Mosyle Reviews & Product Details

It's been a journey as I'm not familiar with MDM tools! Mosyle support are beyond helpful. Many companies, most companies, do not respond at the speed or with the level of information that Mosyle provides. Many responses are canned responses as they have come across the questions before - the same information is available online. If however the response doesn't answer your question or you need to talk with someone they make themselves available (based on calendar availability - which is fair enough). Review collected by and hosted on G2.com.

The majority of the community information on the web appears to be for Jamf and very little public info on Mosyle. The company could really take advantage of community helping community. It would also be invaluable to have a series of self help videos and tutorials. Jamf seems to lead the way because there is more information out there to help users. Review collected by and hosted on G2.com.

Coming from something far inferior (simple mdm) this MDM is built so well, easy to play around with and figure out on your own, and the support team is sooooo on top of things! I can't tell you how many times they have made a last minute call with me available just to help smooth things out before a big deployment. Honestly Mosyle is a breathe of fresh air. Review collected by and hosted on G2.com.

Currently the only feature missing that I wish was there is a cut and dry auth for iPads like they have for MacOs. There are work arounds which they helped me implement, but it would be even better if the same Auth just worked for both. Review collected by and hosted on G2.com.

At first I though the speed of sending commands was the best thing about Mosyle, but then I had an issue and had to contact their support. Quickly that became my favorite thing about Mosyle. Review collected by and hosted on G2.com.

I feel that it logs me out faster than I would like (15 minutes). Not a huge issue. Review collected by and hosted on G2.com.

Their support is excellent. I get answers to my issues, usually on the same business day. I love that I can see everything about a device in the Management list. I use it every day and am able to resolve issues from the platform without having to touch the device. The platform also has instructions for renewing tokens and reminders are sent well before the expiration. Review collected by and hosted on G2.com.

The only complaint I have is that it is sometimes confusing as to where profiles vs shared device groups are. Review collected by and hosted on G2.com.

It seems like there's nothing you can't do to simplify, control, and secure your fleet of Apple computers and devices with Mosyle. It's incredibly powerful and reasonable user friendly given the incredible amount of options. It's not exactly "easy" to use for the completely non-technical, but it is straightforward.

Ultimately, it's the incredible support that makes it to the top of the list. FAST responses over the internal ticketing system have been repeatedly met with quick scheduling of zoom calls that have sometimes gone on for over an hour. In each case, the support person has been patient, knowledgeable, and a clear communicator. Review collected by and hosted on G2.com.

The interface is good, but it's not world-class design by modern app standards. It's very dense, the interface elements are small, and there's lots of nested menus. But this is also a VERY powerful system, so it's definitely on par with other premium pro-level software. It'd say it's generally better and easier to navigate than, say, the admin interface for Google Workspace (as of right now). So, if you can navicate that thing, you'll have no problem. It's definitely learnable. Review collected by and hosted on G2.com.

Mosyle is always ready zero day. I've never had to hold back an update because Mosyle wasn't ready. Mosyle has also been extremely reliable for managing iPads and the scoping abilities provided are game changing for us.

Onboarding new techs to the interface is also super easy. In fact we have help desk students (grades 7-8) who we train to use Mosyle to support their fellow students. Building trust ACLs are easy to taylor their abilities and make sure they don't get more info then they need. Logs also available through the web page to keep an eye on them.

The common price point across all supported devices makes budgetting super easy. I don't have to worry about if I have enough Mac licenses per say... just that I have enough licenses total. I also don't have to worry at all about AppleTV licensing. Its just part of it.

Mosyle has released several major features since we migrated over in the summer of 2020. Intergrations like: Content Filtering, Security Scouting of devices, Mosyle App Catalogs to deploy 3rd party apps on Macs & A.I. Script writing support to name only a few. These are not add on services as other competitiors would do, but just part of the same product we're all ready buying to Manager our Apple hardware. The cost of Mosyle didn't go up drastically when these things came. There was no strong arming to adopt the new stuff. Mosyle just kinda goes with the flow like hay we got this stuff. You want it flip the switch and reach out for help. Not interested cool keep doing you, but were still here if you need something. Review collected by and hosted on G2.com.

Lack of good API. The API access is good, but the API lacks the depth I would expect to be available. For instance as a power user of the API I should be able to delete devices througth the API. Yes add a checkbox in the web side that I understand this is a bad idea and thats ok. I would willing check the "This is on Me box" if it allowed me more flexibility.

Mosyle's public side documentation is also very poor. I've inquired about this a few times and been told its by choice, but you have to admin it would be great if google searches for Mosyle knowledge would lead back to Mosyle instead of the mosyle subreddit. As a former JAMF user I can easily understand how their docs can be applied to Mosyle, but I also see myself as advanced user.

It would be great if Mosyle had some sort of Mosyle credited support test. Not for myself, but see in what I like best about mosyle.. for the students we have supporting others with Mosyle. I think they'd find it really cool and almost in a Mosyle gives back way could be really cool. Review collected by and hosted on G2.com.

I love how simple it is to use and that it makes my life as an admin so much easier.

The enrollment is simple and I love all the different features available to tailor different experiences for different grades as it is needed. I use it everyday and now my teachers are starting to use the classroom experience and they love it!

Support is excellent and timely.

thank you. Review collected by and hosted on G2.com.

I have a hard time removing apps sometimes. They come back. Not sure why but now I simply add them to the blocked apps, which is quick and easy. Review collected by and hosted on G2.com.

There are many different configs within their tool. You can be as granular with access as you want. Their support is top notch and responses are very in depth. They've written custom command scripts for app installs which was amazing. They have an admin on demand tool that lets non admin users request temp access which reduces the need for end users to always have admin access so it reduces security breaches Review collected by and hosted on G2.com.

There isn't much I can say that I dislike. I'd say they can continue to listen to community feeback which they have been Review collected by and hosted on G2.com.

Mosyle is the best MDM product to provide a consistent user experience. It is also incredibly easy to use as the administrator. The app catalog and pre-set configurations are the best features. Implementation is painless, even for the least tech-savvy user. Their customer support ticketing system is efficient, and the responses always include a detailed explanation of how the product can best work for my use case. Review collected by and hosted on G2.com.

I don't have anything negative to say about the product. Review collected by and hosted on G2.com.

Functionality and price.

The support techs are always knowledgable and helpful. Review collected by and hosted on G2.com.

Apart from support techs -- who are great once you get them, for no more than the length of a free Zoom call -- support blows. The written guidance is laughable. There is no wiki or support community apart from what's self-generated in slack. There's no ability like most other platforms to create community conversations about needed changes which Mosyle can observe and weigh in on.

To reiterate, the support techs are great. It's easy to schedule them. But that isn't enough. Review collected by and hosted on G2.com.