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187 Miva Reviews
Overall Review Sentiment for Miva
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We have been on the Miva platform for 10 years, so we are familiar with the platform and how to use it. Miva was easy to implement, we use it every day, and it has numerous features. We integrated Miva into our Netsuite ERP using Celigo which is pretty seamless. Review collected by and hosted on G2.com.
Miva can be restrictive and difficult to code/manipulate. We always have issues with their professional services team charging more than they quote. We are restricted by our older template, and all enhancements and changes are designed for the newest framework. Review collected by and hosted on G2.com.
Lots of options for coupon discount types Review collected by and hosted on G2.com.
Obscure, and the admin portal doesn't have different URLs for different pages within the portal. Whenever you refresh you're back at Home. Coupons are also a little more complicated than they need to be. Often, when I login, it just refreshed the login page without an error and doesn't take me into the admin portal. Review collected by and hosted on G2.com.
Miva has been a solid platform. It is stable and moderately easy to use. We have a complicated business model with many requirements. There is a growing number of developers that can build out needed features for our success. Wholesale pricing levels for multiple customer groups.
The best part is our Customer Success team. Justin and Wayne have been great to work with. When I do not need management-level assistance, the ticket system Miva uses is staffed by REAL PEOPLE who are good techs. I have not had to wait for days and battle AI or bots or people working with English as a second language.
Justin and Wayne worked to resolve all my concerns. They coached my team and me for growth and suggested tasks we could do ourselves to avoid costly developers. Once we re-signed our contract, they were still present and following up with us regularly to make sure we were making progress and volunteered to be a resource with scheduled calls to go over account details and training. The excellent support and dedicated representative gives our team much more confidence!
They are expanding many features and addressing the pain points we have as a growing business. Review collected by and hosted on G2.com.
I regret that we did not regularly engage with the customer service team when we first started. Some of the desired features need plug-ins or custom programming. There are a number of good private contractors that have been able to assist and do what we cannot. Review collected by and hosted on G2.com.
Miva Merchant's best trait is its adaptability to cater your website to whatever experience you want to share with your customers. With Modules, Plugins and intuitive backend experiences, with the recent inclusion of a GUI based page builder, those with limited programming knowledge can build intelligent, well-designed pages. For every roadblock we’ve encountered, Miva has been able to provide us with a solution. Review collected by and hosted on G2.com.
Besides MivaScript being a unique quantifier for finding Web Design assets that can work on the Miva Platform, I have no downsides. That can, at times, cause problems in finding reliable resources quickly. Review collected by and hosted on G2.com.
The most helpful thing about Miva is the vast toolset available to us. We utilize Miva daily not only for its website and storefront management but also for customers to place their orders, and the amount of control we have over everything and ease of use is unmatched. Review collected by and hosted on G2.com.
There's not much to complain about. Still, if I had to say something, we wish that Miva would offer its services at a more competitive price. Nothing negative to say other than that! Review collected by and hosted on G2.com.
Account reps have always been amazing. They are quick to respond and find answers for my questions. May not always be the solution I want, but they get me answers. The admin is incredibly well thought out and easy to navigate. They are continuously improving it as well, so always nice to see updates that make my life easier. The available features are great and make our web site stand out. Review collected by and hosted on G2.com.
The price. It always adds up higher than I'd want/expect. When you get good developers from the pro services team they normally do great work, but it always makes me pause before asking for something as time is money. So be sure to figure out what you want in detail before you ask. I've had some limitations in what I'd want to do, but you really are going to get that with anyone you use... if you have a creative mind like I try to. Review collected by and hosted on G2.com.
After six months of being live I can definitely say we're pleased with the choice of Miva. It's not perfect, but there have been very few options that I've looked to use that haven't been great. Review collected by and hosted on G2.com.
The back end admin UI is a bit hard to navigate. Review collected by and hosted on G2.com.
The platform is just what we need for our ecommerce requirements. Review collected by and hosted on G2.com.
Cost is a little more than we had hoped, but the convenience and I believe the increase in sales because it is so easy to use for our customers. Review collected by and hosted on G2.com.
