Mobiniti Reviews & Product Details - Page 4

Mobiniti has helped our business have several successful text to win campaigns. It's user friendly and has helped us grow a list of customers. Review collected by and hosted on G2.com.

I'm not sure I've found a downside of Mobiniti itself so far. Our main issues usually come from customers who think they are texting an actual person and try to have a conversation. The one issue we have had is that the auto winner picker feature has picked the same person more than once a few times. Review collected by and hosted on G2.com.

Price is good, but what stands out is the customer service and prompt response. Their customer service is the absolute best and the ability to schedule and customize messages per keyword group is fantastic. They also create custom subscriptions based on ea h individual companies needs not a one size fits all model which helps with his because we primarily send MMS messages Review collected by and hosted on G2.com.

It does not have the most mobile friendly dashboard. I wish it had the ability to forward replies to a cell phone and respond to users via text. Wish they had a mobile app to draft messages on which would make turnaround on creating messages easier. Review collected by and hosted on G2.com.

Mobiniti is the second texting tool we've utilized, but it is the one we've stuck with. Not only because it is easy to use once you've navigated through the various tools but because it is reliable. On top of that, the guides to assist are easy to find and easy to use. I highly recommend Mobiniti. Review collected by and hosted on G2.com.

The layout takes some time to get used to but once you do, it's easy to set up a campaign. Review collected by and hosted on G2.com.

Easy to use from desktop or on the fly from my mobile device. Review collected by and hosted on G2.com.

The one thing I wish is that I could do Quick polls / Surveys. Ie what so the drink of the day be? Margarita for mojito? .... reply..... etc.... Review collected by and hosted on G2.com.

Being able to communicate with my clients and customers and have confidence that they are actually seeing it. Review collected by and hosted on G2.com.

It's not super intuitive. If I haven't used a function in a while, I have to get a refresher on it. Review collected by and hosted on G2.com.

The pricing was just right for us. As a marketing company we were able to still make money while providing a great service for our clients and saving them money from the platform that they had been using. It was a win-win. The analytics are great and the capabilities of the platform are really fantastic. We have yet to tap into them all because just a simple text works so well for us to drive business. We can also set up drip-campaigns which is really impactful. Review collected by and hosted on G2.com.

The platform is a little bit clunky. It has gotten a lot better over time, but it still has some little finicky bugs that you have to learn how to navigate from trial and error. The support team was also a drawback for a while just because it seemed like I knew more about the platform from working with it for so long than they did. The whole team seems to have turned over fairly recently, though and I've had a much better experience lately. I HATE having to use a ZenDesk type submission form anytime I need something, so I it is super great to be able to just call customer service and get not only a person, but someone who knows me and the account.

I have heard that Mobiniti can sometimes remove the export function of the platform and in essence "hold your list for ransom " I have not experienced this but it is something to look out for in any texting platform that you choose to use.

Moving lists over from a different platform is fairly complex and difficult, unless you have very specific documentation of how you acquired the list and the terms and conditions of that previous list and proof of their opting in. But Mobiniti worked with us and helped make it possible. Review collected by and hosted on G2.com.

One of the things I like best about Mobiniti is their dashboard. It keeps everything I need front and center, and makes navigation simple. Review collected by and hosted on G2.com.

My least favorite thing about Mobiniti would probably be the mobile version, how it looks on my phone. Sometimes I have to get out a quick message to our constitutes and my phone is all I have access to. It's doable to send a message, but more cumbersome than on a computer. (It is super easy to do it on a computer though!) Review collected by and hosted on G2.com.

Hands down... the team. We have a number of unique needs for our SMS platform and Mobiniti more than followed through for us. These requirements were not originally part of their offering, but they were the ONLY SMS company willing to meet us where we needed them most-- and we literally reached out to every popular texting software in the industry. Tanner went above and beyond to make things happen for our company. He also worked hard, after the new features were released, to troubleshoot any complications we faced later on-- let me note that these issues were not because of the platform, rather specific to our company. Review collected by and hosted on G2.com.

Like any software integration that happens with a new company, there are always growing pains. When we started our partnership with Mobiniti we went through a number of different reps, before Tanner headed our account. These reps were helpful but struggled to make things happen for us. It seemed like with every call we were re-inventing the wheel. That said, Mobiniti has more than stepped up their game and our franchise partners, guests, and leadership team have been more than impressed. Review collected by and hosted on G2.com.

Everyone can understand this product in a matter of minutes. Adding additional funds is a breeze. Monitoring for replies is simple as it can be set to go directly to a mobile phone. Users can build out their own profiles with automated messaging options. Overall, it's just a really solid product that doesn't get in its own way. Review collected by and hosted on G2.com.

There isn't much to dislike here. We've used the product for over 4 years and haven't found a better replacement. Review collected by and hosted on G2.com.

Ease of use; texting-in via short code; outstanding customer support; drip-text feature Review collected by and hosted on G2.com.

Having to use a unique code word for the short code opt-in. Doesn't directly integrate with Planning Center Online. Review collected by and hosted on G2.com.