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MSP360 Backup Reviews & Product Details

MSP360 Backup Overview

What is MSP360 Backup?

Data Protection for MSPs And IT Teams MSP360 Managed Backup is an easy-to-use backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable best-in-class data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.

MSP360 Backup Details
Product Website
Languages Supported
English, French, Italian, Spanish
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Product Description

MSP360 Backup is an easy-to-use solution with centralized management, monitoring, and reporting. The platform is natively integrated with all major public cloud services to enable best-in-class data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.

How do you position yourself against your competitors?

Unlike many other online backup vendors, MSP360 Managed Backup possesses some unique traits like flexible pricing with a steep discount curve, no upfront investments, versatility of bring-your-own storage approach, a wide range of supported platforms, and total security. No need to use multiple applications or entice third-party vendors - backup, RMM and remote desktop in a single pane of glass.


Seller Details
Seller
MSP360
Company Website
Year Founded
2011
HQ Location
Pittsburgh, PA
Twitter
@msp360
2,805 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Description

MSP360 is a best-in-class Backup and IT Management Platform for MSPs and internal IT teams developed to protect your data and your endpoints from the most advanced ransomware threats.


John S.
JS
Overview Provided by:
Marketing Associate at MSP360

Recent MSP360 Backup Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"Great potential - good only for small environment"
The ability to manage mutiple endpoints backup from a single console.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great and easy to use"
Very easy to use. Easy to implement and the support is great. We use this every day to backup multiple servers. Intergration is great and number of...
SW
Scott W.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great addition to our stack"
It's lightweight, easy to setup and administer, and it just works.
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MSP360 Backup Media

MSP360 Backup Demo - MSP360 Managed Backup
Web Console
MSP360 Backup Demo - MSP360 Managed Backup
Cloud Storages
MSP360 Backup Demo - MSP360 Managed Backup
File Backup Wizard
MSP360 Backup Demo - MSP360 Managed Backup
Image-based Backup Wizard
MSP360 Backup Demo - MSP360 Managed Backup
Web Panel
Play MSP360 Backup Video
Play MSP360 Backup Video
Play MSP360 Backup Video
Play MSP360 Backup Video
Play MSP360 Backup Video

Official Downloads

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Video Reviews

507 MSP360 Backup Reviews

4.5 out of 5
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507 MSP360 Backup Reviews
4.5 out of 5
507 MSP360 Backup Reviews
4.5 out of 5

MSP360 Backup Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MSP360 BackupQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KM
Network / Systems Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about MSP360 Backup?

We love how easy the software is to deploy, configure, and troubleshoot. They are also continuously adding new features and improving the product overall. MSP360 Managed Backup has quickly become our one stop shop for customer backups whether its a simple file backup to image, VM, or even Google Workspace or Office 365 integration. As an MSP the central dashboard is of daily use to use to see all our customers backup job status in a single, easy to read page. The product truly is a hidden gem for its price allowing you to easily integrate most 3rd party cloud storage providers and with its quick install and simple installation. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

The only problem we currently have is that the user facing API for the management portal is currently incomplete. We are working with customer support on this so that we can automate account creation for our customer onboarding process. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

For us the biggest thing is being able to see all of our customers in a single spot without the need of checking in manually or relying on email alerts. Over the years they have continued to improve the product by adding new features and capabilities and we've found MSP360 cover 99% of what our customes need whether its a simple backup on a server or workstation all the way to VMware or Office365 backup, they have us covered. Review collected by and hosted on G2.com.

EF
Technical Support
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about MSP360 Backup?

One of its main aspects is its ease of use, its support is quite effective and the customer service is very good, not to mention that it is a very intuitive and clean platform to look at. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Managed Backups has few negative aspects, so I will give them all, one of them is that you must pay for a license to be able to customize your web portal, this should not be the case since in my case many licenses are purchased and having to acquire one extra to be able to put your brand on the platform, this is absurd. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

Managed Backups has a plus and that is that you can manage all your backups from the same platform and the best thing is that it is in the cloud, you do not have to go to a server to log in to search and configure the endpoints again, you can view everything and manage from one place. This takes you too long. Review collected by and hosted on G2.com.

Vipin G.
VG
Security Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MSP360 Backup?

We are using it for backup our endpoint devices & remote user devices as well.The most appealing aspect ofMSP360 Standalone backup, in my opinion is it's user-friendly interface along with strong, adaptable functionality that can be tailored to the needs of both small ana large businesses. Because of its smooth connection with the diffrenet cloud storage providers, scalability and flexibility are guraranteed. The software is a dependable solution for protecting important data without overwhelming the user with complexibility because of its strong encryption and security features , which provide users piece of mind. It is also simple to schedule and manage backups. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

The learning curve for some of MSP360 Standalone backup's more sophisticated features is its biggest flaw. Even though the UI is simple to use for straightforward activities, non-techies may find it difficult to navigate the more intricate configurations. Furthermore, the pricing structures can get pricey, especially for greater storage demands. Which could worry smaller businesses or individuals on a tighter budget. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

It offers a strong solution for backing up both local and cloud settings, addressing the vital need for dependable data protection and recovery. By providing a single, user-friendly interface that supports a broad range of the storage options, it addresses the challenge of maintaining diverse backup plans across several platforms. Because of its adaptability, data is always safe and simple to restore, reducing downtime and avoiding data loss. I can manage backups with much less complexity and time, which is a huge benefit. I can rest easy knowing that my data is safe and can be promptly restore when needed. Review collected by and hosted on G2.com.

DP
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about MSP360 Backup?

Solid integrations, flexibility, and pricing. It's easy to use, and has great customer support. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

There's not a single complaint that I have. It could always be cheaper, I suppose, though I'm satisfied with the price. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

I was previously a Carbonite partner, and MSP360 Managed backup is an absolute breath of fresh air. It works, it is easily managed, the website is fantastic. I can easily restore, edit the backup scheme, and more from the website-- which is very responsive.

The onboarding process was a cinch, the support is fantastic (not that I need it often). The pricing is more than fair, and gives you a lot of choice between different storage platforms. I personally use Backblaze B2, and it works so, so well. Review collected by and hosted on G2.com.

Shadab Ikhlaq K.
SK
DevOps Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MSP360 Backup?

It is the best file and directory backup software and the best part is that it is compatible with all Operating systems. I can see and store all my important files and directories on MSP360 Standalone storage. I purchased a Standalone Backup solution that provides 5TB of storage space for backup. I use it every day to sync important Objects. It also provides an Object locking system for better security. I can also backup my applications databases, images, and VM backup. I also recommended to use the software.

It is integrated with my operating system very well and installation and implementation are easy.

MSP360 Standalone Backup customer support is also helpful. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I don't think there is any downside to the backup software. It is working as expected. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

It is solves to backup all my PC data like images, files, database, VM images, and directory on the MSP30 Standalone Backup storage. I am not worried about any system failure because I have all my important data backups. Review collected by and hosted on G2.com.

Fausto C.
FC
Senior Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about MSP360 Backup?

It's super flexible - you can use it with pretty much any cloud storage out there. Plus, the interface is really easy to get the hang of, whether you're a small shop or a big company. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

If I had to nitpick, managing Office 365 backup licenses could be a bit smoother. It's not terrible, but there's room for improvement there. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

MSP360 Managed Backup is solving a big pain point for us - trying to keep on top of backups across all our clients. Before, it was a real headache trying to juggle different backup tools and interfaces. But with MSP360, we have this one centralized platform that handles it all.

The biggest benefit is the time and hassle it saves us. The intuitive dashboard gives us full visibility into the backup status for each client, so we can quickly identify and address any issues. And the ability to manage everything - cloud storage, retention policies, reporting - from a single pane of glass is a total game-changer. Review collected by and hosted on G2.com.

AB
Service Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about MSP360 Backup?

Ease of use and overall working. If something isn't working, their support is very respnosive and quick. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

Backing up our end users data is very important and to be able to control it from anywhere with just a couple clicks of a button. Reporting is also huge. Review collected by and hosted on G2.com.

keerthi P.
KP
IT Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MSP360 Backup?

* Its a flexcible application and its support all the OS like Mac ,Linux ,Windows ,ETC

* Its user Frendly to operate

* We can schedule a backup as per our required time.

* we can Encrypt the backup in this MSP 360 even thosugh its a free software. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

* Even though Its looks like a userfrendly application ,few people find it bit dificult to operate.

* Backup performance in term of speed is not upto the mark.

* We wont get much advance report feature in Free verstion. compair to paid one.

* Free users have limited access to customer support access. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

*Since its provides free service we can avoid investing for a paid application so that its sove some money for us.

* We can avoid data lose since we are taking a backup in cloud.

* since we have data encription in this data will be more secure.

* we have automate backup system in this , With that it will intimate user through mail also once its backedup. Review collected by and hosted on G2.com.

JW
Technical Service Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about MSP360 Backup?

Easy to use interface, documentation excellent and customer support great to deal with, overall this is an excellent value for money product that saves us a significant amount of time. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

The product itself is easy to use however the only flaw is that some of the error codes are a bit ambigious and therefore makes resolving issues a bit more time consuming but the technical support is excellent so it somewhat offsets this. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

As we deal with multiple customers who have multiple backups, the single interface allows us to easily monitor whcih backup are workign and which ones need attention Review collected by and hosted on G2.com.

HQ
Apprentice IT Support technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about MSP360 Backup?

Very easy to use. Easy to implement and the support is great. We use this every day to backup multiple servers. Intergration is great and number of features. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Sometimes slow to load. However, there is nothing to hate Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

Missing files and data on users servers/devices. Review collected by and hosted on G2.com.