Miva Reviews & Product Details

We have been on the Miva platform for 10 years, so we are familiar with the platform and how to use it. Miva was easy to implement, we use it every day, and it has numerous features. We integrated Miva into our Netsuite ERP using Celigo which is pretty seamless. Review collected by and hosted on G2.com.

Miva can be restrictive and difficult to code/manipulate. We always have issues with their professional services team charging more than they quote. We are restricted by our older template, and all enhancements and changes are designed for the newest framework. Review collected by and hosted on G2.com.

Lots of options for coupon discount types Review collected by and hosted on G2.com.

Obscure, and the admin portal doesn't have different URLs for different pages within the portal. Whenever you refresh you're back at Home. Coupons are also a little more complicated than they need to be. Often, when I login, it just refreshed the login page without an error and doesn't take me into the admin portal. Review collected by and hosted on G2.com.

Miva has been a solid platform. It is stable and moderately easy to use. We have a complicated business model with many requirements. There is a growing number of developers that can build out needed features for our success. Wholesale pricing levels for multiple customer groups.

The best part is our Customer Success team. Justin and Wayne have been great to work with. When I do not need management-level assistance, the ticket system Miva uses is staffed by REAL PEOPLE who are good techs. I have not had to wait for days and battle AI or bots or people working with English as a second language.

Justin and Wayne worked to resolve all my concerns. They coached my team and me for growth and suggested tasks we could do ourselves to avoid costly developers. Once we re-signed our contract, they were still present and following up with us regularly to make sure we were making progress and volunteered to be a resource with scheduled calls to go over account details and training. The excellent support and dedicated representative gives our team much more confidence!

They are expanding many features and addressing the pain points we have as a growing business. Review collected by and hosted on G2.com.

I regret that we did not regularly engage with the customer service team when we first started. Some of the desired features need plug-ins or custom programming. There are a number of good private contractors that have been able to assist and do what we cannot. Review collected by and hosted on G2.com.

Miva Merchant's best trait is its adaptability to cater your website to whatever experience you want to share with your customers. With Modules, Plugins and intuitive backend experiences, with the recent inclusion of a GUI based page builder, those with limited programming knowledge can build intelligent, well-designed pages. For every roadblock we’ve encountered, Miva has been able to provide us with a solution. Review collected by and hosted on G2.com.

Besides MivaScript being a unique quantifier for finding Web Design assets that can work on the Miva Platform, I have no downsides. That can, at times, cause problems in finding reliable resources quickly. Review collected by and hosted on G2.com.

The most helpful thing about Miva is the vast toolset available to us. We utilize Miva daily not only for its website and storefront management but also for customers to place their orders, and the amount of control we have over everything and ease of use is unmatched. Review collected by and hosted on G2.com.

There's not much to complain about. Still, if I had to say something, we wish that Miva would offer its services at a more competitive price. Nothing negative to say other than that! Review collected by and hosted on G2.com.

Account reps have always been amazing. They are quick to respond and find answers for my questions. May not always be the solution I want, but they get me answers. The admin is incredibly well thought out and easy to navigate. They are continuously improving it as well, so always nice to see updates that make my life easier. The available features are great and make our web site stand out. Review collected by and hosted on G2.com.

The price. It always adds up higher than I'd want/expect. When you get good developers from the pro services team they normally do great work, but it always makes me pause before asking for something as time is money. So be sure to figure out what you want in detail before you ask. I've had some limitations in what I'd want to do, but you really are going to get that with anyone you use... if you have a creative mind like I try to. Review collected by and hosted on G2.com.

After six months of being live I can definitely say we're pleased with the choice of Miva. It's not perfect, but there have been very few options that I've looked to use that haven't been great. Review collected by and hosted on G2.com.

The back end admin UI is a bit hard to navigate. Review collected by and hosted on G2.com.

The platform is just what we need for our ecommerce requirements. Review collected by and hosted on G2.com.

Cost is a little more than we had hoped, but the convenience and I believe the increase in sales because it is so easy to use for our customers. Review collected by and hosted on G2.com.

It did everything we needed it to and it performed well. Review collected by and hosted on G2.com.

It had a very high cost compared to other mainstream options. Review collected by and hosted on G2.com.

Miva offers a highly scalable platform with the ability to customize your store however you wish.

Our website www.loveisarose.com has been using Miva since 2001 and we have no plans on switching. Our niche products require lots of options and personalization and Miva has been the perfect platform to provide the right solutions for our website.

Their customer support is great and super responsive. I've never had an issue they could not resolve promptly.

The Miva Community Forums are also a great resource for any questions you may have or info you may need. There are tons of users and developers that are always willing to help and share their knowledge.

Now for the Miva Goodies.

Customization / Developer Features:

-MivaScript

The proprietary MivaScript is a very powerful tool for rendering dynamic content.

Can be used at the global, template, and even customer level allowing you to create a very personalized shopping experience.

Assign global or local variables to be used globally or at the local page template level.

-Theme Components

One of my favorite features. Includes, Images, Banners, Content Sections, Product Listings and Navigation Sets.

This is so great because it allows to you have pieces of content or code that can be edited in one place and applied to as many pages on your site as you want.

Create as many navigation elements, product listings, content sections, etc. as you want and dynamically or permanently render them in the page templates you want.

A great feature for rendering supplemental navigation on small screens such as related categories.

-Template Branches

A highly effective way to make changes to your store without affecting current visitors.

Create a branch by copying your existing store (copies all templates, css and js resources)

Edit the new copy of your store until your heart is content and even start working on a redesign.

Preview your changes easily before going live. Great for troubleshooting.

Push the changes live and easily revert back all within the admin.

-CSS/JavaScript Resources

Easily manage CSS and JS files directly in the admin.

Assign all CSS or JS files to a resource group (one for CSS one for JS) and set the order in which they are rendered. Allowing for all CSS or JS files to be output as one file in the client's browsers.

-Page Templates

Create as many custom page templates as you want.

Create Alternate copies of product and category templates and assign them to certain products or categories.

-Global Settings / Elements.

Edit your store's global Head, Header, Footer, MiniBasket, Breadcrumbs and more all in one place.

Store Owner Admin Features:

-Product Attributes (Options a customer can select such as color)

A very powerful tool to help when a product may have several variants such as size or color.

Have a lot of products that use the same attributes? Create an attribute template that can be assigned to as many products as you wish.

The Attribute machine template allows for great customization as well. Maybe you have a product that can be personalized with up to 30 characters and one that can only fit 10 characters. You can dynamically show a different text field based o the product code or sku.

-Product Copy

Have a bunch of new products you're adding to your site?

Are they similar to an existing product?

Copy the existing product with a simple click of a button and make the necessary changes after it is copied.

-Product Filters

Also known as facets, these are an online shopping standard.

Assign / exclude certain filters to certain categories or products.

Year, Make, and model (combination facets) are available.

-Built in SEO Features

Easy to use uri management for creating SEO friendly page URLs.

Easy to use sitemap generator.

Easily edit all Meta tags, Title Tags for every single page on your site.

Built in product Schema.

-Built-in Google Analytics Eccomerce Tracking

-Great Inventory Management

-Highly customizable Shipping Methods.

Flat Rate, Weight Table Based, Price Table Based and more.

Assign different methods to different countries, states and even zip codes.

Limits shipping methods at the product level.

-Easy Integrations with Shipping/ Order Proccessing Platforms such as ShipWorks or ShipStation.

-Review Baskets

View customer shopping carts in real-time.

This is helpful when a customer calls who is having trouble checking out.

Help finish the order with a simple click of the Create Order button.

You can also Shop as a Customer if you'd like to see where the confusion might be on the specific page they are having trouble with. This is useful for identifying checkout hurdles.

-Order Processing is very easy and straightforward with many payment gateways available.

-Authorization Failures

A list of all authorization failures allows you to follow up with any customers having trouble placing an order.

Also great for identifying fraudulent carding attacks.

-Price Groups / Availability Groups

Great features for creating separate pricing or only showing products for customers.

Allows for wholesale pricing.

-Marketplaces / Template Based Data Feeds

Easily Manage products on shopping platforms such as Etsy, Amazon, Ebay and Google Shopping

Have a more custom set up? Create template-based data feeds for Google Shopping/ Merchant Center and any other platform that uses a data feed for product information.

There is much much more but I think I have hit all the important features we use on a regular basis. Review collected by and hosted on G2.com.

There is not much that I don't like.

-The real key is learning the proprietary Miva Script

If you wish to do some customized dynamic rendering that Miva doesn't already ship out with the default Shadows Readytheme (Framework).

Luckily Miva has a lot of literature online to help you learn if you are up for it.

There are plenty of developers and programmers on the Miva Community Forums that offer Miva Services at a very fair rate.

-A few more ReadyThemes to choose from would be nice but Shadows is quite nice out of the box. Review collected by and hosted on G2.com.