it make our job more convinient , because as a remote support i can configuure it with the hep of tech ### 30. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nipun P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about OpenEye?** Their focus on developing advanced models and their commitment to ethical AI are also highly regarded in the field **What do you dislike about OpenEye?** Nothing, However, if you’re referring to OpenAI, I can tell you about common critiques or challenges **What problems is OpenEye solving and how is that benefiting you?** These efforts benefit me, in a sense, because advancements in AI research lead to improvements in my capabilities and performance, enabling me to provide better and more accurate responses ### 31. Business Development Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Joe A. | BDM, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about OpenEye?** OpenEye is a great place to work as a software engineer. The work itself is interesting and exciting, and management fully supports a development process that lets us do things right (as opposed to just quickly) and deliver a high quality product **What do you dislike about OpenEye?** OWS has some significant downsides, however. PTZ control and use is sporadic and can be troublesome even when using **What problems is OpenEye solving and how is that benefiting you?** the intelligent and aware cloud video platform that makes it easier to see the next risk—or opportunity for your business ### 32. Simple and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Pennee M. | supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about OpenEye?** This system is super simple. Easy to use. I use this frequently. **What do you dislike about OpenEye?** I have not had any down sides to the use of the Openeye system **What problems is OpenEye solving and how is that benefiting you?** Loss of revenue. ### 33. Excellent Service and professionalism **Rating:** 4.5/5.0 stars **Reviewed by:** Brad B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about OpenEye?** I recently had the pleasure of using OpenEye for a project, and I couldn’t be more satisfied. Their team demonstrated exceptional professionalism, delivering high-quality results on time. The communication was clear, and they addressed all my concerns promptly. I highly recommend OpenEye for anyone in need of reliable and efficient service. **What do you dislike about OpenEye?** I really didn't dislike anything about openeye **What problems is OpenEye solving and how is that benefiting you?** Securing my assets and preventing unwanted invasion ### 34. Open Eye: Great and Simple to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara L. | Special Populations Case Manager , Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about OpenEye?** I felt the most useful thing about OpenEye was the simplicity of use. OpenEye is user friendly. It was easy to implement and their customer support was amazing. **What do you dislike about OpenEye?** OpenEye can only be used by one user at a time. So the frequency of use is low company wide. OpenEye needs to add more features. **What problems is OpenEye solving and how is that benefiting you?** Using is for monitoring my home office. ### 35. Overall Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michael John P. | Administrative Aide VI, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2024 **What do you like best about OpenEye?** Its accessibility. You can easily monitor your premises from anywhere with an internet connection; you can also manage multiple locations and devices efficiently from a single platform. **What do you dislike about OpenEye?** maybe its reliance on internet connectivity. **What problems is OpenEye solving and how is that benefiting you?** You can monitor your premises with ease without actually going into the places being monitored physically, and you can do it by using single device or platform. ### 36. Review for OpenEye **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about OpenEye?** OpenEye's object detection and recognition technology which uses advanced algorithms to analyze and interpret visual data is great. Their AI products are generally well-regarded for their accuracy and efficiency in tasks such as image classification, object detection, and facial recognition. **What do you dislike about OpenEye?** Cost Support and documentation Complexity **What problems is OpenEye solving and how is that benefiting you?** Automated Surveillance, Enhanced customer insights, Improved quality control - [View OpenEye pricing details and edition comparison](https://www.g2.com/products/openeye/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+02%3A56%3A43+-0500&secure%5Bsession_id%5D=aeb49e51-861a-4a32-903e-031e825267bd&secure%5Btoken%5D=f950e8bc9b6d9c89f3d8342d6f08ca62f6ef78b42bbe5666a592ca99d228d7b2&format=llm_user) ## OpenEye Features **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top OpenEye Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (604 reviews) - [Verkada](https://www.g2.com/products/verkada/reviews) - 4.7/5.0 (138 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (260 reviews)