Top Rated Netsmart myUnity Alternatives
For end-users the platform works very well. It is easy to use, stable, and scalable and overcomes the challenges of working in environments with limited internet connections. Review collected by and hosted on G2.com.
The process from A to Z (admission to dropping a claim) can be very challenging and labor-intensive for organizations. The checks and balances that ensure that a claim is valid and won't be rejected require labor inputs from different individuals, and even though these protections help organizations stay on the right side of compliance, you have to install layers of staff support for QA in order to get your claims processed on a timely basis. It would help clients to know this in advance and be able to adjust support systems to avoid any delays in the revenue cycle process. Review collected by and hosted on G2.com.
49 out of 50 Total Reviews for Netsmart myUnity
Overall Review Sentiment for Netsmart myUnity
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I like that any changes made in this system are update instantly. Review collected by and hosted on G2.com.
The mobile app is not user friendly for clock in and clock outs for employees. Review collected by and hosted on G2.com.
The ability to see a resident across Care Settings and track the resident through the continuum. Review collected by and hosted on G2.com.
The amount of time to get an interface installed and the complexity of any interface. Every time we want to interface with other systems all we hear is that they have an interface for PCC and have never heard of myUnity. Review collected by and hosted on G2.com.
MyUnity Clinical (Devero product) is great, processes are helpful, having all levels of care in one system Review collected by and hosted on G2.com.
Reporting is very much lacking, system not intuitive/not easy to learn (new clinical user training takes at least 8 hours), database is unorganized-hard to find data, so many ADT issues with users entering wrong information in wrong admission (because it's confusing with how many admissions can be open at one time). Support is lacking. There are too many people touching the ticket before resolution. CAE constantly changes. Interfaces take a long time to implement. Innovations take a long time to implement. A lot of new functionality released is only halfway release (so technically unusable). It's hard to find someone to listen to us and take action. So many Netsmart employees have voiced that the knowledge of senior living is lacking. They need to listen to the clients on how to improve the system. Review collected by and hosted on G2.com.
I like the ease of Faxing information/orders directly from My Unity system and receiving documentation/orders directly into the system. Less paper to handle. Web-based program. Logging on is easy and quick. Review collected by and hosted on G2.com.
The small print on the orders/documentation, challenging to read. Lack of proper training, multiple calls to correct problems. Information on Recertification orders looks overwhelming and repetitive. No narrative on Recertification orders. No easy way to write Resumption of Care orders that make sense. Issues with wrong or no clinician name coming out on orders. A lot of information entered into the patient profile does not populate over to the patient chart. Orders that are faxed out and received have pages cut off, are blank, or are not all received as one document. There is too much work for the back office to handle. This product is not user friendly, and the lack of real training doesn't help. Too many "buttons" that had to be turned on. Too many corrections need to be made before Plan of Care is ready to be faxed out. Information from Assessments do not properly transfer to the Plan of Care. I could go on but this product is terrible. Review collected by and hosted on G2.com.
At least it is not paper records and charting Review collected by and hosted on G2.com.
It is not user-friendly. Too many steps to complete one action. Unable to customize reports. Review collected by and hosted on G2.com.
MyUnity is a great database with easy access to client and personnel files as well as schedule staff for shifts. Payroll processing very easy and capabilities endless. IT ticketing system, save favorite browsers, reporting capabilities as well. Review collected by and hosted on G2.com.
Network slowness causes glitches on occasion, if too many users companywide. Works differently, glitchy on different browsers. Review collected by and hosted on G2.com.
We love the ease of the documentation and the ability to view the patient schedule.
We really liked being able to reduce time spent for each patient encounter so we could increase productivity and reduce overtime.
We love that the patient information entered in the patient home can be seen by the office staff in real time.
Customer support is awesome! Review collected by and hosted on G2.com.
We had lots of difficulty with connectivity to our iPads. It has improved and we continue to work on this. Review collected by and hosted on G2.com.
Love that the Care Plan is worked into the assessment and the summary of problems flows to the printed IDT notes! I lover that that it is cloud bases and you can see someones partial docmentation because we all know that there are times we don't get to finish at bedside because we were pulled to an emergency. I really like that as an nursing leader I can pull up a pending document a nurse is working on and given them feedback if they have questions. Batch printing is very easy. Uploading documents electronically to the chart or scanning to chart is amazing user friendly. Of the 4 sympstoms for hospice that I have used over the years this is by far my favorite and as a clinician the most user friendly. The auto save function is amazing, no worries about loosing your info because your tablet times out or your left that screen before saving. Review collected by and hosted on G2.com.
There are still some issues with care plans not sticking and flowing over to the recert assessments. In the clinical side field staff are having difficulty moving visits from day to and often having to have admin staff go into back office to move visits. Also there is difficulty moving assignment as a batch from one day to another throughout the cert period. With all that being said they are aware and working on a fix and is one of my top rated hospice documentation systems I have used. Review collected by and hosted on G2.com.
Solution works across our LOBs giving better visibility to our business; There are built in standard forms available as well as workflows for the different roles ranging from RNs, SWs, CPs, Providers, Aides, etc. The IPU functionality and Smartboard in the Back Office is a nice functionality for the RNs in the IPU areas. The IDG module is also a nice culmination of a lot of functional pieces for clinicians and providers to see a snapshot of Medications, Advanced Directives, Diagnoses, Plan of Care, Scribe Notes, etc. We also like the Plan of Care links that are built into the assessments that allow plan of care goals and interventions to be added as clinicians are completing the review of systems and other information in the assessment. Review collected by and hosted on G2.com.
Changes and movement back and forth between Back Office and Clinical. Many of the data points/functions have multiple points of entry and don't always match. This creates opportunity for mismatch and duplication in workflows. This includes responsible/related parties, team/staff assignments, physician listings, level of care & location of service, addresses as part of demographics. The Finance workflows for claims processing, A/R and Payment posting are antiquated and need to be updated, streamlined and easier for end users. The HIS process for Hospice abstraction needs to be streamlined across IPU/Home patients as well. Review collected by and hosted on G2.com.
