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MSP360 Backup Reviews & Product Details

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MSP360 Free Backup

Free

MSP360 Backup Media

MSP360 Backup Demo - MSP360 Managed Backup
MSP360 Managed Backup Web Console
MSP360 Backup Demo - MSP360 Managed Backup
Dashboard
MSP360 Backup Demo - MSP360 Managed Backup
Backup plan
MSP360 Backup Demo - MSP360 Managed Backup
Backup plan wizard
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MSP360 Backup Reviews (541)

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Reviews

MSP360 Backup Reviews (541)

View 1 Video Reviews
4.5
541 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and reliable performance of MSP360 Backup, highlighting its ability to simplify backup processes across various platforms. Many appreciate the intuitive interface and effective customer support, which enhance the overall experience. However, some users note that the initial setup can be somewhat complex, particularly for advanced configurations.

Pros & Cons

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Matthew L.
ML
Senior IT Technician
Mid-Market (51-1000 emp.)
"MSP360 has been an important part of our backup strategy."
What do you like best about MSP360 Backup?

The customer service is great and its very easy to see issues. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Some of the errors don't have the best details. I'd like to know what the error means without hunting it down on google. Review collected by and hosted on G2.com.

KB
President
Small-Business (50 or fewer emp.)
"Strong software, initial experience was good, but support has been very spotty"
What do you like best about MSP360 Backup?

The software itself is pretty well designed, easy to deploy and manage. Have performed a number of Bare Metal Restores and restores to Virtual Machines and generally they work well. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

The biggest downside to MSP360 is the erratic nature of their support. I find myself always hoping I'll get a particular Tier 1 Tech (Evan) because he's very good, but the others are hit or miss. And if you get elevated to Tier 2 or 3, be prepared to go days without responses even on "Priority 1" issues. It's a shame because we've had a number of excellent support experiences with MSP360 but they've really dropped the ball lately. Review collected by and hosted on G2.com.

SS
Solution Architect
Small-Business (50 or fewer emp.)
"Excellent, reliable service"
What do you like best about MSP360 Backup?

Works remarkably well, is reliable, consistent backup, great notifications Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Cost is a bit of a concern with multiple accounts. Discounted volume pricing would be appreciated. Review collected by and hosted on G2.com.

Eric K.
EK
Designer
Small-Business (50 or fewer emp.)
"Works well and easy to recover!"
What do you like best about MSP360 Backup?

The onboarding process is simple and it works! Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

There is no ability to schedule the backup time, but it really isn't an issue. Review collected by and hosted on G2.com.

MC
Owner
Small-Business (50 or fewer emp.)
"Great backup solution"
What do you like best about MSP360 Backup?

The backup solution is cost efficient, feature rich and easy to use. Once you setup your backup plan, you are set and it works. Being able to adjust the plans in the cloud is great! Been using it for over 2 years and no issues! Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Honestly, there really isn't anything I dislike about MSP360 Backup. If I had to choose something, I would say that the online portal could be a little better laid out. It can be difficult to find what you're looking for. Review collected by and hosted on G2.com.

DY
Senior Manager, Channel Marketing
Retail
Mid-Market (51-1000 emp.)
"MSP 360 offers cloud-based security for our files"
What do you like best about MSP360 Backup?

Its mix with different providers such as for example AWS, Azure and local network equipment. The deck additionally is where we can observe the work of every one of the termination points, servers, and so forth and in case the backup is found or not. There was a lot of infrastructure inside and we felt like taking a complement for different objects. This involved in infrastructure works in the form of AWS, Azure and additionally on-premises. With Msp360, we were able to amalgamate all three environments with a single instrument and table. This dashboard gives higher-level information about various different endpoints, in the event the backup is or isn't performed, in addition to the kind of information. The procedure for making policies within MSP360 is straightforward and was quite helpful. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

They don't have a headquarters in India, so in-person conversation is not possible in order to be able to understand each other better. Due to its mix with different sources of information, it may be costly. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Small-Business (50 or fewer emp.)
"Affordable backup solution for MSP clients"
What do you like best about MSP360 Backup?

I was using Backblaze for my personal computers, but they didn't provide backup for servers unless you were using a third-party tool such as Cloudberry. I've used Cloudberry in the past and liked it, so I went in that direction for my clients. This was around the time that Cloudberry was rebranding itself as MSP360.

At first, I was going only to use Cloudberry, but I like how MSP360 is a central place to manage my clients. Plus, the monthly fee is more attractive than most backup solutions.

I've used MSP360 a couple of years and like it. I really like being able to Restore 2 Cloud for testing backups as well. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I had a few hiccups when they changed from Cloudberry to MSP360 but have had no issues since then. Everything runs great. Review collected by and hosted on G2.com.

MM
Infrastructure Specialist
Mid-Market (51-1000 emp.)
"MSP360 is easy to use, and easy to manage for an enticing pricepoint."
What do you like best about MSP360 Backup?

I love the reporting and alerting on MSP360, as it allows you to know exactly when backups succeeded or if any are unsuccessful. Reviewing the conveniently emailed daily backup report summary has become a part of of our daily routine. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Luckily I have yet to find any disadvantages or dislikes with the product. It is both easy to implement and use and due to such reasoning, I'm unable to find any shortcomings. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business (50 or fewer emp.)
"Great and reliable!"
What do you like best about MSP360 Backup?

Compared to many other solutions this is super easy to configure new storage, S3 with my environment. The software solution helped my to get all settings right. It proved to be super reliable for backup and restore testing with 100% success. Restore testing also proved how easy navigation is from backup or restore plan to individual backup and restore logs. I'm very glad I found this solution. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

To be honest, there is NO negative point! Review collected by and hosted on G2.com.

JP
Small-Business (50 or fewer emp.)
"Great managed backup software tool."
What do you like best about MSP360 Backup?

I like that I can set up and manage multiple backups to various media from one interface.

I like that it itegrates with so many cloud services.

It keeps a backup log and it's easy to preform a quick restore when needed. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

The only thing I dislike is the online purchase doesn't let you just purchase one license at a time and that i need to go through a thrid party reseller. It was orginally setup so it could all be done via the website. I just prefer self administration it's less hassle. Review collected by and hosted on G2.com.

Questions about MSP360 Backup? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Vivek F.
VF
Vivek Febno
Last activity over 3 years ago

i want to schedule my cloude servers backup how can i do that?

GU
Guest User

What is MSP360 Managed Backup used for?

Pricing Options

Pricing provided by MSP360 Backup.

MSP360 Free Backup

Free

MSP360 Standalone Backup

Starting at $19.99
1 License Per Year

MSP360 Managed Backup

Starting at $2.50
1 License
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MSP360 Backup Features
File Server Backup
Database Server Backup
Virtual Machines
Continuous Backup
Disaster Recovery
Storage Capacity
Security Standards
Cloud Data Protection
Data Deduplication
Storage Capacity
Remote Backup
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MSP360 Backup