I like the easy access to customer service and their timliness and effort to resolve problems effectively so I can continue to go about my business day! Navigation of the app and browser versions both provide smooth transitions from chat to chat. Review collected by and hosted on G2.com.
Wish you could delete old/previously used chats to free up space and search bar results. I also wish when adding a new clinician or person to an already established chat the options only showed those in your network as to not be confused and add non-network personel. Review collected by and hosted on G2.com.
Video Reviews
Great System
160 out of 161 Total Reviews for OhMD
Overall Review Sentiment for OhMD
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I really liked OhMD because the team really helps you every step of the way and are amaizing at answering questions. The customer service is also amaizing. I like that OhMD Is very easy to use and I would 100% recomend to every provider who is looking to brimg inovative change into their offices. Review collected by and hosted on G2.com.
One thing I can say is that it did that quit a bit of time to get everything set up but it was defanatly worth the wait. Review collected by and hosted on G2.com.
Very convenient! I love having the confidence that we are HIPPA compliant! I make use of this tool on a regular basis. It is easy to implement it's use with patients. Review collected by and hosted on G2.com.
Some of the messages we hv w/ our patients literally disappear and we hv to go and search for it. Review collected by and hosted on G2.com.
So easy to use, time saving, ease of communication with patients that would likely not answer the phone otherwise. Best way to send information to all patients in one mass text. The list is endless! We use it every day, it is a n imperative application this day and age of text Review collected by and hosted on G2.com.
I have been having trouble uploading pictures lately Review collected by and hosted on G2.com.
I love being able to communicate with my patients without having to give out my personal number. So much is done through text now, its a great way to connect with your patients. Review collected by and hosted on G2.com.
The only problem I have come across is when searching for a patient, the patient will not show up. So I go to enter them in the system and it tells me that patient is already entered. Review collected by and hosted on G2.com.
I like using OhMD because most patients have their phones set up to block unknown callers, and many don't even check their voicemail. But everyone texts these days...even the old people! So it's a way to let patients know I'm trying to reach them, and they usually get back to me pretty quickly. Review collected by and hosted on G2.com.
I've only been using OhMD for about 2 months so I'm not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don't like that I can't message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private. Review collected by and hosted on G2.com.
web based allows easy log-in and transition when hiring staff or getting new equipment, call/SMS tracking everything living in the same thread of history for each patient with time stamps allows follow-ups and accuracy consistently throughout their journey with us from an operational stand point.The onboarding and ongoing OHMD team made it easy to where i am not working to give them my business but rather they are facilitating our business and stream lining the ease of implimentation even with the training call for my staff. OHMD is essential to my daily operations where it has allowed us to optimize time towards growing and improving other aspects of our practice. Review collected by and hosted on G2.com.
no broadcast by tag, staff initials visible to all on call stamps where we can see which staff member placed the call, ability to see active typoing by staff in a message window to avoid double texting the same patient at same time. Edit patient details from their message thread screen. Wish it had reporting analytics but was told this is will come soon Review collected by and hosted on G2.com.
The texting feature is simple and convenient! It has helped us increase connections. Tech support is great and the platform is super easy to navigate. Review collected by and hosted on G2.com.
At first it can be a little confusing to open and close conversations but overall just a learning cycle. Review collected by and hosted on G2.com.
Overall, the service is incredibly user friendly with excellent customer support. We utilize the expanded text and video chat as well as the forms platform and they took care of integrating all of our original paperwork so that we could continue to focus on caring for our patients. Our families have LOVED being able to quickly and easily contact our clinic for requests and to share big moments with us! Review collected by and hosted on G2.com.
Truthfully the only short coming is that there are some features that we would love to see implemented into the app version that just aren't there... YET. OhMD is constantly working to develop and refine their services and any features we've mentioned, they've already begun to explore. Review collected by and hosted on G2.com.
I like the ease of use and the customer support. Whenever I have a question, the customer is just one text message away. They are also timely in providing feedback when I have an issue. Overall, I love the system and the prompt notifications that I receive via email when I have a new text message. I also like that it is HIPPA-compliant. Review collected by and hosted on G2.com.
There were a few glitches with a computer bug that required me to re-enter patient data, but they fixed that. Review collected by and hosted on G2.com.
