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Live support and follow-up from their staff. Their staff is responsive and knowledgeable. The learning curve for their platform is short. Data administration and response tracking are simple. And the results have been company changing in the best kind of way; more money in the bank. Review collected by and hosted on G2.com.
The only detractors come from my propensity to not read instructions first, and were really based on terminology. There are new words for things like merge field and data relationships that an old dog had to learn. Review collected by and hosted on G2.com.
Video Reviews
Robust Platform. Excellent Customer Service.
Mobiniti is Awesome!
78 out of 79 Total Reviews for Mobiniti
Overall Review Sentiment for Mobiniti
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They are patiently willing to help me in understanding how to use their product. They've gone way and beyond on making sure I get the most out of what they have to offer! Review collected by and hosted on G2.com.
The only downside is, I actually have to pay money, but because I've been very satisfied with their product, I don't mind paying that money! It's well worth the investment! Review collected by and hosted on G2.com.
Customer service and simple user interface.
I appreciate the fact that they put service at the forefront. Review collected by and hosted on G2.com.
None that I have found this far. Everything works well. Review collected by and hosted on G2.com.
I'm VERY PLEASED with the staff and their availability to assist in producing a product that makes your company looks 1st class. In my opinion, James, Jaclyn and Nick, along with the other team of employees at Mobiniti, is the best in this business. I've dealt with other companies in this business and I can unapologetically say that my experience with Mobiniti has been the best decision we could have made. Review collected by and hosted on G2.com.
I HAVE NO DISLIKES. THIS COMPANY HAS BEEN A BLESSING. Review collected by and hosted on G2.com.
Mobiniti is so easy to use and keeps our connections on autopilot so we can do what we do best, create new connections. Review collected by and hosted on G2.com.
At first, I thought we didn't like the limit of 14 events when creating a campaign... we wanted some to go 52 weeks. Then we ended up canceling EVERY 14 week sequence before the halfway mark as circumstances changed the campaign. Review collected by and hosted on G2.com.
Cost. The price per message and low cost of entry is very appealing. The interface is largely easy to use. Review collected by and hosted on G2.com.
Twice they let our short URL domain expire - it screwed up a whole day of sales and annoyed our clients! We had lost revenue because of it. And they were INCREDIBLY SLOW to fix the issue. Because of this, we are currently looking at other vendors. Also, you have to use a spreadsheet to import contacts without sending an opt-in (I do understand why it's like that, to keep the system from being used by spammers, but it's still very annoying and a real pain when updating our sales lists). You have to send an opt-out query every 30 days (VERY annoying). The interface for searching contacts could be better - the search would be much better if you could search the custom fields. Review collected by and hosted on G2.com.
Mobiniti gives me access to send a text to all of my 5,500 text subscribers. The amount of text messages we get for the buck is a great price. The setup is very user-friendly and having the ability to add pictures is a great add-on! Great customer service from Nick as well! Review collected by and hosted on G2.com.
Perhaps the only thing I do not like is that I can't send unlimited messages. Although not Mobiniti's fault but getting all the text in with a cap was at times difficult. Review collected by and hosted on G2.com.
I appreciate the simplicity of the dashboard and how you can intuitively navigate everything. It only takes a couple of minutes to create a coupon, come up with a text, and send it out. I have been using Mobiniti for over a year now and was able to optimize my campaign by taking advantage of the reporting features. They also have a responsive customer service team! Review collected by and hosted on G2.com.
You can customize coupons to look good, but you cannot select different fonts. It would be great if Mobiniti could add this feature to help with branding. Review collected by and hosted on G2.com.
User Interface and swift actions with customer feedback are really good. Review collected by and hosted on G2.com.
Customer support is not 24/7 and it will be great if that is taken care of. Because one time I was not aware of the telecom regulation rule that the messages have to be sent after 9AM. I was trying multiple times and then once I got hold of the support, they actually fixed it and now I am able to send SMS at any time. Review collected by and hosted on G2.com.
