OnCall Health Reviews & Product Details - Page 3

OnCall is reliable and secure. It is easy for clients to use. I like the scheduling features and built-in assessment tools (PHQ and GAD). I appreciate that it is a Canadian company and that data is stored within Canada. Review collected by and hosted on G2.com.

There is the odd glitch with connectivity. There is also less flexibility/ease with screen sharing. Review collected by and hosted on G2.com.

- I appreciate that On Call often calls on users for feedback so that they can continue to add more features and improve their platform

- I find it extremely user friendly, the pages are uncluttered, the information easy to find and navigate through

- technical support is always responsive - via email and phone as are customer service reps Review collected by and hosted on G2.com.

- the video platform has not allowed more than 2 people to join at once without cutting off some of the third users face but my understanding is that this will be improved this month (December, 2020) Review collected by and hosted on G2.com.

I like that OnCall Health is user-friendly. Review collected by and hosted on G2.com.

I dislike how the settings can change and go back to a default where the client's video or microphone doesn't work and they have to adjust the settings each time. I also do not like how OnCall manages multiple participants on the same call. When I do family therapy, for example, I am not able to see all of the participants because of how the video pages open. That's problematic when working with multiple clients at once. Review collected by and hosted on G2.com.

It is easy to navigate, and when there is an issue, there is always someone to help quickly. Review collected by and hosted on G2.com.

That there is an additional processing fee taken off the consult fee. On top of our monthly/yearly fee. Review collected by and hosted on G2.com.

Ease of use, and versatility of applications. Both user and client friendly. Review collected by and hosted on G2.com.

Perhaps the look of the platform could use some improvements? Purely esthetics. Review collected by and hosted on G2.com.

I like the calendar when you log in so you can see all the upcoming appointments. Also being able to add a new event is a breeze.

The software is easy to download and the overall usage is very user friendly.

When you create an appointment the email reminder is helpful as well. Review collected by and hosted on G2.com.

Having to give each user a name when inviting them. Can't I just use the email address? Review collected by and hosted on G2.com.

It meets Canadian privacy laws &, unlike Zoom, it is not subject to the US Patriot Act. It's easy to use and cuts out the need to cut & paste invites to clients. It stores client info so regular client names come up Review collected by and hosted on G2.com.

The inside screen showing me, the therapist, is bigger than I'd like....that's about it. I like everything about it Review collected by and hosted on G2.com.

I find OnCall easy to use and is a nice platform to touch base with clients and colleagues. Review collected by and hosted on G2.com.

I have always had trouble with screen sharing. Review collected by and hosted on G2.com.

Safe and secure record-keeping, easy-to-use platform, user-friendly! Review collected by and hosted on G2.com.

Sometimes it's challenging to set my available hours. I keep forgetting how to do it! Review collected by and hosted on G2.com.

1) Alexandra Latter -attentive, creative, efficient, thorough.

2) Ease of platform development.

3) Ease of use of platform.

4) Outstanding customer service. Review collected by and hosted on G2.com.

1) Lack of API link.

2) Inability to merge data collected into provider note that can be printed/faxed. Review collected by and hosted on G2.com.