Noibu Reviews & Product Details - Page 3

Helps detect errors on platforms and in circumstances we wouldn't have predicted. Helps protect revenue loss that might otherwise occur through lost customers and orders; a good insurance policy, and might save you money. Every customer becomes a real world tester. Review collected by and hosted on G2.com.

It would be nicer if is were cheaper, but really the product is very good. Sometimes it requires a little work to tie up customer sessions between noibu and your own database. Review collected by and hosted on G2.com.

Noibu provides data on where errors have occured, allow me to drill down by funnel action, and watch recordings of the transaction and cusotmer behaviors. I like the behavioral warnings, the issue trends, and the projected revenue loss by behavior.The account managers have been fantastic at helping identify the material impacts and focus items to deliver a true result. Review collected by and hosted on G2.com.

While it does identify the issues it sometimes misrepresents the financial impact of those issues. Some of the errors are unseen by the customer and therefore have no relevant impact to the purchasing decision. It also requires and internal IT team versed on fixing third party issues that sometimes cannot be changed or controlled. I would recommend an ignore this issue function or a rating on the material impact of the error. Review collected by and hosted on G2.com.

There are two main things that I love about Noibu.

1) User-Focused Approach - the softwate focuses on capturing erros that impact actual users on the site which helps us as the agency to prioritse and fix based on issues that directly are causing an impact.

2) The Detail of the Errors - the detail Noibu captures in terms of occurance/frequency and the revenue loss it is causing is beyond helpful! The stacktrace it also gives the developers help us save time when it comes to resolving the issue. Review collected by and hosted on G2.com.

Sometimes you can get false positives. Noibu can occasionally generate false positive error alerts that are not necessarily causing issues on the site. Sometimes we spend time looking into errord that are not actually affecting users. Review collected by and hosted on G2.com.

The peace of mind of having something that is catching any revenue loss errors. Review collected by and hosted on G2.com.

I think it can be a little overwhelming at first as you learn what errors are actually important and need fixing first. Review collected by and hosted on G2.com.

Catches errors as they happen by users

Good developer details that help in debugging/re-creating the issue to fix

Session search is helpful when trying to find the steps needed to recreate issue

How many users are affected helps in determining what issues are needing to be fixed first Review collected by and hosted on G2.com.

Issues are not found in real-time, need to wait until the next day to find any new issues

Sometimes, session search can be hard to follow but is still helpful when trying to recreate issues

Annualized loss per issue can be a bit over exaggerated

User Impact statistics are calculated 90 days out even for new issues that just occured Review collected by and hosted on G2.com.

It can be helpful to diagnose difficult to spot issues with website checkout. It's useful to be able to ignore or mark certain issues as resolved so they aren't reported on again. Review collected by and hosted on G2.com.

I had some initial questions about revenue loss, but the customer care team was able to answer my questions and address any concerns I had. Review collected by and hosted on G2.com.

This is an excellent service that makes it very easy to find bugs and to find out what needs to be improved in web applications. Review collected by and hosted on G2.com.

There is nothing to report on the service as a whole, but it would be desirable to have an application (IOS or Android) to integrate the platform. Review collected by and hosted on G2.com.

Noibu has been great for identifying issues. It was especially useful when we did a retheme on our website. The customer service is good and their support quickly answers any queries. Review collected by and hosted on G2.com.

No function to bulk close issues, It would be more user friendly if this was a feature. Review collected by and hosted on G2.com.

It has a lot of features to offer and its user interface is easy to use and user friendly. Review collected by and hosted on G2.com.

might be too technical at times for simpler ways to find and resolve issues when no tech team is available. Maybe an option to simplify the technical jargon for non tech users Review collected by and hosted on G2.com.

I really like the developer tools that identifies and suggests fixes for client side JS. The session recordings are also very helpful to see how users are interacting with your site. Review collected by and hosted on G2.com.

The UX can be a little frustrating sometimes. You can't bulk update tickets. That being said, the ticket filters work very well. Review collected by and hosted on G2.com.