14 My Vision Express Reviews
the program works pretty good when it works Review collected by and hosted on G2.com.
We never get support, have been calling and emailing for the last two weeks and have not had any help Review collected by and hosted on G2.com.
not much
little functionality
ransomwear attack which took 6 months to fix and still isn't even fixed Review collected by and hosted on G2.com.
Customer service. Cost. Functionality, ease of use. creating service tickets.
Not being able to use MVE for 6 working days due to ransomer without any apology or monetary credit.
Been a customer for 5 years, but no longer. Review collected by and hosted on G2.com.
I like how easy it is to start an order for glasses and to look up something in inventory. I also like how you can create a status option that says "price quote" when quoting a pair of glasses for a patient. You can make it so that quote doesn't count towards their account balance since they have not decided on the order yet. Review collected by and hosted on G2.com.
I would like the inventory to be better categorized. I wish there were options to have a frame listed in the inventory and when you click on it, it shows you the other sizes or colors you have in that frame, instead of having to have them listed as separate frames all together. Review collected by and hosted on G2.com.
I appreciate how easy and quick it is to form recall patients, and setting up an appointment is fast if the patient is already existing in the system. Printing is rarely needed now at my office since files can be saved an uploaded directly to a patients chart. Review collected by and hosted on G2.com.
I don't really dislike many aspects of the software, however it crashes easily, and you can't have too many tabs open at once which isn't the best in a busy doctors office. Review collected by and hosted on G2.com.
I like that I am able to access customer orders and inventory in the same database. I also like you can create family profiles and store insurance information within the system. It's an all in one database. In addition, I am able to keep a wide range of patient information in one place which keeps me from having to look to too many sources throughout the day. Review collected by and hosted on G2.com.
These isn't much that I dislike within this system. I have been using for it a long time and have not had too many obstacles when using it. Review collected by and hosted on G2.com.
Probably just the colors and the way it would load. Review collected by and hosted on G2.com.
It is slow and takes a lot of work to shut it down if it freezes which happened often. Review collected by and hosted on G2.com.
I liked that you could link patients to directly email them Review collected by and hosted on G2.com.
I didn't care for the how to access orders and put an order in. Accessing prescriptions was also difficult Review collected by and hosted on G2.com.
I like the fact that you can transfer the lensometer and autotrfractometer on it plus you can do recalls from MVE itself Review collected by and hosted on G2.com.
A lot of buttons to click plus you pay US dollars not CAD
Also you cannot verify if the health card is eligable or due for an eye exam so you have to check this manully Review collected by and hosted on G2.com.
It is very useful to maintain work related easily access and at the same time stay I contact with clients. Review collected by and hosted on G2.com.
There are a lot of windows and for some persons who are not familiar this can be confusing. Review collected by and hosted on G2.com.
