Mobivity Reviews &amp; Product Details

Mar 08, 2021

Hello Marvin and thank you for your thoughtful comments! As you know from your experience running your business, it's always helpful to learn more about which features and capabilities our clients find most helpful and which they might need additional help with. We're always open to hearing client comments, both good and bad, so if you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

In the meantime, you're always welcome to visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments!

The Mobivity Team

Helpful?

MT

Mark T.

Marketing Coordinator

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite on behalf of seller

Incentivized Review

Jul 15, 2022(Original Jan 14, 2021)

"Smart SMS/Text Program"

What do you like best about Mobivity?

The ability to schedule future text along with current same day text offers. Additionally the "refer a friend" feature. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

Nothing specific to the Mobivity platform Review collected by and hosted on G2.com.

What problems is Mobivity solving and how is that benefiting you?

We have realized a great benefit from the Re-currency reporting portal Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

Mar 08, 2021

Hello Mark and thank you for your review! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need help with. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments!

Helpful?

"Bahama Buck's Franchise Corporation"

RR

Rudy R.

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Jan 13, 2021

What do you like best about Mobivity?

Account service. In the 5 years we have been working together, everyone at Mobivity has been on top of it when it comes to support. Mobivity has great account service. Everyone worked with a sense of urgency. Very attentive. I just wish the product had provided a much better ROI. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

I just wish the product had provided a much better ROI. Review collected by and hosted on G2.com.

What problems is Mobivity solving and how is that benefiting you?

Retargeting the guest.

Benefits - an idea of how many guests do actually subscribe (Avg sub. per shop) and return on each offer. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

Mar 08, 2021

Hi Rudy and thank you for your thoughtful comments! We take all input from our clients seriously, and I wanted to reach out directly to see if we can help maximize the value and benefits you're getting from the messaging program. We have helped hundreds of customers like you build out their subscriber base and create meaningful messages and offers that not only get noticed but that convert.

We'd love to help you with this, and I invite you to send us a note at support@mobivity.com. I'm sure a quick chat to learn more about what you're looking for would be very productive. Please give us a shout when you have a moment.

The Mobivity Team

Helpful?

LS

Laryssa S.

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Jan 13, 2021

"Easy to use"

What do you like best about Mobivity?

The new user interface is clean and easy to navigate. The scheduling of a text process is thorough and simple. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

When I send myself a test text message, I don't get the text blast so I've thought the blast didn't go out in the past. A test text should be considered something different. Review collected by and hosted on G2.com.

What problems is Mobivity solving and how is that benefiting you?

We use it for sending coupons to a restaurant's customers. The redemption rates on the coupons are significant revenue drivers. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

Mar 18, 2021

Hello Laryssa and thank you for your review! We take all input from our clients seriously and would like to discuss how we can help you maximize the value of your Mobivity solution.

We've made some product enhancements recently that might help with your test messages. Can you please send us a note at support@mobivity.com to set up a time to discuss?

In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments!

--The Mobivity Team

Helpful?

"Experts in SMS Marketing"

UR

Verified User in Restaurants

Enterprise(> 1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Jan 13, 2021

What do you like best about Mobivity?

Great customer service, and representatives know what they are talking about. No middle-men or third parties necessary so when there is an issue (not frequent), they get to the bottom of it quickly. Interface is pretty easy to use and is flexible to your model. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

Some inconsistencies in the more advanced data fields (such as POS data) occasionally. Review collected by and hosted on G2.com.

What problems is Mobivity solving and how is that benefiting you?

SMS marketing. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

Mar 18, 2021

Hello and thank you for your review! We're so glad you're enjoying the benefits of your Mobivity solution. We take all input from our clients seriously and would like to discuss how we can help you maximize the value of your solution.

We've made some product enhancements recently that might help with the advanced data fields. Can you please send us a note at support@mobivity.com to set up a time to discuss?

In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments!

--The Mobivity Team

Helpful?

"Great Company that does everything right to help...."

BG

Bob G.

Store Owner

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Jan 12, 2021

What do you like best about Mobivity?

The Mobivity platform quickly allows us to pivot and test different marketing strategies to a group of consumers that love the brand. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

Privacy is most likely the only concern that companies might have. But Mobivity does a great job to overcome those. Review collected by and hosted on G2.com.

What problems is Mobivity solving and how is that benefiting you?

We saw a higher engagement with our consumers and a higher ROI on our marketing spend. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

Mar 15, 2021

Hello Bob and thank you for your review! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need additional help with. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments and for allowing us to support your mobile marketing efforts!

The Mobivity Team

Helpful?

"Painless and easy to use!"

MA

maryann a.

M

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Jan 14, 2021

What do you like best about Mobivity?

Love the support and easy access to peeps who can help us in time of need! Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

not much to dislike, aside from the fact they are west coast and we're east coast, but they seem to be available 24x7 Review collected by and hosted on G2.com.

What problems is Mobivity solving and how is that benefiting you?

segmentation, accelerating marketing performance Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

Mar 08, 2021

Hi Maryann. Thank you for your review! As you know, it is extremely helpful to learn more about which features and capabilities our clients find most helpful and which they might need help getting more value from. This always helps improve the solution for our valuable clients. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments!

The Mobivity Team

Helpful?

"Great platform! Great partners to work with!"

AR

Verified User in Restaurants

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Jan 27, 2021

What do you like best about Mobivity?

the dashboard as well as the support from the team there. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

some sections of the dashboard is confusing, there should be descriptions under each field box Review collected by and hosted on G2.com.

What problems is Mobivity solving and how is that benefiting you?

not being able to send out a Refer-a-Friend broadcast message Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

Mar 08, 2021

Hello and thank you for your review! We take all input from our clients seriously, and I will forward your suggestions to the appropriate team. If you have additional questions or topics you need help with, please don't hesitate to send us a note at support@mobivity.com.

In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments!

Helpful?

"Texting Platform & Revenue Generator"

UR

Verified User in Restaurants

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite on behalf of seller

Incentivized Review

Jan 14, 2021

What do you like best about Mobivity?

It can be layered into our CRM program. Drives store visits and incrementality. Reaching additional customer base and driving trips. Incrementality increasing average tickets with our text club customers. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

Still working through our POS integration to ensure reporting accuracies. Overall very pleased. Review collected by and hosted on G2.com.

What problems is Mobivity solving and how is that benefiting you?

Reaching additional customer base and driving trips. Incrementality increasing average tickets with our text club customers. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

Mar 08, 2021

Hello and thank you for taking the time to submit a review of our solution! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need help with. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

You can also visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link for that is support.mobivity.com. Thanks again for your thoughtful comments!

The Mobivity Team

Helpful?

IR

Verified User in Restaurants

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Jan 13, 2021

"Love Mobivity"

What do you like best about Mobivity?

Mobivity has been vital in growing sales and traffic thru our 1 day offers and driving awareness around around limited time offers. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

I currently have not experienced anything i have disliked. Review collected by and hosted on G2.com.

What problems is Mobivity solving and how is that benefiting you?

We have experienced benefits thru additional sales and traffic using the Mobivity Platform Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

Mar 08, 2021

Hello and thank you for sharing the love! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need help additional help with. We are grateful to have you as a client and if you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

You can also visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments!

The Mobivity Team

Helpful?