OneBill Reviews & Product Details - Page 2

-How user freindly it is

-The dashboard

-The flexibility

-How quickly the OneBill team makes changes when requested

-The vendor options for third party applications Review collected by and hosted on G2.com.

I cannot think of any. My expectations have been met and exceeded. Review collected by and hosted on G2.com.

Flexible. Easy to use. Outstanding support when needed from the VP in CA Review collected by and hosted on G2.com.

I'd like to clarify my complaint about slow service through the ticket system. The ticket that was opened Friday was resolved very quickly. Previous tickets that had slower response time are more than 3 months back. I checked the ticket system. So this has actually improved lately Review collected by and hosted on G2.com.

The format of creating a bill. I like that we can add our own products and have a formatting set for them as we want it. Review collected by and hosted on G2.com.

Customer support is really unprofessional, not quick enough in response when it comes to urgent matters, and often times downright rude. This, in my opinion, is the largest fault OneBill has. Review collected by and hosted on G2.com.

I like the adaptability of the platform. It has a multitude of different use cases. Onebill can be used for any type of business-to-consumer platform. I appreciate all the integration that it has to offer from QuickBooks, to DocuSign, and even Fedex! I also appreciate the team at Onebil, as they were always so quick and helpful to any questions we had. Review collected by and hosted on G2.com.

My least favorite part of Onebill is the resell system. We had a couple of errors and difficulty figuring out how to change products and descriptions when also working with the reselling option. I think it could be a little more user-friendly on that front. Review collected by and hosted on G2.com.

Excellent support and very helpful with setup. They customized it to meet my requirements. Review collected by and hosted on G2.com.

There are a few minor cosmetic stuff that just make more clicks then needed to search for certain things. Review collected by and hosted on G2.com.

Robust data capture. Earnest tech support. Nice looking interface Review collected by and hosted on G2.com.

Tech support can take a while to fix an issue. But they want to help so that's good Review collected by and hosted on G2.com.

Automatic tax calculations, reports, Ability to have number customer profiles - Agent,Reseller, Customer Review collected by and hosted on G2.com.

Customer Service is very slow to fix an issue. Review collected by and hosted on G2.com.

One Bill is very user friendly. I did not have any training on it and was able to pick up most of it on my own. The canned reports are very helpful and were everything that I needed. Review collected by and hosted on G2.com.

(1) The inability to get a back dated aging report. If the last day of the month falls on the weekend, you are unable to capture the aging with the end of month date on Monday.

(2) We have found inaccruracies in the balances when payments are reversed.

(3) The version of One Bill that we are using don't have a place to document conversations with the customer so that you have a history. Review collected by and hosted on G2.com.

that we are able to keep customer's information all in one place. We are able to customizable options and rules to enhance the customer's experience with our company. Review collected by and hosted on G2.com.

I dislike some of the logic that is there because it isnt my logic but it does keep me on my toes to also understand other's perspectives Review collected by and hosted on G2.com.

Automation and customization make billing a breeze.

Starting from a quote to then processing an order and finally to invoicing is now orderly and streamlined.

Saving on manually calculating usage charges Review collected by and hosted on G2.com.

Phone support could be expanded, but they are responsive on tickets.

Modifying or cancelling subscriptions must be done individually. For our processes it would be helpful to be abel to do such tasks en masse. Review collected by and hosted on G2.com.