The format of creating a bill. I like that we can add our own products and have a formatting set for them as we want it. Review collected by and hosted on G2.com.
Customer support is really unprofessional, not quick enough in response when it comes to urgent matters, and often times downright rude. This, in my opinion, is the largest fault OneBill has. Review collected by and hosted on G2.com.
Video Reviews
Central billing software
47 out of 48 Total Reviews for OneBill
Overall Review Sentiment for OneBill
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I have worked with OneBill for about 2.5 years now and I am still finding new ways to use it. I can always rely on accurate tax calculations and I can always rely on bills being invoiced correctly. Review collected by and hosted on G2.com.
Sometimes I feel like the software was designed more so by engineers who ask accountants how to design their system. Sometimes there are frustrating quirks or submissions that are not easily correctable.
I will admit this can be solved with more regular use in the system, so this dislike is not as much of a pain point as it was a year or so ago. Review collected by and hosted on G2.com.
Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everything we asked for, their customer support was fantastic. Requests for changes were made quickly and efficiently. The complete roll out took less than 1 month from signing on. We send invoices and receive payments daily and it is so easy to use. OneBill's integration with our existing systems was faultless. Couldn't ask for anymore. Review collected by and hosted on G2.com.
Absolutely nothing to dislike about the OneBill system. Review collected by and hosted on G2.com.
Rating: ⭐⭐⭐⭐⭐ (5/5)
I recently had the pleasure of working with OneBill Software, and I must say that their service has been nothing short of exceptional. They have demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction from start to finish. I want to share my positive experience and highlight why I highly recommend their services.
First and foremost, the level of communication throughout the entire process was outstanding. From the initial onboarding call to the final implementation, the team at OneBill Software maintained open lines of communication, promptly addressing any questions or concerns I had. Their responsiveness and willingness to provide detailed explanations helped me feel supported and informed at all times.
The team at OneBill Software ensured that every step was carefully planned, executed, and monitored. They consistently delivered milestones on time and kept me updated on the progress, making the entire experience stress-free and efficient. Review collected by and hosted on G2.com.
It is essential to be sure you work with your internal accounting team to be sure the OneBoll platform is integrated into your accounting system to avoid the need to "swivel-chair" between systems. Review collected by and hosted on G2.com.
Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill provides us with an array of valuable features without being bloated. It streamlines the process of lead>quote>order>invoice>cash, so we can avoid the need for complex and potentially clumsy integration with third party applications. It supports our needs related to direct customers, sales partners, and agents with simplified sophistication. It offers highly secure data protection with simple access to high level and detailed reporting. Review collected by and hosted on G2.com.
The nature of UCaaS from 101VOICE, which includes feature rich telephony and related services, is highly complex, especially related to usage rating and taxation for recurring and variable customer revenues. Providing services nationwide requires taxation support for hundreds of regulatory and tax authorities. Onebill requires, as would any other application, dedication and forethought in implementation and setting up the system properly at the outset, and utilizing Onebill's readily available resources and help files to establish the right strategy to meet our needs. Review collected by and hosted on G2.com.
It is clean and convenient to use when everything is correct. If changes are needed then I can reach out to the support team and ask. Response times are relatively quick as well. Review collected by and hosted on G2.com.
I dont not have any difficulties with OneBill. Onebill is user friendly and easy to navigate through. Review collected by and hosted on G2.com.
Onebill makes invoicing customers easy and efficient. It has cut the work required to invoice our customers by at least half. The system has been reliable, and Onebill's support team is always there to help should we need assistance. Review collected by and hosted on G2.com.
Customization can be a bit difficult. As a telecom company, we have many requirements for rating calls and creating unique pricing structures. Building these custom plans may require setting up custom "engines" in Onebill, which is not always easy. However, Onebill's support team is always willing to point us in the right direction or do the work themselves whenever necessary. Review collected by and hosted on G2.com.
I am a billing specialist who has been using OneBill for about eight months (but my company has used it for several years). We use it to bill our voice products, which can be very complex (especially the taxes). Overall the software is pretty user-friendly and easy to use, but where OneBill really shines is their exceptional customer service. In my 15+ years of billing, I have never encountered customer service quite like I have with the OneBill team. They are incredibly responsive and always quick to address problems and accommodate requests (such as for reporting enhancements). They will gladly schedule team calls to discuss issues or brainstorm how to improve/enhance our overall experience. Review collected by and hosted on G2.com.
The OneBill customer service team is always exceptionally responsive, but you may not receive a response until the next morning (due to time zone differences). But, I can ALWAYS count on having a response when I check my email in the morning. Also, sometimes when they do general report enhancements, it can cause issues/glitches with the reports (but again, they are always quick to respond and fix the issues). Review collected by and hosted on G2.com.
