Simple to use we have avoided facebook as we had no one to manage it after setting up campaigns and seeing the results its amazing Review collected by and hosted on G2.com.
if we could change are own budgets that would be very usfull Review collected by and hosted on G2.com.
The full program built was very easy to use and at the same time very professionally.
Your advertising campaign will be presented with a few different subject lines which is gives you great opportunity to track and see which Add is the BEST and which is not successful !
I also want to mention that the beautiful thing what this program allows your potential customers Like your Page from the same advertising campaign Review collected by and hosted on G2.com.
Not seeing any minuses ! Only positive results . Review collected by and hosted on G2.com.
I really like the ease of the Needls system and the customer support is always ready to help within minutes. It's been a real time saver for us serving our clients. Review collected by and hosted on G2.com.
The system occasionally locks up. Support is pretty quick to remedy the issue. The reports are also not very clear and could use some deeper level of detail on how the clicks are tabulated. Review collected by and hosted on G2.com.
Needls customer service was extremely friendly and responsive every time I reached out to them. They were willing to help walk me through steps and questions extensively, and they never seemed to condescend, be busy, or be negative. I value 'problem solving' approaches, and I appreciated that they didn't assume that I was doing something wrong immediately (they were quick to take responsibility for any glitches or delays).
Billing was clear, and easy to navigate/adjust/change. Cancelling the account was a friendly and positive experience.
I liked that the software created a lot of different ads from the same small pieces of information, and they got our 'feel' and 'sound' right. The ads generated a LOT of facebook page likes and conversation. The overall cost for the ads was about 6x lower than what I had been able to do myself (and I do a really great job, generally speaking compared to industry standard). Review collected by and hosted on G2.com.
We ran into some issues with tracking ROI - something wasn't working in the pixel code or the pixel code reporting, and when the campaign finally did start reporting, it was showing an extremely low ROI for actual conversions to purchase. This isn't really the fault of the Needls model - they seem to shine as a vehicle for getting new page likes, but our main objective was straight conversions. In the 2 months we tracked we were only able to see about 1 or 2 that we could definitively trace to Needls exposure. Our overall revenues remained flat. Once again, not Needls problem - just didn't suit what we were looking to do. Review collected by and hosted on G2.com.
Facebook and Instagram ads are difficult to create because of how complicated Facebook has made the interface and functionality. Needls definitely helps you get a campaign going quickly. Review collected by and hosted on G2.com.
Very little results from the campaigns I ran... we get likes, but no click-throughs. Very bad customer service. As the other reviewer mentioned, you have to be proactive on following up with your account. I had a glitch where the campaign didn't run and I had to interact with their customer service multiple times to get it going. Their software is glitchy.
I also got ripped off, like the other reviewers. I had a campaign running with them that I paused and a week later I discover the campaign is running again and had charged my credit card. I reached out to customer service and told them and they responded with it does not appear I paused the campaign based on their side. I specifically remember pausing the campaign to correspond with our social media campaign and told them their has to be a bug in their system. They basically responded with a "no" and that is all. I requested they at least refund me the balance on the campaign from the unexpected charge and they refused to do that. Don't use a company that has such poor customer service. AVOID! Review collected by and hosted on G2.com.
Calvin,
I know I addressed your concerns privately via email last month, but I wanted to publicly apologize for any negative experience you may have had with us. We did proceed to offer you a refund as I outlined. With respect to the lack of click-throughs - there are many factors at play - your landing page design and sales copy, calls to action, etc. I am happy to chat with you personally to discuss your sales funnel and even if you do not wish to use our platform, I can offer my advice on improving your conversions across the board.
As I mentioned in another comment, we are improving every single day and more and more clients are staying with us, are happy and are seeing RESULTS for their campaigns. Our customer service has improved dramatically and it has definitely shown.
We have several case studies to prove our efficacy and they can be found here: http://www.needls.com/case-studies
Thank you again for using our platform and my apologies again for the negative experience you had.
There is absolutely NOTHING I like about this. I would like a refund of the $80 you continued to charge me after I canceled my account. Review collected by and hosted on G2.com.
I contacted customer service TWICE to cancel my account. They agreed to cancel it. After four months I find out they DID NOT actually cancel my account, they actually put my ads on SLEEP mode and continued charging me $20 a month. Review collected by and hosted on G2.com.
Hello Sarah,
I know I have already addressed your concerns privately via email - I fully refunded your $80 and offered our apologies back in October, but for the benefit of the public, I wanted to explain what our Sleep Mode is. When clients have paused campaigns on our platform, we still collect intent data from social media surrounding the campaign to further optimize it so when a campaign is turned back on, we have more data to more accurately target with. There is a cost associated with this collecting this data and rather than clients starting from scratch when they wish to unpause a campaign, they are benefiting from better targeting and optimization of the audience when the account is in sleep mode.
Should a client wish to cancel outright, while we hate to see anyone go, we of course allow that to happen.
Again, I wanted to publicly apologize Sarah for the glitch on your account and I look forward to hopefully doing business with you in the future.
Creating campaigns is simple and the process to get started is easy. Review collected by and hosted on G2.com.
The company does very little to keep the customer informed. The customer is required to be proactive. For example, they targeted the wrong location (a country with the same name instead of the city). They did provide credit to the account for the mistake but the entire process took a few days.
They also require you to reach out twice to confirm cancellation. If you don't respond timely, they put your account into 'sleep mode' and you incur a $20 charge.
Review collected by and hosted on G2.com.
Peter,
I appreciate your honest review of our platform. Feedback like yours is what makes companies like ours improve our processes and make future user experiences better.
I am happy to say that even in the short few months since your experience with us, we have improved dramatically and more and more clients are enjoying the experience. We have focused on our core - which is to provide an awesome user experience - but more importantly creating effective advertising campaigns for our clients.
To address your support comment - we have live chat available 9AM to 930PM EST - Monday to Friday and email support 24/7. Clients can always schedule a call with us by visiting calendly.com/needls or call us directly at 888-510-1080 between 9AM and 9:30PM EST. We do our very best to respond to any inquiry ASAP as we know certain issues can be time sensitive.
I want to thank you again for using our platform.
This service does not appear to do anything, except use a link-farm for Likes. Review collected by and hosted on G2.com.
Almost a week after cancelling my account, Needls still charged my credit card, and for 4 x the weekly amount we agreed to when I signed up!
I can understand if my cancellation "fell through the cracks", but to quadruple the fee is unacceptable and suspicious.
I did not get any results (sales) from their service, only FaceBook likes from what looks like a "Like farm" operation. Review collected by and hosted on G2.com.
Hello Scott,
My name is Michael and I am one of the founders of needls. I want to personally apologize for any negative experience you may have had with our company. It was certainly not our intention as we look to improve our user experience every single day.
I sent off an email to you addressing your concerns last month in the hopes of resolving any dispute regarding payments.
With respect to your claim that we use a "like farm" - we are an overlay for Facebook, Twitter and Instagram. We do not drive any other traffic to your site besides what the actual networks provide. I am sorry you did not get any sales as a result of using our platform, but there are many factors that come into play - your landing page, sales funnel, etc. I am happy to offer you a call to discuss your sales funnel and how it could be improved.
Again, I am deeply sorry for your negative experience and I hope we can do business again in the future.
The customer service representatives are very attentive and easy to get in touch with. They want to help you, and want to resolve any problem you may be having. Review collected by and hosted on G2.com.
As with all marketing plans, it takes longer than you would like to start seeing the benefits. Review collected by and hosted on G2.com.
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
Pricing provided by needls..
