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161 OhMD Reviews
Overall Review Sentiment for OhMD
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OhMD is very user-friendly and we love the simplicity. You get what you get. There isn't a bunch of bells and whistles accompanied by constant upselling feautures. It's an easy to use program that gets the job done. The customer service is topnotch. The Head of Customer Success, Melanie, is not only helpful, she's responsive. The customer service we have received from OHMD is a rarity these days. Review collected by and hosted on G2.com.
OhMD isn't integrated with our EMR, but this is no fault of OhMD. Review collected by and hosted on G2.com.
Communication with patients and staff to streamline workflow and patient care. Review collected by and hosted on G2.com.
Consistently slow and has freuent hiccups in terms of finding patients in the system. Review collected by and hosted on G2.com.
I like the easy access to customer service and their timliness and effort to resolve problems effectively so I can continue to go about my business day! Navigation of the app and browser versions both provide smooth transitions from chat to chat. Review collected by and hosted on G2.com.
Wish you could delete old/previously used chats to free up space and search bar results. I also wish when adding a new clinician or person to an already established chat the options only showed those in your network as to not be confused and add non-network personel. Review collected by and hosted on G2.com.
Simplicity it took two hours to train our team and to set it up, Technical support, innovation, flexibility and pricing. Also Matt is incredibly responsive. Review collected by and hosted on G2.com.
There was a failure with AWS that compromised some our communications. Their team response was prompt and very helpful. Review collected by and hosted on G2.com.
I love how i can communicate with my patient regardless of what it is that they need. They can submit pictures as well if need to. Review collected by and hosted on G2.com.
The only thing is when saving names on phone numbers it always removes the name and have to re- enter them. Review collected by and hosted on G2.com.
The best part of this program for our practice is that we are able to contact our patients directly when talking with them about mental health. Review collected by and hosted on G2.com.
We are in our 1st month of using this software and have had no issues or concerns. They seem very open to any ideas we have as we navigate through. Review collected by and hosted on G2.com.
I love how easy it is to talk to someone at OhMD. We get responses right away and give feedback directly to the developers, not some form lost in a black hole. I appreciate how just in the 6 months we've used it there have been so many additions to the program. We started using OhMD for texting, but the forms and referral features are the icing on the cake! I tell everyone to give them a try. Is it perfect no, but is it easy - absolutely. Implementation was easy. It didn't take myself or the staff much involvement which is not common with any other system we've integrated our EMR with. We use it so much that we have already have moved one staff member from the phones completely and they only conversate w/ our patients via text. Our patients clearly LOVE it too. Review collected by and hosted on G2.com.
Probably how the upgrades are not scheduled. I like how every other system has a set date to upgrade. OhMD just says it's coming and so far it's a rough guess on when the go-live date is. Other than that - no major complaints. Review collected by and hosted on G2.com.
