OnBase has a great momentum with many aspect I find important to invest my time in. The product is well thought out for many different case. Our support has proven to be very helpfull whenever we have run into issues. Many of our users will benefit with the new tools that will ease their use. The Integration with our ERP makes this a very powerfull solution for us. Review collected by and hosted on G2.com.
The implementation of OnBase was a bit challenging, but thanks to our FLOS we tackled many of the issues. Review collected by and hosted on G2.com.
Video Reviews
Versatile system, but still has a few limitations
262 out of 263 Total Reviews for OnBase
Overall Review Sentiment for OnBase
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I have been using OnBase for almost 20 years now. It has evolved over time from being just another document management solution to something much more. Their Unity Forms are like nothing else in the industry. These are smart forms that become documents when submitted. These forms can continue to be updated and accessed through out the defined process. In comparison to other forms that become a pdf or image. WorkView is another module that makes OnBase very unique, it allows for custom applications and tables to be created that further enhances the functionality of the OnBase product. When combined with OnBase's workflow, very unique and b solutions can be created delivering one-of-a-kind solutions to is userbase. Review collected by and hosted on G2.com.
Overtime Hyland Software has lost focus and many features that were promised 5 years ago have yet to be delivered. Unity Forms for example, as great as they are, do not display on mobile devices. There are still many components that still work the way they did 20 years ago and have never been migrated to the newer platforms. Review collected by and hosted on G2.com.
Point and Click fast development. Wonderful customer service. Energetic and devoted employees. History of great product and customer service Review collected by and hosted on G2.com.
CPE communicating out needs improvement. Even internally it appears our MS group is not updated by CPE. We trust them as experts and they forget our settings and use standard build. They WILL NOT take into account HC need for 24/7. Review collected by and hosted on G2.com.
I like the intentions behind the product, it intends to be a good ECM with inovation propelling them forward. Unfortunately Hyland does not work on improving components of OnBase that would make it a more sought after product. The Web client should have the full capabilities to match what the Unity client or Thick client is capable of. Scanning is almost nonexistent for web and the Unity client does not have great scanning features, users should not be required to be experts in the field of scanning to have the product work for them. Review collected by and hosted on G2.com.
The product is worse than our own we are replacing it with, it lacks scanning capabilities and has little to no web client functionality, it requires thick client installs with config file maintenance. The IIS resets force admins to be active after hours to be able to implement any changes when it should be easy for admins to push changes out. creating a user group should not require kicking users out of the system. users should be able to scan multiple document types without needing to change settings for the scanner inputting them. we cant even swap out licenses when we have 9999 workflows licenses for any workview when we only have 25. Review collected by and hosted on G2.com.
WE USE ONBASE IN SEVERAL AREAS, AP, AR, PLANTS, ENG, MEDICAL, CONTRACTS AND IT WORKS VERY WELL WITH WORKFLOWS AND ASSIGNMENT. VERSIONING IS A KEY FACTOR WITH SOME OF OUR USERS THAT IS VERY LIKED. HISTORY AND AUDITING IS ALSO A EXTREMELY LIKE FEATURE. SAP ARCHIVE LINK IS A GREAT PRODUCT. BAR CODE WORKS WELL IN FOR OUR PLANTS AND INVOICES. Review collected by and hosted on G2.com.
NOT AS USER FRIENDLY AS OUR CUSTOMERS WOULD LIKE. SOME USERS ARE TURNED OFF AND CONFUSED ON HOW TO USE ONBASE SO THEY TEND TO DISLIKE IT SO IT'S VERY HARD FOR USERS TO ADAPT TO CHANGE IN WHAT THEIR CURRENT PROCESSES ARE AND HAVE THEM MOVE TO ONBASE. CUSTOMER SUPPORT HAS DEMISHED AND IT'S HARD TO GET SOMEONE TO KNOW HOW COMPLEX IS OUR SYSTEM AT TIMKEN IS. THE DOCUMENTATION (MRJ) SOMETIMES HAS BEEN OUT OF DATE, WHICH CAUSES DELAY IN IMPLEMENATION OR FIXES. Review collected by and hosted on G2.com.
We use OnBase for AP and it has greatly improved our processes. We have eliminated the need for paper invoices and storage. It allows us process invoices much faster as it goes through approvals quickly and doesn't need to be passed around for approvals. It also provides reporting tools and allows us to research invoices easily. Review collected by and hosted on G2.com.
We use the Line of Business Broker which occassionally has some connection issues. I the LOBB is down, we can't use OnBase at all since there is no connection. A recommended improvement would be for it to cache the GL coding so that it can be used if the connection is down. Review collected by and hosted on G2.com.
There are many no-code or low-code solutions. I like having a community space to collaberate with questions or suggestions to further my solution. End users find it easy to navigate the solution. Having SSO saves our end users from having to remember another log in. Review collected by and hosted on G2.com.
Many times when searching Community I find a post of the question I am asking and it was never answered. Also there is at times so much information to seach through it can be time consuming. On Hyland University it is frustrating how many are premium subscription. I try to be as self sufficient as possible so I don't have to innudate tech support with tickets. Review collected by and hosted on G2.com.
I have a background as being a traditional software devleoper for 2 years in addition to working for a no code development platform startup.
When I first started working with onbase, I was blown away by how simplified the UI design is. I know what I need to do immediately. There are so many customizable options of how to make the product your own. The interface is so clean and simple. Review collected by and hosted on G2.com.
Upgrading seems to have bugs that are not worked out. These bugs tend to be a lot of one off issues that we are not able to reproduce in different dev and test environments. Review collected by and hosted on G2.com.
Incredible suite of tools for managing complex processes, ensuring stability and audit trails, rapid app development, and pretty much any crazy requests our users and business owners propose for us. Easily my favorite system to work in and support. Review collected by and hosted on G2.com.
Support responsiveness has suffered in recent years. Some glaring gaps in testing new versions for Oracle databases. Review collected by and hosted on G2.com.
Ease of use and integration and features Review collected by and hosted on G2.com.
Upgrades are difficult. Sometimes we cannot justify ROI for some of the modules. Hyland is always innovating and coming out with new modules, however, if OnBase is not your first line of business application, it can be hard to justify spending $20,000 plus $25% for yearly maintenance to use SOME of the features of a new module. Review collected by and hosted on G2.com.
OnBase is an overall GREAT software application! The capabilities available in Workflow and Workview are incredible for automating manual processes !!
I have been in Information Technology for over 20yrs, and the Customer Support I receive from Hyland is FAR better than any other software vendor I have ever worked with. Review collected by and hosted on G2.com.
I don't have any dislikes for OnBase. I've worked with the product for almost three years, and I am grateful to be on this team! Review collected by and hosted on G2.com.
