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OfficeExpert TrueDEM Reviews & Product Details

BB
IT-Administrator
Consulting
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OfficeExpert TrueDEM?

OfficeExpert TrueDEM provides client telemetry information and combines it with Microsoft CQD and Call Analytics so that all relevant details for troubleshooting are in one place. Review collected by and hosted on G2.com.

What do you dislike about OfficeExpert TrueDEM?

Nothing, I would dislike with OfficeExpert and the support of panagenda. Review collected by and hosted on G2.com.

What problems is OfficeExpert TrueDEM solving and how is that benefiting you?

Various business units and locations have been reporting Microsoft Teams call quality issues and in many helpdesk cases it was challenging to reproduce the situation. Although Call Quality Dashboard (CQD) and Call Analytics were helpful to a certain degree.

To identify potential root causes, we needed more detailed information such as processes running on the local machines, CPU or memory load, as well as network (local/office) and ISP route related details.

OfficeExpert TrueDEM provides client telemetry information and combines it with Microsoft CQD and Call Analytics.

All relevant details for troubleshooting are in one place so that Helpdesk efforts are very much reduced now and we are using the OfficeExpert insights for a proactive infrastructure optimization. Review collected by and hosted on G2.com.

OfficeExpert TrueDEM Overview

What is OfficeExpert TrueDEM?

Enhance Productivity, Reduce Costs, Elevate User Experience OfficeExpert TrueDEM offers comprehensive end-to-end visibility into the digital experience of Microsoft 365 and Microsoft Teams calls. By gathering data from the user's device, network, ISP, and Microsoft cloud infrastructure, TrueDEM provides unparalleled insights into your users' experience right from within the user's actual context. Real-time analytics empower IT support groups to swiftly identify and resolve network issues, hardware failures and troubleshoot call quality issues, often before users even report them. This not only boosts productivity and efficiency but also significantly improves the overall digital experience for both office and remote workers! Website https://www.panagenda.com/officeexpert

OfficeExpert TrueDEM Details
Languages Supported
English
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Product Description

OfficeExpert TrueDEM provides Digital Experience Monitoring for all Microsoft 365 core workloads including individual end-to-end user experience, early alerting about cloud failures, outage impact reporting.


Seller Details
Seller
panagenda
Year Founded
2007
HQ Location
Vienna (Austria)
Twitter
@panagenda
1,361 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®

Arne B.
AB
Overview Provided by:
Chief Revenue Officer (CRO) at panagenda

Recent OfficeExpert TrueDEM Reviews

DL
deanna l.Mid-Market (51-1000 emp.)
4.0 out of 5
"Digital Experiences"
Full Visibility on CPU. Good Troubleshooting application
BB
Björn B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Optimized DEX for Microsoft 365 and Teams"
OfficeExpert TrueDEM provides client telemetry information and combines it with Microsoft CQD and Call Analytics so that all relevant details for t...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"officeExpert Review"
The tool is straightforward when it comes to deploying it as well as using it. It is also easy to customize.
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0 people requested security information

OfficeExpert TrueDEM Media

OfficeExpert TrueDEM Demo - Microsoft 365 App Status
Understand service degradations at functional level to advise users to switch to another platform (e.g. Windows / Mac / Web) where the full feature set is available to keep them productive.
OfficeExpert TrueDEM Demo - Environment Status
The Real User Simulation Scores of all your end users are aggregated to workload level to give you the most accurate overview possible about availability and performance of your Microsoft 365 environment. Since all data comes from your end users you know exactly which workloads, locations and...
OfficeExpert TrueDEM Demo - User's call list
See at one glance a user's recent calls with key information about the call like network, device and what the quality was for the user as well as other participants in the call,
OfficeExpert TrueDEM Demo - Call Quality Analytics for an ongoing Teams Call
See as the call is ongoing or afterwards exactly what is happening during a call with their device, network (home & remote) and audio/video/screensharing streams for each monitored participant in a call.
OfficeExpert TrueDEM Demo - End-to-End Network Journey Insights
See how the user connects to the cloud and switftly identify potential delays and bottlenecks.
OfficeExpert TrueDEM Demo - Analyze Active Calls Across your Networks
See live how many calls are going in in your organization's networks and identify potential problems as they are developing. Focus in on individual networks and calls to see even more details!
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Have you used OfficeExpert TrueDEM before?
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1 out of 2 Total Reviews for OfficeExpert TrueDEM

4.5 out of 5
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OfficeExpert TrueDEM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
DL
Software analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about OfficeExpert TrueDEM?

Full Visibility on CPU. Good Troubleshooting application Review collected by and hosted on G2.com.

What do you dislike about OfficeExpert TrueDEM?

Nothing as this is truly a good application Review collected by and hosted on G2.com.

What problems is OfficeExpert TrueDEM solving and how is that benefiting you?

Office Expert TrueDEM -provides a more proactive approach to managing our M365 user experience level Review collected by and hosted on G2.com.

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