OnCall Health
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OnCall Health
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4.7 out of 5 stars
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OnCall Health Reviews & Product Details - Page 5

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OnCall Health Overview

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What is OnCall Health?

OnCall Health’s workflow automation tools, such as direct insurance billing and API integration make it easy for providers and administrators to deliver virtual treatment by increasing efficiency through every program workflow. OnCall enables organizations to engage with patients in new ways through a patient-facing portal, a digital-first admissions and booking experience, and asynchronous care tools. With OnCall, providers can consistently connect with patients where they are and at any time, increasing compliance and program completion rates. Ultimately, OnCall’s solution offers the modern and efficient virtual care experience that patients and staff expect, helping organizations retain more patients, scale efficiently, and increase revenue.

OnCall Health Details
Discussions
OnCall Health Community
Languages Supported
English, French
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Product Description

OnCall Health is everything a virtual care platform should be. Designed for all healthcare providers and health organizations - video, instant messaging, and best in practice management tools. PIPEDA and HIPAA compliant. Cloud-based and available on any device and browser.

How do you position yourself against your competitors?

With OnCall, you can launch an end-to-end solution, grow your business, and optimize for success.

Launch an end-to-end solution: Launch quickly with an end-to-end solution that integrates into your operations for a seamless experience.

Grow your business: Reach more patients and add new revenue with a branded solution that meets your unique needs.

Optimize for success: Get support from implementation to evolution to guarantee your program's adoption and success.

Seller Details
Seller
Qualifacts
Year Founded
2000
HQ Location
Nashville, Tennessee
Twitter
@Qualifacts
740 Twitter followers
LinkedIn® Page
www.linkedin.com
1,084 employees on LinkedIn®
BG
Overview Provided by:
Brook Goodman

Recent OnCall Health Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"User friendly, reliable."
User friendly and easy to learn how to use.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent"
Excellent customer support. Very user-friendly template.
Read more
Greg P.
GP
Greg P.Small-Business (50 or fewer emp.)
4.5 out of 5
"Been using OnCall for over two years and am very satisfied with the product and customer service."
secure online sessions, client appointment reminders
Read more
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OnCall Health Media

OnCall Health Demo - Workflow Automation Tools
We offer a full suite of automation tools that allow administrators and providers to save time . From automated appointment reminders, a customizable centralized client roster, branded invoices and direct payment processing, save time by doing managing clients in a single platform.
OnCall Health Demo - Branded Apps
Having a consistent experience for your patients and retaining brand trust is important. With your own branded apps you can ensure your branding is throughout the entire patient journey so the app looks and feels like your own.
OnCall Health Demo - Analytics
Track the growth and success of your virtual care program in real time. Our analytics dashboards helps you track progress on a number of key metrics and is downloadable so you can share or import it.
OnCall Health Demo - Consent & Security
OnCall is HIPAA and PIPEDA compliant with end-to-end 256-bit encryption. Your patients also complete a privacy consent form prior to using OnCall and can be customized to you to include more information, like terms and conditions
OnCall Health Demo - Patient booking and digital forms & files
Online booking page branded to you so patients can schedule appointments based on your providers availability. Assign, share or send files and forms digitally to clients securely in the OnCall platform before, after or during an appointment.
Answer a few questions to help the OnCall Health community
Have you used OnCall Health before?
Yes

45 OnCall Health Reviews

4.7 out of 5
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45 OnCall Health Reviews
4.7 out of 5
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4.7 out of 5
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OnCall Health Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for OnCall HealthQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Joy S.
JS
Clinical Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OnCall Health?

OnCall health is easy to use, and reliable. Virtually every one of my clients commented how much they preferred it over the previous platform I used. The layout is clear and user friendly. The video and audio is of great quality. Any time I've needed to contact support, the response time has been very fast and the personnel are knowledgeable and friendly. Review collected by and hosted on G2.com.

What do you dislike about OnCall Health?

The only 'dislike' I have is that clients have to email support to update their credit card information. Some of my clients have difficulty organizing themselves, and are easily confused; this extra step has created some struggles for them. Review collected by and hosted on G2.com.

Recommendations to others considering OnCall Health:

I encourage anyone who provides online mental health counselling to give this platform a try. Review collected by and hosted on G2.com.

What problems is OnCall Health solving and how is that benefiting you?

I provide online clinical counselling and psychotherapy. The reliability of the platform is imperative; and with OnCall Health I don't worry about the video or audio freezing in the middle of a session. My clients find it easy to navigate, and the ones who also use the mobile / tablet app say it's consistent and just as easy to use as the computer. Review collected by and hosted on G2.com.

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Devan C.
DC
Private Practice Clinician
Mental Health Care
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OnCall Health?

The ability to bill clients directly through the program and have then receive their receipts immediately. It is also so helpful to connect with clients at a distance with the video chat option and send files to them through the platform. Review collected by and hosted on G2.com.

What do you dislike about OnCall Health?

That each appointment and client is put in manually with no memory recall on the system or ability to copy information forward. Also not being able for clients to utilize the service if they don't use credit cards. Review collected by and hosted on G2.com.

What problems is OnCall Health solving and how is that benefiting you?

I can access clients in remote communities and stay connected with clients for appointments if they are unable to come into the office. Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OnCall Health?

The easy set up and ease of use. Video chat that is secure and HIPAA / PHIPA Compliant. Clients are automatically notified of upcoming appointments eliminating no-shows. For those who pay by credit card through OnCall, an automatic receipt is generated minimizing paperwork. Review collected by and hosted on G2.com.

What do you dislike about OnCall Health?

Not being tech savvy, I wasn’t drawn to the note taking online or the online appointments option. Review collected by and hosted on G2.com.

What problems is OnCall Health solving and how is that benefiting you?

Being able to reach clients who are unable to travel, giving them uninterrupted secure service with quality video. Review collected by and hosted on G2.com.

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Verified User in Mental Health Care
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OnCall Health?

Ease of use, saves me a lot of time with doing clinical notes, makes payments easy, and the customer service is bar none! They answer any and all questions, are accommodating, and are quick to respond. Review collected by and hosted on G2.com.

What do you dislike about OnCall Health?

The calendar doesn't have as many features as I thought, but it's a minor issue. Review collected by and hosted on G2.com.

What problems is OnCall Health solving and how is that benefiting you?

I'm saving time and therefore money with notes and client information management. I'm also keeping files secure, especially if (heaven forbid) something happens to my paper files. Review collected by and hosted on G2.com.

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Lisa B.
LB
Counseling Therapist
Mental Health Care
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about OnCall Health?

I enjoy the ability to connect with my clients regardless of where they or I am travelling.

They provide wonderful customer service and always respond to my inquiries in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about OnCall Health?

At this time I have no complaints. Any issues were due to my inattention. Review collected by and hosted on G2.com.

What problems is OnCall Health solving and how is that benefiting you?

Providing mental health support to all Nova Scotians. Review collected by and hosted on G2.com.

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