Top Rated Onfleet Alternatives
I love that it sends automated delivery text notifications to customers, which allows them to communicate directly with the driver. It's not part of my job to build delivery routes, but it's helpful that it will suggest routes to you. The amount of features it has and the intuitive interface are so helpful to our team. Review collected by and hosted on G2.com.
Sometimes the backend of our website doesn't communicate well with Onfleet. It's probably an issue more on our end than theirs. Since I work in customer service, the most annoying thing is that some customers will not receive the delivery notification texts. Sometimes this is a one-off issue, but other times it's an ongoing issue. Review collected by and hosted on G2.com.
Video Reviews
Great routing software!
131 out of 132 Total Reviews for Onfleet
Overall Review Sentiment for Onfleet
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Onfleet seamlessly scaled with our business's rapid growth, maintaining both performance and quality. Its customizable interface allows us to focus on what's important in real time. In our fast-paced environment, having a platform that responds quickly is essential.
From the start, Onfleet was easy to set up, with a highly user-friendly interface. After over three years of use, it continues to scale effortlessly. The dashboard remains intuitive, and the driver app is simple to navigate. The ability to customize communications and automate updates throughout the delivery process has been invaluable for enhancing both the driver and customer experience.
Working with the Onfleet support team is always a pleasure. Our inquiries are addressed promptly, and the team is incredibly friendly. They truly listen, offer valuable insights and ideas to resolve issues, and are eager to learn and grow alongside us. Review collected by and hosted on G2.com.
The only significant pain point, though not entirely Onfleet's fault, is the delay in accessing call or text records to confirm driver communications with customers. It can take up to 72 hours to export a complete log, which can be frustrating when dealing with an upset customer who urgently wants to know if the driver contacted them. Review collected by and hosted on G2.com.
- Just the fact that Onfleet is brave enough to work with companies in our otherwise neglected industry is a huge plus and speaks to their credibility as a company.
- Even beyond that, it's a best-in-class software at a fair cost.
- It's given us the ability to reliably outsource expensive functionality and focus on other priorities.
- The support team at Onfleet is always quick to respond.
- The app itself is intuitive and user friendly and relatively easy to integrate into our system
- Onfleet has become a integral part of our business and has enabled us to scale our markets and capabilities! Review collected by and hosted on G2.com.
- New features can take a while to launch
- There could be more "route insights" or analytics capabilities
- It's not really Onfleet's fault, but the communications between Onfleet and customers via SMS and calls often get flagged as spam, which creates big problems for us Review collected by and hosted on G2.com.
Onfleet is amazing in so many ways! I can communicate with my drivers fast. The drivers can communicate with the customers.
I do like the fact I can now create routes, i am still learning this but so far I LOVE it! I am still learning alot on onfleet but I am able to get a hold of someone quickly if i need help.
Our company uses onfleet MOnday - Friday and we have alot of recurring customers, having the option to use the spreadsheet and upload it once a week is a life saver! Review collected by and hosted on G2.com.
I really would like to see the "pause function" I know it is coming but wish it would happen sooner than later.
Would be nice if the call/text to the customers would be from the area code we live in not the 888 number, lots of customers wont anwser because of that. Review collected by and hosted on G2.com.
Onfleet is user friendly on all access levels, simplifying operations and employee training.
Optimization, predictive ETAs, automated alerts, and analytics allow us to centralize dispatching operations across multiple States, increasing quality control while substiancially decreasing our labor.
Creation of hubs and teams simplifies onboarding new locations as we scale. Review collected by and hosted on G2.com.
Lack of metrc integration.
Integration deficiancies with Dutchie Point Of Sale create some manual steps in our process.
The inability to save vehicles to a hub, and a saved Company vehicle to an On Duty driver. Review collected by and hosted on G2.com.
I've worked with and implemented the use of Onfleet at multiple organizations since 2016. It has alwyas proven to be a lean, effective, and impactful tool ensuring recipients and drivers alike have an enjoyable delivery experience. The flexibility and transparency of the platform make it nimble and responsive to real-time changes. Integrating Onfleet with other tools aloows us to create efficient workflows and business processes. The customer support team is the best I've worked with. They are quick to respond, thorough, and willing to deep dive into root cause issues. Review collected by and hosted on G2.com.
I would love to use Onfleet as a delivery orchestration platform and manage deliveries across all providers within Onfleet. Review collected by and hosted on G2.com.
The fact that "Tasks" are not hub-and-spoke managed. Being able to recognize pickups and deliveries (a task) without needing to have all-pickups managed first, is the entire basis of our company's technology. Without OnFleet, we would ahve had to have built an-onfleet-system ourselves from scratch. From what we can tell, in this regard, OnFleet does not have any competition.
Also - Amalia is an amazing coach and success manager. She has been very helpful, as well as proactive in keeping us up-to-date on feature availability. Review collected by and hosted on G2.com.
Drivers managing a single task in the app, locks the driver from managing any other tasks. Review collected by and hosted on G2.com.
Onfleet is always reliable and tends to give us the least amount of issues in comparison to our other operating systems. Review collected by and hosted on G2.com.
We tend to find that the 'optimizing" feature is not the best routing method and utilize dispatch knowledge to produce the best outcomes. Review collected by and hosted on G2.com.
The interface is great, the app is user friendly and the route optimization works great. You also have unlimited users Review collected by and hosted on G2.com.
Nothing to dislike about onfleet. Love it Review collected by and hosted on G2.com.
Easy to import and optimize. App works great to keep everyone updated and informed of their delivery. Review collected by and hosted on G2.com.
Would like it to have a "memory" a way to route people the same way as in the past. Review collected by and hosted on G2.com.
