needls. Reviews & Product Details

The customer service provided by Brian has been outstanding for me. Brian has been able to answer all my questions and provide targeted feedback for my campaigns. Even in the background without my asking, Brian has been thinking about ways to optimize my campaigns.

I am now running my third campaign (I update every 4 weeks) and the first campaign reduced my CPC be at least 50%. So I was happy with that.

My second campaign went the other way as I'm guessing my ads weren't resonating with my market.

So I created my third campaign and BINGO. CPC feel dramatically. We are talking a CPC from $0.40 to $0.07. And that was in the space of 1 week.

I love the ability to upload a custom audience. I love the fact I can upload a suite of different ads and needls runs their stuff and finds the best performing ads among them. Review collected by and hosted on G2.com.

My experience has been positive. But if there were one thing that needs to change it is the conversions to an actual sale. In relation to AdWords, I have found FB to be more costly per goal conversion. But this isn't a result of needls, but instead, FB just hasn't performed at any stage for my e-commerce business relative to AdWords. Review collected by and hosted on G2.com.

Needls support is very helpful in implementing customizations for my campaigns. Review collected by and hosted on G2.com.

There are some limited advertising vehicle options (i.e. the platform does not yet offer carousel options) Review collected by and hosted on G2.com.

Hands down, the customer service and support are why I use this platform. They make it simple and easy to create a campaign and will help the whole way. Review collected by and hosted on G2.com.

I had to pause my campaign for a few months due to some unexpected issues. They were kind enough to give me a break on the sleep fee for a few months! Review collected by and hosted on G2.com.

best support team hands down. every intervention. Review collected by and hosted on G2.com.

nothing yet waiting for the results of campaign Review collected by and hosted on G2.com.

We saw evidence of increased traffic and click-throughs after launching a Needls campaign. Those translated to increased unit sales through our online channel. Review collected by and hosted on G2.com.

I believe in full disclosure and that everyone posting a review should explain if they received any incentive from Needls. for doing so. In my case, I was offered a waiver of a month's fee which I feel is reasonable compensation for my time. It certainly did not influence the content of my review. I believe the credibility of reviewers would be enhanced if this sort of disclosure took place. Review collected by and hosted on G2.com.

It was "easy" to set up - but the results aren't there.

Yes it is cheaper than facebook but you don't make any money from the ads Review collected by and hosted on G2.com.

The cost and the customer service

I am in the processing of asking for a refund and they are telling me they have a no refund policy even though I am not USING that weeks budget.

They make it sound like the program is going to really make you a lot of money and it doesn't.

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The one on one help with coaching to get the most optimized campaign is ahead of anyone by a long shot. I really am enjoying the experience thus far. Review collected by and hosted on G2.com.

I dont see any dislikes at this point...I am fairly new but so far so good. Review collected by and hosted on G2.com.

I got over 67,000 page views in 4 weeks I could never see that many people in 4 weeks Review collected by and hosted on G2.com.

I had a couple of glitches but they were resolved Review collected by and hosted on G2.com.

Ease of use. Great GUI, excellent support. Amazing results (at least so far) Review collected by and hosted on G2.com.

Takes a few weeks of waiting to get results going. Review collected by and hosted on G2.com.

I have a very strong background in customer service. In fact, its probably the area in business I excel in the most. I was very surprised to see the reviews when I jumped on here because I have had the exact opposite experience. Victoria and Brian have helped me through this process flawlessly! Especially when I was having FB Pixel problems on my website. Victoria was in constant communication by email. Their Tech team looked at it and corrected the issue. In fact, my Pixel finder extension was showing that my site wasn't firing but that was actually do to the "Disconnect" extension that I was running on my end. Turned that off and that fixed the problem. Besides that...I have to give it to Victoria, she did a FANTASTIC job! A+ service in my opinion. As for conversions...Its just too early in the game to give a comment on it. Right now the ads seem to be moving at a great pace. I will update my review of this section when my first campaign is completed. Review collected by and hosted on G2.com.

My only "dislike" is more of a suggestion. It would be nice to get a little creative feed back. I am not the most cunning writer so my ads have a very business like tone. Could use a small hint of creative advice. Review collected by and hosted on G2.com.