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35 Monster VoIP Reviews
Overall Review Sentiment for Monster VoIP
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Monster Voip helps my business to grow by meeting with my team with strong solutions for business. I like its very good PBX & strong video conferencing with all needs. Review collected by and hosted on G2.com.
If new customer signup he must wait at least one day for activation of his account, and some tools are still not very good like video conferencing calls still not best quality . Review collected by and hosted on G2.com.
I’ve been impressed by the monster voip team from day one. Switching systems couldn’t have been more seamless. Not only is the service phenomenal they’ve also uncovered inefficiencies we had become blind to and provided solutions which were already included in our package. Outstanding service! Review collected by and hosted on G2.com.
We were unable to meet person due to the COVID-19 outbreak and look forward to meeting the team in 2021. Review collected by and hosted on G2.com.
I like the customer service that I've been receiving from Jet and the user interface being very friendly. Additionally, compared to the company we used previously, "plug and play" convenience when switching from office work to remote work was much easier. There is also the addition of some extremely good hold music which was an absolute delight to listen to. Review collected by and hosted on G2.com.
There's been a lot of issues with call transfers on the software application and the method to 'retrieve' a call on mobile requiring you to hit 'hold' is a bit strange. We have had issues with dropped calls as well and issues on the web application and mobile app where it says a call is coming in but there is actually no call there. Or it'll say I'm receiving a call even though I've picked up already. Review collected by and hosted on G2.com.
Quality service. Little to no issues during use of service. Review collected by and hosted on G2.com.
Services and features are all manual setup by MonsterVoip and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs. Review collected by and hosted on G2.com.
Ane Pelonio and Dan Undale were prompt in their responses to my requests for assistance and were persistent in ensuring that my number was ported to Monster VoIP from another provider prior to a 30th day deadline from the prior provider to provide me with a full refund. I had requested that the porting of my number be made within 10 days from the date I opened an account with the prior provider but the prior provider had continued to reject Monster VoIP's porting request and delayed the porting until I had issued a complaint to the prior provider and Ane Pelonio had persistently followed up with the prior provider to honor my request for the porting, cancel my account with the prior provider and for the provider to provide me with a full refund. Ane went above and beyond to assist me with this issue and Dan Undale promptly assisted me with making sure my Monster VoIP account, fax number and other features were set up properly and to my preference. Review collected by and hosted on G2.com.
Only one dislike is that I needed to subscribe to a commercial router to turn of the SIP ALG feature and at that time, my phone connection was not clear. I believe that has been sorted out. Review collected by and hosted on G2.com.
It's very convenient to know that the support team is a call away to assist when needed. Review collected by and hosted on G2.com.
It would be great to have an option to stop and play from where a recording was left off at. Instead is replays a call from the beginning. Review collected by and hosted on G2.com.
Fairly easy to use and it works. The interface is relatively simple to use for softphone users. The support team is very responsive Review collected by and hosted on G2.com.
The service is definitely being refined but is missing some features and functionality. The Admin portal is a little difficult to use. Managing the main IVR line is more difficult than it should be. Finding the queuing rules on the IVR is difficult and the UX needs to be tweaked. Review collected by and hosted on G2.com.
The ease of use really drew me to this service. Review collected by and hosted on G2.com.
Only downside i have is periodically our internet service gets disconnected either for maintenance and not having phone service during that time is a pain. Other that everything has been great. Review collected by and hosted on G2.com.
Our phones from Monster VoIP are a nice blend of the new and old school - both touch screen and keypad. Having numerous extensions in our system, it's nice to see all of them on the touch screen Review collected by and hosted on G2.com.
the one thing that keeps us from loving Monster is the lack of showing when an extension is on "Do Not Disturb" - so you are left guessing if you will get through to someone who is able to take a call or not. Review collected by and hosted on G2.com.
